Leadership and Team Dynamics Study Guide Questions
Course Introduction
This course explores the essential principles of leadership and the dynamic processes that influence team effectiveness within organizations. Students will examine various leadership theories, styles, and strategies, as well as the roles individuals play within teams. Through case studies, discussions, and practical exercises, the course emphasizes communication, conflict resolution, motivation, and decision-making in team settings. By analyzing real-world scenarios, students will develop skills to lead diverse teams, foster collaboration, and adapt to evolving group challenges, preparing them for effective leadership roles in professional environments.
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Organizational Behaviour Concepts Controversies Applications 7th Canadian Edition by Nancy
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1885 Verified Questions
1885 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour?
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Organization behaviour has few
A)theories.
B)contingencies.
C)models.
D)absolutes.
E)field studies.
Answer: D
Q2) From which of the following behavioural sciences has the study of "people's influence on one another"?
A)anthropology
B)social psychology
C)psychology
D)political science
E)sociology
Answer: B
Q3) Organizational culture finds its roots in anthropology.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perception, Personality, and Emotions
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Kerry tends to no longer see the homeless people on the route she walks from home to work and back home again. This is known as selective perception.
A)True
B)False
Answer: True
Q2) Moods differ from emotions because they aren't directed towards any specific object.
A)True
B)False
Answer: True
Q3) When an employee expresses organizationally desired emotions during interpersonal interactions, it is called
A)emotional intelligence.
B)moods.
C)emotional labour.
D)self-esteem.
E)emotional dissonance.
Answer: C
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4
Chapter 3: Values, Attitudes, and Diversity in the Workplace
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137 Flashcards
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Sample Questions
Q1) Which activity has long been recommended by physicians as a way to deal with excessive stress levels?
A)football
B)walking
C)soccer
D)boxing
E)rugby
Answer: B
Q2) "The truth should be told" is not one of the Magnificent Seven Principles.
A)True
B)False
Answer: False
Q3) Carrie is a true "technology junkie." She uses every mode of communication on a daily basis. This is typical of the demographic group called "Millennials."
A)True
B)False
Answer: True
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Chapter 4: Theories of Motivation
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Sample Questions
Q1) Maslow's hierarchy of needs is arranged in which order?
A)physiological, esteem, safety, social, and self-actualization
B)physiological, safety, social, esteem, and self-actualization
C)safety, physiological, esteem, social, and self-actualization
D)physiological, social, safety, esteem, and self-actualization
E)physiological, social, safety, self-actualization, and esteem
Q2) Lilly was a strong employee who was committed to the objectives of her department and the goals of her company. Which of the following would likely also be applicable to her?
A)dislikes work
B)needs to be controlled
C)avoids responsibility
D)exercises self-direction
E)displays little ambition
Q3) For the individual employee, MBO provides
A)specific, personal performance objectives.
B)increased monetary compensation.
C)communication between co-workers.
D)a means to an end.
E)a way to keep the company accountable.
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Chapter 5: Motivation in Action
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Sample Questions
Q1) When an organization has employees who sit on the company's board of directors the company is increasing employee involvement through
A)participative management.
B)collaborative labour relations.
C)representative participation.
D)hierarchical participation.
E)high power distance.
Q2) An ESOP is part of the employee benefit program.
A)True
B)False
Q3) The major difficulty of job sharing is
A)finding a compatible pair of employees who can successfully coordinate the demands of the job.
B)finding a clear and concise job description to share.
C)finding enough employees to fill the position.
D)finding a job where the manager can deal with this recent phenomenon.
E)finding a job with a clear division of labour.
Q4) You should expect employee satisfaction to increase.
A)True
B)False
Page 7
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Chapter 6: Groups and Teamwork
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Sample Questions
Q1) Which of the following is a benefit of cross-functional teams?
A)Organizational structure is mirrored in group dynamics.
B)physically dispersed organizational structure
C)Easy team dynamics emerge quickly.
D)diversity of viewpoints
E)efficient decision-making
Q2) "Let's set up an agenda for discussing each of the problems we have to consider." This prompt is an example of which task-oriented role?
A)encouraging
B)elaborating
C)seeking information
D)providing information
E)initiating
Q3) All groups are teams but not all teams are groups.
A)True
B)False
Q4) A group must have at least two members who are interdependent with a common goal.
A)True
B)False
Page 8
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Chapter 7: Communication
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Sample Questions
Q1) Chase has a personal blog that he has publicized to his colleagues and managers at work; he also periodically invites his boss to coffee to discuss his ideas about problems he sees in the workplace. Chase is communicating
A)in a chain network.
B)in a wheel network.
C)downwardly and upwardly.
D)laterally and downwardly.
E)upwardly and laterally.
Q2) Email in the workplace is
A)effective because it increases workplace productivity.
B)effective because it has channel richness.
C)effective because it is used only when needed.
D)effective because people are careful when crafting email messages.
E)effective because it is cost effective.
Q3) You should realize your business colleagues from Spain and Greece will relate to you based on your job title and reputation in the business community.
A)True
B)False
Q4) Describe, using examples, four barriers to effective communication.
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Chapter 8: Power and Politics
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Sample Questions
Q1) Bases of power refers to A)power characteristics.
B)whether the power position has a good foundation.
C)what the power holder has that gives him or her power.
D)the elements of power.
E)leadership characteristics.
Q2) When Ang, your desk partner, offers to give you tickets to a concert in return for your support of his marketing strategy, he is
A)using exchange tactics.
B)making a personal appeal.
C)making an inspirational appeal.
D)using coalition tactics.
E)using pressure tactics.
Q3) When employees have a sense of self-determination and a sense of competence the employee is likely experiencing A)tasks.
B)self-management.
C)empowerment.
D)participation.
E)mission.
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Chapter 9: Conflict and Negotiation
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Sample Questions
Q1) A neutral third party who facilitates a negotiated solution by using reasoning and persuasion, and by suggesting alternatives, is called an arbitrator.
A)True
B)False
Q2) The demarcation between functional and dysfunctional conflict is
A)neither clear nor precise.
B)individual perception.
C)the effect on group performance.
D)measured on the conflict intensity scale.
E)determined by the group's leader.
Q3) Dysfunctional conflicts hinder a group's performance.
A)True
B)False
Q4) Chinese managers are more likely than US managers to
A)force and compromise.
B)compromise and avoid.
C)avoid and yield.
D)force and problem-solve.
E)compromise and problem-solve.
Q5) Compare functional and dysfunctional conflict.
Page 11
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Chapter 10: Organizational Culture
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Sample Questions
Q1) The degree to which employees are encouraged to be innovative and take risks could form part of an organization's culture.
A)True
B)False
Q2) Ron was aware that everyone in his new organization seemed to clearly understand how objects and ideas of interest fit together for the organization. The organization's culture is exhibited through its
A)beliefs.
B)assumptions.
C)artifacts.
D)values.
E)stability.
Q3) Which of the following is inconsistent with creating an ethical culture?
A)ethical role models
B)ethical expectations
C)punish unethical behaviour
D)ethical training
E)reward unethical behaviour
Q4) Using examples, identify and describe the three stages of socialization.
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Chapter 11: Leadership
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) National culture affects leadership style. Participative leadership would be the most effective leadership style in a country like A)Honduras.
B)Saudi Arabia.
C)Brazil.
D)Iraq.
E)China.
Q2) Despite the lack of study of self-management techniques in organizational settings, self-management strategies have been shown to be successful in nonorganizational settings.
A)True
B)False
Q3) A person who relies on control strategies to get things done by subordinates is called a
A)leader.
B)director.
C)mentor.
D)manager.
E)peer.
Q4) Explain the four cornerstones to ethical or moral leadership, giving examples.
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Chapter 12: Decision Making, Creativity, and Ethics
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125 Flashcards
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Sample Questions
Q1) A poor decision is often made because the individual does not define the problem clearly enough.
A)True
B)False
Q2) A group decision-making method in which each individual team member preplans their ideas and solutions for the problem and brings these ideas to the group, is known as
A)groupshift.
B)nominal group technique.
C)groupthink.
D)brainstorming.
E)consistency bias.
Q3) A weakness of group decision-making is
A)less complete knowledge and information will be forthcoming.
B)making the decision will be more time consuming.
C)employees will be less accepting of the decision.
D)the decision will probably be of a lower quality.
E)there will be less diversity of views and opinions.
Q4) List and explain the six steps of the rational decision-making model.
Q5) Identify and explain each of the six symptoms of the groupthink phenomena.
Page 14
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Chapter 13: Organizational Structure
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Sample Questions
Q1) Where there is high formalization, there is (are)
A)explicit job descriptions.
B)few rules and regulations.
C)a variety of tasks in progress.
D)few personnel policies.
E)job flexibility and freedom.
Q2) An office supply firm that has three departments to service retail, wholesale, and government customers is practicing which type of departmentalization?
A)functional
B)customer
C)process
D)geographic
E)product
Q3) Changes in corporate strategy precede and lead to A)changes in the environment.
B)better communication.
C)increased productivity.
D)changes in an organization's structure.
E)satisfying management's demands.
Q4) Explain how a wide or narrow span of control affects employee autonomy.
Page 15
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Chapter 14: Organizational Change
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Sample Questions
Q1) Whenever an error is detected in Mike's department, the tendency is to correct it by referring to past routines or present policies. This is known as
A)single-loop learning.
B)double-loop learning.
C)organizational learning.
D)continuous learning.
E)discontinuous learning.
Q2) Distinguish between single-loop learning and double-loop learning in organizations and explain which has the advantage in creating greater innovation.
Q3) Which of the following best describes feedback in the action research process?
A)sharing analysis and action with management
B)sharing diagnosis and analysis with employees
C)sharing diagnosis and analysis with management
D)sharing analysis and action with employees
E)evaluating the action plan's effectiveness
Q4) Interunit communication interferes with innovation.
A)True
B)False
Q5) Identify six forces of change and provide examples of each.
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