Leadership and Team Dynamics Pre-Test Questions
Course Introduction
Leadership and Team Dynamics explores the principles and practices that underpin effective leadership and collaborative teamwork in various organizational settings. Through the examination of leadership theories, group behavior, motivation, communication, conflict resolution, and decision-making processes, students develop practical skills for leading and working within teams. The course emphasizes self-awareness, ethical leadership, and the impact of diverse perspectives on team performance, equipping students to foster positive, productive, and innovative team environments.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) __________ _________ says computing power doubles every two years.
Answer: Moore's law
Q2) The unemployment rate decreases as the level of education attained increases.
A)True
B)False
Answer: True
Q3) Former CEO of Xerox,Anne Mulcahy,turned the company around after facing bankruptcy in 2000.She did this in part by focusing on
A)motivating employees.
B)training employees.
C)laying-off unproductive employees.
D)hiring new college graduates.
Answer: A
Q4) What is a meta-analysis?
Answer: A meta-analysis is a technique used by researchers to summarize what other researchers have found on a given topic.The analysis is based on taking observed correlations from multiple studies,weighing them by the number of observations in each study,and finding out if the overall effect holds or not.
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Flashcards
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Sample Questions
Q1) A society that views an unequal distribution of power as relatively acceptable would be categorized as a _______ _________ ___________culture.
Answer: high power distance
Q2) You are an advisor for international business students.You are meeting with freshmen business students this afternoon.What are some recommendations you could make to these students to prepare them for global careers?
Answer: Answers will vary but some general responses are: Learn a language. Immerse yourself in different cultures. Develop an openness to different experiences. Develop a strong social support network. Develop a sense of humor. Plan your return from a foreign assignment to avoid reverse culture shock.
Q3) You are being interviewed for a position in a financial services firm.The last three questions that the interviewer asked of you have been illegal questions.What can you do?
Answer: Some options: Continue to refuse to answer and maybe even point out the illegality of the question. Answer shortly and then change the subject. Answer the intent of the question,not the actual question. Evaluate the situation and what is in your best interest Walk away from the interview.
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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Sample Questions
Q1) Mike went to his friend Abe's house with Nick.When the pair returned to Mike's house,Nick said,"Mike,isn't Abe's cat the brightest orange cat you've ever seen?" Mike replied,"Nick to be honest,I didn't notice anything but Abe's dog.I'm afraid of dogs and wasn't sure if he would bother me or not." Mike exhibited
A)selective visual perception at Abe's house.
B)visual extrapolation at Abe's house.
C)focal contrast at Abe's house.
D)visual objectivity at Abe's house.
Answer: A
Q2) Individuals high in ___________ are nice,tolerant,kind and warm people who get along well with others and are valuable additions to any team.
Answer: agreeableness
Q3) High social monitors
A)tend to be more successful in their careers.
B)tend to experience lower levels of stress.
C)are very accurate at conducting performance evaluations.
D)are more committed to their companies.
Answer: A
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Indicate which of the following statements is true.
A)A happy worker is always a productive worker.
B)Work attitudes are related to organizational citizenship behaviors.
C)Work attitudes are the most important factor in performance.
D)Work attitudes have no impact on customer satisfaction.
Q2) A happy worker is always a productive worker.
A)True
B)False
Q3) If you don't like your job,you will definitely reduce your job performance.
A)True
B)False
Q4) Mateo is a 22-year-old accountant working in his first job at a major accounting firm in Philadelphia.When he is home in Virginia for a visit,he sits down for a chat with his father,who is a human resource director at a large manufacturing firm.Mateo tells his father how unhappy he is that he chose to work for the Philadelphia firm.As he does his job,he realizes this is not what he wants to do for the rest of his life.What advice can dad provide him to help him be a happier worker?
Q5) Give an example of when turnover is a problem and when turnover is beneficial to a firm.
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.
Q2) To influence instrumentality,make sure rewards are seen as desirable.
A)True
B)False
Q3) Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?
A)Individuals with an internal locus of control and high self-esteem believe there is little connection between their effort and performance so a great deal of feedback is needed to motivate them.
B)Regardless of the performance rating given on a performance evaluation,make certain that everyone gets a small raise annually.
C)Recognize good performance of individuals with cost effective items like coffee mugs and t-shirts.
D)Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program.
Q4) What is meant by the phrase,"the folly of rewarding A while hoping for B"?
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Page 7
Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) History suggests that one of the first incentive plans in place was when Napoleon promised 12,000 francs to anyone who could find a way to preserve food for the army.This is an example of a ____________.
Q2) Though goal setting is usually viewed as a positive process,there can be downsides if
A)employees can adapt their behaviors in response to unplanned for threats.
B)employees lack skills necessary to reach the goals.
C)rewards are established for coming close to,as well as achieving a goal.
D)goals account not just for meeting,as an example,production quotas,but also for meeting quality standards.
Q3) Differentiate between absolute and relative ranking.
Q4) Structural empowerment
A)refers to making a person powerless.
B)is the degree to which a person has higher order needs such as esteem and self-actualization.
C)refers to the aspects of the work environment that give employees discretion,autonomy and the ability to do jobs effectively.
D)is the degree to which a person has the freedom to decide how to perform his tasks.
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Page 8
Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Which of the following is NOT a type of response to stress?
A)physical
B)mental
C)emotional
D)societal
Q2) The dimensions of psychological capital (PsyCap)are
A)efficacy,optimism,hope,resilience.
B)efficacy,optimism,positive affect,hope.
C)Optimism,positive affect,hope,resilience.
D)positive affect,self-confidence,strength,hope.
Q3) Describe two physiological outcomes of stress.
Q4) The Demand-Control model proposes that employees with high levels of autonomy and control over their jobs will be less stressed.
A)True
B)False
Q5) Meredith just brought her elderly mother to live at her house because of her mother's current health problems.What are some options her firm might offer her to help alleviate the work-life conflict she will inevitably experience?
Q6) ________ _______ refers to vagueness as to what your job responsibilities are.
Page 9
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Chapter 8: Communication
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Sample Questions
Q1) The personal filtering of what we see and hear so as to suit our own needs is
A)filtering.
B)semantics.
C)selective perception.
D)information overload.
Q2) What has research shown to be true about nonverbal communication?
A)Nonverbal cues are only minimally important.
B)Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.
C)When individuals are lying,they blink more frequently,shift their feet,and shrug more often.
D)Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.
Q3) When we receive more information than we can take in,the imbalance is known as __________ ______________.
Q4) Communication fulfills three main functions within an organization including _____________,_________________,and ______________.
Q5) The process of translating ideas into words is ______________.
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) Norms refer to
A)agreements on established ground rules,goals and roles.
B)shared expectations about how things operate within a group or team.
C)formal approaches to decision making in the group or team.
D)measures of camaraderie in the group or team.
Q2) Which of the following is a key property of a team?
A)compensation based on individual outcomes
B)collaborative action
C)clear simple goals
D)independent tasks
Q3) What is the difference between a group and a team?
Q4) Hackman identified three major classes of tasks.List those classes and briefly describe them.
Q5) A group is defined as
A)a temporary team that addresses a specific problem or issue until it is resolved.
B)a cohesive coalition of people working together to achieve mutual goals.
C)a collection of individuals who interact with each other such that one person's actions have an impact on the others.
D)teams where members are not located in the same physical space.
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) The ______________ phase of the negotiation process is where each party discusses his goals and seeks to get an agreement.
Q2) The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.
A)True
B)False
Q3) Intrapersonal conflict can arise due to role ambiguity and role conflict.
A)True
B)False
Q4) Which of the following statements regarding third party negotiations is correct?
A)Individuals who utilized mediation indicated in a survey that they would not be supportive of using the process again.
B)The mediator assists the parties in agreeing on mutually exclusive resolutions.
C)Arbitrators help prepare for a formal hearing.
D)Arbitration is an acceptable practice for many companies to resolve challenging problems.
Q5) Union and management conflicts are examples of ____________ conflict.
Q6) Describe two ways in which organizational conflict can be managed.
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Chapter 11: Making Decisions
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Sample Questions
Q1) To satisfice is to
A)generate new ideas that are original,fluent and flexible.
B)set parameters against which all of the potential options can be evaluated.
C)accept the first alternative that meets your general criteria.
D)be influenced by the way in which problems are framed.
Q2) While setting high idea quotas appears to logically maximize the effectiveness of brainstorming,in reality it has just the opposite effect.
A)True
B)False
Q3) Which of the following is a symptom of groupthink?
A)collective rationalizations
B)illusion of vulnerability
C)direct time pressure
D)illusions of diversity
Q4) Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision.
A)True
B)False
Q5) What is the difference between majority rule and consensus?
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Research supports the argument that demonstrating both initiating structure and consideration makes leaders more effective.
A)True
B)False
Q2) Which of the following statements is true regarding leadership and culture?
A)Ninety-eight percent of all leadership studies confirm cultural differences are small.
B)The applicability of leadership theories to other cultures is a consistent finding in the research literature.
C)Only decisiveness is a universal leadership trait.
D)Given the differences between cultures,a sensitivity to those differences and the ability to adapt style to circumstances are needed in global leaders.
Q3) The earliest approach to the study of leadership was
A)the trait approach.
B)the behavioral approach.
C)the transactional approach.
D)the transformational approach.
Q4) When a leader puts his employees first,he is exhibiting ___________ _____
Q5) Compare and contrast transformational and transactional leadership.
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Chapter 13: Power and Politics
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Sample Questions
Q1) The use of client lists by advertisers and businesses to promote goods and services is an example of the _____________ influence tactic.And,it works!
A)pressure
B)personal appeal
C)exchange
D)coalition
Q2) The more substitutes available for a resource,the higher the power level of the person possessing that resource.
A)True
B)False
Q3) Brokering power in a social network means you
A)have a high level role in a social network.
B)can introduce people to each other.
C)have expert power in a social network.
D)have resources that others in a social network desire.
Q4) Choose a social network of which you are a part.How would you go about doing a social network analysis? What would you be looking for in the results of that analysis?
Q5) What is conformity? Give an example of an instance where people conformed.
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) A form of boundaryless organization where two or more companies find an area of collaboration and combine their efforts to create a partnership that is beneficial to both parties is a ________ _________.
Q2) An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a A)matrix organization.
B)functional organization.
C)boundaryless organization.
D)divisional organization.
Q3) Employees working in dynamic environments depend on their general mental abilities for good performance.
A)True
B)False
Q4) Describe a time when a change was made in some organization of which you were a part.Were you resistant to the change? Why or why not?
Q5) Name two ways in which people react to change.
Q6) Is resistance to change always bad?
Q7) In what type of firms does centralization seem to work best?
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Chapter 15: Organizational Culture
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Sample Questions
Q1) "People are generally dishonest" is an example of a A)cultural orientation.
B)cultural artifact.
C)cultural value.
D)cultural assumption.
Q2) __________ or relationship building is an important activity new employees can undertake to ensure their adjustment to a firm.
Q3) What is the new employee's role in onboarding?
Q4) A trusted individual who provides the employee with advice and support regarding career-related matters is a A)coworker.
B)manager.
C)mentor.
D)counselor.
Q5) The system of shared assumptions,values and beliefs that indicate what is appropriate and inappropriate behavior in an organization is ______________
Q6) Firms that emphasize achievement,results and action are _______ _______ cultures.
Q7) Define organizational culture.
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