Leadership and Team Dynamics
Final Exam Questions
Course Introduction
This course explores the principles and practices of effective leadership and team dynamics within organizational settings. Students will examine key leadership theories, the impact of communication styles, decision-making processes, and conflict resolution strategies on team performance. Emphasis is placed on understanding the roles, behaviors, and interactions that contribute to high-functioning teams, as well as developing leadership skills through case studies, role-playing, and collaborative projects. By the end of the course, students will be equipped to foster positive team environments and apply leadership techniques to real-world situations.
Recommended Textbook
ORGB 5th Edition by Debra
L. Nelson
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18 Chapters
1128 Verified Questions
1128 Flashcards
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Chapter 1: Organizational Behavior and Opportunity
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Sample Questions
Q1) The internal perspective understands human behavior in terms of the:
A)work load of an individual.
B)past experiences of an individual.
C)consequences and environmental forces.
D)organization communication channels.
Answer: B
Q2) Total quality management is a total dedication to continuous improvement.
A)True
B)False
Answer: True
Q3) According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:
A)being apathetic to success.
B)not asking questions.
C)having a positive attitude.
D)having a non-responsive attitude.
Answer: C
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Page 3
Chapter 2: Challenges for Managers
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Sample Questions
Q1) _____ is a cultural orientation in which people belong to loose social frameworks and their primary concern is for themselves and their families.
A)Collectivism
B)Individualism
C)Communitarianism
D)Socialism
Answer: B
Q2) Which of the following statements is true of people in cultures with low uncertainty avoidance?
A)They are less threatened by and more willing to trust one another.
B)They are more willing to take risks and are more comfortable with individual differences.
C)They are concerned with security and tend to avoid conflict.
D)They tend to seek consensus in an effort to moderate the threat of life's inherent uncertainty.
Answer: B
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Chapter 3: Personality, Perception and Attribution
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51 Flashcards
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Sample Questions
Q1) Which of the following is a determinant of personality?
A)Projection
B)Time orientation
C)Diversity
D)Heredity
Answer: D
Q2) Behavioral measures of personality examine an individual's behavior in a controlled situation.
A)True
B)False
Answer: True
Q3) Which of the following statements is true of failure-oriented individuals?
A)They attribute their failures to lack of effort.
B)They behave consistently across situations.
C)They attribute their failures to lack of ability.
D)They pay less attention to situational cues.
Answer: C
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Page 5
Chapter 4: Attitudes, Emotions and Ethics
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Sample Questions
Q1) _____ is a type of emotional labor that involves attempting to feel the emotion one is displaying.
A)Deep acting
B)Emotional dissonance
C)Surface acting
D)Workplace deviance
Q2) Positive moods at work:
A)decrease deviance.
B)decrease organizational citizenship behavior.
C)lead to more turnover intentions.
D)increase altruistic behavior.
Q3) Which of the following statements is true of people with an internal locus of control?
A)They believe that outside forces such as fate, chance, or other people control what happens to them.
B)They are less resistant to social pressure.
C)They take personal responsibility for the consequences of their ethical or unethical behavior.
D)They are willing to hurt another person when ordered to do so by an authority figure.
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Chapter 5: Motivation at Work
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Sample Questions
Q1) In the context of Amitai Etzioni's categories of exchange relationships, which of the following statements is true of alienated relationships?
A)They have high positive intensity.
B)They have low negative intensity.
C)They have low positive intensity.
D)They have high negative intensity.
Q2) According to Herzberg, which of the following is a difference between motivation factors and hygiene factors?
A)Motivation factors include security and status, whereas hygiene factors include advancement and responsibility.
B)Motivation factors lead to negative mental health, whereas hygiene factors lead to positive mental health.
C)Motivation factors include extrinsic factors, whereas hygiene factors include intrinsic factors.
D)Motivation factors relate to job satisfaction, whereas hygiene factors relate to job dissatisfaction.
Q3) Briefly explain McGregor's Theory X and Theory Y.
Q4) What are some of the characteristics of high achievers?
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Chapter 6: Learning and Performance Management
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Sample Questions
Q1) Individual reward systems indirectly affect individual behavior and encourage competition within a work team.
A)True
B)False
Q2) In the context of defining performance, performance appraisal:
A)involves defining and measuring performance.
B)is the result that a person finds attractive or pleasurable.
C)does not influence promotion or demotion.
D)is the evaluation of a person's performance.
Q3) In the context of the key characteristics of an effective appraisal system, reliability means capturing multiple dimensions of a person's job performance.
A)True
B)False
Q4) Briefly describe individual reward systems and team reward systems.
Q5) Executive coaching is increasingly used to outsource the business mentoring functions.
A)True
B)False
Q6) Briefly describe the informational cues based on which attributions are made.
Page 8
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Chapter 7: Stress and Well-Being at Work
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Sample Questions
Q1) Why does role negotiation have value as a stress-management method?
A)It lets individuals negotiate for a much higher salary.
B)It allows individuals to modify their work roles.
C)It gives individuals the illusion of control over their roles.
D)It ensures there is no discrimination between men and women.
Q2) Type B behavior pattern includes social status insecurity and aggression.
A)True
B)False
Q3) Martina, an employee at a tailor shop, can stitch up to 2 good-quality shirts per day.However, her employer insists that she complete a bulk order within a very short period of time without error or delay.In this scenario, Martina is stressed due to an interrole conflict at work.
A)True
B)False
Q4) Most organizational prevention is _____, including job redesign, goal setting, role negotiation, and career management.
A)tertiary prevention
B)primary prevention
C)reduction prevention
D)secondary prevention
Page 9
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Chapter 8: Communication
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Sample Questions
Q1) Effective supervisors refrain from voicing their opinions in meetings.
A)True
B)False
Q2) Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers about discounts offered on its latest product offerings.In order to maximize information richness in its message, which of the following communication media will Seek and Swipe most likely use?
A)Bulletins
B)Flyers
C)Face-to-face discussions
D)Formal numeric reports
Q3) In the context of communication technologies, the term flame refers to one's tendency to multitask.
A)True
B)False
Q4) In contrast with two-way communication, one-way communication:
A)is more suitable for complex tasks.
B)requires feedback from the listener.
C)allows for reflective listening.
D)is faster but often less accurate.
Page 10
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Chapter 9: Work Teams and Groups
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Sample Questions
Q1) Failure to achieve psychological intimacy may result in social isolation.
A)True
B)False
Q2) Communication gatekeepers within a group ensure balanced contributions from all members.
A)True
B)False
Q3) According to the group development model proposed by Warren Bennis and Herbert Shepard, which of the following issues does a group address?
A)Interpersonal issues, task issues, and authority issues
B)Cultural issues, moral issues, and growth issues
C)Inequity issues, self-actualization issues, and psychological issues
D)Financial issues, social issues, and efficiency issues
Q4) Self-managed teams are teams that:
A)make decisions that were once reserved for managers.
B)have a flat structure due to low power distance among them.
C)have few members and simple functions that do not require supervision.
D)are in the nascent stage of formation where a specific managerial function has not been established.
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Chapter 10: Decision Making by Individuals and Groups
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Sample Questions
Q1) The United States is a culture with high uncertainty avoidance.
A)True
B)False
Q2) Managers never use their intuition to make decisions.
A)True
B)False
Q3) Styles of decision making remain uniform among cultures.
A)True
B)False
Q4) In the context of the decision-making process, after a solution is implemented, the next step is to:
A)monitor the situation.
B)calculate the probability of success.
C)evaluate alternatives.
D)evaluate data.
Q5) _____ are simple rules used to determine final group decisions.
A)Heuristics
B)Social decision schemes
C)Nominal group techniques
D)Mindguards
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Chapter 11: Power and Political Behavior
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Sample Questions
Q1) Influence is only exercised upward within an organization.
A)True
B)False
Q2) Which of the following is true of self-managed teams?
A)They take on decisions and activities that traditionally belong to managers.
B)They have the ability to control rewards that a target wants.
C)They believe that the institution is important and that its authority system is valid.
D)They are comfortable influencing and being influenced.
Q3) According to Korda, which of the following is true of managers who are really secure in their power?
A)They believe that nothing important can happen without them.
B)They have a fairly free calendar.
C)They take a favorable view of political behavior.
D)They are dissatisfied with their jobs.
Q4) How can political behavior in organizations be managed effectively? Explain briefly.
Q5) Women tend to view political behavior more favorably than do men.
A)True
B)False
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Chapter 12: Leadership and Followership
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Sample Questions
Q1) In the context of leader-member exchange theory, _____ tend to be similar to the leader and are given greater responsibilities, more rewards, and more attention.
A)transactional leaders
B)transformational leaders
C)out-group members
D)in-group members
Q2) What are the characteristics of an effective follower?
Q3) Alienated followers do not think independently or critically, yet are very active in their behavior.
A)True
B)False
Q4) Which of the following statements is true of leaders with high emotional intelligence?
A)They look for challenges and ways in which to add to their talents.
B)They use a more people-oriented style that is empowering.
C)They lose their effectiveness.
D)They make better decisions under high stress.
Q5) Briefly explain the characteristics of an alienated follower.
Q6) Briefly explain the five guidelines for leadership.
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Chapter 13: Conflict and Negotiation
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Sample Questions
Q1) Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.
A)True
B)False
Q2) Uma's department head asks her to socialize less with nonmanagement employees.Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members.This is an example of _____.
A)interrole conflict
B)intrarole conflict
C)person-role conflict
D)interpersonal conflict
Q3) Which of the following statements is true of functional conflict?
A)It can often lead to aggressive acts specifically directed at peers.
B)It is emotional and behavioral in origin.
C)It helps individuals develop a better awareness of themselves.
D)It takes the focus away from the work to be done.
Q4) Conflict between groups leads to decreased competition.
A)True
B)False
15
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Chapter 14: Jobs and the Design of Work
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Sample Questions
Q1) Job enlargement was developed to overcome:
A)technostress resulting from job enrichment.
B)the ambiguity associated with the Job Characteristics Model.
C)the difficulty of coordinating work within an organization.
D)employees' lack of motivation due to job rotation.
Q2) _____ is when employees work at home or in other locations geographically separate from their company's main location.
A)Telecommuting
B)Job enlargement
C)Flextime
D)Job sharing
Q3) Katie has just been promoted to the position of senior engineer at Timolin Industries.Knowing that the company needs to be up to date with the latest engineering methods to maximize profits, she decides to conduct training programs for the junior engineers.In this scenario, it is evident that Katie is implementing a(n)_____ to job design.
A)lean production approach
B)anthropocentric approach
C)technocentric approach
D)job rotation approach
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Chapter 15: Organizational Design and Structure
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Sample Questions
Q1) In the context of structural dimensions in organizations, _____ refers to the extent to which work activities are described and performed routinely in the same way.
A)centralization
B)standardization
C)specialization
D)formalization
Q2) One potential problem with _____ is that corporations can become pitted against sovereign nations when rules and laws conflict across national borders.
A)specialization
B)globalization
C)decentralization
D)formalization
Q3) According to Mintzberg's organizational structures, the simple structure is a decentralized form of organization.
A)True
B)False
Q4) For each of the five structural configurations described by Mintzberg, discuss an appropriate integrative mechanism.
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Which of the following reinforces the values of empowerment and quality in the organizational culture?
A)Discouraging delegation of decision-making powers among employees
B)Promoting a global view
C)Discouraging instances of whistle-blowing
D)Communicating the value of product quality to the employees
Q2) An adaptive organizational culture is one that:
A)changes its environment to fit its organizational strategies.
B)encourages confidence and risk taking among employees.
C)believes a strong economic performance is the only factor that determines the culture of an organization.
D)values an orderly management process more highly then leadership initiatives.
Q3) _____ are the most visible and accessible level of culture.
A)Values
B)Artifacts
C)Assumptions
D)Socialization processes
Q4) Provide an organizational example of each of the following artifacts: ceremony and story.
Q5) List a few ways how leaders deal with crises.
Page 18
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Chapter 17: Career Management
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Sample Questions
Q1) The Age Discrimination in Employment Act prohibits:
A)discrimination against workers under twenty-years of age.
B)discrimination against workers under thirty-years of age.
C)discrimination against new entrants.
D)discrimination against older workers.
Q2) Levinson's life stages are characterized by:
A)a continuous stage of stagnancy.
B)a continuous stage of stability in career.
C)an alternating pattern of stability and transition.
D)the study of child psychology.
Q3) Which of the following is the first stage in a career stage model?
A)The advancement stage
B)The maintenance stage
C)The establishment stage
D)The withdrawal stage
Q4) The transition from school to work is a part of the advancement stage.
A)True
B)False
Q5) Is it advisable for employees in the withdrawal stage to serve as mentors to an organization?
19
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Chapter 18: Managing Change
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Sample Questions
Q1) Which of the following is true of change leaders within organizations?
A)They are more task oriented than general managers.
B)They operate in only one leadership style.
C)They are uncomfortable with uncertainty.
D)They use a balance of technical and interpersonal skills.
Q2) One popular leadership training and development program is to send future leaders to off-site training classes.
A)True
B)False
Q3) In process consultation, the ownership of a successful outcome rests with the _____.
A)outside consultant
B)employees
C)chief executive officer
D)trainers
Q4) Identify a group-focused technique for organization development intervention.
A)Leadership training and development programs
B)Product and service quality programs
C)Health promotion programs
D)Career-planning activities
Page 20
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