Leadership and Team Dynamics Exam Practice Tests
Course Introduction
Leadership and Team Dynamics explores the principles, theories, and practical applications of effective leadership and collaborative teamwork within organizations. The course examines key leadership styles, motivational strategies, and communication skills essential for guiding diverse groups toward common goals. Students will analyze various team structures, conflict resolution techniques, and decision-making processes while learning to foster a positive and productive team environment. Emphasis is placed on self-awareness, ethical leadership, and the development of interpersonal skills necessary to lead teams successfully in both traditional and contemporary workplace settings.
Recommended Textbook
Organizational Behavior Tools for Success 2nd Edition by Jean M. Phillips
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16 Chapters
2660 Verified Questions
2660 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Organizational behavior takes a systems approach to how individuals and groups act in organizations.
A)True
B)False
Answer: True
Q2) What characteristics give Costco a competitive advantage?
A) a strong and loyal customer base
B) access to a broad range of high quality products for low prices
C) committed employees
D) all of these
Answer: D
Q3) Identify the key purposes of the field of organizational behavior.
Answer: The field of organizational behavior explains and predicts how people and groups interpret events,react,and behave in organizations,and it describes the role of organizational systems,structures,and processes in shaping behavior.
Q4) High employee retention also cuts the cost of operations.
A)True
B)False
Answer: True
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Chapter 2: Diversity
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Ensuring that the promotion process proactively identifies diverse candidates in the pipeline helps to prevent inadvertently_______________.
A) promoting them
B) secluding them
C) overlooking them
D) demoting them
Answer: C
Q2) The need to integrate diverse information and reconcile different perspectives may stimulate more creative thinking and prevent premature agreement on courses of action that can lead to better solutions and innovative performances.
A)True
B)False
Answer: True
Q3) Ethnocentrism often has less to do with prejudice and more to do with inexperience or ignorance.
A)True
B)False
Answer: True
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Chapter 3: Individual Differences I: Demographics, personality, and Intelligence
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Conscientiousness and knowledge decrease with age. A)True
B)False
Answer: False
Q2) Rather than using a demographic characteristic to make organizational decisions,it is best to focus on the underlying characteristic that drives any differences in behavior.
A)True
B)False
Answer: True
Q3) People with an internal locus of control tend to be ______ socially integrated at work and report ______ favorable relationships with their supervisors.
A) more, more
B) less, less
C) more, less
D) less, more
Answer: A
Q4) List the four generations that are currently represented in the workplace.
Answer: Seniors,Baby Boomers,Generation X,Generation Y
Page 5
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Chapter 4: Individual Differences II: Self-Concept, learning
Styles, and Types of Fit
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) PGO (performance goal orientation)and LGO (learning goal orientation)are fixed and cannot be influenced by other people.
A)True
B)False
Q2) What term refers to the fit between a person's interests,abilities,values,and personality and a profession?
A) person-group fit
B) person-vocation fit
C) person-organization fit
D) person-calling fit
Q3) People with a high performance goal orientation want to demonstrate their ability by outperforming others.
A)True
B)False
Q4) List at least three ways to build self-efficacy.
Q5) A focus on hiring people without giving them a thorough understanding of what they are getting themselves into can backfire.
A)True
B)False
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Chapter 5: Attitudes, values, moods, and Emotions
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Higher positive affect is NOT related to which of the following?
A) increased creativity
B) openness to new information
C) reduced productivity
D) efficient decision making
Q2) One of the founding principles of California-based software company SuccessFactors is ______________.
A) no quiet folks!
B) no loud folks!
C) no jerks!
D) none of these
Q3) Service businesses and customers share a set of expectations about the emotions that should be displayed during a service encounter.These expectations are a function of _________________ norms.
A) societal
B) occupational
C) organizational
D) all of these
Q4) Define and discuss individual-organization value conflict,using examples.
Q5) Explain how emotions influence moods and behavior.Use examples.
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Chapter 6: Social Perception, attribution, and Perceived Fairness
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Which negative behavior(s)can happen as a result of perceptions of unfairness?
A) theft
B) sabotage
C) both of these
D) neither of these
Q2) Which of the following is NOT a way to restore feelings of equity?
A) choose a different comparison person who gives a better ratio
B) reduce other persons outcomes by sabotage
C) increase your own outcomes
D) try to get the other person to reduce input
Q3) What term refers to forming oversimplified beliefs about an individual or a group based on the idea that everyone in that particular group will behave the same way?
A) stereotyping
B) judging
C) projecting
D) denying
Q4) Identify and define the three main types of fairness perceptions.
Q5) List and define at least three common social perception shortcuts.
Q6) List the three primary factors that influence how we classify others.
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Chapter 7: Motivating Behavior
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) What type of reinforcement is most appropriate when an employee perceives something as undesirable and the manager wants to increase the prevalence of certain types of behaviors?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Q2) Some of the most powerful rewards are symbolic; things that cost very little but mean a lot to the people who get them.
A)True
B)False
Q3) People with a low affiliation need tend to be friendly and like to socialize with others.
A)True
B)False
Q4) Highly motivated employees are less likely to take necessary safety precautions.
A)True
B)False
Q5) Describe and discuss Theory X and Theory Y.
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Chapter 8: Communicating
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Explain and describe active listening and how it plays an important role in communication.
Q2) Explain and describe four guidelines for effective business writing.
Q3) ___________ are offices situated to be more convenient for employees.These offices are located away from what would normally be the main office location.
A) both of these
B) Satellite offices
C) Neighborhood work centers
D) none of these
Q4) Listening is pretty much the same as hearing.
A)True
B)False
Q5) Information flowing in only one direction is defined as which of the following?
A) none of these
B) one-way communication
C) downstream communication
D) two-way communication
Q6) Describe where organizational barriers to communication originate and give an example of how a company might try to mitigate this barrier to communication.
Page 10
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Chapter 9: Making Decisions
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Who created the Continuum of Leader Behavior?
A) Tannenbaum and Schmidt
B) Delphi and Lewin
C) Plato
D) Napoleon Bonaparte
Q2) With meeting management software,contributions can be anonymous.
A)True
B)False
Q3) Which leadership style is characterized by centralizing authority,making decisions alone,and expecting followers or subordinates simply to follow instructions?
A) autocratic
B) democratic
C) laissez-faire
D) consultative
Q4) List and define the three forces that influence the appropriateness of subordinates participating in decision making (according to Tannenbaum and Schmidt.)
Q5) Groupthink results in optimal decision making.
A)True
B)False
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Chapter 10: Power,influence,and Politics
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) What term refers to using any type of power to demean,exploit,or take advantage of another or influencing someone to do something they later regret?
A) coercion
B) reward
C) abuse of power
D) empowerment
Q2) Which influence tactic uses logic and facts to persuade someone?
A) pressure
B) inspirational tactics
C) rational persuasion
D) coalition tactics
Q3) List at least four tips you would give someone to help them become more persuasive.
Q4) Legitimate,reward,and coercive power rely on __________ motivation and ___________ obedience.
A) internal, voluntary
B) internal, obligatory
C) external, voluntary
D) external, obligatory
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Chapter 11: Managing Conflict and Negotiating
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Describe the classic example of integrative bargaining involving a dispute over an orange.
Q2) Conflicts are easier to detect when they are in the early stages.
A)True
B)False
Q3) No one is satisfied with the outcome of dysfunctional conflict.
A)True
B)False
Q4) What personality traits are most likely to be associated with relationship conflict?
A) dogmatism and power motivation
B) extraversion and goal orientation
C) neuroticism and agreeableness
D) introversion and openness to experience
Q5) Which of the following is one of the four fundamental principles for integrative negotiation?
A) focus on positions, not interests
B) invent options for personal gain
C) insist on subjective fairness criteria
D) separate the people from the problem
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Chapter 12: Group Behavior and Effective Teams
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Meeting management software can create a record of which of the following?
A) ideas presented
B) comments made
C) votes taken
D) all of these
Q2) Which of the following is NOT one of the five categories of important leadership skills in a virtual project team or distance management situation?
A) building community among team members based on mutual trust, respect, affiliation, and fairness
B) communicating effectively and matching technology to the situation
C) establishing a clear and motivating shared vision, team purpose, goals, and expectations
D) leading with directness and focusing on abstract results
Q3) Which of the following is/are true about cross-functional teams?
A) they can get things done fast
B) they can increase creativity
C) they increase employee' knowledge
D) all of these
Q4) List at least six questions you could ask in diagnosing team issues.
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Chapter 13: Leading
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164 Flashcards
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Sample Questions
Q1) Which of the following describes someone with a 1,9 rating on Blake and Mouton's Managerial Grid?
A) I support results that establish and reinforce harmony. I generate enthusiasm by focusing on positive and pleasing aspects of work.
B) I initiate team action in a way that invites involvement and commitment. I explore all facts and alternative views to reach a shared understanding of the best solution.
C) I distance myself from taking active responsibility for results to avoid getting entangled in problems. If forced, I take a passive or supportive position.
D) I expect results and take control by clearly stating a course of action. I enforce rules that sustain high results and do not permit deviation.
Q2) Anonymous commenting during meetings can encourage honest input.
A)True
B)False
Q3) List the four leadership styles that are the focus of path-goal theory.
Q4) Thoroughly explain Fiedler's Leader Match Model.
Q5) List at least 6 of the traits and skills of leaders.
Q6) Is gender important in leadership? Explain why or why not,using examples.
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Page 15
Chapter 14: Organizational Structure and Design
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) What term refers to the extent to which employees specialize or generalize?
A) division of labor
B) span of control
C) hierarchy
D) centralization
Q2) Organizational structure is related to which of the following?
A) employee satisfaction
B) commitment
C) turnover
D) all of these
Q3) Which of the following companies impose(s)accounting systems and cost controls on suppliers?
A) Walmart
B) General Motors
C) both of these
D) neither of these
Q4) When employees are segmented in any way,it is important to establish integrating mechanisms to facilitate communication and coordination.
A)True
B)False
Page 16
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Chapter 15: Organizational Culture and Organizational Change
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Technology can make a sharing culture possible.
A)True
B)False
Q2) To influence culture,managers can develop a clear sense of mission and values about what the company should be and communicate it to employees through what they ____________.
A) pay attention to
B) measure
C) control
D) all of these
Q3) Which of the following is NOT one of the four levels of culture?
A) profit
B) artifacts
C) espoused values
D) enacted values
Q4) What term refers to a culture of conflict that is passive and agreeable?
A) dominating
B) passive-aggressive
C) collaborative
D) avoidant
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Chapter 16: Managing Your Career
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) What is a social style? Describe the four social styles in terms of assertiveness and responsiveness,using examples.
Q2) Societies focused on quality of life emphasize _____________.
A) all of these
B) relationships
C) concern for others
D) overall quality of life
Q3) As your life changes,you should regularly revisit your career goals and strategy to ensure that you are pursuing what you currently value the most.
A)True
B)False
Q4) ____________ can be defined as core interests that serve to anchor a career throughout a person's life.
A) Career goals
B) Career blocks
C) Career anchors
D) Career interests
Q5) Define and discuss the global perspective.Why is it important?
Q6) Discuss the importance of continuous learning.
Page 18
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