Leadership and Team Dynamics
Exam Materials
Course Introduction
This course explores the fundamental concepts and practices of leadership and team dynamics within organizations. Students will examine various leadership styles, the role of emotional intelligence, and the factors that contribute to effective teamwork. Key topics include communication strategies, conflict resolution, motivation, and decision-making processes within diverse teams. Through case studies, group projects, and reflective exercises, students will develop skills to lead groups, foster collaboration, manage challenges, and build high-performing teams in a rapidly changing organizational environment.
Recommended Textbook
Organizational Behaviour Concepts Controversies Applications 6th Canadian Edition by Nancy
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14 Chapters
1896 Verified Questions
1896 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/37247
Sample Questions
Q1) Looking in-depth at single situations in order to gain insight into organizational behaviour relates to the examination of
A)case studies.
B)laboratory studies.
C)survey studies.
D)meta-analysis.
E)field studies.
Answer: A
Q2) Which of the following is not considered an organization
A)church
B)university
C)military unit
D)all 45 year old adults in a community
E)municipal, provincial and federal government agencies
Answer: D
Q3) Workplace diversity occurs because organizations are becoming more homogeneous.
A)True
B)False
Answer: False
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Chapter 2: Perception Personality and Emotions
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Tonya is extremely talkative, sociable, and assertive.According to the Big Five Personality Model, this relates to her A)agreeableness.
B)emotional stability.
C)conscientiousness.
D)extraversion.
E)openness to experience.
Answer: D
Q2) The theory that tries to explain how we judge people differently, depending upon the meaning we assign to a given behaviour, is
A)behavioural theory.
B)judgmental theory.
C)equity theory.
D)attribution theory.
E)situational theory.
Answer: D
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4
Chapter 3: Values, Attitudes, and Diversity in the Workplace
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/37249
Sample Questions
Q1) Job satisfaction is essentially the belief that there are fair outcomes in the workplace.
A)True
B)False
Answer: True
Q2) Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values.He is likely a member of which of the follow demographic groups
A)Elders
B)Baby Boomers
C)Generation X
D)Generation Y
E)Echo Boomers
Answer: D
Q3) Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.
A)True
B)False
Answer: True
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Chapter 4: Theories of Motivation
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) As long as employees believe they are in control of the behaviours they offer in the workplace, deadlines and specific standards can be imposed externally.
A)True
B)False
Q2) SCENARIO 4-8 Alice Ann Jones is the new director of human resources for a small consulting firm and has been charged with developing a performance evaluation and reward system.Alice Ann recognizes the importance of performance evaluation and rewards on employee behaviour and asks for your opinion and advice. If Alice provides rewards that increase intrinsic motivation of the employees, she would be offering employees a sense of
A)choice, competence and conditioning
B)choice, meaningfulness and conditioning
C)competence, determination and progress
D)choice, competence and meaningfulness
E)determination, competence and meaningfulness
Q3) Valence answers the question "If I'm rewarded, are the rewards attractive to me
A)True
B)False
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6
Chapter 5: Motivation in Action
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Participative management is linked to
A)Herzberg's hygiene.
B)Herzberg's dissatisfaction scale.
C)Theory X.
D)Theory Y.
E)McClelland's need for power.
Q2) An example of a country that generally prefers certainty in compensation system rewards is
A)Greece.
B)Sweden.
C)United States.
D)United Kingdom.
E)Australia.
Q3) Research suggests that flextime actually increases absenteeism and reduces productivity.
A)True
B)False
Q4) Identify and describe the five core job dimensions.
Q5) Discuss, using examples, the three alternative work arrangements of telework, job sharing, and flextime.
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Chapter 6: Groups and Teamwork
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) For multi-team systems to succeed, different teams need to coordinate their efforts to produce a desired outcome.
A)True
B)False
Q2) Mike is in quandary.He has just started working on a new cross-functional team.He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings.Mike is experiencing A)role conflict.
B)role overload.
C)role ambiguity.
D)role reversal.
E)role expectations.
Q3) Virtual teams are typically dependent on work being completed face to face. A)True
B)False
Q4) "Is this group ready to decide about this " This question is an example of consensus taking.
A)True
B)False
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Chapter 7: Communication
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) In addition to interactive, the communication process is iterative.
A)True
B)False
Q2) As depicted in the communication process model, the sender initiates a message by
A)making contact with the receiver.
B)encoding a thought.
C)choosing a message.
D)giving feedback to the sender.
E)making judgments on intent.
Q3) Kelly always feels anxious when deciding who she should copy on the email messages that she sends.What advice would you give to Kelly
A)copy everyone
B)copy your boss only
C)copy anyone who really needs the information
D)don't copy anyone
E)copy someone in every department
Q4) Body language tends to make verbal communication much less complicated. A)True
B)False
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Chapter 8: Power and Politics
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) What type of power base allows celebrities to demand millions of dollars to endorse products
A)coercive
B)referent
C)expert
D)reward
E)status
Q2) SCENARIO 8-2 Your supervisor embarrasses you by constantly telling sexual jokes and making sexual comments.Although he has never directly asked you to sleep with him, you feel threatened and are uncomfortable; it is difficult for you to do your job. A basic problem in this situation is that
A)your clothes are probably too suggestive.
B)there is an unequal power relationship between your supervisor and you.
C)your perception of the situation is the same as your supervisor's.
D)this is not clearly sexual harassment, since he has not requested that you give him sexual favours.
E)your supervisor probably has nothing better to do.
Q3) Using examples, identify and describe three factors that create resource dependency and thus grant power.
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Page 10
Chapter 9: Conflict and Negotiation
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) If no one is aware of conflict, it is generally agreed that
A)employee-employer relations will be good.
B)conflict is subversive.
C)no conflict exists.
D)conflict is inevitable.
E)management practices are highly effective.
Q2) The cultural context of the negotiation significantly influences the amount and type of preparation for bargaining, the relative emphasis on task versus interpersonal relationships, and the tactics used.
A)True
B)False
Q3) Conflict that is task-oriented and related to differences in perspective and judgments is
A)affective conflict.
B)cognitive conflict.
C)dysfunctional conflict.
D)structural conflict.
E)functional conflict.
Q4) Compare functional and dysfunctional conflict.
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Chapter 10: Organizational Culture
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Both role models and apprenticeship characterize the process of serial socialization.
A)True
B)False
Q2) It was clear to Quinn the his new company made a clear distinction between executives and employees; executives had large corner offices and quite a number of special perks, including an executive dining room.He is making an observation about the company's A)stories.
B)artifacts.
C)rituals.
D)material symbols.
E)language.
Q3) The correct order for the stages of the socialization process is
A)prearrival, metamorphosis, encounter.
B)encounter, prearrival, metamorphosis.
C)metamorphosis, encounter, prearrival.
D)prearrival, encounter, metamorphosis.
E)metamorphosis, prearrival, encounter.
Q4) Using examples, identify and describe the three stages of socialization.
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Chapter 11: Leadership
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Path-goal theory identifies which leader as necessary for situations where the employees have ambiguous tasks
A)directive leader
B)supportive leader
C)task leader
D)participative leader
E)achievement-oriented leader
Q2) Which of the following qualities is not necessary for a person to be an effective follower
A)commitment to a purpose outside of themselves
B)aspirations of leadership
C)courage, honesty and credibility
D)build confidence and focus efforts
E)manage themselves well
Q3) Everyone was in tears when David decided to leave the organization because he was a leader who had a profound effect on the lives of his staff members.Thus, David can be called a transactional leader.
A)True
B)False
Q4) How can leaders create self-leaders
Page 13
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Chapter 12: Decision Making, Creativity, and Ethics
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136 Verified Questions
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Sample Questions
Q1) SCENARIO 12-6 You are the manager of a development group in a large computer software company.You have decided that it is important for your group to understand the many ways that ethical decisions can be made and are designing a training program on the subject of ethics. You decide to emphasize the ethical criterion that currently dominates business decision making.Which criterion is this A)utilitarian
B)justice
C)rights
D)synectics
E)moral development
Q2) What all of the alternatives facing Peter have in common is they are consistent and value-maximizing within specific constraints.In other words, the choices before him are rational.
A)True
B)False
Q3) Two common categories of judgment shortcuts are availability and hindsight.
A)True
B)False
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Page 14
Chapter 13: Organizational Structure
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Which structure breaks down departmental barriers and decentralizes decision making to the level of the work team
A)virtual organization
B)team
C)boundaryless
D)feminine organization
E)modular
Q2) SCENARIO 13-4 After extensively researching both traditional and new design options for organizational structures, you have decided that one of the designs developed since the early 1980s is probably the most appropriate for your newly formed organization. Your new organization is looking to network with a variety of independent companies so that you can share skills, costs and access to other markets.The most appropriate structure is probably the
A)matrix organization.
B)virtual organization.
C)team structure.
D)matrix structure.
E)modular organization.
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Chapter 14: Organizational Change
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Your employer improves the equipment at your facilities; he is targeting which of the following for change
A)people
B)technology
C)structure
D)physical setting
E)culture
Q2) In action research, analysis is followed by diagnosis.
A)True
B)False
Q3) When your manager suggests manipulation as a method to reduce resistance to change, he means
A)establishment of a collective bargaining committee on each side of the issue.
B)distort the facts to make them more attractive, reducing resistance to change.
C)the use of threats or force to obtain compliance.
D)the use of co-optation to obtain compliance.
E)communicating facts to make the situation clear to everyone.
Q4) Organic structures positively influence innovation.
A)True
B)False
Page 16
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