Leadership and Team Dynamics
Exam Answer Key
Course Introduction
This course examines the principles and practices of effective leadership within a team environment, exploring how individual and collective behaviors influence group dynamics and performance. Students will analyze leadership theories, styles, and strategies for motivating and guiding teams, while addressing challenges such as conflict resolution, communication barriers, and diverse team compositions. Through case studies, self-assessment, and collaborative exercises, students will develop practical skills for leading teams, fostering collaboration, and navigating organizational change in various professional contexts.
Recommended Textbook
Organizational Behavior 8th Edition by Steven McShane
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15 Chapters
2830 Verified Questions
2830 Flashcards
Source URL: https://quizplus.com/study-set/2646 Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Organizational memory is best described as:
A)the total terabytes of hard disk space available on computers throughout an organization.
B)the ability of senior executives to recall important information about the company's products,services and employees.
C)the storage and preservation of intellectual capital within an organization.
D)the ability of employees throughout the organization to recall important information about the company's products and services.
E)the extent to which potential customers are able to recall specific products and services provided by an organization.
Answer: C
Q2) In order for something to be called an organization it must have buildings and equipment.
A)True
B)False
Answer: False
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Chapter 2: Individual Behavior, Personality, and Values
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193 Verified Questions
193 Flashcards
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Sample Questions
Q1) In the Myers-Briggs Type Indicator,'judging' types have a strong desire for order and want to resolve problems quickly.
A)True
B)False
Answer: False
Q2) Ability includes which of these?
A)Aptitudes and learned skills
B)Natural aptitude and intensity
C)Persistence and direction
D)Intensity and learned capabilities
E)Direction and intensity
Answer: A
Q3) Situational factors are working conditions within the employee's control.
A)True
B)False
Answer: False
Q4) Cultures with high collectivism must also have low individualism.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Perceiving Ourselves and Others in Organizations
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) ____________ refers to an individual's ability to perceive,know about,and process information across cultures.
A)Empathy
B)Cultural awareness
C)Global mindset
D)Intelligence.
E)Diversity sensitivity
Answer: E
Q2) Our emotions influence what we recognize or screen out.
A)True
B)False
Answer: True
Q3) A perception of one's competence to perform across a variety of situations indicates:
A)an external locus of control.
B)a high level of introversion.
C)an advanced personality deficiency.
D)a high level of self-efficacy.
E)an internal locus of control.
Answer: D
Page 5
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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248 Verified Questions
248 Flashcards
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Sample Questions
Q1) Which of the following best represents the most common linkage between attitudes and behaviour?
A)Intentions->feelings->beliefs->behaviour.
B)Behaviour->job satisfaction->cognitive dissonance->organizational commitment.
C)Beliefs->feelings->intentions->behaviour.
D)Cognitive dissonance->behavioural intentions->job satisfaction->behaviour.
E)Behaviour->feelings->intentions->beliefs.
Q2) Emotional labour is defined as any situation in which:
A)you get upset with customers at times when you are supposed to remain calm.
B)you begin to feel burned out from facing too many customers in one day.
C)you don't realize that your emotions are causing you to act differently toward someone than you had intended.
D)All of the answers are correct.
E)none of the answers represent the emotional labour definition.
Q3) One important way to remove workplace stressors is to give employees more control over their work environment.
A)True
B)False
Q4) strategies that would try to increase this employee's loyalty to this organization.
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Chapter 5: Foundations of Employee Motivation
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250 Verified Questions
250 Flashcards
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Sample Questions
Q1) A person's hierarchy of needs is influenced by his or her values.
A)True
B)False
Q2) In Maslow's needs hierarchy,the bottom four levels are collectively known as ___________ needs,whereas self-actualization is called a ______________ need.
A)belongingness; infinite
B)fictitious; factual
C)primary; secondary
D)subordinate; superordinate
E)None of the above.
Q3) Maslow's needs hierarchy theory incorporates only five basic categories.
A)True
B)False
Q4) Why is it such a challenge for employers to maintain feelings of equity among employees?
Q5) According to expectancy theory,employee motivation will remain high even when the P-to-O expectancy falls to zero.
A)True
B)False
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Chapter 6: Applied Performance Practices
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Self-leadership has become increasingly important in contemporary organizations.Identify and describe any three components of self-leadership.Then explain how each of those three self-leadership components potentially improves employee motivation and/or performance.
Q2) Companies sometimes introduce job rotation for reasons other than reducing job boredom.
A)True
B)False
Q3) The philosophy behind scientific management is to increase job enrichment and thereby improve employee satisfaction.
A)True
B)False
Q4) According to the job characteristics model,experienced meaningfulness increases with the level of job feedback.
A)True
B)False
Q5) Job enrichment tends to increase the quality of products or services.
A)True
B)False
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Chapter 7: Decision Making and Creativity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) You have just been assigned the task of developing an innovative new product,using people from engineering,marketing,purchasing and one or two other departments in the organization.To help the group to be as creative as possible,you would:
A)give the team a very tight deadline to come up with a creative idea.
B)threaten to fire any team member who suggests a silly idea that wastes time in the product-development process.
C)encourage competition among team members as to who has the best job performance.
D)move these employees out of their departments and into a common area where they can continuously communicate with each other.
E)apply all of these activities.
Q2) Decision makers can discover blind spots in problem identification by discussing the situation with other people.
A)True
B)False
Q3) Employee involvement tends to weaken synergy in the decision-making process.
A)True
B)False
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Chapter 8: Team Dynamics
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257 Verified Questions
257 Flashcards
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Sample Questions
Q1) Which of the following team environment factors is more important to virtual teams than to most conventional teams?
A)Reward systems
B)Information technologies
C)Organizational structure
D)Organizational environment
E)None of these team environment factors is more important to virtual teams than to conventional teams.
Q2) Team cohesiveness tends to be higher:
A)in smaller teams.
B)when entry into the team becomes extremely difficult and humiliating.
C)when the team has distinct fault lines.
D)when members have limited interaction.
E)when all of these conditions occur
Q3) Self-directed work teams:
A)are informal groups.
B)usually exist as communities of practice.
C)have substantial autonomy over the execution of a complete task.
D)consist of a group of employees led by their immediate supervisor.
E)are common in Europe but rarely found in North America.
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Chapter 9: Communicating in Teams and Organizations
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Filtering and jargon are two types of noise in the communication process.
A)True
B)False
Q2) Which of the following activities helps us to cope with information overload?
A)Working longer hours
B)Learning to read faster
C)Improving our time management
D)Scanning through documents more efficiently
E)All of these help us to cope with information overload.
Q3) The organizational grapevine is useful because it:
A)is an effective way for management to inform employees about future organizational changes.
B)provides detailed information that more formal communication channels tend to ignore.
C)reduces information overload.
D)fulfills employees' drive to bond.
E)is an effective way for management to communicate to employees AND reduces information overload.
Q4) Should companies try to eliminate grapevine communication? Explain your answer.
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Chapter 10: Power and Influence in the Workplace
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his social networking,Jason has:
A)increased his level of Machiavellianism.
B)reduced his centrality.
C)increased his coercive power.
D)increased his referent power.
E)reduced his visibility.
Q2) A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?
A)Countervailing power
B)Non-substitutability
C)Centrality
D)Discretion
E)Visibility
Q3) Power is defined as influence in motion.
A)True
B)False
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Page 12
Chapter 11: Conflict and Negotiation in the Workplace
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.
A)True
B)False
Q2) A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:
A)constructive conflict
B)debating conflict
C)avoiding conflict management style
D)relationship conflict
E)positional conflict
Q3) Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.
A)True
B)False
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13
Chapter 12: Leadership in Organizational Settings
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) According to the path-goal theory of leadership:
A)great leaders are born,not made.
B)the best leaders possess high levels of emotional intelligence.
C)directive leadership is ineffective when employees are experienced and work in routine jobs.
D)leaders are considered effective by followers when they act and look consistently with the perceptions and stereotypes that followers hold of ideal leaders.
E)achievement-oriented leadership is the most effective style of leadership.
Q2) The concept of servant leadership was first introduced about four decades ago.
A)True
B)False
Q3) Which of the following is a limitation of the transformational perspective of leadership?
A)It focuses too much on how leaders improve organizational efficiency.
B)It is typically presented as a contingency rather than universal perspective.
C)Researchers tend to define transformational leaders in terms of their success,rather than by whether they engage in specific behaviours.
D)All of these are limitations of the transformational perspective.
E)The transformational perspective does not yet have any known limitations.
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Page 14
Chapter 13: Designing Organizational Structures
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) A software design team performs work that has high variety and low analyzability.This team would work best with which of the following organizational structure characteristics?
A)High formalization
B)Organic structure
C)Narrow span of control
D)Coordination through formal hierarchy
E)Mechanistic structure
Q2) Departmentalization does all of the following EXCEPT:
A)Departmentalization establishes a system of common supervision.
B)Departmentalization discourages coordination through informal communication.
C)Departmentalization creates common measures of performance among employees in the unit.
D)Departmentalization typically determines which positions and units must share resources.
E)Departmentalization establishes interdependencies among employees and subunits.
Q3) Organic structures are better suited to hostile environments.
A)True
B)False
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Page 15
Chapter 14: Organizational Culture
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Organizational culture can sometimes be reshaped by applying transformational leadership and organizational change practices.
A)True
B)False
Q2) A strong corporate culture exists when employees are forced to abide by a particular set of organizational values whether or not they believe in those values.
A)True
B)False
Q3) In a merger,the process of diagnosing cultural relations between the companies and determining the extent to which cultural clashes will likely occur is called:
A)organizational socialization.
B)a multicultural audit.
C)knowledge management.
D)a bicultural audit.
E)organizational diagnosis.
Q4) organizational culture include of shared assumptions.
A)True
B)False
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Page 16
Chapter 15: Organizational Change
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) In organizational change,unfreezing may occur by:
A)increasing the restraining forces.
B)increasing the driving forces.
C)reducing the urgency to change.
D)reducing the restraining forces.
E)both increasing the driving forces AND reducing the restraining forces.
Q2) In organizational change,future search events mainly:
A)coerce employees to accept the change.
B)involve employees and build commitment to the change process.
C)give executives the opportunity to negotiate with employees to accept the changes.
D)train employees in the skills required for the change process.
E)refreeze the desired conditions.
Q3) Many organizational change practices are built around Western cultural assumptions and values.
A)True
B)False
Q4) The fourth principle of appreciative inquiry is called the poetic principle.
A)True
B)False
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