Leadership and Team Dynamics
Exam Answer Key
Course Introduction
Leadership and Team Dynamics explores the theories, principles, and practices that shape effective leadership and productive team environments within organizations. The course examines a range of leadership styles, group development stages, and the roles individuals play within teams. Emphasis is placed on communication, conflict resolution, motivation, decision-making processes, and the influence of diversity and organizational culture. Through case studies, group assignments, and experiential exercises, students will develop skills essential for leading teams, fostering collaboration, and navigating the complexities of contemporary organizational life.
Recommended Textbook
Fundamentals of Organizational Behaviour 5th Canadian Edition by Nancy Langton
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10 Chapters
1024 Verified Questions
1024 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/73203
Sample Questions
Q1) Ted is looking to give his employees more decision-making responsibility in the future.This is an example of
A)working with others.
B)empowerment.
C)productivity.
D)workforce diversity.
E)global competition.
Answer: B
Q2) A recent study found that the main reason why people like their jobs or stay with an employer is
A)wages and benefits.
B)advancement opportunities.
C)supportive work environment.
D)proximity to home.
E)company policies.
Answer: C
Q3) Systematic study in OB implies that behaviour is random.
A)True
B)False
Answer: False
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Chapter 2: Perception, personality, and Emotions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 2-1,Janet may be attributing to Jim some of her own characteristics.She might be using A)projection.
B)the halo effect.
C)contrast effect.
D)stereotyping.
E)selective perception.
Answer: A
Q2) The three rules used to determine whether or not behaviour is internally or externally caused are
A)distinctiveness,consensus,and consistency.
B)selective perception,consensus,and consistency.
C)heredity,environmental factors,and personality.
D)self-serving bias,heredity,and personality.
E)distinctiveness,heredity,and consistency.
Answer: A
Q3) The reality of a situation is what is behaviourally important.
A)True
B)False
Answer: False
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Chapter 3: Values, attitudes, and Their Effects in the Workplace
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When satisfaction and productivity data are gathered for the organization as a whole rather than on an individual level,we find that organizations with more satisfied employees tend to be more effective than organizations with less satisfied employees.
A)True
B)False
Answer: True
Q2) Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant.This is known as a positive
A)terminal value.
B)core self-evaluation.
C)commitment.
D)citizenship.
E)collectivism.
Answer: B
Q3) Values change as we develop more life experience.
A)True
B)False
Answer: False
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Chapter 4: Motivating Self and Others
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The goals-performance relationship is influenced by five factors.These five factors are
A)task complexity,uncertainty avoidance,self-efficacy,feedback,and a strong self-esteem.
B)task complexity,uncertainty avoidance,power distance,feedback,and a strong self-esteem.
C)goal commitment,adequate self-efficacy,task characteristics,feedback,and national culture.
D)goal commitment,adequate self-efficacy,a strong self-esteem,feedback,and a complex task.
E)a complex task,goal commitment,feedback,power distance,and organizational culture.
Q2) Referring to SCENARIO 4-2,you would expect that Mary is trying to satisfy her
A)social need.
B)esteem need.
C)physiological need.
D)self-actualization need.
E)safety need.
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6
Chapter 5: Working in Teams
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Rudolph,who is a member of a work team,thinks that the team should develop a ________ so that all team members are in agreement on the basic norms and expectations for team performance.
A)code of conduct
B)team charter
C)trust document
D)psychological contract
E)trust contract
Q2) Phillip wants to determine whether the task is better suited for an individual or a team assignment.Which question will best help Phillip solve this dilemma?
A)Can the work be performed better by one person?
B)Is management supportive?
C)Have the performance appraisals and reward systems been modified to encourage better performance by team members?
D)Are there enough resources to develop the team and support it through its early stages?
E)Are individual team members experts in their specialized areas?
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Chapter 6: Communication, conflict, and Negotiation
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When management chooses to use its formal authority to resolve a conflict,and then communicates its desires to the parties involved,management is using authoritative command as the conflict-resolution technique.
A)True
B)False
Q2) Describe in detail at least five barriers to effective communication within organizations and explain how these barriers can be overcome.Give specific examples to illustrate your answers.
Q3) Research by Deborah Tannen shows that men use conversation in order to ________,whereas women use conversation in order to ________.
A)emphasize status;create connections
B)build relationships;get promotions
C)establish boundaries;emphasize status
D)create networks;emphasize separateness
E)create networks;manage impressions
Q4) Describe in detail the components of the communication process model and provide specific examples at each stage.
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Chapter 7: Power and Politics
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) In order for employees to be truly ________,they need to have the skills necessary to handle the job and be effective in decision making.
A)dependent
B)influenced
C)lobbied
D)empowered
E)ingratiated
Q2) Stephanie is a stern boss who gets the most out of her employees by trying to intimidate them.She regularly makes them work overtime for no additional compensation by threatening them.This is an example of A)postulating.
B)workplace bullying.
C)influence.
D)power.
E)dependency.
Q3) The ability to make people dependent upon you will serve to increase your power. A)True
B)False
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Chapter 8: Leadership
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73210
Sample Questions
Q1) Every time his staff comes out of a department meeting with him,they feel energized by the powerful imagery Jacques uses to describe his vision for the organization.Jacques is likely a(n)________ leader.
A)transactional
B)employee-oriented
C)visionary
D)transformational
E)superior
Q2) The situational or contingency theories of leadership suggest that every leader can lead effectively in any situation.
A)True
B)False
Q3) Referring to SCENARIO 8-2,the theory proposes guidelines for leaders to be effective.These include
A)letting employees know what they need to do to receive rewards.
B)being directive and setting goals.
C)allowing employees to set their own goals.
D)empowering employees as much as possible.
E)focusing on production orientation.
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Page 10
Chapter 9: Decision Making,creativity and Ethics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 9-2,if generating lots of ideas efficiently is important,you do NOT want to use _________________ groups.
A)interacting
B)brainstorming
C)nominal
D)electronic
E)optimizing
Q2) You are an OB consultant who has been hired to provide advice to an organization to encourage more creativity among its staff.The company views creativity as having the potential to become a competitive advantage.Begin your analysis by describing in detail at least four organizational factors that could favourably affect creativity and those that could block creativity.Give specific examples to support your thesis.
Q3) Individuals tend to be more creative in their decisions than groups.
A)True
B)False
Q4) Rationality assumes that decision makers are guided by logic alone.
A)True
B)False
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11
Chapter 10: Organizational Culture and Change
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When an organization is faced with a true crisis,members of the organization will likely be ________ efforts to change the culture.
A)responsive and accepting of B)resistant to C)blind to D)willing to negotiate E)involved in
Q2) Co-workers improve the socialization process by A)avoiding new hires.
B)serving as role models of appropriate behaviour and performance.
C)increasing the intensity of reality shock.
D)helping newcomers to avoid the encounter stage of organizational socialization.
E)helping newcomers to avoid realistic job expectations until after they have been hired.
Q3) If an individual believes his or her income will be affected negatively by a particular change,resistance will increase.This is an example of a low tolerance for change.
A)True
B)False
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