Leadership and Team Development Test
Bank
Course Introduction
This course explores the principles and practices of effective leadership and team development within diverse organizational settings. Students will examine key theories of leadership, motivation, and team dynamics, gaining insights into how leaders influence group performance, foster collaboration, and drive organizational success. Through case studies, experiential activities, and self-assessment tools, participants will develop essential skills in communication, conflict resolution, decision-making, and adaptive leadership. The course also addresses strategies for building high-performing teams, managing change, and cultivating a positive organizational culture that supports both individual and collective growth.
Recommended Textbook
Building Management Skills An Action First Approach 1st Edition by Richard L. Daft
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17 Chapters
1078 Verified Questions
1078 Flashcards
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Chapter 1: Introduction
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Sample Questions
Q1) Building block 1 is a learning challenge based ____.
A) on a hypothetical example
B) on a real-world problem
C) on calculation
D) on experience
Answer: B
Q2) Which skill focuses on how to get work done?
A) managing your team
B) managing yourself
C) managing your relationships
D) all of these
Answer: A
Q3) How do you manage yourself?
A) individual problem solving
B) linking- networking, collaborating
C) motivating people
D) communicating
Answer: A
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Chapter 2: Your Manager Strengths and Weaknesses
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The ____ are more than a poorly developed skill or weakness in a key managerial area.
A) killer constraints
B) fatal flaws
C) both of these
D) neither of these
Answer: C
Q2) ____ are your naturally recurring patterns of thought, feeling, or behavior.
A) Abilities
B) Interests
C) Skills
D) Talents
Answer: D
Q3) Having emotional control means that someone will inspire respect and admiration, and will be able to meet challenges and solve problems.
A)True
B)False
Answer: False
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Chapter 3: Learning About Yourself
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Simon is normally a quiet guy, but when he is at a party with other outgoing people, he will talk more and crack jokes because he self-monitors.
A)True
B)False
Answer: True
Q2) Self-awareness is essential to being an effective manager.
A)True
B)False
Answer: True
Q3) Most management experts agree that knowing who you are is not essential to be an effective leader.
A)True
B)False Answer: False
Q4) An example of an unknown issue could be things like illnesses or repressed feelings.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing Yourself to Get Things Done
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Procrastination refers to a delay in starting an intended task ____.
A) when the delay may have negative consequences
B) when the delay may have positive consequences
C) when there is nothing else that needs to be done
D) all of these
Q2) Which life event would cause the most stress?
A) getting fired
B) getting married
C) divorce
D) death of an immediate family member
Q3) Which of the following is a way to prevent and alleviate harmful stress responses?
A) eat right
B) meditation
C) exercise
D) all of these
Q4) Research shows that multitasking enhances productivity.
A)True
B)False
Q5) How does using deadlines help someone get something important done?
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Chapter 5: Creative Problem Solving
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Managers frequently solve problems ____.
A) by exploring new options
B) based on what worked in the past
C) digging for additional information
D) investing in new technologies
Q2) Where do a lot of people typically get their best ideas?
A) in the shower
B) while studying
C) while watching TV
D) while playing a sport
Q3) Patrick is a manager at AirTran airlines customer service department. He has a gut feeling that the number of calls people working on Saturday mornings needs to increase, but he can't prove that a problem exists. What tool is Patrick using?
A) Rational decision making
B) Intuitive problem identification
C) Gathering information
D) Learning to connect the dots
Q4) Explain how justifying previous solutions and overconfidence can lead to problem solving mistakes.
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Chapter 6: How Managers Communicate
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) To give an effective presentation, stop occasionally to take a breath and review your notes. Don't be afraid to
A) omit details as you go
B) pause occasionally
C) slow down
D) none of these
Q2) What is encoding?
Q3) Many people don't realize they are always communicating by their ______.
A) facial expressions
B) body language
C) behavior
D) all of these
Q4) Managers who are perceived as good listeners are promoted ____ as compared to those who don't have effective listening skills
A) less often
B) more often
C) rarely
D) none of these
Q5) Why is the art of persuasion important?
Q6) What is a communication champion?
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Chapter 7: Becoming an Ethical Manager
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) To be an ethnical manager, you need to recognize and adhere to ethical values and acknowledge the importance of human meaning, quality, and higher purpose.
A)True
B)False
Q2) Philippe is a highly paid researcher at a pharmaceutical company. He has learned that several department managers are engaging in unethical, possibly even illegal, activities. He wants to report them to the company president, but he is concerned that if he tries to blow the whistle on them, he could end up getting fired and might have trouble finding an equally good job somewhere else. Despite the risks, Philippe talks to the president. He could be described as courageous because he:
A) overcame his concern for the common good
B) had an absence of doubt or fear
C) demonstrated his ability to step forward through fear
D) none of these
Q3) What are the different levels and stages of the Moral Development scale?
Q4) What is the difference between moral and immoral leadership? Provide an example.
Q5) List and describe the six factors of Determining Ethical Intensity.
Q6) Should companies do more than have an employee code of ethics? Explain.
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Chapter 8: Motivating for Performance
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) What term refers to anything that causes a certain behavior to be repeated or inhibited?
A) improvement
B) reinforcement
C) avoidance
D) none of these
Q2) External rewards do not lose their power as motivational tools over time.
A)True
B)False
Q3) At the Sunny Day Cafe, the owner has told her servers to do whatever they need to do to please their customers without needing to consult her first. They routinely customize orders at no extra charge, and if a customer is really unhappy with a meal, the server has the authority to remove the charge from the bill. Sunny Day's owner clearly believes in:
A) Variation
B) Achievement
C) Empowerment
D) Downsizing
Q4) What are four key points to remember for setting goals? Briefly describe.
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Chapter 9: Getting Things Done Through Networks, Relationships,
and
Soft Power
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) Some people are naturals at networking. Others feel _________ and hate the thought of networking.
A) work tension
B) job dissatisfaction
C) network anxiety
D) shy
Q2) A ________ is the set of relationships critical to one's ability to get things done, get ahead, and develop personally and professionally.
A) professional network
B) social network
C) work network
D) career network
Q3) _____ individuals readily give and receive information and resources to help others work effectively, which saves time and money for the organization.
A) Hub
B) Peripheral player
C) Broker
D) none of these
Q4) List and explain the make up of three types of professional networks.
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Chapter 10: People With Coaching, Delegation, and Deliberate Practice
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) The ________ approach may work if the individuals being critiqued can be motivated to improve, especially if they respect and value the manager's expertise and position.
A) collective
B) directive
C) non-directive
D) consultative
Q2) The ______ can determine which skills are more important in each employee's job to help the individual develop appropriately.
A) leadership process
B) coaching process
C) deliberation process
D) delegation process
Q3) What are some things you, as a manager, should not do once you've delegated a task?
A) Be critical
B) Give advice
C) Leave the completion date open-ended
D) all of these
Q4) What are the five elements of deliberate practice?
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Chapter 11: Handling Difficult Conversations, Conflict, and Negotiation
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) It is generally best to ___ when it is time to consider offers.
A) make the first offer
B) make mutual offers
C) make a high initial offer
D) let the other party go first
Q2) When a negotiator is inexperienced or feels intimidated by the other side, he or she tends to over-compromise.
A)True
B)False
Q3) The opening story talks about Bill Gates and Steve Ballmer at Microsoft. Their success depended on ____.
A) their intellect
B) the creativity of the upper level managers
C) their time management
D) the quality of communication among managers at the middle and upper levels
Q4) How can you measure your success of delivering bad news?
A) by how much you compromise
B) by the other person's understanding
C) by how much the other person thinks the decision can be reversed
D) by how long the conversation lasts
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Chapter 12: Managing Your Boss
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Finding the courage to effectively manage up becomes easier when you realize that the relationship with your boss is one of ____.
A) mutual dependence
B) interdependence
C) independence
D) mutual dependence or interdependence
Q2) Which of the following is a position source of upward influence?
A) network of relationships
B) flow of information
C) central location
D) all of these
Q3) The primary strategy for managing the boss is ____
A) talking to him
B) politicking with him
C) to help him be a good boss
D) do extra tasks
Q4) List three of the five tips for what every boss wants. Explain, in general, why you think these are important.
Q5) What are some things you can do to help your boss be a good boss?
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Chapter 13: Managing Teams
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67 Flashcards
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Sample Questions
Q1) A(n) ____ is essential for the cooperative behavior of effective teamwork, and ___ teach(es) skill(s) such as communication and building relationships.
A) compelling purpose; clear objectives
B) open culture; ongoing training
C) clear roles; diversity of skills
D) streamlined team size; diversity programs
Q2) What percentage of managers report that many of the meetings they attend are a waste of time?
A) 25
B) 50
C) 70
D) 95
Q3) Mark Gray was put in charge of a failing department. He pushed two members of his team into a pool as a joke because they were arguing. This proved to be an effective action because it got Mark's team members to start trusting each other more.
A)True
B)False
Q4) What are the differences between a centralized and decentralized network?
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Page 15
Chapter 14: Achieving Desired Outcomes: Getting the Right
People and Managing
Performance
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) When must a manager fire someone?
A) if the employee is a poor performer
B) if the employee has medical issues
C) if the employee has to be made the scapegoat for an issue
D) all of these
Q2) Even as a lower-level manager, you will sometimes have to rely on the power and authority of your formal position to manage employee performance and accountability.
A)True
B)False
Q3) All organizations need a systematic process to find and hire the right people for their specific needs and culture.
A)True
B)False
Q4) What are some things managers need to do when they get the right people on board?
A) support
B) encourage
C) motivate
D) all of these
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Chapter 15: Managing Cross Culturally
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68 Flashcards
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Sample Questions
Q1) Perhaps the most difficult aspect of managing globally relates to ____.
A) cultural differences
B) timezone differences
C) language differences
D) handshake style differences
Q2) When an employee has a question or concern, most managers in the U.S. think it's best to ____.
A) provide the exact answer
B) help the employee discover the answer on her own
C) ask the employee to try to find the answer on her own first, then come back for the exact answer if she cannot
D) all of these
Q3) Which of the following are low in assertiveness?
A) Norway
B) Spain
C) Austria
D) the United States
Q4) List at least four of the seven critical areas of value differences that you will need to pay attention to as a manager. Pick one and explain why you think it is so important.
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Chapter 16: Positive Leadership
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66 Verified Questions
66 Flashcards
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Sample Questions
Q1) What term means being unpretentious and modest rather than arrogant and prideful?
A) shy
B) humility
C) will
D) none of these
Q2) Positive leaders break free of preconceived barriers. Which of these is not an example of things they do?
A) Work to overcome conditioned ideas.
B) Strive to be closed minded
C) Encourage open debate of assumptions.
D) Express feelings
Q3) Research in diverse social settings has revealed that without special effort _________ statements typically outweigh _________ statements.
A) positive, negative
B) powerful, weak
C) negative, positive
D) weak, powerful
Q4) What are the three aspects of positive leadership?
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Chapter 17: Managing Personal and Organizational Change
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) What are the eight stages of Planned Organizational Change? Of these, which one do you think is the most important, and why?
Q2) What should you do to be effective managing change?
A) Communicate the urgency for change in a way that touches people's emotions.
B) Be forceful and aggressive with the need for change.
C) Create conflicts and problems so that the change is implemented.
D) Be passive and let the change happen without really helping.
Q3) Robbie and Becca are planning to start a web design business together. They have high hopes for their success because of Robbie's expertise in marketing and Becca's web design experience. What stage are Robbie and Becca in?
A) design stage
B) dream stage
C) destiny stage
D) discovery stage
Q4) Where should the need for change come from?
A) the individual
B) the manager
C) the imposer
D) the CEO
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