Leadership and Team Development Exam Preparation Guide
Course Introduction
This course explores the principles and practices of effective leadership and the dynamics of team development within organizations. Students will examine various leadership theories, styles, and strategies for motivating and managing teams to achieve organizational goals. Emphasis is placed on communication, conflict resolution, decision-making, and building cohesive, high-performing teams. Through case studies, group projects, and practical exercises, students develop the skills necessary to lead diverse groups, foster collaboration, and adapt to changing organizational environments.
Recommended Textbook
Developing Management Skills 10th Edition by David
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10 Chapters
971 Verified Questions
971 Flashcards
Source URL: https://quizplus.com/study-set/2029
Page 2
A. Whetten
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/40325
Sample Questions
Q1) The manner in which individuals gather and process information is a part of which of the following?
A) Personal values
B) Cognitive style
C) Adaptability
D) Creativity
Answer: B
Q2) Share a story (either fictional or based on real life) that depicts two people on opposite extremes of locus of control. Clearly label which extreme each individual falls on.
Answer: Students should describe an example that illustrates differences between two people, one of whom has an extremely internal locus of control, and one of whom has an extremely external locus of control. The best answers provide background and detail to demonstrate that the student understands that people with an internal locus tend to attribute causality for events to themselves, take responsibility for their actions, and exhibit more initiative and leadership. They should also show their understanding that people with an external locus tend to attribute causality to external sources, take less responsibility for their own behaviors, and are less likely to take initiative.
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Chapter 2: Managing Personal Stress
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40326
Sample Questions
Q1) Which of the following is true of effective time management?
A) Skimming when you read is not ultimately a time-saver because you miss important information.
B) List-making generally takes up more time than it's worth.
C) Do busy work at only one set time during the day.
D) Reserve some time during the day to focus on urgent but non-important tasks.
Answer: C
Q2) According to research cited in the text, social support at work can mitigate the possibility of burnout.
A)True
B)False
Answer: True
Q3) In determining whether an activity is urgent or important to you personally, you should decide on what gives you a sense of meaningful purpose.
A)True
B)False
Answer: True
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Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40327
Sample Questions
Q1) Explain some difficulties that can occur with each step in the rational problem-solving model.
Answer: (1) Define the problem-Seldom is there consensus as to the definition; problem is defined in terms of solution desired. (2) Generate alternatives-Alternatives are evaluated as proposed, and the first acceptable solution is accepted. (3) Evaluate and select an alternative-Gathering information is costly, and satisfactory solutions are often chosen over optimal ones. (4) Implement and follow up-Resistance to change often occurs, and it may take a long time to implement a solution. See Table 3.2 for additional constraints.
Q2) When defining the problem, top priority should be placed on identifying all the underlying symptoms of the problem.
A)True
B)False
Answer: False
Q3) A good problem definition includes differentiating factual information from speculative information.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/40328
Sample Questions
Q1) Several response types are illustrated in this story of what to do with your $5,000 inheritance. For each of the following situations, indicate the response type that most likely occurred. Provide support for your answer.
Situation #1: John's response to your question is an example of which response type?
Situation #2: Which response type characterizes Morgan's comment?
Situation #3: Ivan's comment, "What is it that you want to accomplish with your money? " represents which response type?
Situation #4: Ivan's second comment concerning whether you want to be rich now or later-is the investment long term or short term-is an example of which response type?
Situation #5: When all the characters respond in unison to your frustration, this is an example of which response type?
Q2) Which one of the eight attributes of supportive communication was most helpful? Why?
Q3) Does Mike need coaching or counseling? What evidence do you have to support your conclusion?
Q4) If you were Ronnie, what would you do in your follow-up meeting with Mike?
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Page 6
Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) What organizational issues (River Woods Plant issues) will require strategies to help the plant manager maintain power and influence?
Why will the issues affect the plant manager's influence?
Q2) If you were offered the new River Woods plant manager position, based on what you've learned about the sources of position power, what actions would you take to insure that as the company's first general manager you had the necessary clout to accomplish your assigned duties?
Q3) Management is looking for someone to work the holidays. You believe that management would think better of you if you worked the holidays. If you work the holidays, which influence strategy was utilized?
A) Retribution
B) Reciprocity
C) Reason
D) Expert
Q4) How is power accrued via horizontal and vertical network relationships?
A) By manipulating people in the network
B) By one's location and function in the network
C) By the flexibility of one's personality in the network
D) By exercising judgment in decision making
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Chapter 6: Motivating Performance
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) All of the following are methods firms are using to establish closer connections between individual performance and pay except which of the following?
A) Pay increases linked to the acquisition of new knowledge, skills, and/or demonstrated competencies
B) Compensating managers based on their ability to mentor new group members and resolve difficult intergroup relationships
C) Linking pay increases for all employees to a specified percentage increase in productivity
D) Sales commissions that include follow-up customer satisfaction ratings
E) Linking the pay of key employees to the accomplishment of new strategic initiatives
Q2) What is praise from a boss?
A) Extrinsic outcome
B) Internal motivator
C) Exceptional motivator
D) Intrinsic outcome
Q3) Is anyone in particular exhibiting low ability? Who?
What evidence do you have to support your conclusion?
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8
Chapter 7: Negotiating and Resolving Conflict
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/40331
Sample Questions
Q1) Which of the following is part of a general framework for collaborative problem solving?
A) Separate the people from the problem
B) Assign responsibility for the problem to the person who caused it
C) Focus on positions, not interests
D) Frame the problem in terms of potential losses if it's not solved
Q2) Which statement is a possible rationale for using the compromising approach to conflict management?
A) Disagreements are inherently bad because they create tension.
B) Maintaining harmonious relationships should be the manager's top priority.
C) It is better to risk causing a few hard feelings than to abandon an issue to which you are committed.
D) Prolonged conflicts distract people from their work and engender bad feelings so you ask both parties to make sacrifices to move forward.
Q3) When mediating a conflict, when is meeting separately with the parties useful?
A) When the parties agree on the root causes of the problem
B) When parties have equal status
C) When the parties have a history of recurring disputes
Q4) What are the sources of conflict in this case?
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Chapter 8: Empowering and Engaging Others
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) A co-worker recently returned from a management seminar. She notes that empowerment is nothing more than giving employees autonomy. How should you respond?
A) "I agree."
B) "I disagree; power isn't about autonomy, it is about an individual's capacity to accomplish a task."
C) "I believe empowerment relates to both self-efficacy and task accomplishment."
D) "I believe empowerment improves team building through centralized decision making."
Q2) Compare and contrast the key differences between power and empowerment.
Q3) There are ten (10) proven principles involved in engaging employees effectively. Explain the following rule in more depth and provide an example: Avoid upward delegation.
Q4) If you were an outside consultant attending the meeting, what advice would you give Shanaya?
What advice would you give Ruth?
Q5) Explain the advantages or positive outcomes of engaging employees.
Q6) What guidelines related to engagement were violated by Shanaya?
Q7) What advantages can come to the store through proper engagement?
Page 10
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Chapter 9: Building Effective Teams and Teamwork
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Your manager comments, "Although it is nice to have some team members play relationship-building roles, these roles are not essential for the group to develop and be successful. The key is that a majority of team members play task-facilitating roles."
A)True
B)False
Q2) If you find yourself strenuously challenging others' points of view and identifying an external adversary for the team to enhance team cohesion and commitment, what stage of team development is your team exhibiting?
A) Forming
B) Norming
C) Storming
D) Performing
Q3) If your team is moving into the storming stage, which behaviors are you most likely to see?
A) Social interaction with one another
B) Conformity to standards and expectations
C) Unconditional commitment
D) Coalitions forming
Q4) Explain briefly the task-facilitating roles that can enhance team performance.
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) You want to learn to effectively lead positive change. The framework presented in chapter 10 suggests you should learn all of the following skills except
A) establishing a positive climate.
B) creating readiness for change.
C) articulating a vision of abundance.
D) generating commitment.
E) fostering environmental responsibility.
Q2) Four employees received feedback from their managers. Jose was told what he did wrong and was given a warning. Jolette was told that she has been too shy in team meetings and is not speaking enough. Richard was told that his unique skill of analysis has been very valuable to the team. Gloria was told about some errors she made on the reports the team produced. Who will most likely feel highly engaged and be more productive?
A) Jose
B) Jolette
C) Richard
D) Gloria
Q3) Explain the five key management skills and activities required to lead positive change.
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