Leadership and Supervision Exam Solutions
Course Introduction
Leadership and Supervision explores the principles, theories, and practical applications of effective leadership and supervisory skills in organizational settings. The course examines various leadership styles, motivational strategies, decision-making processes, and conflict resolution techniques. Students learn how to manage teams, foster a positive work culture, and develop competencies for guiding individuals and groups toward achieving organizational goals. Through case studies and real-world scenarios, participants gain insight into ethical considerations, communication strategies, and best practices for developing their own leadership potential in diverse professional environments.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3054
Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60663
Sample Questions
Q1) Describe management functions according to Henri Fayol.
Answer: Explanation:Henri Fayol (1841-1925), a French industrialist, is often regarded as the pioneer of administrative theory. The ideas that he generated relative to general management principles are still considered to be important among contemporary thinkers. Mr. Fayol asserted that all managers have primary management functions to perform in organizations. These functions include:
Planning-setting goals for an organization, and developing an overall strategy for achieving the goals
Organizing-assigning tasks to specific members of the organization
Leading-motivating the employees of the organization to achieve the tasks that were given to them, as well as handling conflicts as they arise
Controlling-overseeing the various tasks that are being completed and ensuring that they are done in the expected manner; making sure that things go as planned
Q2) In general,the employees reporting to supervisors are managers.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Ensuring High Quality and Productivity
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60662
Sample Questions
Q1) Which of the following is an annual award administered by the U.S.Department of Commerce and given to the company that shows the highest quality performance in seven categories-leadership; strategic planning; customer and market focus; measurement,analysis,and knowledge management; human resource focus; process management; and results?
A) Firestone Inner Circle of Quality Award
B) Baldrige Performance Excellence Program
C) ISO 9000 certification
D) The Presidential Award for Management Excellence
Answer: B
Q2) When work levels are low,the result is _____.
A) idle time
B) detour behavior
C) increased productivity
D) low turnover
Answer: A
Q3) Low turnover is expensive for any company.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Groups, Teams, and Powerful Meetings
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60661
Sample Questions
Q1) Most employees welcome the opportunity to be part of informal groups primarily because these groups:
A) help in enhancing productivity.
B) improve technical skills.
C) satisfy formal needs.
D) satisfy social needs.
Answer: D
Q2) A _____ can be best defined as a small group whose members share goals,commitment,and accountability for results.
A) congregation
B) cluster
C) team
D) group
Answer: C
Q3) Successful teamwork requires _____ communication among team members.
A) stereotypical
B) open
C) assumed
D) biased
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60660
Sample Questions
Q1) Being an ethical organization helps in:
A) creating an artificial demand to sell goods.
B) improving conceptual skills of employees.
C) reducing unnecessary process costs.
D) maintaining a reputation for high standards.
Q2) When organizations put in efforts to achieve sustainability,the effort to become sustainable starts with _____.
A) hiring people with sustainability skills
B) tracking progress toward sustainability
C) rewarding contributions to sustainability
D) setting sustainability goals
Q3) In the United States,the act of giving gifts to one's supervisor is most likely to be interpreted as:
A) a form of bribery, an attempt to buy influence.
B) the expression of one's gratitude toward the receiver.
C) being customary and, hence, an acceptable behavior.
D) a charge on the corporate accountand, hence, a tax-deductible expense.
Q4) As a supervisor,what types of ethical behavior should one ideally practice?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Q5) Business ethics is an oxymoron.Discuss the two views regarding this statement.
Chapter 5: Managing Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60659
Sample Questions
Q1) Malik works as a correspondent at a news channel.He realizes that he has been rejected for the position of the lead news anchor because the management was looking for a "white" anchor.He resigns from the channel.Which of the following is most likely the reason for Malik's resignation?
A) Discrimination
B) Individualism
C) Polycentrism
D) Nepotism
Q2) The Equal Employment Opportunity Commission has the power to use conciliation to eliminate discrimination when found.
A)True
B)False
Q3) Discrimination against gays or lesbians is a form of _____.
A) nepotism
B) egotism
C) sexism
D) embolism
Q4) What are the goals of diversity training?
Q5) Write a note on the Americans with Disabilities Act.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Reaching Goals: Plans and Controls
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60658
Sample Questions
Q1) Which of the following is a characteristic of effective controls?
A) They should be acceptable to supervisors and employees.
B) They should enable employees to correct their own mistakes.
C) They should be established by middle managers and supervisors.
D) They should not allow supervisors to ignore variance.
Q2) In context of a supervisor's role as a planner,setting a precise timetable for the work to be done is known as:
A) . scheduling.
B) capital budgeting.
C) strategic planning.
D) evaluating.
Q3) In the context of the process of controlling,standards are best defined as:
A) measures of what is expected.
B) principles by which people distinguish what is morally right.
C) results of performance evaluation.
D) objectives with a comparatively narrow focus.
Q4) In the MBO system,the top management alone sets the objectives for each employee in the company.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Organizing and Authority
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60657
Sample Questions
Q1) A benefit of delegating is that:
A) it allows an organization to centralize authority.
B) it allows supervisors to give up their responsibilities.
C) it reduces the work load of nonmanagement employees.
D) it is an important tool for time management.
Q2) When does a flat organization offer advantages?
A) When employees can handle responsibilities
B) When customer satisfaction is less important
C) When employees perform dissimilar functions
D) When the organization is highly decentralized
Q3) Which of the following is true of unity of command?
A) It holds that every employee should report to more than one supervisor.
B) It strictly holds that all decision-making authority should rest with the supervisor.
C) It allows supervisors to be more flexible as they command different teams at regular intervals.
D) It helps to eliminate factors within organization structure like complexity and confusion in the workplace.
Q4) Compare and contrast authority,power,and responsibility.
Q5) Explain the parity principle.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: The Supervisor As Leader
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60656
Sample Questions
Q1) If a department,team,or other work group has little experience in making its own decisions,the supervisor:
A) should use a democratic leadership style.
B) may find that an authoritarian approach is easier to use.
C) may effectively use a participatory decision-making approach.
D) should delegate decisions to groups.
Q2) Which of the following best describes servant leaders?
A) They put other people's needs, aspirations, and interests above their own.
B) They view people as the means through which to accomplish the organization's objectives.
C) They retain a great deal of authority and often dictate instructions to employees.
D) They believe that they play an important role at a company rather than an unimportant one.
Q3) Who among the following best exemplifies an authoritarian leader?
A) Will, who blames his team members for his poor performance ratings
B) Violet, who believes that her hard work led to her promotion
C) George, a team lead who makes decisions himself and gives instructions to his team members
D) Hannah, who encourages her subordinates to come up with solutions to problems
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Problem Solving,decision Making,and Creativity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60655
Sample Questions
Q1) The scientific method of decision making:
A) is systematic and logical.
B) stems from the recency syndrome.
C) is an applied form of bounded rationality.
D) allows the decision maker to be biased.
Q2) Probability theory is defined as a(n):
A) body of techniques for comparing the consequences of possible decisions in a risk situation.
B) means to achieve specific goals within limited means.
C) idea-generating process in which group members state their ideas, a member of the group records them, and no one may comment on the ideas until the process is complete.
D) statistical analysis that can only be done with the help of computer software.
Q3) Being decisive means:
A) making a decision without making any human compromise.
B) reaching a decision within a reasonable amount of time.
C) making the simplest possible decision.
D) taking as much time as needed to choose an alternative.
Q4) List two advantages and two disadvantages of group decision making.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Communication: Theory and Modern Media
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60654
Sample Questions
Q1) Which of the following is a defining characteristic of formal communication?
A) It is directed toward accomplishing the goals of the organization.
B) It is directed toward meeting people's individual needs.
C) It rarely follows the lines of the organization chart.
D) It is typically used by top management but not employees.
Q2) Which of the following is true of informal communication?
A) It is directed toward accomplishing the goals of the organization.
B) It is directed toward meeting people's individual needs.
C) It is typically used only for lateral communication.
D) It is typically used by top management but not employees.
Q3) Most complications from e-mail communications arise because:
A) they do not provide a written record for review.
B) it takes a long time to write an email.
C) of how easy it is to send an e-mail.
D) two-way communication is not possible.
Q4) A supervisor can best combat biases in attention by:
A) using statements that phrase inferences as facts.
B) using technical jargon to grab the attention of the listener.
C) phrasing messages carefully to appeal to the receiver.
D) switching to nonverbal forms of communication.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Motivating Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60653
Sample Questions
Q1) Which financial incentive pay plan involves companies paying employees for offering ideas on how to cut costs or improve quality?
A) Piecework system
B) Production bonus system
C) Profit sharing
D) Payments for suggestions
Q2) Reinforcement differs from punishment in that it is:
A) more effective in the long term.
B) less effective in the short term.
C) less effective in the long term.
D) more effective in the short term.
Q3) According to Vroom's expectancy-valence theory,valence is:
A) an unpleasant consequence given in response to undesirable behavior.
B) the perceived probability that a promised reward will actually be received.
C) the value a person places on the outcome of a particular behavior.
D) the cause for all types of dissatisfaction.
Q4) Compare and contrast McClelland's theory to Vroom's theory.
Q5) Maslow's theory assumes that different people have different patterns of needs.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Problem Employees: Counseling and Discipline
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60652
Sample Questions
Q1) Which of the following is true of documentation of disciplinary action?
A) Supervisors usually give negative evaluations during performance appraisals.
B) A performance appraisal that has an employee's work recorded as meeting only minimal standards supports dismissal of that employee.
C) Past performance appraisals cannot be used as documentation of the need for disciplinary action.
D) It is legal for an employee who receives discipline to respond by suing the employer.
Q2) Which of the following is an advantage of counseling?
A) It gives employees a sense that the supervisor and organization are interested in their welfare.
B) It gives employees a sense that the supervisor and organization are willing to confide in them.
C) It makes employees believe that the supervisor considers them to be more efficient than the other team members.
D) It makes it clear to employees that they need to perform well so as to avoid termination.
Q3) Define counseling.What are the benefits of counseling?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Time and Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60651
Sample Questions
Q1) Developing an awareness of bodily functions in order to control them is called:
A) biofeedback.
B) stress management.
C) time management.
D) burnout.
Q2) Which of the following is the second stage of burnout?
A) The employee typically cannot make decisions.
B) The employee's perceptions of others become calloused.
C) The employee criticizes himself or herself excessively for mistakes made.
D) The employee views his or her effectiveness adequately.
Q3) Stress-causing job factors include the company's policies,structures,physical conditions,and processes.
A)True
B)False
Q4) Which of the following falls under the category of B-level activity?
A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.
Q5) How can organizations help their employees in dealing or coping with stress?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Managing Conflict and Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60650
Sample Questions
Q1) Compromising strategies are most useful for conflicts that are not serious and for which a solution would be more difficult than the problem justifies.
A)True
B)False
Q2) Implementing change and resolving conflicts are easier for a person who has a relatively strong position in the organization.
A)True
B)False
Q3) What is a characteristic of reward power?
A) It may be in the form of a raise but not recognition.
B) Supervisors are often limited in this regard.
C) This type of power may get results in the short run, but employees come to resent it in the long run.
D) A person with reward power is often called "charismatic."
Q4) Which generation followed the Silent Generation?
A) Baby Boomers
B) Generation X
C) Generation Y
D) Greatest Generation
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Selecting Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60649
Sample Questions
Q1) A(n)_____ question is one that requires a simple answer,such as yes or no.
A) structured
B) closed-ended
C) unstructured
D) open-ended
Q2) A structured interview gives an interviewer more flexibility but makes it harder to be sure that each interview covers the same material.
A)True
B)False
Q3) An interview in which the interviewer has no list of questions prepared in advance but asks questions on the basis of the applicant's responses is referred to as a(n)_____ interview.
A) structured
B) unstructured
C) semi-structured
D) non-standardized
Q4) A written job description typically mentions the desired skills in a candidate.
A)True
B)False
Q5) Compare and contrast job descriptions and job specifications.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Providing Orientation and Training
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60648
Sample Questions
Q1) Which of the following is the first step in the process of providing training to employees?
A) Setting objectives for training
B) Deciding who will participate
C) Choosing training methods
D) Assessing needs for training
Q2) Which of the following is an advantage closely associated with the creation of a learning environment?
A) It encourages competition and rivalry among employees and improves their individual performance.
B) It provides a distraction from the "real work" of the organization and is a stress reliever for employees.
C) It encourages group members to learn from each other and thus benefit from working as a team.
D) It decreases the rate of group cohesiveness and leads to increase in the occurrence of groupthink instances.
Q3) Define orientation.Why is it considered important for new employees?
Q4) What are the various steps involved in the training process?
Q5) Describe the coaching process in the business context.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Appraising Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60647
Sample Questions
Q1) Which of the following types of appraisals can provide information that is more useful for problem solving and employee development than the typical results of a traditional top-down appraisal?
A) Subordinate appraisals and 360-degree feedback
B) Management by objectives and checklist appraisal
C) Graphic rating scales and paired-comparison approach
D) Forced-choice approach and work-standards approach
Q2) A performance appraisal should focus on categorizing and labeling employees to make the process more transparent.
A)True
B)False
Q3) The major advantage of using behaviorally anchored rating scales is that they:
A) prevent a supervisor from saying only positive things about employees.
B) can be tailored to an organization's objectives for employees.
C) are more subjective than some other approaches.
D) do not allow the pay structure to be linked to performance.
Q4) What are the major sources of bias related to performance appraisals?
Q5) Define performance appraisal and list the benefits of conducting a performance appraisal.
Page 19
Q6) What are the steps in the performance appraisal process?
To view all questions and flashcards with answers, click on the resource link above.