Leadership and Organizational Development
Exam Preparation Guide
Course Introduction
This course explores the theories and practices of effective leadership and their impact on fostering organizational development. Students will examine contemporary leadership models, strategies for guiding change, and the dynamics of organizational culture. Emphasis is placed on the development of critical skills such as communication, decision-making, team building, and conflict resolution. Through case studies and practical exercises, learners will analyze the role of leaders in driving innovation, aligning organizational goals, and nurturing talent. The course equips students to lead organizations through periods of growth and transformation while promoting sustainable success.
Recommended Textbook
Managing Human Resources Productivity Quality of Work Life Profits 10th Edition by Wayne Cascio
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16 Chapters
1288 Verified Questions
1288 Flashcards
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Chapter 1: Human Resources in a Globally Competitive
Business Environment
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The goal of _____ is to reduce variability from a process (no more than 3.4 defects per million)in order to avoid errors and increase predictability.
A) ISO 13485
B) Total Quality Management
C) ISO 9000
D) Six Sigma
Answer: D
Q2) The focus for the 21<sup>st</sup> century organization is far more likely to look like a web: a flat,intricately woven form that links partners,employees,external contractors,suppliers,and customers in various collaborations.
A)True
B)False
Answer: True
Q3) Modular corporations retain all major business functions under one roof.
A)True
B)False
Answer: False
Q4) What does QWL stand for?
Answer: Quality of Work Life
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Chapter 2: Workforce Analytics: The Financial Impact of
HRM Activities
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is NOT an element of attitudes?
A) Satisfaction
B) Cognition
C) Action
D) Emotion
Answer: A
Q2) The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.
A) probability
B) analytics
C) process
D) logic
Answer: D
Q3) ________ an emotional bond or linking of an individual to the organization that makes it difficult to leave.
A) Attitudes
B) Job Satisfaction
C) Organizational Commitment
D) Logic
Answer: C
Page 4
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Chapter 3: The Legal Context of Employment Decisions
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86 Flashcards
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Sample Questions
Q1) According to the ADA Amendments Act of 2008,what should employers focus on?
Answer: Employers should focus less on what constitutes an ADA disability,and more on what constitutes a responsible accommodation.
Q2) What are the two broad forms of discrimination?
Answer: Unequal treatment and adverse impact discrimination.
Q3) Discrimination against whites and in favor of members of protected groups is termed:
A) reverse discrimination.
B) adverse-impact discrimination.
C) discrimination.
D) systemic discrimination.
Answer: A
Q4) Under EEOC guidelines,discrimination complaints must be filed within _____ of the alleged violation.
A) 30 days
B) 90 days
C) 180 days
D) 1 year
Answer: C
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Chapter 4: Diversity at Work
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80 Flashcards
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Sample Questions
Q1) GLBT employees,as a group,comprise,by some estimates,_____ percent of the population.
A) 1
B) 3
C) 6
D) 14
Q2) Racial and ethnic minorities,women,and immigrants will account for increasingly large segments of the U.S.labor force over time.
A)True
B)False
Q3) Which generation was born in the middle of the Great Depression?
A) The silent generation
B) Generation Y
C) The baby-boom generation
D) Generation X
Q4) The average American is better educated than Asian Americans.
A)True
B)False
Q5) Explain the five key forces that account for the changes for women in the workplace over recent years.
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Chapter 5: Planning for People
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80 Flashcards
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Sample Questions
Q1) Which of the following is NOT a high performance work practice?
A) Flat organizational structures.
B) Use of contingent workers.
C) Rigorous staffing and performance management practices.
D) All of the above are high performance work practices.
Q2) Which of the following statements about structured questionnaires is true?
A) They list either tasks or behaviors but not both.
B) Tasks focus on how a job is done.
C) This is an ability-requirements approach.
D) Behaviors focus on what gets done.
Q3) What is a talent inventory and how is it useful in human resource planning?
Q4) Both internal and external _____ forecasts depend primarily on the behavior of some business factor to which human resource needs can be related.
A) demand
B) supply
C) resource
D) market
Q5) Succession plans are developed only for management employees.
A)True
B)False
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Chapter 6: Recruiting
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Sample Questions
Q1) Recruitment is an important component of the staffing supply chain.
A)True
B)False
Q2) Which of the following statements about RJPs is true?
A) Job performance rates are lower for those who receive an RJP.
B) Meta-analysis shows that RJPs improve retention rates,on average,by 5 percent.
C) It requires that recruiters tell applicants the pleasant and unpleasant aspects of the job.
D) Job acceptance rates are higher for those who receive an RJP.
Q3) Three sequential stages characterize recruitment efforts: generating a pool of viable candidates,maintaining the status of viable candidates,and getting to yes after making a job offer.
A)True
B)False
Q4) What explanation do economists give for wage differences among occupations and among geographical areas?
Q5) What are the seven steps that employers can take to avoid liability for employees use of social media?
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Chapter 7: Staffing
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Sample Questions
Q1) Culture is the pattern of basic assumptions a given group has invented,discovered,or developed in learning to adapt both to its external and internal environments.
A)True
B)False
Q2) Organizations in the high-growth stage are concerned with market share and cost reduction.
A)True
B)False
Q3) To control for the risks of faking,one strategy is to warn job applicants in advance that distortions can and will be detected.
A)True
B)False
Q4) Even though work samples are miniature replicas of actual job requirements,they are easy to fake,and may to lead to charges of discrimination or invasion of privacy.
A)True
B)False
Q5) Describe the guidelines for providing reference check information.
Q6) Why is the context in which work sample tests are administered important?
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Chapter 8: Training and On-Boarding
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80 Flashcards
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Sample Questions
Q1) Individual skills are a necessary,but not a sufficient,condition for effective team performance.
A)True
B)False
Q2) Evidence indicates that for the same amount of practice,learning is better when practice is repetitive rather than massed.
A)True
B)False
Q3) "Over time,people become uneducated,and therefore incompetent,to perform at a level they once performed at adequately." This is referred to as the:
A) PET.
B) training paradox.
C) Paul principle.
D) Pygmalion effect.
Q4) It is easier to learn and remember factual material when it is meaningful to the trainee.
A)True
B)False
Q5) What are the factors that determine effective training?
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Chapter 9: Performance Management
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Sample Questions
Q1) The simplest type of absolute rating system is _____,in which a rater describes,in writing,an employee's strengths,weaknesses,and potential,together with suggestions for improvement.
A) simple ranking
B) narrative essay
C) relative essay
D) comparative
Q2) Results-oriented rating methods focus on employee behaviors,either by comparing the performance of employees to that of other employees or by evaluating each employee in terms of performance standards without reference to others.
A)True
B)False
Q3) What rating method presents a declarative statement followed by several response categories that the rater checks,and then which are later weighted?
Q4) The term BARS stands for:
A) Behavior and reaction system.
B) Best anchored rating system.
C) Behavior attitude reconstruction.
D) Behaviorally anchored rating scales.
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Chapter 10: Managing Careers
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Sample Questions
Q1) Many managers prefer to discharge or to move employees laterally rather than demote them.
A)True
B)False
Q2) Cumulative research evidence across three large-scale meta-analyses indicates that in both professional and unprofessional jobs,age and job performance are generally:
A) mutually exclusive.
B) important factors to consider in the hiring process.
C) unrelated.
D) negatively linked.
Q3) _____ quitters rationally evaluate alternative jobs and are relatively free of strong negative emotions toward their employers.
A) Comparison
B) Impulse
C) Preplanned
D) Conditional
Q4) The concept of employer-sponsored dependent care has been expanded to include what four things?
Q5) What should a good career path program entail?
Page 12
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Chapter 11: Pay and Incentive Systems
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Sample Questions
Q1) If pay systems are to accomplish the objectives set for them,ultimately they must be perceived as:
A) adequate and equitable.
B) generous and timely.
C) immediate and fair.
D) relevant and competitive.
Q2) Companies view skill-and competency-based pay plans as a way to develop the critical behaviors and abilities employees need to achieve specific business results.
A)True
B)False
Q3) Internal equity is the relative size of pay differentials among different segments of the workforce.
A)True
B)False
Q4) Competition between team is listed as an advantage of team incentives.
A)True
B)False
Q5) What is the biggest hurdle to overcome in pay-for-performance plans?
Q6) Name at least three of the four basic tools needed to develop a pay system.
Page 13
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Chapter 12: Indirect Compensation: Employee Benefit Plans
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Sample Questions
Q1) Which of the following is NOT an area of payment covered by workers' compensation?
A) Payments to employers while injured workers are recovering
B) Payments to replace lost wages
C) Medical treatment and rehabilitation costs
D) Retraining to perform a different type of work
Q2) Which of the following is not an approach widely used to express the cost of employee benefits and services?
A) National salary index
B) Cents per hour
C) Percentage of payroll
D) Cost per employee per year
Q3) In an effort to reform the U.S.health-care system,Congress passed the Patient Protection and Affordable Care Act in 2010.
A)True
B)False
Q4) Write a short note on the Pension Benefit Guaranty Corporation.
Q5) Defined contribution plans do not appeal to employers.
A)True
B)False
14
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Chapter 13: Union Representation and Collective Bargaining
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Sample Questions
Q1) The Japanese value _____ and tend to resolve conflict by emphasizing status differences between the parties.
A) multitasking
B) egalitarianism
C) collectivism
D) explicit contracting
Q2) Women,immigrants,and other minority-group members,who are expected to continue entering the workforce at a high rate,tend to favor unions.
A)True
B)False
Q3) Management's objective is to get labor costs per unit of output to a point below that of the _____ at the product-line level.
A) national average
B) competition
C) previous year
D) projected company goal
Q4) List two specific reasons employees join unions.
Q5) What are the major sections of a typical collective bargaining agreement in the United States?
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Chapter 14: Procedural Justice and Ethics in Employee Relations
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Sample Questions
Q1) Toll-free telephone numbers that employees can use anonymously to report waste,fraud,or abuse are examples of a(n):
A) union intervention.
B) employee voice system.
C) ethical dilemma.
D) grievance procedure step.
Q2) Among major U.S.companies,about _____ percent do some form of electronic monitoring of employees.
A) 15
B) 31
C) 78
D) 92
Q3) WARN refers to:
A) Disciplinary procedures
B) Willful Actions and Retaliation Notification
C) Worker Adjustment and Retraining Notification
D) union representatives
Q4) What are reasons why managers may avoid imposing discipline?
Q5) Discuss the components of procedural justice.
Q6) Who typically is present in a termination interview? Page 16
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Page 17
Chapter 15: Safety, Health, and Employee Assistance Programs
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Sample Questions
Q1) The U.S.Supreme Court ruled that states cannot prosecute company officials under criminal statutes for endangering the health of employees.
A)True
B)False
Q2) Employers violate the ADA if they suggest that employees submit to wellness initiatives,such as health risk appraisals and assessments.
A)True
B)False
Q3) Which act protects rehabilitated alcohol and drug abusers from discrimination in employment?
A) The Occupational Safety and Health Act
B) The Rehabilitation Act
C) The Americans with Disabilities Act
D) The National Labor Relations Act
Q4) The most dangerous occupations are:
A) fishing and logging.
B) construction.
C) manufacturing.
D) mining.
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Chapter 16: International Dimensions of Human Resource Management
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Sample Questions
Q1) Home country is the country in which the expatriate is working.
A)True
B)False
Q2) Turnover among repatriates is nearly ____ within the first two years back in their home countries.
A) 100%
B) 20%
C) 25%
D) 10%
Q3) An effective way to train employees to adapt is to expose them to situations like they will encounter in their assignments that require adaptation.
A)True
B)False
Q4) Describe managers who have a cosmopolitan perspective.
Q5) The more a firm moves away from the export stage of development,the less rigorous the training should be,including its breadth of content.
A)True
B)False
Q6) Discuss localization and higher-of-home-or-host compensation plans.
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