Leadership and Organizational Change
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Course Introduction
This course explores the theories, principles, and practices of effective leadership within the context of organizational change. Students will analyze the dynamics of leadership styles, organizational culture, and resistance to change, while developing strategies to manage and sustain transformative initiatives. Emphasis is placed on the skills required to lead diverse teams, implement change management models, and communicate vision and goals effectively in complex and evolving organizational environments. Through case studies and real-world applications, students gain practical insights for leading successful change and fostering innovation in various organizational settings.
Recommended Textbook
Contemporary Organizational Behavior 1st Edition by Kimberly D. Elsbach
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14 Chapters
357 Verified Questions
357 Flashcards
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Page 2
Chapter 1: Introduction to Organizational Behavior
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Sample Questions
Q1) Which of the following is not one of the four organizational processes?
A) Individual
B) Interpersonal
C) Organizational
D) Corporate
Answer: D
Q2) The ________ approach to learning prepares you to understand how to handle situations you encounter in the workplace.
A) Performance-based
B) Practice-based
C) Interpretive-based
D) Experience-based
Answer: B
Q3) One aspect that is present in all organizations is ________.
A) Working toward achieving a goal
B) People interacting with each other
C) An organizational structure
D) Shared responsibility
Answer: B
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Page 3
Chapter 2: Individual Characteristics
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Sample Questions
Q1) The best description of emotional contagion is ________.
A) Spreading positive emotions to others
B) Spreading negative emotions to others
C) Spreading positive or negative emotions to others
D) Impossible to measure because it's not readily displayed
Answer: C
Q2) Which model would identify the groups of competencies needed for high performance by the employees at a sales firm?
A) Organization-wide competency model
B) Function-based competency model
C) Role-based competency model
D) Job-based competency model
Answer: A
Q3) Which job requires the highest level of emotional labor?
A) Certified financial accountant
B) Customer service representative
C) Financial analyst
D) Maintenance worker
Answer: B
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Page 4
Chapter 3: Learning
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Sample Questions
Q1) Which approach to learning combines mental processes with behavioral changes to form a more complete picture of learning?
A) Behavioral learning
B) Cognitive learning
C) Social learning
D) Experiential learning
Answer: B
Q2) Alan Wilson, CEO of food spice company McCormick, Inc. stated that "when someone introduces you to their culture, one of the first things they do is to introduce you to their food" because the food allows you to learn about the culture. What type of learning does this illustrate?
A) Experiential learning
B) Social learning
C) Action learning
D) Interpersonal learning
Answer: A
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Chapter 4: Perception
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Sample Questions
Q1) Which of the following is not a stage in the critical reflection process?
A) Identifying the influence of values and beliefs
B) Aligning new behaviors with values
C) Determining different possibilities
D) Considering behaviors needed to achieve future goals
Q2) What are the dimensions of attribution?
A) Internal, external
B) Intrapersonal, interpersonal, intergroup, organizational
C) Individual, group, organizational
D) Credit, blame
Q3) You attribute a subordinate's chronic tardiness to internal factors. What category describes their behavior?
A) Consensus
B) Poor time management
C) Consistency
D) Distinctiveness
Q4) As a manager, could you use the self-fulfilling prophecy to improve your subordinate's performance? Why or why not?
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Chapter 5: Leadership
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Sample Questions
Q1) Which of the following is true of the research on trait theory?
A) If you are not born with leadership traits, you can develop them
B) No one is born with leadership traits but everyone can develop them
C) Traits consist of task behaviors and interpersonal behaviors but you can only develop interpersonal traits
D) Possessing certain traits does not translate into leadership effectiveness
Q2) In what way is charisma unique?
A) It is considered a trait and a behavior
B) It evokes strong social feelings in followers
C) It requires risk to achieve goals
D) It conveys their vision to their followers
Q3) Two leaders have the same leadership style on the leadership grid. How do they compare to each other in terms of effectiveness?
A) One is an effective leader while the other is a very ineffective leader
B) Both leaders demonstrate the same level of effectiveness
C) The leadership grid does not measure effectiveness so no conclusion can be drawn
D) All of the above are true
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Chapter 6: Motivation
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Sample Questions
Q1) Instead of motivating with monetary incentives, some organizations award points that employees can use to "buy" things they find desirable from numerous choices with various point values. The incentive an employee wants to earn will drive their efforts, resulting in higher performance. What theory of motivation best describes this method of motivation?
A) Choice theory
B) Expectancy theory
C) Equity theory
D) Cognitive evaluation theory
Q2) Which researcher's theory included the concept of concurrent motivational drivers?
A) Alderfer
B) McClelland
C) Maslow
D) All of these researchers included this component in their respective theories
Q3) While an organization expects performance to increase after a new rewards program begins, they may see performance decrements compared to pre-incentive levels. Why?
Q4) Can a manager increase an employee's intrinsic motivation? Why or why not? Explain.
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Chapter 7: Persuasion, Influence, and Impression Management
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Sample Questions
Q1) Which of the following would not be a good combination of a persuasion tactic and source of power?
A) Experience/Social proof
B) Attractiveness/Liking
C) Relevance/Autonomy
D) Formal authority/Authority
Q2) When an employee becomes empowered, what type of power have they gained?
A) Expertise
B) Experience
C) Personal
D) Autonomy
Q3) What is one of the main ways social proof persuades you to go with the group?
A) Feeling of security from being part of larger group
B) Provides evidence that the group's choice will be personally beneficial for you
C) Mimic behavior of others because the majority is always right
D) Prior behavior should be repeated in group settings
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Chapter 8: Decision Making
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Sample Questions
Q1) As HR manager, you have received e-mails from nearly every member of a team asking for transfers off the team or demanding one (or more)teammates be terminated. You weren't aware of any issue with this team before, and you don't have a clear idea of what's going on, but this is clearly an issue you have to address. What type of decision making should you use?
A) Behavioral economic-based decision making
B) Rational decision making
C) Naturalistic decision making
D) Organizational psychology-based decision making
Q2) Understanding that decisions don't always work is evidenced by the ________ failure rate of decisions.
A) 20%
B) 35%
C) 40%
D) 50%
Q3) Sensemaking differs from rational decision making because ________.
A) Sensemaking examines past experiences to make decisions
B) Sensemaking justifies your reason for action before you do it
C) Sensemaking provides meaning to your action after you have taken it
D) Sensemaking doesn't have identifiable steps
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Chapter 9: Groups and Teams
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Sample Questions
Q1) A group that embraces the individual diversity of its members and encourages each member to contribute their own ideas is least likely to experience which effect?
A) Peer pressure effect
B) Polarization effect
C) Common-knowledge effect
D) Groupthink effect
Q2) Which decision making process is structured to work best for employees working remotely?
A) Virtual decision making
B) Delphi technique
C) Brainstorming asynchronously
D) Nominal group technique
Q3) What are the three major types of coaching?
A) Initial, ongoing, turnover
B) Process, behavioral, developmental
C) Storming, norming, performing
D) Positive, neutral, negative
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Chapter 10: Conflict and Negotiation
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Sample Questions
Q1) Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.
A) Prepared negotiation strategy
B) Best alternative to a negotiated agreement
C) Strategic planning
D) Outcome identification
Q2) Organizations should actively manage conflict at which level(s)?
A) Individual
B) Group
C) Organizational
D) All of the above
Q3) Before you attempt to use any interpersonal influence technique at work or in your personal life, you should ________.
A) Take a conflict management course
B) Have training in counseling or related field
C) Always involve a neutral third party
D) None of the above
Q4) In the conflict process, does "Stage 2: Awareness" occur simultaneously for both involved parties? Explain and justify your answer.
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Chapter 11: Diversity and Communication
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Sample Questions
Q1) Differences in communication can be present in all of the following situations except ________.
A) Selection interview
B) Work within a cohesive group
C) Performance appraisal
D) All of the above
Q2) Which of the following is not a model of communication one can use in organizations?
A) Co-orienting
B) Sender-receiver
C) Conversational learning
D) Parochialism
Q3) Which generation prefers to receive ample praise and feedback, are good collaborators, and focus on achieving their individual goals?
A) Generation X
B) Millennials
C) Baby Boomers
D) Generation Z
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13
Chapter 12: Culture
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Sample Questions
Q1) Which of Hofstede's cultural dimensions has the biggest impact on values and beliefs?
A) Power distance
B) Individualism vs. collectivism
C) Uncertainty avoidance
D) None of the above
Q2) What are the three dimensions of culture?
A) National, organizational, social
B) Organizational, group, individual
C) Artifacts, espoused values, basic assumptions
D) Physical, behavioral, verbal
Q3) Which is true of an organization's culture?
A) It is explicitly stated in the organization's mission statement
B) It is more pronounced in publicly traded companies
C) New employees learn it during their orientation
D) It underlies the values, beliefs, and assumptions that are shared by individuals in an organization
Q4) Is it possible for two people working on the same team to have different perceptions of the organization's culture? Why or why not?
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Chapter 13: Change, Innovation, and Stress
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Sample Questions
Q1) Organizational change focuses change efforts on which of the following?
A) Planned or unplanned changes
B) Rapid or incremental changes
C) Structure, process, or outcome
D) Culture, hierarchical structure, or innovation
Q2) Which factors make up creativity?
A) Creativity and innovation
B) Trial and error
C) Innovation and diffusion of innovation
D) Individual and work related
Q3) What is the step that some observers add to Lewin's three-step model?
A) Diagnosing change barriers at the individual and organizational level
B) Evaluating how well the change worked
C) Ensuring that the change continues
D) Evaluate and go back to step 1 if the change didn't work the first time
Q4) What is disrupted in disruptive innovation?
A) The status quo
B) The innovative process
C) Consumer acceptance
D) Introduction to consumers
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Chapter 14: Corporate Social Responsibility, Ethics, and Sustainability
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Sample Questions
Q1) Why should an organization learn from the "tragedy of the commons?"
A) If your organization behaves responsibly, other organizations will take advantage of your absence in the competition. These actions of will negatively impact the sustainability of your organization because the price of goods and services will be undercut by your competition and deplete environmental resources
B) The costs of not managing, or even exploiting, resources that aren't controlled are not sustainable and can cause organizational crisis
C) To protect self-interest, an organization should back industry reforms whenever possible because the power of change is extra-organizational
D) Mismanagement of human resources creates a ripple effect that can product huge impacts
Q2) Which is not a category of ethical discussion?
A) Philosophical
B) Applied
C) General
D) Normative
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Page 16