Leadership and Organizational Behavior
Pre-Test Questions
Course Introduction
This course explores the principles and practices of effective leadership within organizational settings, examining how leaders influence individual and group behavior to achieve organizational goals. Students will study key theories of leadership, motivation, communication, decision-making, and conflict resolution. The course also addresses the impact of organizational culture, structure, and change on employee behavior and performance. Through case studies, interactive discussions, and practical exercises, participants will develop critical skills for leading diverse teams, fostering innovation, and driving positive organizational outcomes in complex and dynamic environments.
Recommended Textbook
Management A Focus on Leaders 2nd Edition by
Annie McKee
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16 Chapters
1455 Verified Questions
1455 Flashcards
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Page 2
Chapter 1: Managing and Leading Today: The New Rules
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78 Flashcards
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Sample Questions
Q1) Which of the following is NOT a factor in the exploding global population?
A) access to food
B) access to telecommunications
C) access to clean water
D) access to health care
Answer: B
Q2) The Great Recession of 2007 led to decreased trust in capitalism,impacting management practices.
A)True
B)False
Answer: True
Q3) Priya manages a location of a large home furnishings retail chain.What kind of attitude would you expect her to be most comfortable with?
A) uncertainty because she is primarily a manager
B) order because she is primarily a manager
C) uncertainty because she is primarily a leader
D) order because she is primarily a leader
Answer: B
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3
Chapter 2: The Leadership Imperative
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Sample Questions
Q1) Wei is an analyst for an insurance company.The firm uses her data to make all of its business predictions.What kind of power does she have?
A) connection power
B) reward power
C) coercive power
D) expert power
Answer: D
Q2) Which statement is TRUE about leaders and leading?
A) Leaders can only be born, not made.
B) You can learn how to be a great leader.
C) You cannot learn how to be a great leader.
D) Only managers can learn to lead.
Answer: B
Q3) Change within an organization is something that is ubiquitous and should never come as a surprise.
A)True
B)False
Answer: True
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Chapter 3: Motivation and Meaning
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Sample Questions
Q1) Hector paired Robert,a new technician at his garage,with a long-time employee for the first two weeks.Is this an effective strategy?
A) No, because the pairing will distract Robert from mastering the work.
B) Yes, because the long-time employee will focus Robert on his goals.
C) No, because modeling one's behavior on a successful employee rarely improves performance.
D) Yes, because modeling one's behavior on a successful employee often improves performance.
Answer: D
Q2) The coach of a football team is typically high in personalized power because he derives satisfaction from the team winning.
A)True
B)False
Answer: False
Q3) In Maslow's hierarchy of needs,the need for personal safety comes before satisfying physical needs such as hunger.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Communication: The Key to Resonant
Relationships
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Sample Questions
Q1) A venture capital firm has heard good things about a small social media startup.One of the partners sets up a meeting with the company's founders to learn more about their strategic plan.What kind of communication is the partner engaging in?
A) internal communication
B) upward communication
C) downward communication
D) external communication
Q2) Body language includes which of the following?
A) body movements only
B) body movements, facial expressions, and eye contact
C) body movements, facial expressions, proximity to others, and eye contact
D) body movements, facial expressions, proximity to others, eye contact, and tone of voice
Q3) Some experts believe that heavy use of social media leads to a(n)________.
A) decline in access to real-time information
B) increase in upward communication
C) decline in empathy
D) stronger sense of personal connection
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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Sample Questions
Q1) The NBA All-Star Game is held in a different city each year.Which kind of plan does each host city need for this event?
A) single-use plan
B) short-term plan
C) contingency plan
D) strategic plan
Q2) Action-oriented planning avoids ________ and focuses on ________.
A) the task at hand; goals
B) goal-setting; the path or direction
C) the path or direction; goals
D) goal-setting; the task at hand
Q3) How often do most managers plan?
A) quarterly
B) monthly
C) annually
D) continuously
Q4) A mission statement and a vision statement are essentially the same thing.
A)True
B)False
Q5) What are the major drawbacks of SWOT analysis? How would you correct them?
Page 7
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Chapter 6: The Human Side of Planning: Decision Making and Critical Thinking
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Sample Questions
Q1) Most people end up "satisficing" when they make an important decision.Which of the following is NOT a good explanation for this situation?
A) People are lazy and don't want to analyze their choices in a systematic way.
B) People are emotional, which frequently causes them to choose a less-than-optimal solution to a problem.
C) For most problems, people lack complete information and enough time to properly analyze the situation.
D) People are often too analytical in their approach to decision making.
Q2) Nonprogrammed decisions are typically ________.
A) straightforward
B) uncomplicated
C) unexciting
D) unique
Q3) A good example of the 80/20 rule is that 80 percent of sales come from 20 percent of clients.
A)True
B)False
Q4) What is the difference between accommodation and assimilation?
Q5) Why is assimilation considered harmful in some situations?
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Chapter 7: Change: a Focus on Adaptability and Resiliency
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Sample Questions
Q1) Emotions play a significant role in how people respond to change.Which of the following is NOT primarily driven by emotion?
A) attention
B) decisions
C) behavior
D) focus
Q2) Patagonia is seen as special because it is a company that can make a good profit and ________.
A) dominate its market
B) appeal to people of all age groups
C) promote sustainable business practices
D) be doubtful about climate change
Q3) Which metaphor for change do you see as more useful: Lewin's force field analysis model or Vaill's permanent white water model? Explain.
Q4) When a worker does only what the manager orders,he is engaging in active resistance.
A)True
B)False
Q5) Explain how emotions can hijack our brain during times of change.
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Chapter 8: Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship
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Sample Questions
Q1) In most organizations,________ can be creative.
A) only managers
B) only nonmanagerial employees
C) almost all employees
D) only top managers
Q2) An intrapreneur should do all of the following to advance ideas within an organization EXCEPT ________.
A) create an action plan
B) scan the organizational environment
C) keep it personal and private
D) demonstrate implementation strategies
Q3) Which statement is NOT true?
A) Some people are naturally more creative than other people.
B) Most people are at least somewhat creative.
C) People can learn to be more creative.
D) It is impossible for people to learn to be creative.
Q4) A state agency is considering putting the "real cost" of items on products such as diapers and laundry soap by using the approach of Seventh Generation products.Explain how this might be implemented.
Q5) Explain the importance of a break-even point for a small business.
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Chapter 9: Organizing for a Complex World: Structure and Design
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Sample Questions
Q1) Explain the paradox in human workplace dynamics that often results in the formation of hybrid structures.
Q2) Organizational structure refers to the way labor,communication,authority,and resources are coordinated to accomplish goals.
A)True
B)False
Q3) A company that is owned by a larger company,but operates independently,is called a ________.
A) wholly owned affiliate
B) holding company
C) sub-company
D) company property
Q4) Luke owns a business,but his employees must wear the uniform of a nationally recognized company that dictates the marketing plan and operations procedures.What kind of a business does Luke own?
A) product distribution franchise
B) business format franchise
C) licensed IP
D) cross-equity alliance
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Chapter 10: Teams and Teambuilding
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Sample Questions
Q1) Mandy is conducting a workshop on communication in teams.She points out that listening and hearing are not the same thing.What does Mandy mean?
A) Listening is passive reception of input. Hearing is active reception of input.
B) Hearing is passive reception of input. Listening is active reception of input and full engagement with the speaker.
C) Hearing is passive reception of input. Listening is a conversation with the speaker in which each person takes turns speaking.
D) Listening is passive reception of input. Hearing is a conversation with the speaker in which each person takes turns speaking.
Q2) Which of the following is a tip for active listening?
A) Focus on the words of the speaker only. Block out all forms of nonverbal communication.
B) Avoid distracting the speaker. Withhold all forms of feedback until the person is finished speaking.
C) Pay attention mindfully.
D) Don't try to imagine what the speaker is feeling.
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Chapter 11: Working in a Virtual World: Technology As a Way of Life
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Sample Questions
Q1) An example of cloud computing is Google Docs.
A)True
B)False
Q2) What marked a profound change in communication in the Second Industrial Revolution?
A) Web 2.0
B) telephones
C) ARPANET
D) the printing press
Q3) Who is responsible for managing virtual work in organizations today?
A) the HR department
B) all employees
C) the technical support group
D) middle management
Q4) A key advantage that virtual education systems have is the ability to serve niche markets with specialized classes.
A)True
B)False
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Q5) A coworker complains that she is plagued by information overload.What do you suggest that she do?
Chapter 12: Organizational Controls: People, processes, quality, and Results
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Sample Questions
Q1) Controls are used to monitor and regulate how well an organization meets its goals.
A)True
B)False
Q2) The kaizen principle of Total Quality Management focuses on ________.
A) customer relationships
B) cultural norms
C) continuous process improvement
D) financial accountability
Q3) Which of the following encourages employees to set their own performance goals?
A) MBO
B) TQM
C) CRM
D) lean management
Q4) The major goal of ISO 9000 is to improve environmental responsibility in an organization.
A)True
B)False
Q5) What type of control serves as the foundation for Threadless,the successful t-shirt company? Why do you think this approach is successful?
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Chapter 13: Culture: Its Powerful
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Sample Questions
Q1) In an organizational culture that stresses ethics,the application of ethical values should be ________.
A) both explicit and implicit
B) the responsibility of HR
C) implicit yet verifiable
D) practiced by managers only
Q2) Why is understanding culture increasingly important in today's business world?
A) Organizations need to avoid splitting into subcultures.
B) Organizations employ a multicultural workforce.
C) U.S. labor laws require cultural training.
D) Global cultures will eventually merge.
Q3) What does Hofstede mean by the statement that culture is the "collective programming of the mind"?
Q4) Yasmin is designing a survey of employee attitudes for the HR department.Which common flaw of organizational surveys does Yasmin need to avoid in implementing this project?
A) finding what you look for
B) focusing on qualitative data over quantitative data
C) asking too many questions
D) not collecting enough data to make meaningful predictions
Page 15
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Chapter 14: Globalization: Managing Effectively in a Global Economic Environment
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Sample Questions
Q1) Which EU member does not use the euro as its currency?
A) Great Britain
B) Greece
C) Germany
D) Spain
Q2) Which country experienced a serious depression in the 1990s?
A) China
B) Russia
C) Brazil
D) India
Q3) The World Trade Organization's two main functions are to oversee international trade and to provide a more objective forum to settle trade disputes.
A)True
B)False
Q4) Getting a job in today's world is still a local process in which you are competing with local applicants.
A)True
B)False
Page 16
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Chapter 15: Sustainability and Corporate Social
Responsibility: Ensuring the Future
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Sample Questions
Q1) Few people today dispute that ________.
A) Earth's temperature is rising
B) Earth's ecosystems are disappearing
C) Earth's temperature is stable
D) human activity is causing global warming
Q2) Which of the following is NOT under the jurisdiction of the U.S.EPA?
A) Superfund
B) Safe Drinking Water Act
C) Kyoto Treaty
D) Atomic Energy Act
Q3) Which of the following is most vulnerable to negative impacts of climate change?
A) coastal industries
B) ranchers
C) ski resorts
D) insurance companies
Q4) We are truly interconnected,and the actions of individuals,institutions,and businesses in any one part of the world can affect all of us.
A)True
B)False
Q5) Explain how the cap-and-trade system works to control carbon emissions.
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) The authors of the "Moonshots for Management" report urge leaders to fight change whenever they can.
A)True
B)False
Q2) The third stage of Boyatzis's intentional change model focuses on the identification of ________.
A) your skills and abilities
B) a learning plan based on the gaps between your real and ideal self
C) the similarities between your real and your ideal self
D) the gaps between your ideas and your actions
Q3) According to the "Moon Shots for Management" report,a top priority for managers should be to pursue goals that are socially valuable.
A)True
B)False
Q4) Most people find it harder to focus on a negative goal than a positive goal.
A)True
B)False
Q5) Rank your top five values that you listed in the "My Values" exercise on page 620.Explain each choice.
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