Leadership and Organizational Behavior
Pre-Test Questions
Course Introduction
This course explores the foundational theories and practical applications of leadership and organizational behavior within contemporary organizations. Students will examine the dynamics of individual and group behavior, motivation, communication, decision-making, and power structures, while also considering the impact of organizational culture and change. Through case studies, interactive activities, and real-world examples, the course aims to develop students' leadership skills, enhance their ability to manage diverse teams, and foster effective organizational strategies that promote productivity and positive workplace environments.
Recommended Textbook
The Leadership Experience 5th Edition by Richard L. Daft
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15 Chapters
947 Verified Questions
947 Flashcards
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Page 2
Chapter 1: What Does It Mean to Be a Leader
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63 Verified Questions
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Sample Questions
Q1) Leadership is an art because of all EXCEPT:
A) Leadership is a growing body of objective facts and knowledge.
B) Leadership has skills that cannot be learned from a textbook.
C) Leadership takes practice.
D) Leadership takes hands-on experience.
Answer: A
Q2) ____________________ is an influence relationship among leaders and followers who intend real changes and outcomes than reflect their shared purpose.
Answer: Leadership
Q3) Why do some managers reach a plateau, get fired, or become forced to take early retirement?
Answer: Attempts to achieve teamwork,empowerment,and diversity may fail because leaders' and workers' beliefs are stuck in the old paradigm that values control,stability and homogeneity.A study at the Center for Creative Leadership in Greensboro,NC showed that 75% of the managers who arrived at the top had people skills.As Exhibit 1.5 shows,unsuccessful managers were insensitive to others,abrasive,cold,arrogant,untrustworthy,overly ambitious and selfish,unable to delegate or build teams,and unable to acquire appropriate staff to work for them.
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3
Chapter 2: Traits, Behaviors, and Relationships
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Sample Questions
Q1) A democratic leader is one who tries to centralize authority and derive power from position.
A)True
B)False
Answer: False
Q2) The Leadership Grid shows that team management is the least effective style.
A)True
B)False
Answer: False
Q3) Possessing the traits of honesty and integrity are essential for leaders in order to:
A) build productive relationships.
B) build trust.
C) both build productive relationships and build trust.
D) seek achievement.
Answer: C
Q4) ____________________ is a theory based on the notion that a leader develops a unique relationship with each subordinate which determines how the leader behaves toward the member.
Answer: Individualized leadership
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Chapter 3: contingency Approaches to Leadership
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Sample Questions
Q1) In Fiedler's theory, a(n) ____________________ is concerned with people.
Answer: relationship-oriented leader
Q2) ____________________ is a theory meaning one thing depends on another.
Answer: Contingency
Q3) ____________________ is a contingency approach to leadership in which the leader's responsibility is to increase subordinates' motivation by clarifying the behaviors necessary for task accomplishment and rewards.
Answer: Path-goal theory
Q4) Path clarification means that the leader works with subordinates to identify the behaviors needed to accomplish tasks.
A)True
B)False
Answer: True
Q5) Recent studies have examined how substitutes (the situation) can be designed: A) to have less impact than leader behaviors on outcomes. B) to have the same impact as leader behaviors on outcomes. C) to have more impact than leader behaviors on outcomes. D) to have no impact on outcomes.
Answer: C
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Chapter 4: the Leader as an Individual
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Sample Questions
Q1) ____________________ is the set of unseen characteristics and processes that underlie a relatively stable pattern of behavior in response to ideas, objects, and people in the environment.
Q2) This personality test measures how individuals differ in gathering and evaluating information for solving problems and making decisions. ____________________
Q3) Values cannot change throughout life because they are not learned.
A)True
B)False
Q4) Cognitive style refers to all EXCEPT:
A) how a person perceives information.
B) how a person uses information.
C) how a person interprets information.
D) how a person creates a vision.
Q5) A trait that is closely related to authoritarianism is:
A) theory y.
B) agreeableness.
C) charisma.
D) dogmatism.
Q6) What is the importance of the "whole brain" concept?
Page 6
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Chapter 5: Leadership Mind and Heart
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Sample Questions
Q1) Fear-driven indicators do NOT include:
A) caution and secrecy.
B) aloofness and distance.
C) resistance out in open, explored.
D) separate and competing interests.
Q2) Simple steps to enhance emotional intelligence include all EXCEPT:
A) Take a course in public speaking.
B) Take a course in business.
C) Take responsibility for your life.
D) Practice meditation or yoga.
Q3) ____________________ is the ability to see the synergy of the whole rather than separate elements of a system and to learn to reinforce whole system patterns.
Q4) Leaders have to put aside preconceptions, suspend beliefs; this can be referred to as beginner's mind.
A)True
B)False
Q5) What are the implications of emotional intelligence for leaders?
Q6) ____________________ is motivation based on feeling valued in the job.
Q7) How can love be used positively in the workplace?
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Chapter 6: Courage and Moral Leadership
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Sample Questions
Q1) ServiceMaster sets high ethical standards because:
A) leaders encourage others in their personal development.
B) leaders helping employees understand the larger purpose in their work.
C) leaders feel that the organization is only responsible to its shareholders.
D) both leaders encourage others in their personal development and leaders helping employees understand the larger purpose in their work.
Q2) Courage is another word for fearlessness.
A)True
B)False
Q3) The ethical pressures that challenge leaders include:
A) doing the right thing despite pressure to increase profits.
B) finding new products and services to remain competitive.
C) carrying out the leadership vision.
D) selecting employees with the right technical skills.
Q4) How can anger and frustration turn into courage?
Q5) At the preconventional level, people learn to conform to the expectations of others.
A)True
B)False
Q6) What is courage?
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Chapter 7: followership
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Sample Questions
Q1) The alienated follower is both a critical, independent thinker who is active in the organization.
A)True
B)False
Q2) In the four followership styles, the ____________________ is a person in the organization who is passive, yet independent, critical thinker.
Q3) A follower can be a resource for the leader by:
A) informing the leader about their own ideas, beliefs, needs, and constraints.
B) giving up idealized leader images.
C) thanking the leader.
D) building a relationship.
Q4) No matter what position you hold in the organization, when you move to Interdependence, you step into a leadership role.
A)True
B)False
Q5) ______________helps a follower develop by showing or telling the follower what needs to be done and how to do it.
Q6) How does coaching develop a follower's potential?
Q7) Discuss the demands on effective followers.
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Chapter 8: motivation and Empowerment
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Sample Questions
Q1) Motivation refers to the forces that arouse enthusiasm and persistence to pursue a certain course of action.
A)True
B)False
Q2) According to Hertzberg's two-factor theory, the leader's role is to:
A) use motivators to meet higher level needs of employees.
B) provide only hygiene factors to employees.
C) remove dissatisfiers.
D) use system-wide rewards.
Q3) Organizations can give meaning to work through all EXCEPT:
A) employee engagement.
B) making employees satisfied with work conditions.
C) creating a horizontal structure.
D) making employees feel valued.
Q4) Hygiene factors include all EXCEPT:
A) the working conditions.
B) interpersonal relationships.
C) the work itself.
D) supervisors.
Q5) How can leaders address the carrot and stick controversy?
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Chapter 9: Leadership Communication
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Sample Questions
Q1) Describe channel richness.
Q2) Written communication has high channel richness because it permits feed-back.
A)True
B)False
Q3) ____________________ is a process by which information and understanding are transferred between a sender and a receiver.
Q4) The key elements of the communication process include encoding, transmitting the message through a channel, and decoding.
A)True
B)False
Q5) When using email, it is best to consider the circumstances, know what's off-limits, and read the email twice before sending it.
A)True
B)False
Q6) ____________________ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and values that can help achieve desired outcomes.
Q7) Describe the leader as a communication champion.
Page 11
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Chapter 10: Leading Teams
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Sample Questions
Q1) Effective leaders should use the same conflict resolution style in every situation.
A)True
B)False
Q2) The role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs, and reminding others of standards is the:
A) managerial role.
B) authoritarian leadership role.
C) task-specialist role.
D) socio-emotional role.
Q3) Organizations using global teams can't skimp on training because:
A) training can change cultures.
B) countries are located in different time zones.
C) language and cross-cultural education can help overcome cultural hurdles. D) team members have the same understanding of English.
Q4) What challenges face leaders of global teams?
Q5) ____________________ is the extent to which team members depend on each other for information, resources, or ideas to accomplish their ideas.
Q6) Why are small teams more effective than large teams?
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Chapter 11: Developing Leadership Diversity
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Sample Questions
Q1) The invisible bar that separates women and minorities from top leadership jobs is called:
A) ethnocentrism.
B) power distance.
C) the glass ceiling.
D) uncertainty avoidance.
Q2) Paying a woman less than a man for the same work is:
A) gender discrimination.
B) stereotyping.
C) inclusion.
D) ethical.
Q3) What are the stages of personal diversity awareness?
Q4) Diversity refers to differences among people in terms of all EXCEPT: A) age.
B) technological skills.
C) ethnicity.
D) physical ability.
Q5) ____________________ is a preference for a tightly knit social framework in which people look out for one another and organizations protect their members' interests.
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Chapter 12: Leadership Power and Influence
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Sample Questions
Q1) What are the ethical considerations in using power and politics ?
Q2) Responses to the use of power include compliance, ____________________, and commitment.
Q3) Personalized leaders exercise power in the service of higher goals that will benefit others and the organization as a whole.
A)True
B)False
Q4) Describe coalitional leadership.
Q5) ____________________ is authority granted from a formal position.
Q6) People who use a wider variety of tactics are typically perceived as:
A) having greater influence.
B) having greater power.
C) having control over information.
D) both having greater influence and having greater power.
Q7) The effect that a person's actions have on the attitudes, values, beliefs, or actions of others is ____________________.
Q8) How can a leader increase power through political activity?
Q9) Discuss transformational leadership.
Page 14
Q10) Discuss the tactics for asserting leader influence.
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Chapter 13: Creating Vision and Strategic Direction
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Sample Questions
Q1) Strategy execution is the most important part of strategic management.
A)True
B)False
Q2) How does vision energize people and create commitment?
Q3) ____________________ is the combination of benefits received and costs paid by the customer.
Q4) Salespeople at Nordstrom have a clear picture of superior customer service so they can serve customers better. This example best shows that:
A) vision establishes a standard of excellence.
B) Nordstrom has a good human resources department.
C) the company is mainly focused on internal organizational issues.
D) Nordstrom concentrates on short-term results rather than taking the long-view.
Q5) How do leaders decide?
Q6) To improve the chances for success, leaders develop strategies that focus on:
A) core competencies.
B) developing synergy.
C) creating value.
D) all of these choices
Q7) One element of a framework for a noble purpose is heroism. Discuss.
Page 15
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Chapter 14: Shaping Culture and Values
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Sample Questions
Q1) Eaton Corporation's philosophical statement called, "Excellence Through People" is an example of a symbol.
A)True
B)False
Q2) A _______________ actively uses signals and symbols to influence corporate culture.
Q3) According to the Model of Spiritual Leadership, spiritual leaders start by:
A) creating a vision.
B) establishing a corporate culture based on altruistic love.
C) engaging hope/faith to achieve desired outcomes.
D) improving commitment and productivity.
Q4) Although current laws often reflect minimum ethical standards:
A) all ethical standards are codified into law.
B) not all ethical standards are codified into law.
C) not all spiritual standards are codified into law.
D) culture is codified into law.
Q5) ____________________ are the enduring beliefs that have worth, merit, and importance for the organization.
Q6) Describe values-based leadership.
Q7) Describe the three levels of corporate culture.
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Chapter 15: Leading Change
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Sample Questions
Q1) Some of the most difficult changes are related to:
A) work sharing.
B) cutting pay and benefits.
C) downsizing.
D) all of these choices
Q2) Organizations that want to encourage innovation:
A) communicate a sense of urgency.
B) avoid the use of lateral thinging.
C) provide assistance to workers who lose their jobs.
D) hire people who display the characteristics of creative individuals.
Q3) For leaders, the less said about a pending layoff, the better.
A)True
B)False
Q4) The keys to effective brainstorming include all EXCEPT:
A) freewheeling.
B) no criticizing.
C) generating a set number of ideas.
D) combining ideas.
Q5) Today's organizations must change or perish. Explain.
Q6) Why would coercion be used to overcome resistance to change?
Page 17
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