Leadership and Management
Textbook Exam Questions
Course Introduction
This course explores the foundational principles and practical applications of leadership and management within organizational settings. Students will examine various leadership styles, theories, and models, comparing their effectiveness in diverse workplace environments. Emphasis is placed on decision-making, team building, motivation, communication, and ethical considerations. Through case studies, group discussions, and real-world scenarios, participants will develop critical skills necessary for leading teams, managing resources, and implementing organizational change successfully. By the end of the course, students will be equipped to critically assess leadership challenges and apply effective management strategies to achieve organizational goals.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 6th Edition by Robert
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Page 2
Chapter 1: Management and Its History
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Sample Questions
Q1) The focus on the job and management functions in order to determine the best way to manage in all organizations is _______________.
A)behavioral theory
B)classical theory
C)efficiency theory
D)contingency theory
Answer: B
Q2) The three traditional levels of management are top,middle,and first-line.
A)True
B)False
Answer: False
Q3) Classical management theory includes both scientific management and __________ theories.
A)behavioral
B)administrative
C)integrative
D)contingency
Answer: B
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Chapter 2: The Environment: Culture,Ethics,and Social Responsibility
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Sample Questions
Q1) Charlie is a Human Resource Manager for a midsize corporate firm.He recently had improvements done to his offices that has saved the company more than 25% of operating costs due to the energy saving upgrades.Charlie is now trying to convince the rest of the department managers to commit to similar improvements.Charlie is advocating for company _______________.
A)Transformation
B)Sustainability
C)LEED
D)Customer value
Answer: B
Q2) Symbolic leaders do all of the following except _____________.
A)Manage,change and merge cultures
B)Articulate a vision for an organization
C)Reinforce the culture through slogans
D)Impose cultural values
Answer: D
Q3) Ethics are the standards of right and wrong that influence behavior.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing Diversity in a Global Environment
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Sample Questions
Q1) In a direct investment,all of the profit comes from the ______.
A)Parent company
B)Foreign subsidiary
C)Domestic business
D)Multinational corporation
Answer: B
Q2) _____________ set a limit on the number or volume of a product that can be imported or exported during a set period.
A)Subsidies
B)Tariffs
C)Quotas
D)Embargos
Answer: C
Q3) Identify and discuss two problems that can arise from global franchising.
Answer: Two of the potential issues include that the product can be difficult to oversee and manage in another national market,not only due to oversight issues but also issues with local manufacturing.Also the licensee might alter the quality of the produce thus harming the reputation of the franchisor.
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Chapter 4: Creative Problem Solving and Decision Making
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Sample Questions
Q1) Setting objectives in the decision making model helps because it
A)Increases commitment to solving the problem
B)Keeps the group on task
C)Sets a standard for the solution
D)Automatically generates alternatives
Q2) Carter is the store manager at Barget.It is just after the holidays and the foot traffic in the store has decreased drastically.He now realizes that he is losing money by paying all of his employees because the store does not have the same flow of revenue as it did in the preceding months and because of this,many employees are just standing around and not assisting customers during their shifts.He decides to terminate employment for 30 employees.Which method of analyzing alternatives did he use?
A)Break-even analysis
B)Queuing theory
C)Probability theory
D)Linear programming
Q3) Explain the relationship among objectives,problem solving,and decision-making.
Q4) List and describe the six steps in the decision-making model.
Q5) Explain the relationship among the management functions,decision making,and problem solving.
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Chapter 5: Strategic and Operational Planning
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Sample Questions
Q1) ______________strategy is when a company decides to venture into selling products that are unrelated to their organization.
A)Grand
B)Diversification
C)Growth
D)Acquisition
Q2) List and describe the four grand strategies.
Q3) Which of the following three are parts of a plan most used by manufacturing operations?
A)Programs,Rules,Budgets
B)Policies,Procedures,Rules
C)Procedures,Programs,Policies
D)Budgets,Procedures,Programs
Q4) Bennett has been so successful at his Fortune 500 company that he decides to start his own business.What does Bennett need to do first for his strategic planning process?
A)Developing the mission
B)Analyzing the environment
C)Setting objectives
D)Developing strategies
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Chapter 6: Managing Change, innovation, and Entrepreneurship
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Sample Questions
Q1) What is the first step to take after selecting a new business venture?
A)Purchase 1,000 units of the new product.
B)Look at real estate properties to locate the office.
C)Hire employees to divide the workload.
D)Write a business plan.
Q2) Mitchel has worked for Smith's Construction Company for eight years and loves his job.Recently,a new manager was hired for his region and rumor has it that the new manager wants to bring in all his own staff and plans on laying off most of the existing workers.Many of Mitchel's friends have begun looking for new jobs,but Mitchel believes that there is no way he will be one of the ones to be let go.He is currently experiencing which stage of the change process?
A)Resistance
B)Denial
C)Commitment
D)Fighting
Q3) List the stages in Lewin's change model and briefly summarize what each stage entails.
Q4) List and describe the differences in risks entrepreneurs and intrapreneurs have.
Q5) List and describe the five reasons employees resist change.
Q6) List and describe four ways to overcome resistance to change. Page 8
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Page 9
Chapter 7: Organizing and Delegating Work
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Sample Questions
Q1) Selena's company has recently changed organizational structure.She finds herself in groups of employees that are often working to develop innovative routines that benefit other groups.Selena has also noticed that this new structure has increased speed of response,knowledge sharing,and coordination.Selena's company most likely changed to a __________.
A)Horizontal Team Organization
B)Learning Organization
C)Modular Organization
D)Matrix Organization
Q2) Zach is part of a team that does not have a designated manager;the team plans,organizes,leads,and controls.Zach's team members commonly elect their own members and evaluate each other.On what type of team is Zach most likely working?
A)Self-Managed Work Team
B)Independent Work Team
C)Integrated Work Team
D)Rotating Work Team
Q3) What are the three Priority-Determination Questions?
Q4) Explain the difference between flat and tall organizations.
Q5) Explain the difference between job simplification and job expansion.
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Chapter 8: Managing Team Work
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Sample Questions
Q1) The five stages of group development include all of the following except ________.
A)storming
B)cohesiveness
C)performing
D)norming
Q2) ___________ is/are the perceived ranking of one member relative to other members in the group.
A)Titles
B)Status
C)Position
D)Roles
Q3) The _____ takes responsibility for performing the four functions of management.
A)CEO
B)Team leader
C)Entry level employee
D)Group manager
Q4) Command groups tend to be from the same functional area.
A)True
B)False
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Chapter 9: Human Resources Management
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Sample Questions
Q1) Performance appraisal is the off-and-on process of evaluating employee performance.
A)True
B)False
Q2) Elphaba is a recruiter for Brady Manufacturing and has been asked to hire a new accountant for the company.Elphaba has been asked to look internally for a candidate.Please develop a recruiting plan for Elphaba using one of the internal recruiting options.
Q3) After a lengthy interview process,you have selected Marcia as your new receptionist.One of the other candidates,Martin,has called and asked why he was not selected for the position.What should you tell him?
A)"We thought you were a terrific candidate,but we really wanted a woman in the position."
B)"You were just not as good a candidate as Marcia."
C)"We thought you were a strong candidate but our top candidate was a better match with our company."
D)"Though I wanted to hire you,the majority of the committee voted on another candidate."
Q4) Explain 360-degree feedback and whom it involves.
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Chapter 10: Organizational Behavior: Power, politics, conflict, and Stress
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Sample Questions
Q1) The type of power that usually stems from the ability to hire,discipline,and fire employees is ______.
A)Connection
B)Reward
C)Referent
D)Coercive
Q2) Sometimes employees view management decisions differently than managers do.This is called ______.
A)employees' assumptions
B)stereotyping
C)frame of reference
D)local of control
Q3) Networking increases which type of power?
A)Coercive
B)Legitimate
C)Connection
D)Referent
Q4) Discuss how power and politics are related.
Q5) What is the stress tug-of-war?
Q6) Define power and explain the difference between position and personal power. Page 13
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Page 14
Chapter 11: Motivating for High Performance
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Sample Questions
Q1) Due to increased competition,Caramel Industries where Yvone works has announced that they will be making a workforce reduction.Yvone recently bought a house and is worried that she will be part of the reduction.For Yvone,which element of the Hierarchy of Needs is not being met?
A)esteem
B)social
C)self-actualization
D)safety
Q2) Avoidance reinforcement can also be called?
A)Non repetitive reinforcement
B)Consequential reinforcement
C)Negative reinforcement
D)Positive reinforcement
Q3) Reinforcement theory answers which question?
A)How do employees choose behavior to fulfill their needs?
B)What needs do employees have that should be met on the job?
C)What can managers do to get employees to behave in ways that meet the organizational objectives?
D)What can employees do to improve the company?
Q4) Explain the four types of reinforcement.
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Chapter 12: Leading With Influence
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Q1) Which of the following is not a substitute for leadership?
A)The task at hand
B)Subordinates
C)The organization
D)Delegation
Q2) Top level management is most appropriately associated with transformational and ________ styles of leadership.
A)Symbolic
B)Transactional
C)Charismatic
D)Authoritarian
Q3) You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you called for a meeting to see what was causing the problem.It is safe to say you are using ___________ leadership style.
A)directive
B)supportive
C)participative
D)achievement-oriented
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Page 16
Chapter 13: Communication and Information Technology
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Q1) When planning a message,one should not consider _________.
A)what the goal of the message is
B)who might see the message
C)when the message will be transmitted
D)where the message will be transmitted
Q2) ___________ will indicate if the receiver has been listening and whether or not he/she can give an appropriate reply.
A)Immediate actions
B)Answering direct questions
C)A written response
D)Body language
Q3) What is the third step of the message-sending process?
A)develop rapport
B)state your communication objective
C)transmit your message
D)check the receivers' understanding
Q4) Transactional processing systems are used to handle routine and nonroutine business matters.
A)True
B)False
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Chapter 14: Managing Control Systems, finances, and People
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Q1) The __________ is commonly referred to as one of the three primary financial statements.
A)statement of comprehensive income
B)statement of owners' equity
C)income statement
D)balance sheet
Q2) A capital expenditures budget is a forecast of total operating spending for the year.
A)True
B)False
Q3) A(n)__________ is a planned quantitative allocation of resources for specific activities.
A)expense report
B)capital expenditures budget
C)budget
D)production order
Q4) A manager's first obligation is to the organization's performance rather than to individual employees.
A)True
B)False
Page 18
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Chapter 15: Operations, Quality, and Productivity
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Q1) Speed,efficiency,and cost control are the least common goals of a successful company.
A)True
B)False
Q2) A facilities _____ refers to the spatial arrangement of physical resources relative to each other?
A)location
B)layout
C)capacity
D)design
Q3) ________ refers to the amount of variety in the products an operation produces,which determines whether the products are produced continuously,repetitively,in batches,or individually.
A)Customer Feedback
B)Product Variation
C)Operations Flexibility
D)Management Product Instruction
Q4) List and describe the three project scheduling tools.
Q5) What is a balanced scorecard and how can it be used to measure organizational performance?
19
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