Leadership and Management Test Questions
Course Introduction
This course explores the foundational theories and contemporary practices of leadership and management within organizational settings. Students will examine key leadership styles, decision-making processes, and effective management strategies critical to guiding teams and achieving organizational goals. Through case studies, discussions, and practical exercises, learners develop skills in communication, motivation, conflict resolution, and ethical leadership. The course prepares students to analyze complex business environments, adapt to change, and foster a culture of innovation and accountability in various professional contexts.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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18 Chapters
2478 Verified Questions
2478 Flashcards
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Technology has had only positive effects in the workplace, due to the tremendous opportunities it presents.
A)True
B)False
Answer: False
Q2) "My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned, and making adjustments where needed."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.
Answer: D
Q3) Developing countries are becoming hotbeds of innovation, delivering new goods and services more cheaply than Western counterparts.
A)True
B)False
Answer: True
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3
Chapter 2: The External and Internal Environments
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144 Flashcards
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Sample Questions
Q1) When microwave ovens were first introduced, they posed a potential threat to conventional oven producers. But the effect of microwaves on the sales of conventional ovens has been minimal; in fact, most homes today utilize both appliances. Oven technology has not advanced much lately and industry profits are flat. Based on this information,
A) The threat of new entrants for either type of oven is high.
B) The threat of competitive rivalry for either type of oven is high.
C) The threat of new entrants for either type of oven is low.
D) The threat of substitutes for either type of oven is high.
E) The regulatory influence on these ovens is high and changing.
Answer: C
Q2) Stories told by employees almost never have any connection to the true culture of the organization.
A)True
B)False
Answer: False
Q3) An organization's macroenvironment includes its customers and suppliers.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Each morning OfficeMax's CEO has a computer-based conference with all store managers. The previous day's challenges are discussed so that problems can be quickly and effectively resolved or even avoided. OfficeMax is utilizing __________ to retain a competitive edge.
A) social realities
B) real-time information
C) psychological biases
D) framing effects
E) quality initiatives
Answer: B
Q2) A condition that occurs when a decision-making group loses sight of its original goal and a new, less important goal emerges is called goal displacement.
A)True
B)False
Answer: True
Q3) Maximizing means that you achieve the best possible balance among several goals.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Contingency plans might be called "what if" plans.
A)True
B)False
Q2) Contingency plans are most commonly used in a stable external environment.
A)True
B)False
Q3) A ________________ statement clarifies the long-term direction of the company and its ___________________.
A) mission; strategic intent
B) vision; strategic intent
C) vision; operational goals
D) mission; tactical goals
E) vision; tactical goals
Q4) Implementation of selected goals and plans will be most successful when
A) Only managers participate in the planning and implementation processes.
B) Limited resources are provided for implementation.
C) The goals and plans are linked to other organizational systems.
D) The employees remain skeptical of the plan.
E) Employees are brought into the process just after the decision to implement is made.
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Honesty, caring, loyalty, fairness, and integrity are all examples of A) Ethics.
B) Citizenship.
C) Values.
D) Emotions.
E) Excellence.
Q2) Jamila is considering a layoff of several of employees in her division. She has realized that there are ramifications for her employees as well as the shareholders. This is known as
A) Moral certainty.
B) Moral actionability.
C) Moral awareness.
D) Moral judgment.
E) Moral character.
Q3) Explain the pyramid of global corporate social responsibility and performance, being sure to define each level of responsibility.
Q4) Ethics is the system of rules that governs the ordering of values.
A)True
B)False
Q5) Explain the process for ethical decision making.
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Chapter 6: International Management
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Sample Questions
Q1) Tim's company uses __________ to participate in the global marketplace.
A) licensing
B) franchising
C) exporting
D) joint ventures
E) wholly owned subsidiaries
Q2) Candace Apparel, a women's clothing manufacturer, assumes that people all over the world will view and use its products in the same way. Therefore it produces standardized versions of its apparel in several countries with attractive labor rates, and offers them to all of its international markets. Candace Apparel uses the __________ model of global strategy.
A) international
B) multinational
C) global
D) transnational
E) intranational model
Q3) The creation of a unified Europe has resulted in an economic superpower with a larger GDP than the United States.
A)True
B)False
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Chapter 7: Entrepreneurship
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123 Flashcards
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Sample Questions
Q1) Discuss at least three major management challenges associated with entrepreneurship. Include strategies to overcome the difficulties.
Q2) Identify some of the events and trends currently unfolding in which individuals can potentially spot opportunities. Provide examples.
Q3) Entrepreneurship occurs when an enterprising individual pursues a lucrative opportunity.
A)True
B)False
Q4) IPO is an acronym that stands for
A) Instant public obligation.
B) Initial public obligation.
C) Initial public stock offering.
D) Immediate principal obligation.
E) Intermediate public stock offering.
Q5) Organizations can never have too many small, entrepreneurial efforts under way. A)True
B)False
Q6) Discuss the key planning elements used in developing the best business plans, and the importance of each.
Page 9
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Chapter 8: Organization Structure
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Sample Questions
Q1) Alyssa turned her attention to managing the high information-processing demands that had been steadily increasing for the firm. Which of the following best reflects a technique that her boss could successfully use in this situation?
A) Creating slack resources.
B) Practicing continuous improvement.
C) Using ISO 9001.
D) Increasing his authority.
E) Becoming a learning organization.
Q2) The organization chart depicts the types of products the company sells and to which customers they are sold.
A)True
B)False
Q3) Coordination by plan affords managers more latitude in accomplishing their work than does coordination by standardization.
A)True
B)False
Q4) Line departments include research, accounting, and human resources departments.
A)True
B)False
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Today's environment requires mechanistic structures to ensure a firm's success.
A)True
B)False
Q2) The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called
A) Computer-integrated manufacturing (CIM).
B) Continuous process.
C) Just-in-time (JIT).
D) Flexible factories.
E) Flexible manufacturing.
Q3) The principal idea of reengineering is to
A) Fully utilize available technology.
B) Rethink strategy.
C) Revolutionize key organizational systems and processes.
D) Provide more customized products.
E) Emphasize the importance of satisfying customers.
Q4) Some customers demand ISO 9001 certification before they will do business with a company.
A)True
B)False
Page 11
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Chapter 10: Human Resources Management
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154 Flashcards
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Sample Questions
Q1) Teamwork and cooperation can be used to produce a people-based competitive advantage.
A)True
B)False
Q2) Describe the three phases of the training process. Be sure to include the types of training available to enhance individual performance and productivity.
Q3) Training should consist of four distinct stages or decisions, which are
A) Goal-setting, selection, performance measurement, training method.
B) Pretest, training, posttest, evaluating.
C) Needs assessment, designs, method determination, evaluation of results.
D) Method selection, evaluation of results, forecasting, training.
E) Goal setting, training method, performance measurement, training.
Q4) Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?
A) For legal reasons, avoid documenting the process.
B) Summarize the employee's performance with generalizations.
C) Describe specific expectations and standards.
D) Avoid getting into discussion of solutions to any problems.
E) Do not be concerned if employees react by being extremely upset or violent.
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Beth has hired a new young employee of Iranian descent. She assigned Bahman to the accounting department because it needs to improve efficiency, and Beth assumed that the new employee could provide the needed energy. Unfortunately, the workers seem to resent Bahman's presence and have excluded him from the work group. Bahman's work is more difficult since he is not given the inside information needed to do it expediently. Which challenge of a diversified workforce is occurring in this scenario?
A) Gender issues.
B) Language barrier.
C) Lower cohesiveness.
D) Communication overload.
E) All of these.
Q2) An organization that has very little cultural integration of diverse workers
A) Is a monolithic organization.
B) Is a multicultural organization.
C) Employs women, minorities, and other groups that differ from the majority population.
D) Is a pluralistic organization.
E) Is a monopolistic organization.
Q3) Give a brief history of diversity in the United States.
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Chapter 12: Leadership
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Sample Questions
Q1) Group maintenance behaviors
A) Are focused on a concern for the accomplishment of the work.
B) Help ensure the satisfaction of the work group.
C) Are related to the closeness of supervision.
D) Are generally resented by workers.
E) Often result in conflict between employees.
Q2) The situational approach to leadership suggests
A) That a combination of concern for people and concern for task will always succeed.
B) That, if in doubt, focus on a concern for production.
C) That a leader should analyze a situation before deciding what to do.
D) That there is a single best way to manage.
E) That most leaders cannot alter their style of leadership despite the demands of the situation.
Q3) Which of the following statements is true regarding decision styles?
A) Laissez-faire style results in positive attitudes.
B) Democratic style results in positive attitudes.
C) Autocratic style results in lower performance.
D) Laissez-faire results in higher performance.
E) Democratic style is the fastest.
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Page 14
Chapter 13: Motivating for Performance
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Sample Questions
Q1) Changing a task to make it inherently more rewarding, motivating, and satisfying is referred to as
A) Task significance.
B) Job enrichment.
C) Job rotation.
D) Task identity.
E) Job enlargement.
Q2) Particularly demanding goals that are designed to shift people away from mediocrity and toward major achievement are known as
A) Challenge goals.
B) Mountaintop goals.
C) Reach goals.
D) Summit goals.
E) Stretch goals.
Q3) Distinguish between negative reinforcement, punishment, and extinction. Provide examples of each.
Q4) A satisfied worker is always more productive than a dissatisfied one.
A)True
B)False
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Chapter 14: Teamwork
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Sample Questions
Q1) Group cohesiveness refers in part to
A) How attractive the group is to management.
B) How motivated members are to remain in the group.
C) The degree to which management influences the group.
D) The quality of the group's performance.
E) How homogeneous group members are.
Q2) Which of the following describes a project and development team?
A) The team is responsible for making goods or doing services.
B) They work to solve a particular problem.
C) They operate as an essential component of the main work structure of the organization.
D) They work on long-term projects.
E) They are relieved of their usual duties while on the team.
Q3) Teams can satisfy important personal needs for their members, such as affiliation and esteem.
A)True
B)False
Q4) Failure to properly define team membership is a barrier to team effectiveness. A)True B)False
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Chapter 15: Communicating
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Sample Questions
Q1) Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.
A)True
B)False
Q2) Employees in top-performing companies spend more time in communicating with their peers, including socializing, than employees of average companies.
A)True
B)False
Q3) According to research, workers receive only about 65 percent of the information that is provided from the top of the communication chain.
A)True
B)False
Q4) According to your text, what are some suggestions on how to send positive nonverbal signals? Describe the importance of nonverbal communication in different countries.
Q5) Errors can occur in all stages of the communication process.
A)True B)False
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Chapter 16: Managerial Control
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Sample Questions
Q1) Profitability ratios
A) Show the relative amount of funds in the business supplied by creditors and shareholders.
B) Indicate a company's ability to pay short-term debts.
C) Indicate management's ability to generate a financial return on sales or investment.
D) Show the profit margins for the last six months.
E) Indicate the future profits from the current customer base.
Q2) List and give an example of each of the four types of performance standards.
Q3) Using budgeting, statistical reports, and performance appraisals to regulate behavior and results is considered a component of
A) Clan control.
B) Market control.
C) Bureaucratic control.
D) Financial audits.
E) Management audits.
Q4) Concurrent control takes place while plans are being carried out.
A)True
B)False
Q5) Describe feedforward, feedback, and concurrent control. Give an example of each.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Which of the following is a primary factor in management's decisions on when to adopt a new technology?
A) Stock price.
B) Replacement innovations.
C) Turnover among the board of directors.
D) Appointment of a CIO.
E) The organization's technology skills.
Q2) Most development projects benefit from having lengthy time horizons and high levels of resources devoted to them.
A)True
B)False
Q3) ______ suggests whether there is a good financial incentive for attempting a technological innovation.
A) Technological feasibility
B) Market receptiveness
C) Economic viability
D) Organizational suitability
E) Competence development
Q4) Describe several advantages and disadvantages of technology leadership.
Q5) Explain the two types of innovation and give examples of each.
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) Being a leader and creating the future you want depend on
A) Significant investment.
B) Reactive change.
C) Serving articulated needs.
D) Intense attention to control.
E) Proactive change.
Q2) Adapters try to change the structure of their industries, creating a future competitive landscape of their own design.
A)True
B)False
Q3) Too many visible resources can lead to complacency.
A)True
B)False
Q4) Creating the future you want for yourself requires
A) Taking an inventory of your skills every five years.
B) Sharing ideas and advice with those who seek you out.
C) Discovering new ways to make a connection.
D) Using tried and true ways of thinking.
E) Setting high personal standards.
Q5) Explain the sources of complacency in an organization setting.
Page 20
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