Leadership and Management Test Preparation
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational settings. Students will examine key leadership theories, management strategies, and decision-making processes, while developing essential skills such as communication, motivation, team building, and conflict resolution. Through case studies, group projects, and interactive discussions, participants will learn how effective leadership and management drive organizational success, influence organizational culture, and adapt to changing environments. The course prepares students to assume leadership roles and manage teams effectively in diverse work environments.
Recommended Textbook Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
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21 Chapters
2700 Verified Questions
2700 Flashcards
Source URL: https://quizplus.com/study-set/2200
Page 2
Chapter 1: The Changing World of Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43777
Sample Questions
Q1) Organising may be defined as the tasks associated with the motivation of employees in achieving organisational goals.
A)True
B)False
Answer: False
Q2) The necessary skills for managing an apartment or an organisation can be placed into three categories: conceptual,human and interpersonal.
A)True
B)False
Answer: False
Q3) The cognitive ability to see the organisation as a whole and the relationship between its parts is considered a:
A) human skill
B) conceptual skill
C) technical skill
D) scanning skill.
Answer: B
Q4) Project,first-line,middle and top managers are ____________________.related
Answer: vertically
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Chapter 2: The Evolution of Management Thinking
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Define and discuss the term 'sustainable development'.In your work,be sure to provide examples of organisations that have successfully integrated 'sustainable development' into their management practices.
Answer: Students should be able to provide a detailed definition of 'sustainable development' from the text,as well as from their own understanding of the current 'climate change debate'.Students should be able to identify a range of organisations that have differentiated their brand/products along the lines of environmental performance (i.e.The Body Shop),their 'carbon footprint' (e.g.Nicholls Chicken in Tasmania-but there are also a number of car companies that are using this strategy).
Q2) The ___________ concept refers to an innovative mindset that strives to meet customer needs quickly and inexpensively:
A) frugal engineering
B) outsourcing
C) <i>jugaard</i>
D) kaizen
E) Both A and C
Answer: D
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Page 4
Chapter 3: The Environment and Corporate Culture
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) _________________ refers to any efforts to identify trends that enable managers to predict future events
Answer: Forecasting
Q2) The involvement culture emphasises an internal focus on the involvement and participation of employees to rapidly adapt to changing needs from the environment.
A)True
B)False
Answer: True
Q3) Planned activities that make up a special event and that are conducted for the benefit of an audience are known as a ceremony.
A)True
B)False
Answer: True
Q4) The ________________ dimension includes scientific and technological advancements in a specific industry as well as in society at large.
Answer: Technological
Q5) List the five dimensions of the general environment.
Answer: Technological,sociocultural,economic,legal-political,international.
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Chapter 4: Managing in a Global Environment
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Engaging in the international division of labour so as to obtain the cheapest sources of labour and supplies regardless of country; also called___________________________ (two words).
Q2) Your company is interested in producing and marketing a line of outdoor wear that will penetrate the Chinese market.Your organisation is willing to supply the equipment,products,product ingredients,trademark and standardised operating system.What type of strategy are you going to use?
A) Wholly owned foreign affiliate
B) A greenfield venture agreement
C) A franchise
D) An export agreement
E) Mercantilism
Q3) A low-context culture emphasises the importance of communication as a way to build personal relationships.
A)True
B)False
Q4) Roads,transportation and educational institutions are all examples of a foreign country's _____________________.
Q5) List the key factors in the economic,legal/political and sociocultural contexts.
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43781
Sample Questions
Q1) A(n)___________________ (three words)is a formal statement of an organisation's values regarding ethics and social responsibility.
Q2) The stage of personal moral development in which an individual develops an internal set of standards and values is called:
A) pre-conventional
B) principled C) conventional D) discretionary E) social.
Q3) Found between the domains of law and free choice,ethics is the code of principles that governs individuals and/or groups.
A)True
B)False
Q4) Organisations that adopt obstructive responses deny all responsibility,claim that evidence of wrongdoing is misleading or distorted,and place obstacles to delay investigation.
A)True
B)False
Page 7
Q5) Define what is meant by the term 'corporate social responsibility'.
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Chapter 6: Managing Start-Ups and New Ventures
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43782
Sample Questions
Q1) Financing provided by a wealthy individual who believes in the idea for a start-up and provides personal funds and advice to help the business get started is known as equity financing.
A)True
B)False
Q2) __________________ financing is provided by a wealthy individual who believes in the idea that a start-up company wishes to pursue.
Q3) The small-business owner who has high energy and enjoys handling the everyday tasks of their own business is considered to be in the 'hard worker' entrepreneur category.
A)True
B)False
Q4) List and briefly describe the stages of growth for an entrepreneurial company.
Q5) When funds are invested in exchange for ownership in the company,it is called equity financing.
A)True
B)False
Q6) Define a corporation and briefly discuss the primary advantages and disadvantages of forming a corporation.
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Chapter 7: Organisational Planning and Goal Setting
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/43783
Sample Questions
Q1) Policies focus on goals and plans while procedures focus on the specific steps that organisational members use.
A)True
B)False
Q2) Bill is a first-line supervisor at Catamaran Corporation.He ensures that the day-to-day operations of the functional staff are organised and carried out effectively.As such,Bill would be most concerned with which level of goals?
A) Vision
B) Profit-making goals
C) Operational goals
D) Strategic goals
E) Mission statement
Q3) The final step in __________________ (three words)is to carefully evaluate whether annual goals have been achieved for both individuals and departments.
Q4) ___________________ (two words)are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.
Q5) Differentiate between the terms 'goal','plan' and 'planning'.
Q6) Define the new planning paradigm and explain the rationale behind it.
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Chapter 8: Strategy Formulation and Implementation
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/43784
Sample Questions
Q1) Briefly describe the Boston Consulting Group matrix,including its dimensions,quadrants and strategic recommendations.
Q2) How business units and product lines fit together in a logical way is the essence of:
A) business-level strategy
B) portfolio strategy
C) competitive strategy
D) financial strategy
E) functional strategy.
Q3) Target customers have a defined set of needs and wants that the company has a strategy to serve more effectively than as competition.
A)True
B)False
Q4) List the ten questions that should be used as a checklist during the strategy formulation process.
Q5) The ____________________ strategy involves an attempt to distinguish the organisation's products or services from others in the industry.
Q6) List the four components of a SWOT analysis.
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Page 10
Chapter 9: Managerial Decision Making
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) The characteristics of being directive,analytical,conceptual and behavioural all belong to the 'decision choice' aspect of the personal decision framework.
A)True
B)False
Q2) The most important step in the managerial decision-making process is___________________(five words)
Q3) Groupthink involves members of a group agreeing to a position in order to avoid conflict or disagreement between group members.
A)True
B)False
Q4) Quick apprehension of a decision situation based on past experience but without conscious thought is referred to as satisficing.
A)True
B)False
Q5) ____________________ means that decision makers choose the first solution alternative that satisfies minimal decision criteria.
Q6) A choice made from an available alternative is known as a(n)_______________.
Q7) Define the terms 'certainty','uncertainty','risk' and 'ambiguity'.
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Chapter 10: Designing Organisation Structure
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/43786
Sample Questions
Q1) __________ is the duty to perform the task or activity that an employee has been assigned by their senior managers.
A) Delegation
B) Responsibility
C) Authority
D) Leadership
E) Span of management
Q2) Identify and explain the three characteristics of 'authority'.
Q3) __________ is the radical redesign of business processes to achieve dramatic improvements in cost,quality,service and speed.
A) Relational coordination
B) Horizontal coordination
C) Matrix coordination
D) Re-engineering
E) None of these choices.
Q4) The _________________ (three words)is an unbroken line of authority that links all persons in an organisation and shows who reports to whom.
Q5) List the eight factors are associated with larger spans of control.
Q6) List the factors that shape an organisation's structure.
Page 12
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Chapter 11: Managing Change and Innovation
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/43787
Sample Questions
Q1) Identify and define the various tactics for overcoming employee resistance to change.List what you believe are the relative strengths and weaknesses of each tactic.Given these strengths and weaknesses,present a scenario that would represent an ideal situation for the use of each tactic.
Q2) Incorporating structures and processes that are appropriate for both the creative impulse into the systematic implementation of innovation is known as a(n)_________________.
A) change due to environmental forces
B) environmental opportunity
C) technology change
D) product change
E) ambidextrous approach to change
Q3) List the characteristics common to companies that are able to successfully innovate in highly competitive markets.
Q4) A multi-functional team that is provided with high levels of resources and empowerment to complete an exciting product development project is known as a fast-cycle team.
A)True
B)False
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Chapter 12: Managing Human Resourcess
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43788
Sample Questions
Q1) Assessment centres present a series of managerial situations to groups of applicants over,say,a two- or three-day period.
A)True
B)False
Q2) The process of determining the skills,abilities and other attributes a person needs to perform a particular job is known as the selection process.
A)True
B)False
Q3) List the seven techniques that underpin an effective interview process.
Q4) The process of determining the skills,abilities and other attributes a person needs to perform a particular job is known as:
A) selection
B) job analysis
C) orientation training
D) computer-assisted instruction
E) realistic job previews.
Q5) A(n)____________________ (two words)is a concise summary of the specific tasks and responsibilities of a particular job.
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Chapter 13: Managing Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In terms of the stages of diversity awareness model,recognition of the validity of other ways of thinking and perceiving the world is associated with the 'acceptance' stage.
A)True
B)False
Q2) The ability to interact effectively with people from different cultures is known as ________________( two words)
Q3) An organisation which accommodates several sub cultures,including employees who would otherwise feel isolated or ignored,is said to embrace ______________.
Q4) Managers throughout the company can be educated to help transform the culture.In such education,employees,including managers should:
A) examine the unwritten rules and assumptions of their workplace
B) examine the myths about minorities
C) examine the values that exemplify the existing culture
D) examine the written rules communicated from one person to another in a way that excludes women and minorities
E) All of these choices.
Q5) List the five steps needed to achieve cultural competence.
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Chapter 14: Individual Behaviour in Organisations
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/43790
Sample Questions
Q1) Work behavior that goes beyond job requirements and contributes as needed to the organisation's success is known as organisational citizenship.
A)True
B)False
Q2) Errors in perceptual judgement arise from inaccuracies in any part of the perception process is known as a perceptual distortion.
A)True
B)False
Q3) When the level of stress is high relative to a person's coping resources,stress can be a positive force,stimulating desirable change and achievement.
A)True
B)False
Q4) List the potential perceptual distortions they can lead to errors perception.
Q5) A condition in which two attitudes or a behaviour and an attitude conflict is called cognitive dissonance.
A)True
B)False
Q6) List the five steps in effective time management.
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Chapter 15: Leadership
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/43791
Sample Questions
Q1) ______________________ (two words)clarify the role and task requirements of subordinates,initiate structure,provide appropriate rewards,and try to be considerate to and meet the social needs of subordinates.
Q2) Which management style reflects a moderate amount of concern for both people and production?
A) Team management
B) Club-style management
C) Middle-of-the-road management
D) Impoverished management
E) Authority-compliance
Q3) According to Fiedler,task-oriented leaders excel in favourable situations whereas relationship-oriented leaders are most effective in situations of moderate favourability.
A)True
B)False
Q4) Influence means that the relationship among people is passive.
A)True
B)False
Q5) What are the two types of personal power and three types of positional power?
Q6) Identify the five types of follower that can exist inside an organisation.
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Chapter 16: Motivating Employees
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43792
Sample Questions
Q1) __________________ focus on the development of human potential and the desire for personal growth and increased competence.
A) Growth needs
B) Existence needs
C) Relatedness needs
D) Self-actualisation needs
E) Physiological needs
Q2) The majority of casual workers at Corroboree Corporation are neither satisfied nor dissatisfied.What would Herzberg recommend if your goal were to increase their level of satisfaction?
A) Increase the level of hygiene factors
B) Decrease the level of hygiene factors
C) Decrease the level of motivators
D) Increase the level of motivators
E) None of these choices.
Q3) ____________________(two words)is a response to the dissatisfaction of employees with oversimplified jobs.
Q4) Factors that involve the presence or absence of job dissatisfiers,such as working conditions or pay,are known as ___________________ (two words).
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Chapter 17: Communication in Organisations
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) __________________ (two words)refers to a group of Internet-based applications that allow the creation and exchange of user-generated content.
Q2) The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is:
A) personal information
B) business-related
C) vicious gossip
D) destructive because it is not accurate
E) None of these choices.
Q3) Dialogue across boundaries and hierarchical levels about the organisation's vision,critical strategic themes and values that help achieve important goals is known as a(n):
A) horizontal communication
B) strategic conversation
C) downward to medication
D) grapevine
E) upward communication
Q4) Describe the concept of channel richness,specify the richest channel and explain why it is so rich.
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Chapter 18: Leading Teams
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/43794
Sample Questions
Q1) ______________ is a competitive and adversarial approach in which each party strives to get as much as it can,usually at the expense of the other party.
A) Cross functional negotiation
B) Integrative negotiation
C) Distributive negotiation
D) Group persuasion
E) Teamwork
Q2) Discuss the differences between groups and teams.
Q3) A role in which an individual contributes little to either the task or members' socio-emotional needs is known as a 'dual role'.
A)True
B)False
Q4) Which of the following conflict resolution styles is best when the issue at hand is trivial?
A) Competing style
B) Collaborating style
C) Accommodating style
D) Avoiding style
E) Assertive style
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Chapter 19: Managerial and Quality Control
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43795
Sample Questions
Q1) That people work best when they are fully committed to the organisation is an assumption of:
A) hierarchical control
B) bottom-up control
C) hierarchical control.
D) culture control.
E) decentralised control.
Q2) _____________________ (two words)involves the use of rules,policies,authority,reward systems and other formal devices to influence employee behaviour and assess performance.
Q3) The fundamental unit of analysis for a budget control system is called a responsibility centre.
A)True
B)False
Q4) An advantage of the bottom-up budgeting process is:
A) its emphasis on hierarchical control
B) top managers control the information flow
C) lower managers are more involved
D) top managers are often not committed to achieving budget targets
E) All of these choices.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/43796
Sample Questions
Q1) The characteristics of useful information fall into three broad categories of _________________________________(three words).
Q2) Combining advanced technology and innovative management processes and using highly trained employees to cut waste and improve quality is known as lean thinking.
A)True
B)False
Q3) In which of the following layouts is staffing flexibility enhanced?
A) Process layout
B) Product layout
C) Cellular layout
D) Fixed-position layout
E) One-position layout
Q4) ______________________(two words)is a process by which products are produced cost-effectively in high volume but are customised to meet individual needs.
Q5) The term inventory refers to any items that have passed through the complete production process but have yet to be sold.
A)True
B)False
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Chapter 21: Making Effective Management Happen
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43797
Sample Questions
Q1) Effective innovation practices include all the following,except:
A) there is leadership of innovation
B) specific strategies for innovation are set
C) encouraging creativity at all levels of the organisation
D) requiring employees to innovate outside of work hours
E) All of these choices.
Q2) List the practices of effective customer focus practices.
Q3) 'Direction' refers to the statement of intent and overall aims of an organisation.
A)True
B)False
Q4) Effective customer focus practices include all the following,except:
A) having innovation at the forefront of organisational efforts
B) having staff pursue sustainable practices and outcomes
C) ensuring that information about current and future requirements of clients is effectively hidden inside the organisation
D) building personal bonds between the customer and the organisation
E) All of these choices.
Q5) The steadfast adherence to strict moral or ethical code of honesty is known as ________________.
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