Leadership and Management Study Guide Questions
Course Introduction
This course explores the fundamental concepts of leadership and management within organizational settings. Students will examine key leadership theories, management functions, and decision-making processes, alongside topics such as motivation, team building, communication, and strategic planning. Through case studies, interactive discussions, and practical exercises, the course emphasizes the distinction and interplay between leadership and management roles, equipping students with the essential skills to effectively inspire teams, manage resources, and achieve organizational objectives.
Recommended Textbook
Management 14th Global Edition by Stephen
P. Robbins
Available Study Resources on Quizplus
18 Chapters
2240 Verified Questions
2240 Flashcards
Source URL: https://quizplus.com/study-set/1404 Page 2
Chapter 1: Managers and You in the Workplace
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.
A) increased its equity
B) increased its efficiency
C) increased its effectiveness
D) increased its effort
Answer: B
Q2) The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
Answer: C
Q3) Conceptual skills are less important to top managers.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Decision Making
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27922
Sample Questions
Q1) The final step in the decision-making process is to ________.
A) determine the criteria for the next decision
B) analyze the process of allocating weights to the decision criteria
C) evaluate the outcome of the decision
D) implement the chosen alternative
Answer: C
Q2) Give an example of evidence-based management. Remember to include all of the essential elements.
Answer: Students answers will vary but must include 1) the decision-maker's expertise and judgment; 2) external evidence that has been evaluated by the decision maker; 3) opinions, preferences, and values of those who have a stake in the decision; and 4) relevant organizational (internal) factors such as context, circumstances, and organizational members.
Q3) What is the psychological orientation of a decision maker who makes a "maximin" choice?
A) optimist
B) realist
C) pessimist
D) idealist
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Globalmanagement
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) The purpose of the World Trade Organization is to ________.
A) facilitate trade among member nations through a system of rules
B) recommend legislation to lessen the advantages of more advanced nations relative to developing countries
C) manage foreign currency exchanges to alleviate the effects of inflation
D) enforce quotas and tariffs imposed by member nations
Answer: A
Q2) "Let's forget about tomorrow for tomorrow never comes." "Live for today." These expressions would be typical of a culture that is ________.
A) high in assertiveness
B) low in humane orientation
C) high in performance orientation
D) low in future orientation
Answer: D
Q3) The United States, Canada, Mexico, and Honduras are parties to the North American Free Trade Association.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Valuing a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/27924
Sample Questions
Q1) Which one of the following legislations gives individuals the right to sue for punitive damages?
A) Americans with Disabilities Act of 1990
B) Civil Rights Act of 1991
C) Lilly Ledbetter Fair Pay Act of 2009
D) Mandatory Retirement Act of 1978
Q2) ________ refers to a preconceived belief, opinion, or judgment toward a person or a group of people.
A) Prejudice
B) Impartiality
C) Equanimity
D) Bias
Q3) Which of the following examples would be considered appropriate stereotyping?
A) assuming women to be particularly bad drivers
B) bracketing working mothers as not being committed fully to their jobs
C) assuming red-haired people have rather nasty tempers
D) asking someone from accounting to help with a budgeting problem
Q4) Discuss the negative consequences that can result from discrimination, whether intentional or not.
Q5) Briefly explain the demographic characteristics that affect workforce diversity.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Socially Conscious Management
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27925
Sample Questions
Q1) The legal approach to going green is also known as the dark green approach.
A)True
B)False
Q2) Baskins wants to build a nuclear plant because this will not add to his city's already serious pollution problem, while taking care of its electricity requirements. Baskins is following which of the social responsibility views?
A) market view
B) activist view
C) classical view
D) socioeconomic view
Q3) Which one of the following is true concerning the impact of organizational culture on ethical behavior?
A) An organization with low conflict tolerance encourages ethical behavior.
B) An organization with strong culture can encourage either ethical or unethical behavior.
C) An organizational culture that is high in conflict tolerance encourages unethical behavior.
D) An organizational culture that is high in control encourages unethical behavior.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing Change
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/27926
Sample Questions
Q1) Stress symptoms can be categorized as physical, psychological, and psychomotor.
A)True
B)False
Q2) ________ is a method of changing behavior through unstructured group interaction.
A) Team building
B) Intergroup development
C) Survey feedback
D) Sensitivity training
Q3) Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________
A) role toxicity
B) emotional turmoil
C) interpersonal demands
D) burnout
Q4) Describe and explain the "calm waters" view of organizational change.
Q5) What are the conditions that facilitate cultural change?
Q6) Identify some of the external and internal forces of change.
Q7) Why do people resist change?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Constraints Onmanagers
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/27927
Sample Questions
Q1) If ABC Company wanted to create an innovative culture, which of the following actions should it take?
A) Create detailed job descriptions and step-by-step procedures for every position.
B) Allow employees time for the generation of ideas.
C) Encourage employees to report slacking and other time wasting within their departments.
D) Require employees to document their activities to account for all paid hours.
Q2) In a short essay, explain the reasons behind the increasing importance of workplace spirituality in recent years.
Q3) Companies that wish to establish a culture of sustainability can ________.
A) expect new hires to observe the actions of others and act in a similar fashion
B) casually mention occasionally that the company is concerned about sustainability
C) vary the type and timing of its sustainability activities
D) create rituals to demonstrate the company's efforts to support sustainability actions
Q4) Discuss the criticisms of workplace spirituality.
Q5) Define organizational culture and discuss its three primary implications.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Planning and Goal-Setting
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) Several research studies have conclusively proven that planning organizations always outperform non-planning organizations.
A)True B)False
Q2) Studies indicate that doing a good job planning and implementing those plans play a bigger part in high performance than does how much planning is done.
A)True B)False
Q3) Which one of the following statements is true of traditional goal setting?
A) Traditional goal setting assumes that employees know best and employs a bottom-up approach of setting organizational goals.
B) Evaluation of performance is carried out concurrently with the flow of goals through the organization.
C) Goals defined narrowly by top managers need to be made more directional as they flow down through the organization.
D) Managers at each level define goals and apply their own interpretations and biases as they make them more specific.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Strategic Planning
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/27929
Sample Questions
Q1) Strategic management is not important for non-profit organizations because their focus is on providing a needed service, not on making a profit.
A)True
B)False
Q2) Discuss the corporate portfolio matrix and the Boston Consulting Group (BCG) matrix.
Q3) Hendricks Ceramics sells items it buys from ceramic factories. If it were to purchase one of these factories, it would be engaging in ________ integration.
A) forward vertical
B) backward vertical
C) horizontal
D) concentrated
Q4) Discuss how social media can create a competitive advantage.
Q5) Apple is an example of a company that was ________.
A) pursuing a cost leadership strategy
B) stuck in the middle
C) distinguishing itself from its competitors
D) unable to develop a successful competitive strategy
Q6) In a short essay, explain strategic management and why it is important.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Fostering Entrepreneurship
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/27930
Sample Questions
Q1) Because small businesses cannot usually compete with the salaries offered by large corporations, they tend to focus on psychological rewards for their employees.
A)True
B)False
Q2) The purpose of a business plan is to secure financing for the start-up.
A)True
B)False
Q3) As a company grows, an informal, loose, and flexible atmosphere may not work well.
A)True
B)False
Q4) Lucille's venture is finally taking off. To make sure the business grows as she would like, Lucille should consider ________.
A) hiring a consultant to help with major decisions
B) enticing management candidates away from her competitors
C) investing in extensive training for her employees
D) stepping down as CEO in favor of someone with more experience
Q5) Why is it advisable for entrepreneurs to plan for growth? How can they do this?
Q6) Compare and contrast self-employment and entrepreneurship.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organization Design
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) Explain centralization and decentralization. How do these relate to employee empowerment?
Q2) Which of the following factors calls for a more centralized organizational structure?
A) when the decisions to be taken are significant B) when the company is geographically dispersed C) when the organization is facing a crisis D) when the environment is complex
Q3) According to the traditional view, managers could not-and should not-directly supervise more than ________ subordinates.
A) four or five
B) five or six
C) ten or eleven
D) fifteen or sixteen
Q4) An organic organization is low in centralization.
A)True
B)False
Q5) Discuss the three traditional organizational designs and highlight the strengths and weaknesses of each.
Q6) Compare and contrast the team and project structures.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Organizing Around Teams
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27932
Sample Questions
Q1) Robert is the CEO of a manufacturing plant. He believes that smaller teams are more effective than larger ones. Do you think this is the right strategy? Why or why not?
Q2) Which one of the following is considered to be the last stage of group development for permanent work groups?
A) performing
B) norming
C) storming
D) adjourning
Q3) Molly is a party animal, loud, friendly, bluntly outspoken. Megan is quiet, tactful, and clearly disapproving of Molly's lifestyle. It's no wonder the two do not work well together. This is a type of ________ conflict.
A) task
B) process
C) relationship
D) interpersonal
Q4) Self-managed teams function in an independent and informal manner.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Human Resourcemanagement
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.
A) job sharing
B) company-sponsored family picnics
C) on-site child care
D) gym facilities
Q2) During an economic recession, ________.
A) human resources managers find it more difficult to replace employees
B) more qualified candidates are available to fill fewer open positions
C) candidates face less competition for open positions
D) candidates expect better benefits and pensions
Q3) There are essentially two ways of controlling labor supply through decruitment: firing and early retirements.
A)True
B)False
Q4) Human resource planning entails two steps: assessing current human resources and meeting future human resource needs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Interpersonal and Organizational Communication
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/27934
Sample Questions
Q1) When Terrence explained to the employees why layoffs were necessary, he spoke about return on investment, debt, and cash flow-terms his shareholders clearly understood. But his employees had no clue what he meant. Terrence's explanation would have been more effective if he had ________.
A) used flow charts and other visuals
B) skipped the reasons and explained the method of selection for layoffs
C) spoken louder
D) tailored the language to the audience
Q2) Good communication requires agreement with the message.
A)True
B)False
Q3) Which one of the following helps an individual to understand the actual content of a message?
A) antipathy
B) empathy
C) apathy
D) sympathy
Q4) Discuss four areas where managers can improve their communication skills. Explain why this is important.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organizational Behavior
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/27935
Sample Questions
Q1) People with high self-esteem ________.
A) are more prone to conform to the beliefs of those they respect
B) are more likely to seek approval from others
C) are more likely to take unpopular stands
D) are more susceptible to external influence
Q2) If your boss could be described as flexible, adaptable, and tolerant, he or she would probably score high on which one of the following aspects of the MBTI®?
A) extraversion
B) sensing
C) feeling
D) perceiving
Q3) Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.
A)True
B)False
Q4) Job satisfaction is a better predictor of voluntary turnover than organizational commitment.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Leadership
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ________ leader.
A) transactional
B) directive
C) informational
D) transformational
Q2) Explain the various substitutes for leadership and give examples of situations when leadership may not be necessary.
Q3) Susan has a reputation of being fair, helpful, and understanding. She even helped her subordinate overcome a personal crisis. Which one of the following dimensions of leadership is Susan displaying here?
A) consideration
B) initiating structure
C) employee orientation
D) task orientation
Q4) In a short essay, contrast the three major behavior studies on leadership.
Q5) In a short essay, differentiate between transactional and transformational leaders.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Motivating Employees
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/27937
Sample Questions
Q1) To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.
A) What gets measured gets monitored
B) What gets rewarded gets repeated
C) Whatever can go wrong, will
D) No good deed goes unpunished
Q2) According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.
A) psychological
B) esteem
C) social
D) self-actualization
Q3) The goal-setting theory has the most value when ________.
A) the individual is a high achiever
B) the goals are assigned to the individual
C) the individual has low self-efficacy
D) commitment to goals is made public
Q4) What is open-book management? How is it effective in motivating appropriate employee behavior?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Controlling Activities and Operations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27938
Sample Questions
Q1) Which one of the following is considered the most desirable type of control to prevent anticipated problems?
A) feedforward control
B) concurrent control
C) feedback control
D) management by walking around
Q2) Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?
A) organizational planning
B) organizational structuring
C) performance measurement
D) corporate governance
Q3) Provide a few examples for feedforward strategies to reduce employee theft.
Q4) Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20