Leadership and Management
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Course Introduction
This course explores the theories, principles, and practices of effective leadership and management within organizations. Students will analyze the differences and intersections between leadership and management, examine a variety of leadership styles, and develop skills in decision-making, team building, communication, and conflict resolution. Through case studies, discussions, and practical exercises, participants will learn how to motivate teams, implement strategic plans, and adapt to complex, dynamic environments. The course prepares students to assume leadership and managerial roles across diverse professional settings.
Recommended Textbook
Management Leading and Collaborating in a Competitive World 11th Edition by Thomas S. Bateman
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18 Chapters
2364 Verified Questions
2364 Flashcards
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Page 2
Chapter 1: Managing and Performing
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Which of the following fundamental drivers of success has Jessica achieved by ensuring that every customer has a salesperson to advise him or her while choosing clothes?
A) Sustainability
B) Service
C) Quality
D) Cost competitiveness
E) Innovation Answer: B
Q2) Which of the following is one of the ongoing challenges that characterize the current business landscape?
A) Uniformity of offerings
B) Technological change
C) Quality
D) Cost competitiveness
E) Speed Answer: B
Q3) Explain the importance of emotional intelligence. Answer: Answers will vary.
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Page 3
Chapter 2: The External and Internal Environments
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) List actions and attitudes that result in excellent customer service.
Answer: Answers will vary.
Q2) The external environment includes all relevant forces outside an organization's boundaries.
A)True
B)False
Answer: True
Q3) _____ refers to the process of comparing an organization's practices and technologies with those of other companies.
A) Scenario planning
B) Forecasting
C) Benchmarking
D) Environmental scanning
E) Strategic maneuvering
Answer: C
Q4) Explain two general types of proactive responses that managers and organizations can take to change the environment.
Answer: Answers will vary.
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Chapter 3: Managerial Decision Making
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Important,difficult decisions tend to be nonprogrammed,and they demand creative approaches.
A)True
B)False
Answer: True
Q2) In brainstorming,group members generate as many ideas about a problem as they can while simultaneously critiquing them.
A)True
B)False
Answer: False
Q3) Which of the following decisions is likely to be a programmed decision?
A) Decisions about diversification into new products and markets
B) Decisions with uncertainty regarding cause-and-effect relationships
C) Decisions about reorganization of state government agencies
D) Decisions regarding periodic reorders of inventory
E) Decisions involving the purchase of experimental equipment
Answer: D
Q4) Describe the elements of an effective crisis management plan.
Answer: Answers will vary.
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Chapter 4: Planning and Strategic Management
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) _____ planning translates broad strategic goals and plans into specific goals and plans that are relevant to a definite portion of an organization.
A) Operational
B) Tactical
C) Traditional
D) Contingency
E) Strategic
Q2) A set of procedures for making decisions about an organization's long-term goals and strategies is known as:
A) environmental scanning.
B) strategic maneuvering.
C) strategic planning.
D) tactical planning.
E) operational planning.
Q3) Operational plans may have a time horizon of a year or two,while tactical plans may cover a period of months.
A)True
B)False
Q4) Summarize the basic steps in a formal planning process.
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Chapter 5: Ethics, corporate Responsibility, and Sustainability
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Two basic ethical ideals underpin the Caux Principles: fairness and equality.
A)True
B)False
Q2) Individuals can be ethical leaders if they have a strong moral character,regardless of what issues actually get most of their attention.
A)True
B)False
Q3) Within the pyramid of global corporate social responsibility and performance,doing what is required by global stakeholders is categorized as a(n)_____ responsibility.
A) economic
B) legal
C) financial
D) philanthropic
E) ethical
Q4) Explain the pyramid of global corporate social responsibility and performance.
Q5) Explain the idea of a risk society.
Q6) Most people have unconscious biases that favor themselves and their own group. A)True
B)False
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Chapter 6: International Management
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The most significant disadvantage of franchising concerns quality control.
A)True
B)False
Q2) Which of the following is a consequence of an increasingly integrated global economy?
A) World output and trade have decreased to a dramatically low level.
B) Many companies find their home markets under attack from foreign competition.
C) Companies are making foreign direct investments in home companies.
D) Imports are failing to penetrate deeper into the world's largest economies.
E) There are reduced opportunities for global tradE.
Q3) One of the ways to prevent failed global assignments is to use effective,validated screening and selection criteria.
A)True
B)False
Q4) Write an essay on European unification.
Q5) Explain the consequences of the increasing integration of the global economy.
Q6) Companies that adopt the global model tend to base their global competitive strategy on cost considerations.
A)True
B)False
Page 8
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Chapter 7: Entrepreneurship
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Online travel agents typically use the transaction fee model for e-commerce.
A)True
B)False
Q2) Generally,which of the following characteristics contributes to entrepreneurs' success?
A) Commitment to work-life balance
B) Tolerance of risk and uncertainty
C) Discounting of own weaknesses
D) Comfort with the status quo
E) Obsession with earning money
Q3) _____ are a way for a business to raise capital through federally registered and underwritten sales of shares in the company.
A) IPOs
B) Venture capital funds
C) Debentures
D) Dividends
E) Social capitals
Q4) Natural disasters can provide opportunities for entrepreneurs.
A)True
B)False
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Chapter 8: Organization Structure
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Several top executives of Waterton Corporation are part of the corporation's board and are called:
A) part-time directors.
B) dual directors.
C) cooperating directors.
D) authoritative directors.
E) inside directors.
Q2) Accountability means the subordinate's manager has the right to expect the subordinate to perform the job and the right to take corrective action if the subordinate fails to do so.
A)True
B)False
Q3) A written dress code for the workplace is an example of formalization.
A)True
B)False
Q4) A network organization is a form of the traditional,hierarchical organization,within which all the business functions of the firm are performed.
A)True
B)False
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Chapter 9: Organizational Agility
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Explain a few activities that a firm can do to become a true learning organization.
Q2) Smaller companies can move fast,provide quality goods and services to targeted market niches,and inspire greater involvement from their people.
A)True
B)False
Q3) Which of the following best describes what Bruce was referring to in the meeting?
A) Customer relationship management
B) Computer-integrated management
C) Scientific management
D) Customer tracking system
E) Economies of scope
Q4) In a lean manufacturing organization,the emphasis is on quality,speed,and flexibility.
A)True
B)False
Q5) Explain how organizing around core capabilities increases organizational agility.
Q6) Explain the key features of mass customization.
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11
Chapter 10: Human Resources Management
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) What is job analysis? Discuss the differences between a job description and a job specification.
Q2) Coaching is usually the most effective and direct way to develop managers.
A)True
B)False
Q3) The process of using multiple sources of appraisal to gain a comprehensive perspective of one's performance is called as 360-degree appraisal.
A)True
B)False
Q4) The human resources planning process occurs in three stages: planning,organizing,and adapting.
A)True
B)False
Q5) Incentive plans are devised to:
A) save employers money.
B) motivate employees to be more productive.
C) help employees get along better with each other.
D) decrease employee stress.
E) bribe employees into working morE.
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Chapter 11: Managing the Diverse Workforce
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following is NOT one of the top five approaches for more fully utilizing older employees?
A) Benefit packages targeted toward older employees
B) Part-time work arrangements with continuation of benefits
C) Skill training for older employees
D) Educating managers in ways to utilize older workers
E) Increased availability of full-time work
Q2) Training designed to allow all employees and managers to develop their ability to deal effectively with one another and with customers in a diverse environment is called:
A) awareness building.
B) skills teaching.
C) support groups.
D) skill building.
E) career development.
Q3) Effectively managing a diverse workforce requires overcoming challenges such as unexamined assumptions,lower cohesiveness,and communication problems.
A)True
B)False
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Chapter 12: Leadership
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) An outstanding leader needs good strategic substance but not necessarily effective interpersonal skills.
A)True
B)False
Q2) Which type of power is dominant when a leader is respected for his knowledge?
A) Legitimate power
B) Reward power
C) Coercive power
D) Referent power
E) Expert power
Q3) Which of the following types of power best describes Phil's approach?
A) Referent power
B) Expert power
C) Legitimate power
D) Reward power
E) Coercive power
Q4) A manager who implements an absenteeism policy that administers disciplinary actions to offending employees is using expert power.
A)True
B)False
Page 14
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Chapter 13: Motivating for Performance
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Distinguish between negative reinforcement,punishment,and extinction.Give examples for each.
Q2) Procedural justice refers to using a fair process in decision making and helping others know that the process was as fair as possible.
A)True
B)False
Q3) Instrumentality is employees' perception of the likelihood that their efforts will enable them to attain their performance goals.
A)True
B)False
Q4) Which of the following forms the highest level of needs in Maslow's need hierarchy?
A) Social
B) Physiological
C) Ego
D) Self-actualization
E) Safety
Q5) Describe several important categories of a QWL program using examples.
Q6) Explain how managers' responses to employee mistakes impact motivation.
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Chapter 14: Teamwork
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following stages of group formation is the club in when members begin to relate and make plans?
A) Declining
B) Storming
C) Forming
D) Performing
E) Norming
Q2) Which of the following is true of parallel teams?
A) They are responsible for making goods or doing services.
B) They comprise members coming from different units.
C) They operate as a part of the formal organizational structure.
D) They work on long-term projects.
E) They possess the authority to act.
Q3) Transnational teams tend to be virtual teams.
A)True
B)False
Q4) Explain the difference between autonomous work groups and self-designing teams.
Q5) Conflict can be constructive for the organization.
A)True
B)False
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Chapter 15: Communicating
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Perception is the process of receiving and interpreting information.
A)True
B)False
Q2) The process of receiving and interpreting information is known as:
A) filtering.
B) learning.
C) reflecting.
D) perception.
E) interlocution.
Q3) For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.
A)True
B)False
Q4) Which of the following is an advantage of oral communication?
A) There is usually a permanent record of the communication.
B) The message stays the same even if relayed through many people.
C) It provides the receiver with more time to analyze the message.
D) It is more persuasive than written communication.
E) The message can be revised several times.
Q5) Discuss the significant features of upward communication.Give examples.
Page 17
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Chapter 16: Managerial Control
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) The final step in the control process is:
A) taking corrective action.
B) setting performance standards.
C) measuring performance.
D) comparing performance with standards.
E) determining deviations.
Q2) To be effective,control systems must:
A) keep performance standards flexible and easy.
B) focus on one-way top-down communication.
C) be acceptable to all stockholders.
D) use multiple control approaches.
E) centralize decision making.
Q3) In contrast to market controls,bureaucratic controls involve the use of economic forces to regulate performance.
A)True
B)False
Q4) Three key categories of financial ratios are liquidity,leverage,and profitability.
A)True
B)False
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Chapter 17: Managing Technology and Innovation
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The sociotechnical systems approach redesigns tasks in a manner that jointly optimizes the social and technical efficiency of work.
A)True
B)False
Q2) Iris Corp.is developing a new retina scanner locking system that is still under development and is yet to be approved.In this case,Iris Corp.'s product is an example of a(n)_____ technology.
A) base
B) key
C) emerging
D) improved
E) pacing
Q3) An innovation will spread faster if it:
A) is similar to its predecessor.
B) is compatible with existing systems and procedures.
C) has more rather than less complexity.
D) requires a significant commitment to try or test.
E) is difficult to copy.
Q4) Discuss organizational suitability when deciding on technology innovations.
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Chapter 18: Creating and Leading Change
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) _____ interventions of organization development relate to organization design,employee involvement,and work design.
A) Strategic
B) Technostructural
C) Human resources management
D) Human process
E) Operational
Q2) Which of the following methods of managing resistance to change is used in the third approach?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Cooptation
E) Coercion
Q3) Adapters try to change the structure of their industries,creating a future competitive landscape of their own design.
A)True
B)False
Q4) Briefly explain the eight steps to leading change.
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