Leadership and Management
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Course Introduction
This course explores the fundamental concepts, theories, and practices related to leadership and management in contemporary organizations. Students will examine the roles and responsibilities of leaders and managers, analyze different leadership styles, and understand how effective leadership drives organizational success. Through case studies, group discussions, and practical exercises, the course emphasizes decision-making, strategic planning, motivation, communication, and conflict resolution. By the end of the course, students will be equipped with the skills and knowledge necessary to lead teams, manage change, and foster a positive organizational culture in a variety of professional settings.
Recommended Textbook Management 8th Australia Edition by Stephen Robbins
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18 Chapters
2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: Managers in the Workplace
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/45071
Sample Questions
Q1) Which of the following is NOT a characteristic of contemporary organisations?
A)employee participation in decision making
B)team orientation
C)workforce diversity
D)flexible work arrangements
E)clearly identifiable work units
Answer: E
Q2) Which of the following is true concerning technical and managerial skills?
A)Both human-skill and technical-skill needs increase as managers move to higher levels.
B)Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
C)Both human-skill and technical-skill needs decrease as managers move to higher levels.
D)Human skills and technical skills remain equally important as managers move to higher levels.
E)Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
Answer: E
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Chapter 2: Management History
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Contemporary management practices that emphasise work groups as a means to increasing productivity can be traced to which of the following authors?
A)Owen
B)Follett
C)Barnard
D)Munsterberg
E)Fayol
Answer: B
Q2) Frank Gilbreth is associated with which management approach?
A)General Administrative
B)Human Resource
C)Quantitative
D)Systems
E)Scientific
Answer: E
Q3) An early example of the assembly line was developed during the 1400s by the British.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Managing the External Environment and Organisational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Refer to The Election (Scenario).The changes in the ages and education levels of your customers are an example of which of the following conditions?
A)economic
B)political/legal
C)sociocultural
D)demographic
E)technological
Answer: D
Q2) Economic conditions are part of the organisation's specific environment.
A)True
B)False
Answer: False
Q3) Which of the following is NOT implied by the textbook's definition of 'culture'?
A)Culture is a perception.
B)Individuals tend to describe an organisation's culture in dissimilar terms.
C)There is a shared aspect of culture.
D)Organisational culture is a descriptive term.
E)Research suggests seven dimensions to an organisation's culture.
Answer: B
Page 5
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Chapter 4: Managing in a Global Environment
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) ________ is a cultural measure of the degree to which people tolerate risk and unconventional behaviour.
A)Power distance
B)Uncertainty avoidance
C)Quantity of life
D)Quality of life
E)Culture shock
Q2) All members of the EU have united under the same currency - the euro.
A)True
B)False
Q3) The trading bloc made of Brunei, Indonesia, Malaysia, the Philippines, Singapore, Thailand, Vietnam, Cambodia, Laos and Myanmar is ________.
A)NAFTA
B)EU
C)TAFTA
D)ASEAN
E)Mercosur
Q4) In a short essay, explain the stages an organisation proceeds through when going international.
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Chapter 5: Social Responsibility and Managerial Ethics
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) What term indicates the degree of the strength of a person's convictions?
A)locus of control
B)ego strength
C)moral development
D)conviction strength
E)personality strength
Q2) 'Social screening' is most commonly related to applying social criteria to investment decisions of ________.
A)pollution equipment
B)capital equipment in new plant
C)pay rises for employees
D)mutual share funds
E)State and Federal Governments
Q3) Affluent societies account for ________ of the world's energy and resource consumption.
A)over 75 per cent
B)half
C)20 per cent
D)less than 40 per cent
E)over 90 per cent
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Chapter 6: Managers As Decision Makers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) It is possible at the end of the decision-making process that you may be required to start the process over again.
A)True
B)False
Q2) The use of programmed decision making is based on readily available information.
A)True
B)False
Q3) When decision makers seek out information that reaffirms their past choices and discount information that contradicts past judgments, they are exhibiting ________.
A)availability bias
B)selective perception
C)self-serving bias
D)confirmation bias
E)the anchoring effect
Q4) Non-programmed decisions are unique and non-recurring.
A)True
B)False
Q5) In a short essay, list and discuss five different aspects of 'intuition'.
Q6) In a short essay, discuss bounded rationality and satisficing.
Page 8
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Chapter 7: Managing Change and Innovation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) According to the textbook, organisations need to see sustainability as a driver for, and as a barrier to, innovation.
A)True
B)False
Q2) ________ is the process of taking a creative idea and turning it into a useful product, service or method of operation.
A)Creativity
B)Interpretive thinking
C)Innovation
D)CQI
E)Imagination
Q3) When grocery stores installed scanners to read the product price, this was an example of managing what change category?
A)laws and regulations
B)technology
C)people
D)structure
E)competitors
Q4) In a short essay, list and discuss six characteristics of an innovative culture.
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Chapter 8: Foundations of Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) In a short essay, list and discuss the two categories into which forecasting techniques fall.Next list and describe three of the best-known quantitative and three of the best-known qualitative forecasting techniques.Include a discussion of how each of the listed techniques can be applied to business problems.
Q2) Which of the following is a qualitative forecasting technique?
A)time series analysis
B)sales force composition
C)regression models
D)econometric models
E)substitution effect
Q3) Informal planning is ________.
A)performed at the lowest organisation level
B)generally lacks continuity
C)developed in informal meetings and difficult to implement
D)specific and is developed by middle managers for their departments
E)short term and likely to change before it is implemented
Q4) A top-down chain is an integrated network of objectives.
A)True
B)False
Q5) In a short essay, list and discuss the four reasons for planning.
Page 10
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Chapter 9: Strategic Management
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) ________ are the organisation's major value-creating skills, capabilities and resources that determine the organisation's competitive advantage.
A)Core competencies
B)Opportunities
C)Cash cows
D)Stars
E)Strengths
Q2) A trucking company that grows by purchasing a chain of service stations is engaged in what type of growth?
A)merger
B)acquisition
C)vertical integration
D)horizontal integration
E)concentration
Q3) If McDonald's was to buy out KFC, McDonald's would be growing by vertical consolidation.
A)True
B)False
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11
Chapter 10: Managerial Controls
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following is true about adjusting controls for national differences?
A)Managers of foreign operations tend to be more controlled directly by the home office.
B)Less technologically advanced nations tend to be highly decentralised.
C)The control process should be identical across all organisational geographic areas.
D)All cultures tend to respond similarly to control systems.
E)Technologically advanced nations tend to use indirect control devices.
Q2) The Australian Business Review Weekly: BRW 1000 Top Performing organisations are determined by ________.
A)customer service
B)employee satisfaction
C)biggest listed by revenue
D)product quality
E)fastest growing by revenue growth
Q3) Electronic workplace monitoring in Australia is illegal.
A)True
B)False
Q4) In a short essay, discuss the common measures of organisational performance.
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Chapter 11: Managing Operations
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following product quality dimensions is described as 'matching with pre-established standards'?
A)flexibility
B)features
C)performance
D)conformance
E)durability
Q2) Refer to Felcher & Sons Goes Global (Scenario).Having been assigned to help Mr Tate bring new plants into compliance with ISO 9000 standards, Steve asks Mr Tate whether there are many firms that have achieved ISO 9000 certification.Mr Tate tells Steve that according to most recent figures he'd seen, the number of registered sites is over ________.
A)1 million
B)200 000
C)3 million
D)650 000
E)1.5 million
Q3) Define the concept of 'mass customisation' and provide several relevant examples.Briefly discuss how technology is vital to the success of mass customisation efforts.
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Chapter 12: Organisational Structure and Design
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Structure is related to the size of the organisation, in that larger organisations usually have more ________.
A)specialisation
B)departmentalisation
C)centralisation
D)both A and B
E)all of the above
Q2) Appropriate organisational structure is contingent on four variables: the organisation's strategy, size, technology and degree of environmental uncertainty.
A)True
B)False
Q3) Which of the following factors describes an environment in which a high degree of decentralisation is desired?
A)The environment is complex and uncertain.
B)Lower-level managers do not want to have a say in decisions.
C)Decisions are significant.
D)The company is large.
E)The organisation is facing a crisis or the risk of company failure.
Q4) In a short essay, explain the concept of a boundaryless organisation.
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Chapter 13: Managing Teams
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following is NOT a formal group?
A)business unit alliances
B)command groups
C)task forces
D)cross-functional teams
E)self-managed teams
Q2) According to your textbook, which of the following is NOT one of the four most common types of teams you are likely to find in an organisation?
A)problem-solving
B)industry-based
C)self-managed work
D)cross-functional
E)virtual
Q3) In which of the following situations are groups most effective?
A)a non-cohesive group in alignment with organisational goals
B)a cohesive group in alignment with organisational goals
C)a non-cohesive group
D)a cohesive group not in alignment with organisational goals
E)a cohesive group
Q4) In a short essay, list and discuss the five stages of group development.
Page 15
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Chapter 14: Managing Human Resources
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Refer to Human Resources Selection (Scenario).Dennis knew that the company would always utilise some form of interviewing of candidates.He discovered that all but one of the following suggestions would help structure a higher-quality interview.
A)Avoid short interviews that encourage premature decision-making.
B)Minimise any prior knowledge of applicants' background, experience, interests, test scores or other characteristics.
C)Have general information about the job for which applicants are interviewing.
D)Structure a fixed set of questions for all applicants.
E)Take notes during the interview.
Q2) When employees participate in multimedia simulations or other interactive modules, the training method is known as ________.
A)self-paced instruction
B)e-learning
C)simulation
D)videoconferencing
E)experiential exercises
Q3) In a short essay, list and discuss six decruitment options.
Q4) In a short essay, discuss job analysis, job description and job specification.
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Page 16
Chapter 15: Understanding and Managing Individual Behaviour
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Organisational behaviour focuses on ________.
A)group behaviour
B)individual behaviour
C)organisational aspects
D)both A and B
E)all of the above
Q2) In stereotyping, the observer's perception of others is influenced by the observer's own characteristics rather than by those of the person observed.
A)True
B)False
Q3) Refer to An Interesting Group (Scenario).Kevin was a whirlwind as research and development supervisor.He made decisions very quickly and always with less information than others.This characteristic was consistent with his test, which described him as having ________.
A)high self-monitoring
B)low Machiavellianism
C)high risk taking
D)low cognitive dissonance
E)high self-esteem
Page 17
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Chapter 16: Managers and Communication
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) ________ communication is organisational communication that is NOT defined by the organisation's structural hierarchy.
A)Theoretical
B)Perceptive
C)Informal
D)Hypothetical
E)Formal
Q2) In a short essay, define the term 'community of practice.' What are some key concepts for organisations seeking to build a strong community of practice?
Q3) According to the textbook, organisational communication can flow in all of the following directions EXCEPT ________.
A)diagonally
B)theoretically
C)upward
D)laterally
E)downward
Q4) Teleconferencing is an example of a communication application.
A)True
B)False
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Chapter 17: Motivating Employees
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following was NOT one of the ways your textbook suggested for motivating contingent or temporary workers?
A)offer the opportunity to become a permanent employee
B)select permanent employees from a pool of temps
C)provide opportunities for training to temporary staff
D)encourage them to see that the job they are doing will help to develop marketable skills
E)ensure the temporary staff have the opportunity to work alongside permanent staff
Q2) ________ is the degree to which carrying out the work activities required by a job results in an individual's obtaining direct and clear information about the effectiveness of his or her performance.
A)Skill variety
B)Task significance
C)Autonomy
D)Feedback
E)Task identity
Q3) In a short essay, list and discuss the five core dimensions that can describe any job according to the job characteristics model.
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19
Chapter 18: Managers As Leaders
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Vroom and Yetton's path-goal model related leadership behaviour and participation to decision making.
A)True
B)False
Q2) Which of the following non-verbal behaviours do researchers who are training charismatic leaders NOT include?
A)having animated facial expressions
B)having relaxed posture
C)leaning toward the subordinate
D)avoiding eye contact
E)both C and D
Q3) What type of leaders guide or motivate their followers in the direction of established goals by clarifying role and task requirements?
A)transformational
B)transactional
C)informational
D)trait
E)charismatic
Q4) In a short essay, list and discuss the seven traits associated with leadership.
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