Leadership and Management Review Questions
Course Introduction
This course explores the foundational concepts and essential skills of leadership and management within a variety of organizational settings. Students will examine the theories and practices of effective leadership, understand the differences and synergies between managing and leading, and develop skills in decision-making, motivation, communication, and team building. The course also addresses contemporary challenges in leadership, including change management, conflict resolution, ethical considerations, and the impact of cultural diversity on management practices. Through case studies, group projects, and practical exercises, students will gain insights necessary to inspire and guide teams towards organizational goals.
Recommended Textbook Management 11th Edition by Ricky W. Griffin
Available Study Resources on Quizplus
22 Chapters
3570 Verified Questions
3570 Flashcards
Source URL: https://quizplus.com/study-set/2795
Page 2
Chapter 1: Managing and the Managers Job
Available Study Resources on Quizplus for this Chatper
175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/55676
Sample Questions
Q1) ____ skills,such as carrying plates of food,typing,or operating a computer-assisted design program,are needed to perform specialized tasks within an organization.
A)Human
B)Organizational
C)Conceptual
D)Technical
E)Strategic
Answer: D
Q2) Pragna is in charge of a call center.She is always at her desk and ready to start work at 8:00 a.m.,and she never leaves before 5:00 p.m.The people who work for her have noticed this pattern,and they model their attendance behavior after her.Pragna's actions are part of the monitor role as defined by Mintzberg.
A)True
B)False
Answer: False
Q3) ____________________ skills enable a manager to visualize the most appropriate response to a situation.
Answer: Conceptual
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Traditional and Contemporary Issues and Challenges
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/55677
Sample Questions
Q1) Which of the following historical books did not influence management?
A)The Second World War
B)Iliad
C)The Prince
D)Republic
E)Pride and Prejudice
Answer: E
Q2) In its current stage of development,quantitative management is able to accurately model even such complex processes as human behavior.
A)True
B)False
Answer: False
Q3) Harley-Davidson puts its brand on everything from motorcycles to toys and clothes.It is benefiting from A)equifinality.
B)synergy.
C)entropy.
D)a closed system.
E)subsystem interdependence.
Answer: B
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: The Environment and Culture of Organizations
Available Study Resources on Quizplus for this Chatper
182 Verified Questions
182 Flashcards
Source URL: https://quizplus.com/quiz/55678
Sample Questions
Q1) A(n)____________________ occurs when two or more firms combine to form a new firm.
Answer: merger
Q2) The ____ is the extent to which new competitors can easily enter a market or market segment.
A)threat of substitute products
B)threat of new entrants
C)threat of hostile takeover
D)power of competitors
E)competitor overload
Answer: B
Q3) Everything outside an organization's boundaries that might affect it is its ____________________ environment.
Answer: external
Q4) Task environments are the same from organization to organization because each company functions in the same global environment.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: The Ethical and Social Environment
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/55679
Sample Questions
Q1) ____ is a thorough,formal analysis of the effectiveness of a firm's response to social responsibility.
A)An ethics review
B)A legal compliance assessment
C)A corporate conduct review
D)A corporate social audit
E)Whistle-blowing
Q2) Which of the following represents an attempt to manage social responsibility by means of what the text calls ethical compliance?
A)Requiring top financial managers to ensure compliance with securities and banking regulations
B)Creating a committee to write a code of ethics or review proposals concerning selection and promotion
C)Donating money to fund public broadcasting or the performing arts
D)Consulting the legal department regarding the requirements of a particular statute
E)Making human resource managers responsible for complying with EEOC standards
Q3) Colleges,courts,and creditors are all ____________________ to organizations.
Q4) Taxes on corporations are a form of ____________________ regulation.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: The Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/55680
Sample Questions
Q1) Germany is a mature market economy.One major problem GE expected to face when it began operating in Germany was
A)cultural barriers.
B)fluctuations in political relations.
C)taking market share from established firms.
D)government regulation of trade.
E)an underdeveloped infrastructure.
Q2) Compassion International is a children's charity that provides basic necessities,schooling,and job training for poverty-stricken children around the world.This not-for-profit organization would require which type of investment when it enters a new country?
A)Direct investment
B)Joint venture
C)Licensing
D)Importing/exporting
E)Franchising
Q3) Most MNCs use direct investment exclusively because they are so big they can afford to buy companies.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: The Multicultural Environment
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/55681
Sample Questions
Q1) The ____________________ of an organization is the set of values that help its members understand what the organization stands for.
Q2) How does workforce diversity affect organizational practices with regard to workers? Provide an example.
Q3) A change in the demographics around Detroit prompted a real estate company to hire agents that more closely reflected the buying market.In doing so the entire office became more flexible and able to adapt to its changing environment.This is an example of the ____ argument for diversity.
A)resource acquisition
B)systems flexibility
C)cost
D)financing
E)creativity
Q4) A unique set of issues involving social culture can arises within the boundaries of an organization only when there is multiculturalism.
A)True
B)False
Q5) What are the affects of diversity in an organization?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Basic Elements of Planning and Decision Making
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/55682
Sample Questions
Q1) A(n)____ for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 1000 customers." It would develop naturally out of a strategic goal "to increase recycling by 10% everywhere."
A)tactical goal
B)mission statement
C)operational goal
D)operational plan
E)vision
Q2) What are the barriers to effective goal setting?
Q3) Goals set for broad general issues are called
A)tactical.
B)strategic.
C)operational.
D)functional.
E)autonomous.
Q4) The steps to be followed in case of a fire can be found on the back of any hotel door.These instructions are an example of rules and regulations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Strategy and Strategic Planning
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/55683
Sample Questions
Q1) When the iPhone 5 was anticipated for release,the iPhone 4 was expected to drop in price from $250 to $50.The four was at which stage of the product life cycle?
A)Introduction
B)Growth
C)Maturity
D)Decline
E)Extinct
Q2) In their book In Search of Excellence,Peters and Waterman found that successful companies "stuck to their knitting." In other words,they concentrated on those things that they do well.To which component of organizational strategy does this idea most directly relate?
A)Organizational opportunity
B)Common strength
C)Distinctive competence
D)Resource deployment
E)Scope
Q3) Chanel,Monte Blanc,and Allen Edmonds pursue an overall cost leadership strategy.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Managing Decision Making and Problem Solving
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/55684
Sample Questions
Q1) ____ occurs when the decision maker is constrained by his or her own values,experiences,skills,and reflexes.He or she also has less than complete knowledge and information.
A)Optimization
B)Intuitive decision making
C)Bounded rationality
D)Escalation of commitment
E)Satisficing
Q2) ____________________ are the most common form of decision-making group.
Q3) When a communications president agrees to be interviewed for 60 Minutes,she can be described as having a high degree of risk propensity.
A)True
B)False
Q4) In more and more organizations today,important decisions are made by individuals rather than by groups and teams.
A)True
B)False
Q5) The first step in the rational decision-making model is ____________________ the decision situation.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing New Venture Formation and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/55685
Sample Questions
Q1) ____________________ are people who engage in planning,organizing,operations,and assuming risk in a business venture.
Q2) ____________________ businesses provide ____________________ businesses with many of the services,supplies,and raw materials they need.
Q3) The SBA program that is designed to help small businesses that cannot afford consultants is called ____________________.
Q4) An entrepreneur does all of the following EXCEPT A)organize.
B)plan.
C)hire professional managers.
D)assume risk.
E)operate.
Q5) In which of the following industries are you most likely to find small business success?
A)Retailing
B)Department store retailing
C)Wholesaling
D)Airline
E)Manufacturing
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Basic Elements of Organizing
Available Study Resources on Quizplus for this Chatper
180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/55686
Sample Questions
Q1) Design your dream job.Are you high-growth need or low-growth need?
Q2) High schools register seniors first,then juniors,sophomores and finally freshmen.What basis of departmentalization does this represent?
A)Time
B)Function
C)Sequence
D)Location
E)Product
Q3) Giovanna is very competent.She works in a relatively predictable environment.All of her subordinates do the same activity with few problems.This situation would tend to call for
A)a narrow span of management.
B)delegation.
C)a wide span of management.
D)a tall organization.
E)a decentralized organization.
Q4) Positions that are in the direct chain of command and are responsible for achievement of organizational goals are called ____________________ positions.
Q5) What are the basic elements of organizing?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Organization Design
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/55687
Sample Questions
Q1) Which of the following strategies would generally follow a bureaucratic design?
A)Prospector
B)Analyzer
C)Defender
D)Reactor
E)Inspector
Q2) The existence of which of the following factors would most likely make the implementation of a matrix organization design inadvisable?
A)A need to process large amounts of information
B)Strong pressure from the environment for more than one structural design
C)Several similar businesses owned by one corporation
D)A shortage of personnel with strong marketing skills
E)A lack of funds to hire adequate staff personnel
Q3) The matrix organization design violates Fayol's principle of unity of command,which states that each subordinate should report to one and only one superior.
A)True
B)False
Q4) ____________________ is the degree to which the various subunits must work together in a coordinated fashion.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Organization Change and Innovation
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/55688
Sample Questions
Q1) eBay wanted to sell Skype.This represented an attempt to implement change through a change in structure and design.
A)True
B)False
Q2) Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.
Q3) The focus of the organization development intervention technique known as technostructural activities is on
A)the patterns, processes, and methods of conflict resolution in the organization.
B)the design of the organization, its transformation processes, and how they interrelate with people.
C)helping people to formulate their own goals and integrate them with the goals of the organization.
D)enhancing the overall effectiveness of the group through understanding of other people's points of view.
E)improving the relationship between two or more groups.
Q4) List and briefly describe six organization development interventions.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Managing Human Resources in Organizations
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/55689
Sample Questions
Q1) Spouses of military members used to complain they could not find jobs because they moved every three years with the military.But with the increased demand for ____,some organizations value the ability to make a relatively short-term commitment by hiring military spouses.
A)temporary workers
B)emergent workers
C)task-oriented employees
D)job-specific employees
E)knowledge workers
Q2) Legislation that places constraints on the selection of employees includes
A)the Fair Labor Standards Act.
B)Title VII of the Civil Rights Act.
C)the Age Discrimination Act.
D)Title VII of the Civil Rights Act and the Age Discrimination Act.
E)All of these choices
Q3) The effectiveness of the HR function does not have a substantial impact on the bottom-line performance of a firm.
A)True
B)False
Q4) Sick days and insurance are ____________________.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Basic Elements of Individual Behavior in Organizations
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/55690
Sample Questions
Q1) Corinne observed her company laying people off without notice or explanation.Her ____ will likely decrease.
A)organizational commitment
B)job satisfaction
C)selective perception
D)external locus of control
E)high authoritarianism
Q2) Organizational stressors include
A)task demands.
B)physical demands.
C)role demands.
D)interpersonal demands.
E)All of these choices
Q3) ____________________ may be physical,psychological,or emotional.
Q4) ____________________ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.
Q5) One of your coworkers does acceptable work in terms of production quantity and quality,but he refuses to work late.He is probably not considered a good organizational
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing Employee Motivation and Performance
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/55691
Sample Questions
Q1) The historical perspectives on motivation are the traditional,human relations,and contingency approaches.
A)True
B)False
Q2) Desired behavior is likely to be repeated as a result of
A)positive reinforcement.
B)avoidance.
C)extinction.
D)punishment.
E)both positive reinforcement and avoidance.
Q3) The ____________________ approach to human motivation guides most contemporary thinking about human motivation.
Q4) People with a high need for power have a desire to assume personal responsibility,a tendency to set moderately difficult goals,a desire for specific and immediate feedback,and a preoccupation with their task.
A)True
B)False
Q5) Gregory works two days a week from his computer at home.He is
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Leadership and Influence Processes
Available Study Resources on Quizplus for this Chatper
168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/55692
Sample Questions
Q1) Fiedler's ____________________ model assumed that an individual's leadership style was fixed.
Q2) Briefly describe the five kinds of power available to leaders and/or managers.
Q3) When there is a mismatch between leader style and the type of situation in which leaders find themselves,what does Fiedler suggest should be done?
A)Change the leader's style
B)Change the situation
C)Change either leader style or the situation
D)Change the valence of rewards
E)Change subordinate expectancies
Q4) Researchers gave up trying to identify traits as predictors of leadership ability,but many voters have not.
A)True
B)False
Q5) The two personal characteristics of subordinates that the path-goal theory identifies as situational factors are subordinates' perception of their own abilities and their
Q6) Do you want others to consider you a manager or leader? Why?
Q7) A manager who withholds information is using ____________________.
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Managing Interpersonal Relations and Communication
Available Study Resources on Quizplus for this Chatper
159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/55693
Sample Questions
Q1) The person who transmits the message is the A)receiver.
B)sender.
C)messenger.
D)translator.
E)boss.
Q2) Credibility problems caused by withholding information and making bad decisions can be barriers to communication.
A)True
B)False
Q3) Recent research has shown that the information carried in the organizational grapevine is fairly accurate.
A)True
B)False
Q4) Interpersonal communication
A)can be written.
B)can be oral.
C)is affected by noise.
D)occurs between people.
E)All of these choices
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/55694
Sample Questions
Q1) The informal leader of a group usually draws on which forms of power?
A)Legitimate and reward
B)Reward and coercive
C)Coercive and expert
D)Expert and referent
E)Referent and legitimate
Q2) Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?
A)Low cohesiveness/low norms
B)Low cohesiveness/high norms
C)High cohesiveness/low norms
D)High cohesiveness/high norms
E)High cohesiveness regardless of performance norms
Q3) Identify and define the five types of teams and groups in organizations.
Q4) You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.
Q5) When norms are low,performance will be high,if group cohesiveness is low.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Basic Elements of Control
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/55695
Sample Questions
Q1) An after-action report is a screening control.
A)True
B)False
Q2) During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.
A)screening
B)preliminary
C)postaction
D)cybernetic
E)yes-no
Q3) Information systems are an essential element of strategic control.
A)True
B)False
Q4) Bureaucratic control focuses on enhanced performance that exceeds minimum acceptable standards.
A)True
B)False
Q5) Discuss the relationship between strategy and control for a global organization.
Q6) Describe the role of feedback in the control process.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Managing Operations, Quality, and Productivity
Available Study Resources on Quizplus for this Chatper
168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/55696
Sample Questions
Q1) ____ is the process of managing operations control,resource acquisition and purchasing,and inventory to thus improve overall efficiency and effectiveness.
A)Supply-chain management
B)Resource management
C)Inventory management
D)Quality control
E)Productivity control
Q2) Employee ____________________ can improve quality and productivity.
Q3) Features supplement the services basic functioning characteristics.
A)True
B)False
Q4) Organizational strategies and operations management affect each other directly.
A)True
B)False
Q5) Shopping malls bring together the customer and the product.They create ____________________ utility.
Q6) The United States has one of the highest levels of ____________________ in the world.
Q7) What is supply chain management? What is the purpose?
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 22: Managing Information and Information Technology
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/55697
Sample Questions
Q1) Management information systems help link several parts of an organization together. A)True
B)False
Q2) The scanning device many teachers use to read computer answer sheets would be classified as a processor.
A)True
B)False
Q3) ____________________ information,like timely information,depends on the needs and circumstances of a particular manager.
Q4) Information systems can lead to employees' feeling ____________________ as they gain more access to information from computers and are able to work in more remote locations.
Q5) The central processor and the input and output devices are known as computer ____________________.
Q6) ____________________ means that the information must provide a valid and reliable reflection of reality.
Q7) Compare and contrast the terms data and information.Give an example of each term.
To view all questions and flashcards with answers, click on the resource link above. Page 24