Leadership and Management Review Questions
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational contexts. Students will examine theories of leadership, decision-making, motivation, and team dynamics, learning how to effectively lead diverse groups and manage resources to achieve organizational goals. The course emphasizes the development of key leadership skills, including communication, strategic planning, conflict resolution, and ethical decision-making. Through case studies, group projects, and practical exercises, students will gain insights into the challenges and opportunities faced by leaders and managers in todays dynamic work environments.
Recommended Textbook Management 11th Edition by Richard
L. Daft
Available Study Resources on Quizplus
19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.
A)True
B)False
Answer: False
Q2) The _____ role involves resolving conflicts among subordinates between the managers department and other departments.
A) resource allocator
B) entrepreneur
C) negotiator
D) liaison
E) disturbance handler
Answer: E
Q3) In the _____ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others.
Answer: entrepreneur
Q4) _____ skills refers to the understanding and proficiency in the performance of specific tasks.
Answer: Technical
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:
A) scientific management.
B) bureaucratic organizations.
C) administrative management theory.
D) human resource management.
E) all of these.
Answer: B
Q2) The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.
A)True
B)False
Answer: True
Q3) A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.
Answer: historical
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
A) Internal environment
B) Task environment
C) Work environment
D) General environment
E) None of these
Answer: B
Q2) Discuss the relationship between external environmental characteristics and uncertainty.
Answer: The external environment can be evaluated along two dimensions. First, one can evaluate (high to low) a number of factors in the environment. Second, one can evaluate (high to low) the rate of change of those factors. When both variables are low, low uncertainty characterizes the external environment. When both variables are high, the external environment is marked by a high level of uncertainty. A highly uncertain environment requires organizations to adapt and/or attempt to influence the external environment.
Q3) A(n) _____ is when two or more organizations combine to make one organization. Answer: merger
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) ____ is the most widespread approach to international involvement in China and India.
A) Importing
B) Exporting
C) Manufacturing
D) Outsourcing
E) Greenfield venture
Q2) List the four dimensions of national value systems identified by Hofstede.
Q3) Licensing means engaging in the international division of labor so that work activities can be done in countries with the cheapest sources of labor and supplies.
A)True
B)False
Q4) What is global outsourcing? Identify a unique variation of global outsourcing.
Q5) Identify and briefly explain at least two key factors in economic, sociocultural and political-legal environments that affect an organization.
Q6) An MNC is managed as an integrated worldwide business system.
A)True
B)False
Q7) Describe GATT and the World Trade Organization.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample
Questions
Q1) Individuals at the _____ level are guided by an internal set of values and standards and will even disobey rules or laws that violate these principles.
Q2) Define ethics and explain how the domain of ethics relates to law and free choice.
Q3) Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
A)True
B)False
Q4) The ethical concept that moral behaviors produce the greatest good for the greatest number is referred to as _____ approach.
Q5) A(n) _______ would outline the procedures Larry should use in this and other ethical situations.
A) principle-based statement
B) code of ethics
C) corporate credo
D) policy-based statement
E) ethics committee
Q6) List and define the criteria of corporate social responsibility.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) After fully developing their new business idea, Holly and Trent recognize the need to develop a business plan. Typical business plans will include all of the following, except:
A) mission or vision of the company.
B) information about the suppliers.
C) policy for extending credit to customers.
D) analysis of critical risks that threaten success.
E) all of these should be included.
Q2) With the entrepreneurial personality, Holly can be expected to have all of the following traits except:
A) internal locus of control.
B) tolerance for ambiguity.
C) high need to achieve.
D) high uncertainty avoidance.
E) all of these.
Q3) A human quality linked to entrepreneurship in which people are motivated to excel and pick situations in which success is likely is called the _____.
Q4) What is tolerance for ambiguity? Why is it an important trait?
Q5) List five of the six characteristics of entrepreneurs.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) Compare the four levels of goals and plans.
Q2) Briefly define the characteristics of an effective goal.
Q3) Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?
A) Tactical plans
B) Strategic plans
C) Operational plans
D) Supervisory plans
E) Organizational plans
Q4) _____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.
A) Operational; strategic; tactical
B) Tactical; operational; strategic
C) Strategic; tactical; operational
D) Operational; tactical; strategic
E) None of these.
Q5) _____ plans are developed to achieve a set of goals that are not likely to be repeated in the future.
Page 9
Q6) List the five characteristics of effective goals.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) The world-wide standardization of product design and advertising refers to globalization.
A)True
B)False
Q2) Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as _____.
A) dogs
B) question marks
C) stars
D) cash cows
E) none of these
Q3) When properly managed, _____ can create additional value with existing resources, providing a big boost to the bottom line.
A) synergy
B) competitors
C) government contacts
D) command structure
E) cooperation among customers
Q4) The question What business are we in? concerns the _____ strategy.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) The political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisficing choice for resolving problems using intuition.
A)True
B)False
Q2) A(n) _____ is assigned the role of challenging the assumptions and assertions made by the group.
Q3) Managers confront a decision requirement in the form of either a problem or an opportunity.
A)True
B)False
Q4) _____ means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance.
Q5) _____ is the process of identifying problems and opportunities and then resolving them.
Q6) Briefly describe the assumptions underlying the classical model of decision making.
Q7) A normative decision making model defines how a manager _____ make decisions.
Q8) _____ is the process of forming alliances among managers.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) Describe service technology.
Q2) Organizational structure includes which of these?
A) The set of formal tasks assigned to individuals
B) The set of formal tasks assigned to departments
C) The design of systems to ensure effective coordination of employees across departments
D) Formal reporting relationships
E) All of these are part of organizational structure.
Q3) A organizational map is a visual representation of an organization's structure, showing communication and lines of power.
A)True
B)False
Q4) Line departments perform tasks that reflect the organization's primary goal and mission.
A)True B)False
Q5) The divisional structure is sometimes called a(n) _____, _____, or _____.
Q6) List the three basic types of production technology.
Q7) What is the team approach to departmentalization and what are its main disadvantages?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) A(n) _____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.
Q2) Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:
A) force field analysis.
B) barrier analysis.
C) negotiation.
D) assessment of goals.
E) all of these.
Q3) A(n) _____ is a change in the organization's product or service outputs.
Q4) People change starts with training everyone in the organization.
A)True
B)False
Q5) The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) All of the following are questions relevant to human resource planning EXCEPT:
A) "What is the current turnover rate?"
B) "What is the volume of business expected to be over the next five years?"
C) "What was the volume of business over the past five years?"
D) "How will new technology affect the organization?"
E) All of these are relevant questions for human resource planning.
Q2) _____ are people who work for an organization, but not on a permanent or full-time basis.
Q3) Skill-based pay means linking compensation to the specific tasks an employee performs.
A)True
B)False
Q4) Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
A) Performance review ranking system
B) Semantic differential rating scale
C) Behaviorally anchored rating scale
D) Unidimensional rating scale
E) All of these
Q5) List the most frequently used selection devices.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:
A) stereotype
B) ethnocentrism
C) plurality
D) glass ceiling threat
E) the female advantage
Q2) The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.
A)True
B)False
Q3) Which is the highest level of sexual harassment?
A) Generalized
B) Inappropriate/offensive
C) Sexual crimes
D) Solicitation with promise of reward
E) Coercion with threat of punishment
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) Self-management is NOT a component of emotional intelligence.
A)True
B)False
Q2) Role ambiguity is defined as uncertainty about what behaviors are expected of a person in a particular role.
A)True
B)False
Q3) ______ are stressors associated with relationships in the organization.
Q4) Describe any three common perceptual distortions that managers make. Give an example of each.
Q5) Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
A)True
B)False
Q6) An internal attribution says something about the situation has caused the person's behavior.
A)True
B)False
Q7) Briefly describe the perception process.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) The distinguishing personal characteristics of a leader are known as:
A) traits.
B) sources of power.
C) leadership styles.
D) leadership behaviors.
E) personal preferences.
Q2) Good leadership is needed to help the organization meet current commitments, while good management is needed to move the organization in the future.
A)True
B)False
Q3) Values associated with interactive leadership include personal confidence, exclusion, and independence.
A)True
B)False
Q4) Describe the six interpersonal influence tactics for leaders.
Q5) _____ are the distinguishing personal characteristics of a leader, such as intelligence, values, and appearance.
Q6) List the two dimensions used in Blake and Mouton's Leadership Grid.
Q7) Distinguish between charismatic and transformational leadership.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) A(n)_____ is an example of an intrinsic reward.
A) employee's feelings of self-worth
B) pat on the back from your boss
C) pay raise
D) promotion
E) bonus
Q2) Which of the following theories focuses on employee learning of desired work behaviors?
A) Reinforcement theory
B) ERG theory
C) Hierarchy of needs theory
D) Experiential learning theory
E) Content theory
Q3) A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the _____ theory.
Q4) Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention, recognition, and appreciation from others.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.
A)True
B)False
Q2) Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.
A)True
B)False
Q3) Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
A) Goals
B) Practices
C) Performance feedback
D) Indoctrination
E) Job instructions
Q4) Describe the three categories of horizontal communication.
Q5) Describe the difference between centralized networks and decentralized networks.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) A team shares or rotates leadership roles while a group has a designated strong leader.
A)True
B)False
Q2) Which of the following is a standard of conduct that is shared by team members and guides their behavior?
A) Leadership
B) Cohesiveness
C) Norm
D) Attitude
E) None of these
Q3) Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development.
A) forming
B) storming
C) norming
D) performing
E) adjourning
Q4) What are the three key components of the author's definition of a team?
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) A(n) _____ lists forecasted and actual revenues of the organization.
Q2) Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which control philosophy?
A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management
Q3) Six Sigma is most beneficial when employees have challenging jobs.
A)True
B)False
Q4) The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its:
A) activity ratio.
B) profitability ratio.
C) income statement.
D) liquidity ratio.
E) balance sheet.
To view all questions and flashcards with answers, click on the resource link above. Page 21