Leadership and Management Question Bank
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational contexts. Students will examine different leadership styles, theories, and approaches, as well as key management functions such as planning, organizing, leading, and controlling. The course emphasizes the development of critical thinking, decision-making, and interpersonal skills necessary for effective leadership and management. Through case studies, group discussions, and practical exercises, students will gain insight into motivating teams, handling conflict, implementing change, and fostering a productive work environment.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
Source URL: https://quizplus.com/quiz/5629
Sample Questions
Q1) ____________________ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
Answer: Controlling
Q2) The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.
A) specialist; generalist
B) "leader"; doer
C) generalist; specialist
D) producer; expert
E) communicator; operator
Answer: A
Q3) ____________________ is the management function concerned with assigning tasks, grouping tasks into departments, and allocating resources to departments.
Answer: Organizing
Q4) Being visible and putting people before business are among the important leadership skills during crisis management.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) A supply chain is a network of multiple businesses and individuals that are connected through the flow of products or services.
A)True
B)False
Answer: True
Q2) According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.
A)True
B)False
Answer: False
Q3) In ____ every situation viewed as unique.
A) a universalist view
B) a contingency view
C) a case view
D) scientific management view
E) None of these
Answer: C
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Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
Source URL: https://quizplus.com/quiz/5631
Sample Questions
Q1) Lying at the heart of Chinese culture, ____________________ is a supportive, mutually beneficial connection between two people.
Answer: guanxi
Q2) Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.
A) adversarial, partnership
B) partnership, adversarial
C) strategic, competitive
D) competitive, strategic
E) none of these
Answer: B
Q3) The bureaucratic culture has an external focus and a consistency orientation for a dynamic environment.
A)True
B)False
Answer: False
Q4) An object, act, or event that conveys meaning to others is known as a(n)
Answer: symbol
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Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/5632
Sample Questions
Q1) The multinational stage of corporate international development transcends any single home country. The ownership, control, and top management tend to be dispersed among several nationalities.
A)True
B)False
Q2) Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?
A) Economic
B) Legal
C) Political
D) Sociocultural
E) Technological
Q3) Direct investing means that the company is involved in managing the productive assets in a foreign country. There are three options for direct investing. Name and compare these three options.
Q4) Some economic environments of business include resource and product markets, language, religion, and per capita income.
A)True
B)False
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/5633
Sample Questions
Q1) Which of these employee behaviors matches with the postconventional level of personal moral development?
A) Empowered employees, full participation
B) Task accomplishment
C) Act in own interest
D) Work group collaboration
E) Autocratic
Q2) List and define the stages of moral development.
Q3) An organization's decision to produce a new product is in the
A) domain of codified law.
B) domain of free choice.
C) domain of ethics.
D) domain of compensatory justice.
E) domain of social responsibility.
Q4) Economic, legal, ethical, and discretionary responsibilities are the four areas of social responsibility which can be used to evaluate corporate social performance.
A)True
B)False
Q5) List three examples of primary stakeholders.
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) ____________________ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.
Q2) Contingency plans are also referred to as
A) standing plans.
B) rules.
C) scenarios.
D) procedures.
E) operationally tactical plans.
Q3) What are the three stages of crisis management?
Q4) Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.
A)True
B)False
Q5) The planning process begins with which of these?
A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/5635
Sample Questions
Q1) Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
A) Star
B) Cash cow
C) Question mark
D) Dog
E) Cat
Q2) SWOT analysis includes a review of the internal threats and opportunities.
A)True
B)False
Q3) The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as
A) core competence.
B) synergy.
C) value creation.
D) business-level strategy.
E) multidomestic strategy.
Q4) In the BCG matrix, the star has a(n) ____________________ market share in a rapidly growing industry.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) ____________________ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.
Q2) Programmed decisions are decisions that are made for situations that have occurred often in the past and allow decision rules to be developed to guide future decisions.
A)True
B)False
Q3) WorldCom, a telecommunications company, decided to buy Skytel in 1999. This would be considered a programmed decision.
A)True
B)False
Q4) Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.
A)True
B)False
Q5) ____________________ means that all the information the decision-maker needs is fully available.
Q6) Briefly describe the four major personal decision styles.
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
Source URL: https://quizplus.com/quiz/5637
Sample Questions
Q1) Most organizations today discourage managers to delegate authority to the lower levels given the challenges to meet customer needs and adapt to the environment.
A)True
B)False
Q2) Typically, project managers have authority over ____ but not over ____ assigned to it.
A) people, the project
B) the project, people
C) resources, the project
D) people, other resources
E) finances, products
Q3) In a matrix approach to departmentalization, two chains of command exist, with top priority given to the team managers.
A)True
B)False
Q4) The confusion and frustration caused by the dual chain of command is the major problem of the matrix structure.
A)True
B)False
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/5638
Sample Questions
Q1) Which approach to change implementation should be used when a crisis exists?
A) Education
B) Participation
C) Coercion
D) Top management support
E) None of these
Q2) Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
A)True
B)False
Q3) Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.
Q4) ____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/5639
Sample Questions
Q1) List the most frequently used selection devices.
Q2) Benefits make up more than 60 percent of labor costs in the United States.
A)True
B)False
Q3) One of the newest ways of gauging whether a candidate is right for the company is by checking
A) previous places of employment.
B) with references.
C) trial employment period.
D) aptitude tests.
E) social networking sites.
Q4) With the ____________________, the organization and the individual attempt to match the needs, interests, and values that they offer each other.
Q5) A written test, designed to measure a particular attribute such as intelligence or aptitude, is called a(n) ____________________.
Q6) Describe the concept of changing social contract by differentiating between the new and the old contract.
Q7) What are the three primary goals of human resource management (HRM)?
Q8) Name and briefly describe four of the alternatives for training.
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/5640
Sample Questions
Q1) A diverse workforce is better able to anticipate and respond to changing consumer needs.
A)True
B)False
Q2) Solicitation with the promise of reward is the highest level of sexual harassment.
A)True
B)False
Q3) ____ serves as invisible barriers to important lateral movement within the organization.
A) Barriers to entry
B) Affirmative action
C) Equal opportunity
D) The glass wall
E) The glass ceiling
Q4) What are the 5 steps in implementing a change to develop a truly diverse workplace?
Q5) ____________________ is designed to make people aware of their own prejudices and stereotypes.
Q6) Briefly explain the concepts of a glass wall and a glass ceiling.
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called
A) perceptual distortion.
B) closure activity.
C) the fundamental attribution error.
D) stereotyping.
E) perceptual grouping.
Q2) According to one recent book, the secret to success in work and life is likability.
A)True
B)False
Q3) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ____________________.
Q4) ____________________ are stressors arising from the tasks required of a person holding a particular job.
Q5) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the
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Page 15
Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/5642
Sample Questions
Q1) Influence means that the relationship among people is passive.
A)True
B)False
Q2) The effective follower exhibits neither critical, independent thinking nor active participation.
A)True
B)False
Q3) List the two types of personal power.
Q4) Which of the following is consistent with initiating structure?
A) Task oriented behavior
B) Open communication
C) Teamwork oriented
D) People oriented behavior
E) Country-club management style
Q5) Interactive leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
A)True
B)False
Q6) Describe the seven interpersonal influence tactics for leaders.
Page 16
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/5643
Sample Questions
Q1) In goal-setting theory, ____ refers to the idea that employees have "buy into" the goals.
A) goal specificity
B) goal difficulty
C) goal acceptance
D) feedback
E) goal motivation
Q2) The delegation of power and authority to subordinates is referred to as
A) need for power.
B) need for achievement.
C) empowerment.
D) passing the buck.
E) need of affiliation.
Q3) A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the ____________________ theory.
Q4) Briefly describe Maslow's hierarchy of needs theory.
Q5) ____________________ theories explain how workers select behavioral actions to meet their needs and determine whether their choices were successful.
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The topics covered in upward communication are indoctrination and implementation of goals and strategies.
A)True
B)False
Q2) Highly successful salespeople spend ____ of a sales call letting the customer talk.
A) 15-20 percent
B) 40-50 percent
C) 60-70 percent
D) all
E) none
Q3) To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.
Q4) All of the following are results of dialogue EXCEPT:
A) Unified group
B) Shared meaning
C) Opposition beaten down
D) Transformed mind-sets
E) Long-term innovative solutions
Q5) Describe the difference between centralized networks and decentralized networks.
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) People who play the task specialist role often display the compromising behavior.
A)True
B)False
Q2) Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?
A) Harmonize
B) Seek information
C) Initiation
D) Reduce tension
E) Compromise
Q3) Members of ____ teams remain in separate locations around the world and conduct their work electronically.
A) intercultural
B) international
C) multinational
D) virtual global
E) distance
Q4) Briefly discuss the various styles that can be used to handle conflict.
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Page 19
Chapter 18: Managing Quality and Performance
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.
Q2) The ____ offers some indication of the degree to which various countries are open regarding economic matters.
A) Opacity Index
B) Economic Index
C) Clarity Index
D) National Index
E) Foreign Economy Index
Q3) Hierarchical control is most consistent with
A) bottom-up budgeting.
B) top-down budgeting.
C) operational budgeting.
D) revenue budgeting.
E) horizontal budgeting.
Q4) Liabilities are the firm's debts, both current and long-term.
A)True
B)False
Q5) List the four steps in the feedback control model.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/5647
Sample Questions
Q1) A facilities layout in which machines that perform the same function are grouped together in one location is called a process layout.
A)True
B)False
Q2) Which of the following is the term for managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers?
A) Procurement management
B) Supply chain management
C) Customer satisfaction
D) Logistics
E) Competitive advantage
Q3) Peer to peer software allows individual computers to talk directly with other PC's without an intermediary.
A)True
B)False
Q4) A computer network that uses internet technology but limits access to all or some of the organization's employees is referred to as a(n) ____________________.
Page 21
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Chapter 20: Managing Small Business Start-Ups
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152 Verified Questions
152 Flashcards
Source URL: https://quizplus.com/quiz/5628
Sample Questions
Q1) A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.
A) intrapreneur
B) entrepreneur
C) manager
D) leader
E) introvert
Q2) The primary focus of most entrepreneurs is retail, manufacturing and/or service type of businesses.
A)True
B)False
Q3) ____________________ is an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
Q4) The owner should start implementing more structured control systems by Stage 3 of growth for an entrepreneurial firm.
A)True
B)False
Q5) The majority of the incubators are operated by ____________________.
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