Leadership and Management Question Bank
Course Introduction
Leadership and Management explores the foundational principles and practices essential for effective organizational leadership and administration. The course examines the distinctions and connections between leadership and management roles, delving into theories of motivation, decision-making, team building, communication, and change management. Students will analyze real-world case studies, develop critical thinking and problem-solving skills, and assess various leadership styles and management strategies that contribute to organizational success in diverse environments. The curriculum also emphasizes ethical considerations, cultural competence, and the development of personal leadership capabilities necessary for driving positive change within teams and organizations.
Recommended Textbook Management 13th Edition by
Richard L. Daft
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3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) One of the biggest mistakes in rapidly changing business environments is managers' ineffective communication skills.
A)True
B)False
Answer: True
Q2) The most important responsibilities for __________ managers include communicating a shared vision for the organization and shaping corporate culture.
A) top
B) middle
C) first-line
D) leading
E) organizing
Answer: A
Q3) When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) The field of management that specializes in the physical production of goods or services refers to operations management.
A)True
B)False
Answer: True
Q2) One of the criticisms of scientific management is it did not acknowledge variance among individuals.
A)True
B)False
Answer: True
Q3) Max Weber felt selection of employees should be based on: A) education.
B) competence. C) connections.
D) political skills.
E) efficient systems.
Answer: B
Q4) The concept that the whole is greater than the sum of its parts is known as __________.
Answer: synergy
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) __________ are organizations in the same industry or type of business that provide goods or services to the same set of customers.
Answer: Competitors
Q2) The __________ of the general environment includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.
Answer: natural dimension
Q3) Costco has recently opened stores in Spain and plans to expand its operations to Japan, Taiwan, and South Korea. This is an example of Costco focusing on the __________ dimension of its general environment.
A) international
B) sociocultural
C) natural
D) business
E) economic
Answer: A
Q4) A(n) __________ is a system formed by the interaction among a community of organizations in the environment.
Answer: organizational ecosystem
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Chapter 4: Managing in a Global Environment
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178 Flashcards
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Sample Questions
Q1) Starbucks has used __________ to expand in China and India.
A) offshoring
B) joint ventures
C) exporting
D) outsourcing
E) all of these
Q2) Which of the following types of companies place an emphasis on their home countries?
A) Polycentric
B) Geocentric
C) Ethnocentric
D) Global
E) Regiocentric
Q3) Cultural factors sometimes can be __________ political and economic factors when working or living in a foreign country.
A) easier to understand than
B) similar to
C) more perplexing than
D) less important than
E) none of these
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Many companies routinely use Facebook and other social media outlets as part of their management practice. In a climate where so much information is so readily available, why is it important for a manager to be ethical when using social media for business purposes? Write a short essay that answers the above question and argues whether or not social media can be used ethically to monitor employee behavior and to gather competitive intelligence.
Q2) The "__________" part of the triple bottom line looks at how socially responsible the organization is in terms of fair labor practices, diversity, supplier relationships, treatment of employees, contributions to the community, and so forth.
A) Planet
B) People
C) Public
D) Profit
E) Performance
Q3) The right of free consent, the right to privacy, and the right to freedom of speech are rights that should be considered in the moral-rights approach.
A)True
B)False
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Research indicates that the __________ of a company, more so than its __________, determines the number of jobs that it creates.
A) age; quality of leadership
B) age; size
C) location; size
D) location; age
E) size; age
Q2) Entrepreneurs who aspire to start online businesses should implement all the following steps except:
A) create a professional Web site.
B) choose a domain name.
C) use social media.
D) determine physical location.
E) find a market niche.
Q3) The most common source of new business ideas comes from in-depth understanding of an industry or profession.
A)True
B)False
Q4) Name the three ways that entrepreneurs can become business owners.
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) A benefit to decentralized planning is that:
A) planning is done by top managers who have expertise in the strategic vision of the company.
B) planning experts work directly with line managers and frontline employees to develop dynamic plans that meet fast-changing needs.
C) planning is completed by planning experts who can develop robust plans that address sensitive company issues.
D) top managers developcreative solutions that are implemented at all levels of the organization.
E) it relies on the expertise of department managers who communicate their solutions upward to top management.
Q2) In the MBO process, after the first step of setting goals is accomplished, the next step that Katelynn should expect is:
A) reviewing progress toward company goals.
B) appraising overall performance.
C) developing action plans.
D) defining the mission.
E) none of these.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) If ABC International has standardized its product design and advertising throughout the world, it is pursuing a(n) __________ strategy.
A) multidomestic
B) retrenchment
C) glocalization
D) globalization
E) export
Q2) General Products Inc. is a small clothing designer and manufacturer located in the United States. A vast majority of the company's revenues comes from U.S. sales, although about 10 percent of the company's revenue come from sales to Canada. General Products Inc. can best be described as using which global corporate strategy?
A) Globalization
B) Multidomestic
C) Export
D) Glocalization
E) Domestic
Q3) When organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone, __________ occurs.
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10
Chapter 9: Managerial Decision Making
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Sample Questions
Q1) The classical model of decision making is most useful when applied to programmed decisions and to decisions characterized by certainty or risk because relevant information is available and probabilities can be calculated.
A)True
B)False
Q2) When an organization falls short of established performance goals, or when a possibility exists of enhancing future performance, managers must make a decision. Summarize the six steps of managerial decision making by providing a realistic example of a business problem or opportunity that you could encounter as a manager. Make the decision you think is most effective, and identify each step of the decision-making process in your example.
Q3) __________ is by far the most difficult situation for a decision maker.
A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming
Q4) Explain how a manager selects the desired decision in the managerial decision-making process.
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Which of the following typically is not considered a staff department?
A) Product development
B) Accounting
C) Marketing
D) Human resources
E) Labor relations
Q2) With a(n) __________, the entire organization is made up of horizontal teams that coordinate their work and work directly with customers to accomplish the organization's goals.
Q3) With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.
A) differentiation
B) integration
C) re-engineering
D) cost leadership
E) defensive
Q4) Unity of command refers to a clearly defined line of authority in the organization that includes all employees.
A)True
B)False
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Which of the following is not a characteristic of a creative individual?
A) Conceptual fluency
B) Undisciplined exploration
C) Persistence
D) Dependent
E) Focused approach
Q2) Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n) __________ organization.
A) experimental
B) cooperative
C) entrepreneurial
D) disruptive
E) creative
Q3) __________, an open innovation approach, taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process usually via the Internet.
Q4) Explain the concept of force-field analysis.
Q5) Explain the horizontal linkage model.
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Chapter 12: Managing Human Resources
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) A personality test would assess all of the following characteristics of a job applicant except:
A) emotional stability.
B) creativity.
C) reasoning abilities.
D) openness to learning.
E) agreeableness.
Q2) The majority of organizational learning occurs through formal rather than informal channels.
A)True
B)False
Q3) A(n) __________ outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform the job adequately.
Q4) A recruiting approach that gives applicants all pertinent and realistic information-positive and negative-about the job and the organization is called a(n)
Q5) List three key questions that should be asked during the human resource planning process.
Q6) Name and briefly describe four approaches to training and development.
Page 14
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Overall, women's participation in both the labor force and civic affairs has steadily decreased since the mid-1950s, while men's participation has slowly but steadily increased.
A)True
B)False
Q2) To break through the glass ceiling into senior management roles, top executives suggest female managers should:
A) work at as many jobs as they can early in their careers to gain as much experience as possible.
B) display nonverbal messages such as tilting the head when listening and smiling excessively when communicating.
C) be assertive and ask for what they want.
D) downplay their accomplishments and insights.
E) all of these.
Q3) Today, most companies define diversity in terms of race, gender, age, lifestyle, and disability.
A)True
B)False
Q4) __________ is the belief that groups and subcultures are inherently equal.
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Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) The __________ occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.
Q2) A halo blinds the perceiver to other characteristics that should be used in generating a more complete assessment.
A)True
B)False
Q3) Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.
A)True
B)False
Q4) Perception is a cognitive process by which we assess and make sense of our environment, and attributions are a particular kind of perception-the judgments we make about what caused our own or someone else's behavior. Use a situation that managers deal with on a regular basis (such as missed deadlines or employee conflict) to illustrate the three steps involved in the perception process and the attributions that could be made about those involved.
Q5) List two important approaches to enhancing self-awareness.
Q6) Describe two biases that people commonly apply when making attributions.
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Chapter 15: Leadership
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Sample Questions
Q1) Referent power does not depend on a formal title or position.
A)True
B)False
Q2) __________ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Q3) Transformational leaders are hard-working, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.
A)True
B)False
Q4) Vision is an important component of both __________ and __________ leadership.
A) charismatic; transformational
B) charismatic; transactional
C) authentic; servant
D) authentic; transactional
E) interactive; transformational
Q5) Differentiate between a substitute and a neutralizer.
Q6) __________ is power that results from a leader's special knowledge or skill in the tasks performed by subordinates.
Q7) List and briefly describe the five management styles of the Leadership Grid.
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Chapter 16: Motivating Employees
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185 Flashcards
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Sample Questions
Q1) Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about 10 percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
A) Working harder, not smarter
B) Changing outcomes
C) Changing work effort
D) Changing perceptions
E) Leaving the job
Q2) Which of the following refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) None of these
Q3) Briefly describe social learning theory.
Q4) List the three needs proposed by Clayton Alderfer.
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Chapter 17: Managing Communication
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161 Verified Questions
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Sample Questions
Q1) Routine messages tend to be simple and straightforward, such as conveying data or statistics.
A)True
B)False
Q2) An informal, person-to-person communication network that is not officially sanctioned by the organization refers to the grapevine.
A)True
B)False
Q3) __________is the lateral or diagonal exchange of messages among peers or coworkers.
Q4) List the five types of information conveyed in upward communication.
Q5) The term social media covers a broad range of applications, including wikis, blogs, microblogs, content communities, social networking sites, and virtual social worlds.
A)True B)False
Q6) A valuable technique for communicating with candor includes using "you statements."
A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) A __________ team is composed of a manager and his or her subordinates in the formal chain of command.
A) functional
B) horizontal
C) self-managed
D) special-purpose
E) social
Q2) When tasks are highly interdependent, a team can be the best approach to ensuring the level of coordination, information sharing, and exchange of materials necessary for successful task accomplishment.
A)True
B)False
Q3) Which of the following is not a way team norms develop?
A) Explicit statements from leaders
B) Critical events in the team's history
C) Group consensus
D) Behaviors, attitudes, and norms that members bring with them from outside the team
E) First-behavior precedents
Q4) List the five behaviors associated with the task specialist role.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) All of the following are key steps of setting up feedback control systems except:
A) comparing performance to standards.
B) establishing standards.
C) getting employee opinions.
D) measuring performance.
E) making corrections as necessary.
Q2) At RWI Distilleries, rules and procedures are used only when necessary. Instead, managers rely on shared goals and values to control employee behavior. RWI uses what type of organizational control?
A) Centralized
B) Hierarchical
C) Decentralized
D) Top-down
E) Balanced
Q3) __________ allows employees to see for themselves the financial condition of the company and encourages them to think and act like business owners.
Q4) Identify and briefly describe each of the common financial ratios addressed in your text.
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