Leadership and Management
Pre-Test Questions
Course Introduction
This course explores the principles and practices of effective leadership and management within organizations. Students will examine various leadership styles, theories of motivation, and the role of managers in planning, organizing, and guiding teams toward achieving strategic goals. Emphasis is placed on the development of communication, decision-making, problem-solving, and conflict resolution skills. Through case studies and interactive activities, students will gain practical insights into ethical leadership, change management, and the challenges faced by leaders in a dynamic, global business environment.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
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Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Currently,the percentage of women in the labour force is 35 percent.
A)True
B)False
Answer: False
Q2) One of the roles of HR managers is to act as employee advocates despite their positions as managers.
A)True
B)False
Answer: True
Q3) Rather than simply laying off people in downsizing efforts,companies such as L.L.Bean rely upon voluntary separation programs to provide an incentive for employees to leave on their own accord.
A)True
B)False
Answer: True
Q4) Outsourcing is positively related to improving key competencies of the firm.
A)True
B)False Answer: True
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Chapter 2: Strategy and Human Resources Planning
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96 Flashcards
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Sample Questions
Q1) As part of the strategic planning process,XYZ Inc.recently examined the attitudes and activities of the company's workforce.What was XYZ doing?
A)an environmental scan
B)a cultural audit
C)a trend analysis
D)a demand forecast
Answer: B
Q2) As part of the SWOT analysis,the internal analyses of the firm would include an analysis of which of the following?
A)opportunities
B)strategy
C)threats
D)weaknesses
Answer: D
Q3) A cultural audit may examine how people are empowered.
A)True
B)False
Answer: True
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Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) In Canada,what is a key characteristic of the occupations where women tend to be concentrated?
A)They are occupations in advanced technologies and education.
B)There is a heavy concentration of immigrants.
C)They are occupations that are increasingly becoming extinct.
D)They are occupations with lower pay compared to men.
Answer: D
Q2) The labour movement in Canada has generally been opposed to the concept of employment equity.
A)True
B)False
Answer: False
Q3) Which of the following is true in terms of the relationship between employment equity and diversity management?
A)The terms are used interchangeably as they are the same.
B)Diversity management goes beyond the four groups covered in employment equity.
C)The focus of diversity management is economic but for employment equity it is morality.
D)Diversity management is more restricted in terms of groups covered.
Answer: B
Page 5
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Empowerment encourages employees to become innovators and managers of their own work.
A)True
B)False
Q2) What is the ultimate purpose of job analysis?
A)to make sure that societal decisions are fair
B)to increase performance and productivity of the organization
C)to have a sense of what employees should be or are doing in their jobs
D)to organize work in a meaningful way
Q3) XYZ Corporation recently formed a team comprising a mix of specialists tasked with the specific objective of developing a new product.What is this type of team called?
A)a self-directed team
B)a specialist team
C)a cross-functional team
D)a process improvement team
Q4) The job title is of psychological importance as well as descriptive.
A)True
B)False
Q5) What are the advantages and disadvantages of flextime or flexible working hours?
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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Sample Questions
Q1) ABC Corporation identifies the top 10 of its junior engineers and allows them to select a top executive to work with on their career development,including goals,expectations,and standards.How would you describe the resulting relationship between the executive and the junior engineer?
A)formal mentoring
B)controlled development
C)dual career planning
D)career networking
Q2) In addition to the positive morale benefits,recruiting from within the organization also attempts to capitalize on HR and human capital investments.
A)True
B)False
Q3) Some career development paths provide new assignments that increase skill areas and assignments in different functional areas.
A)True
B)False
Q4) What are the advantages and disadvantages of internal recruitment?
Q5) What can managers do to improve the effectiveness of external recruitment?
Page 7
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Chapter 6: Employee Selection
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101 Flashcards
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Sample Questions
Q1) "Tell me more about your experiences on your last job" is an example of a nondirective interview question.
A)True
B)False
Q2) Situational interviews ask applicants how they would respond,while behavioural description interviews ask applicants how they did respond
A)True
B)False
Q3) Because of the physical differences between the genders,physical ability tests should be carefully validated on the basis on the essential functions of the job.
A)True
B)False
Q4) The Scholastic Aptitude Test (SAT)is an example of a cognitive ability test.
A)True
B)False
Q5) Written letters of reference are very valid in the selection of employees. A)True B)False
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Behaviour modelling is an approach that demonstrates desired behaviour and gives trainees the chance to practise and role-play those behaviours and receive feedback.
A)True
B)False
Q2) What are the two key factors that affect the success of those who are identified to receive training?
A)trainee readiness and trainee motivation
B)trainee capacity and trainee motivation
C)trainee readiness and trainee capacity
D)trainee participation and trainee capacity
Q3) Microsoft has created hundreds of audio and video clips that the company's sales professionals can download on their mobile devices whenever the need arises.Which learning method is illustrated in this case?
A)the simulation method
B)blended learning
C)audiovisual learning
D)just-in-time training
Q4) Explain the strategic approach to training.
Q5) Identify and briefly describe the four criteria available to evaluate training.
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Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) What is the foundation for performance standards in the development of effective performance management systems?
A)the knowledge and experience of HR managers
B)feedback from customers
C)job-related requirements derived from a job analysis
D)job evaluations
Q2) Graphic rating scales include sets of statements between which the rater must choose,such as "works hard" vs."works quickly."
A)True
B)False
Q3) Suppose the performance evaluations that delivery drivers receive are partially influenced by the fact that some drivers operate in areas where there are major traffic problems while others operate in areas with few traffic problems.Which of the following would these performance evaluations suffer from?
A)criterion contamination
B)lack of relevance
C)lack of reliability
D)rater bias
Q4) Identify and discuss the two general purposes of performance evaluation.
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Chapter 9: Managing Compensation
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Sample Questions
Q1) Vidya works at Paymore Shoes and is paid for time she works in the store.How would you classify Vidya?
A)a salaried employee
B)an hourly employee
C)an exploited employee
D)a white-collar employee
Q2) Which type of legislation is concerned with minimum wage rates and overtime payments?
A)employment standards
B)employment equity
C)equal pay
D)pay equity
Q3) Labour market conditions have little impact on wage rates paid to employees.
A)True
B)False
Q4) Rewarding an employee's past performance is a goal of strategic compensation policy.
A)True
B)False
Q5) How are the wages for jobs typically determined? Why is this process important?
Page 11
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Chapter 10: Pay for Performance: Incentive Rewards
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Sample Questions
Q1) Sales incentives can be affected by external factors beyond the salesperson's control.
A)True
B)False
Q2) It was revealed in the press that the former CEO of a Fortune 100 firm enjoyed special use of the company plane and a country club membership as a part of his reward package.Which of the following best describes these benefits?
A)They are illegal,but executives usually get away without being caught.
B)They are known as perquisites.
C)They are known as golden parachutes.
D)They are unusual for top executives.
Q3) When is piecework most appropriate?
A)when the job is fairly standardized
B)when quality is more important than quantity
C)when performance measures are difficult to define
D)when technology changes are frequent
Q4) Approximately 50 percent of Canadian companies offer some form of variable pay.
A)True
B)False
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Chapter 11: Employee Benefits
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Sample Questions
Q1) In addition to paid holidays,some employers give workers additional personal use days.
A)True
B)False
Q2) James Callaghan has worked full-time for BC Metals for four years.He has learned from the HR manager that his earned pension benefits cannot be revoked by the employer.Why is this so?
A)because the employer expects him to work until retirement
B)because the benefits are vested
C)because the union would strike if they are revoked
D)because the benefits are defined
Q3) Which statement best describes flexible benefit plans?
A)They are offered as a bonus to executives.
B)They are favoured by employers because they reduce administration costs.
C)They allow employees to choose benefits suited to their needs.
D)They are offered to employees who then must purchase each benefit they select.
Q4) Employee benefits are a form of indirect compensation.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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Sample Questions
Q1) Video display terminals (VDTs)have become a major safety concern within the office environment.
A)True
B)False
Q2) Crisis management teams should also concern themselves with the aftermath of violence,such as the guilt and fear employees may have.
A)True
B)False
Q3) If an employee is experiencing personal problems,who is the individual most likely to refer the worker to the company's employee assistance program?
A)the employee himself or herself
B)his or her spouse or significant other
C)the CEO or president
D)the employee's supervisor
Q4) Stress is any demand on the individual that requires coping behaviour.
A)True
B)False
Q5) Compare and contrast the two general types of stress.Include an example of each.
Q6) List and describe techniques for coping with stress.
Page 14
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Chapter 13: Employee Rights and Discipline
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Sample Questions
Q1) Because personnel files are the employer's property,an employee may be barred from seeing his or her file.
A)True
B)False
Q2) Using a positive discipline approach,which of the following is the best reason for giving an employee a paid decision-making leave?
A)It gives an employee time to consider a new job offer.
B)It is often used to allow an organization to start the process of finding a replacement employee.
C)It is mandatory because of the law.
D)It gives an employee time to consider whether he or she wishes to remain with the organization
Q3) Positive discipline is different from progressive discipline in that it is based on a "problem-solving" approach to discipline.
A)True
B)False
Q4) Organizations are required by law to comply with ethical guidelines.
A)True
B)False
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Chapter 14: The Dynamics of Labour Relations
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Sample Questions
Q1) According to Canadian labour relations legislation,all of the following employer actions are prohibited EXCEPT which one?
A)threatening to close the business
B)stating the employer is ready to listen to employees and discuss any issue
C)increasing wages during the certification process
D)promising increased vacation if the employees vote for no union
Q2) A strike vote by union members does not always mean a strike will take place.
A)True
B)False
Q3) Public-sector unions contend that denying their legal right to strike reduces their power during collective bargaining.
A)True
B)False
Q4) Which of the following groups do labour boards generally have representatives from?
A)third-party representatives and managers
B)academia and management
C)academia and public servants
D)labour and management
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Chapter 15: International Human Resources Management
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Sample Questions
Q1) Compared to Canadian managers,what kind of decision-making style do Japanese managers tend to use in the workplace?
A)a more participatory style
B)a more decentralized style
C)a more autocratic style
D)about the same style
Q2) Managers in Latin American countries can encourage performance by using personal influence and working through individual members of a group.
A)True
B)False
Q3) Repatriation refers to the training a manager receives before taking an international assignment.
A)True
B)False
Q4) In appraising the performance of an employee on an international assignment,many appraisers resort to using criteria that are easy to measure rather than criteria that capture all responsibilities.
A)True
B)False
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