Leadership and Management
Pre-Test Questions
Course Introduction
This course explores the foundational theories and practical applications of leadership and management within organizational contexts. Students will examine various leadership styles, motivation techniques, and decision-making processes while analyzing the role of managers in guiding teams and achieving organizational goals. Through case studies, interactive activities, and group projects, participants will develop essential skills such as communication, conflict resolution, strategic planning, and ethical leadership. By the end of the course, students will be equipped to adapt to diverse work environments and effectively lead individuals and groups toward success.
Recommended Textbook
Managing Human Resources 11th Edition by Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175 Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) Social media technologies include all of the following EXCEPT:
A) social networking
B) blogs
C) tweets
D) wikis
E) the grapevine
Answer: E
Q2) Vijay is one of the leaders in the HR department at his firm. His key roles are:
A) business partner, consultant, innovator, monitor and change manager
B) business partner, educator, consultant, monitor and change manager
C) educator, consultant, business partner, monitor and change manager
D) change manager, business partner, consultant, educator and innovator
E) consultant, educator, innovator, monitor and change manager
Answer: A
Q3) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
Q4) List the members of the human resources (HR) triad.
Answer: Line managers, human resource personnel, and employees
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) What has been the effect of open markets and globalization on U.S. domestic business markets?
Answer: An open market means that U.S. domestic firms face fierce competition in the United States from foreign firms. The intense pressure from foreign competitors threatens to put some domestic producers out of business.
Q2) What are the drawbacks to adopting virtual workforce arrangements?
Answer: Employees working under such arrangements may feel isolated and detached from their employer. If their actions are closely monitored electronically, their morale may suffer. If they have not been properly trained in the use of IT, their insensitive electronic interactions with others may create misunderstandings or resentment among coworkers or even clients.
Q3) Immigrant workers are more likely to be employed in professional specialty occupations and are underrepresented in occupations that do not require a high school education.
A)True
B)False
Answer: False
Q4) Why do U.S. companies actively recruit and hire so many foreign employees?
Answer: There is a lack of skilled labor in the U.S.
Page 4
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) If a legal right has been violated and has resulted in injury, the defendant may be required to pay _____ monetary damages to the plaintiff.
A) distributive and procedural
B) compensatory and punitive
C) financial and professional
D) personal and professional
E) present and future
Answer: B
Q2) _____________ is the most popular form of alternative dispute resolution (ADR).
A) Mediation
B) Administrative settlement
C) Executive order
D) Arbitration
E) Statutory governance
Answer: A
Q3) Title VII of the Civil Rights Act applies only to businesses with 10 or more employees.
A)True
B)False
Answer: False
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Page 5
Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) You dropped in on the vice president of HR and saw a large poster tacked on her wall. It showed the key jobs in the organization with the names of the current incumbents in black. In red, it listed the names of current employees who might be used to fill vacancies in each position. As you tried to find your own name on the chart, the HR vice president quickly ushered you out of her office. What you have just seen is a(n) _____.
A) replacement chart
B) talent pool
C) succession roster
D) HR forecasting document
E) Delphi forecast
Q2) One way an employee can support continuous learning in an organization is to:
A) create new knowledge.
B) apply new knowledge.
C) document what is known.
D) learn through experience.
E) all of these behaviors.
Q3) What are the two commonly used types of forecasting techniques?
Q4) Differentiate between radical organizational change and incremental organizational change.
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Which of the following statements about time-and-motion studies is NOT true?
A) They help people carry out repetitive tasks more accurately and efficiently.
B) They are based on the observation of workers' physical movements.
C) They are mostly used by companies that rely heavily on human labor.
D) They are no longer used in the U.S., which is an entirely knowledge-driven economy.
E) All of these statements are true
Q2) Why have some managers started questioning the efficiency of traditional approaches to job analysis?
A) There is decreased job specialization in the workplace.
B) Many companies are permitting job sharing.
C) Work teams are becoming increasingly more common in the workplace.
D) Technological changes occur rapidly.
E) All of the above are reasons why some managers are now questioning the efficiency of traditional approaches to job analysis
Q3) The people used as sources of information for the development of job and organizational analyses are referred to as subordinate-manager ensembles (SMEs).
A)True
B)False
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Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Ming is a recruiter for a large actuarial firm. He really wants to hire Michelle Parrot, a newly certified actuary, who scored high on the company's skills test. ________ will have a strong effect on whether Michelle accepts the job offer.
A) Location of the company's offices
B) How well the organization's values match Michelle's own
C) The company's reputation
D) The attributes of the job
E) All of the above
Q2) Compared to external recruitment, internal recruiting:
A) the most qualified candidates may never be considered because they don't work for the company.
B) increases labor costs
C) eliminates conflict among job candidates
D) is in all ways superior
E) is accurately described by none of the above
Q3) _________________________ are people hired with no implicit or explicit contract for long-term employment, including "free agents," independent contractors, and temporary workers.
Q4) What are other names for a private employment agency?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Previous employers sometimes do not give references on past employees because they fear a(n) _____.
A) EEOC lawsuit
B) ADA lawsuit
C) class action lawsuit
D) involuntary self-disclosure lawsuit
E) defamation of character lawsuit
Q2) Effective selection minimizes the risk of harm and the costs of associated lawsuits brought by victims of violent or criminal acts performed by employees who should not have been hired.
A)True
B)False
Q3) The purpose of assessment centers is to evaluate how well new employees will fit into the organizational culture.
A)True
B)False
Q4) What are the most common types of written tests used to measure?
Q5) Predicting who will perform tasks well is the goal of recruitment.
A)True
B)False
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) A supervisor is trying to make his new assistant manager Roger more assertive in dealing with his co-workers. For the first couple of weeks, every time Roger issued an order or made a decision based on what is good for the company rather than in accordance with the wishes of the co-worker making the request, Roger's supervisor congratulated him. With such positive reinforcement, Roger has begun to assume a more managerial role. This is an example of:
A) shaping
B) enactive mastery
C) knowledge management
D) behavior modeling
E) task segmentation
Q2) A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.
A) person-needs analysis
B) job evaluation
C) organizational culture analysis
D) demographic-needs analysis
E) organizational assessment
Q3) What is the first phase in the training program model?
Page 10
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) What is another name for contextual performance?
Q2) In the chapter opening vignette "Managing Human Resources at Frito-Lay", the performance criteria initially used to measure the success of route sales representatives were solely:
A) input-based
B) trait-based
C) results-based
D) behavioral-based
E) environmental-based
Q3) An advantage of behaviorally anchored rating scales over graphic rating scales is that:
A) they are easier to develop
B) they provide results that employees can more easily use to improve performance C) they are less time consuming to develop
D) they are applicable to a wider range of positions
E) All of the above are advantages of behaviorally-anchored rating scales.
Q4) How would you describe a performance appraisal that does not measure job behaviors that are relevant to the job and does measure job behaviors that are not relevant to the job?
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Chapter 10: Developing an Approach to Total Compensation
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70 Flashcards
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Sample Questions
Q1) In the chapter opening vignette "Managing Human Resources at Synapse Group Inc.", the company has chosen a ____________ policy as its organization pay policy.
A) lead
B) match the competition
C) lag
D) containment
E) none of the above
Q2) The total points allocated to each job description resulting from the point rating method indicates:
A) the worth of this job related to the worth of every other rated job in the organization
B) the worth of this job related to the worth of every other rated job in the economy
C) the worth of this job related to the worth of every other job in the same occupation
D) the worth of this individual employee holding this job compared to the worth of individuals holding other jobs in the organization
E) none of the above
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Page 12
Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) ______________ is the form of pay that managers view as the most effective for improving performance.
A) Long-term incentives
B) Lump-sum bonuses
C) Profit sharing
D) Gainsharing
E) Team pay
Q2) Gain-sharing plans are premised on the assumption that:
A) all employees deserve to be rewarded
B) costs can be reduced and productivity improved by eliminating wasted materials and labor, developing new or better products, or working smarter
C) if top management is highly motivated to succeed, then the organization will naturally follow suit
D) performance-based pay must be closely linked with organizational strategy for the pay system to be effective
E) positive reinforcement is superior to negative reinforcement
Q3) Differentiate between merit pay and incentive pay.
Q4) What three factors have reduced the use of stock options as incentives?
Q5) What criticism can be leveled against merit pay?
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Chapter 12: Providing Benefits and Services
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Sample Questions
Q1) ___________ is the most frequently reported objective that organizations hope to achieve by offering appropriate benefits and services.
A) Control of benefits costs
B) Retention of employees
C) Increased productivity of employees
D) Maintenance of work-life balance
E) none of the above
Q2) Amelia is delighted to learn that her and her husband's adoption of a 7-year-old Ukrainian orphan will soon be finalized. When she consults her HR director about FMLA leave, he accurately tells her _____.
A) FMLA gives 12 weeks of leave for natural birth, but only 6 weeks for adoption.
B) FMLA gives 12 weeks of leave for natural birth, but no leave for adoption.
C) FMLA gives 12 weeks of leave for natural birth and adoption of infants under 12 months old, but none for the adoption of older children.
D) FMLA gives 12 weeks of leave for natural birth and adoption, but only for children who are residents of the U.S.
E) FMLA gives 12 weeks of leave for natural birth and adoption.
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Page 14
Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Which of the following statements about the consequences of an unsafe and unhealthy work environment is true?
A) Knee injuries are the most prevalent of all workplace injuries.
B) Agriculture is typically the safest industry to be in nationwide.
C) The rate of workplace death is consistently the same across states.
D) Sprains, strains, and tears are the most prevalent type of nonfatal injury.
E) Workplace injuries are a problem mainly for blue-collar workers.
Q2) Forms of workplace stressors include all of the following EXCEPT:
A) organizational change
B) the physical environment
C) poorly designed jobs
D) stress-prone employees
E) all of the above
Q3) Employees from countries high in uncertainty avoidance:
A) have shown more positive attitudes toward safety.
B) have shown less positive attitudes toward safety.
C) have shown more positive attitudes toward health.
D) have shown less positive attitudes toward health.
E) shown more positive attitudes toward well-being.
Q4) What are the four components of an effective HIV/AIDS prevention programs?
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) How do you judge if the arbitration of a union-management dispute is successful?
Q2) The most common type of union grievance reaching arbitration involves ____________.
A) discipline and discharge
B) allocation of overtime
C) allocation of shift work
D) safety and health
E) improper promotions
Q3) __________ employees tend to have higher salaries and substantially more benefits than __________ employees. Thus, _________ firms tend to have __________ labor costs than similar _________ firms.
A) Unionized, nonunionized, nonunionized, higher, unionized
B) Nonnionized, unionized, unionized, lower, nonunionized
C) Unionized, nonunionized, unionized, higher, nonunionized
D) Nonunionized, unionized, higher, nonunionized
E) None of the above are correct.
Q4) The Labor-Management Relations Act has established three categories of issues for negotiation. List them.
Q5) What determines the level of success of a strike?
Q6) Discuss the role of the union steward in the grievance procedure. Page 16
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Page 17