Leadership and Management Practice Questions
Course Introduction
This course explores the fundamental theories and practices of leadership and management within organizations. Students will examine various leadership styles, management functions, and the dynamic relationship between leaders and their teams. Topics include motivation, decision-making, conflict resolution, strategic planning, and change management. Through case studies and interactive projects, students will develop practical skills for effective communication, team building, ethical leadership, and organizational success in diverse environments.
Recommended Textbook Management 11th Edition by
Ricky W. Griffin
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3570 Flashcards
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Chapter 1: Managing and the Managers Job
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175 Verified Questions
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Sample Questions
Q1) The correct sequence in which a manager should accomplish the four basic management functions
A)is planning-organizing-leading-controlling.
B)is organizing-planning-leading-controlling.
C)is organizing-leading-planning-controlling.
D)is leading-controlling-organizing-planning.
E)depends on the prevailing circumstances.
Answer: E
Q2) When a manager reaches agreement with a union on the terms for a new labor contract,the manager has been serving primarily in the spokesperson role.
A)True
B)False
Answer: False
Q3) A cross country running team is an example of an organization.
A)True
B)False
Answer: True
Q4) Choosing a course of action from alternatives is ____________________. Answer: decision making
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Chapter 2: Traditional and Contemporary Issues and Challenges
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140 Flashcards
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Sample Questions
Q1) The Army uses aircraft simulators to train helicopter pilots,which decreases fuel consumption,helicopter maintenance,storage requirement,and air traffic control congestion.It also improves safety.This is an example of
A)scientific management.
B)administrative management.
C)operations management.
D)behavior perspective.
E)classical perspective.
Answer: C
Q2) Paul and Bobby want to start a construction company.After being in business a few months,Paul and Bob guess that the most efficient way to demolition walls is for Paul to break them up and tear them off and for Bobby to haul away the debris.Which of the following management theorists would be most helpful to these entrepreneurs?
A)Henry Gantt
B)Frederick Taylor
C)Frank Gilbreth
D)Harrington Emerson
E)Max Weber
Answer: C
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Chapter 3: The Environment and Culture of Organizations
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Sample Questions
Q1) Many organizations now have units that monitor a host of magazines and newspapers looking for stories that may have an impact on the organization.These units are
A)a form of management information system.
B)engaged in boundary spanning.
C)a type of organization control.
D)engaged in environmental scanning.
E)engaged in strategic planning.
Answer: D
Q2) ____ refers to the nature of the competitive relationship between dominant firms in an industry.
A)Power of suppliers
B)Threat of increased regulation
C)Competitive rivalry
D)Power of buyers
E)Threat of new entrants
Answer: C
Q3) Individuals elected to a board of directors for a specific purpose are typically from ____________________ the company.
Answer: outside
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Chapter 4: The Ethical and Social Environment
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Sample Questions
Q1) Procedural justice refers to people's perceptions of the fairness with which rewards and other valued outcomes are distributed within the organization.
A)True
B)False
Q2) Joshua is aware that his peers take office supplies home for personal use.To determine if behavior is ethical Joshua should determine
A)whether the act optimizes what is best for everyone.
B)whether the behavior respects the rights of the individuals involved.
C)whether the behavior is consistent with what he sees as being fair.
D)whether the behavior is consistent with people's responsibilities to each other.
E)All of these choices
Q3) Informational justice relates to the degree of fairness people see in how they are treated by others in their organization.
A)True
B)False
Q4) Why should an organization contribute to socially responsible programs?
Q5) Describe the three emerging ethical issues in business today.
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Chapter 5: The Global Environment
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Sample Questions
Q1) Which of the following is NOT a potential disadvantage associated with an import/export operation?
A)Some products are restricted and cannot be imported or exported.
B)Products may miss the needs of a large segment of the market because they are not adapted to local conditions.
C)There is a great deal of risk involved compared to other strategic alternatives.
D)Imports/exports are subject to taxes, tariffs, and higher transportation expenses.
E)All of these choices
Q2) An example of the cultural system in China is
A)all postings on Qiangguo, the largest Internet bulletin board in China, are censored.
B)Bowling is the latest fad in China, with a new bowling alley opening weekly.
C)China has budgeted 240 million Yuan ($29 million) to clean up the public toilets.
D)One of China's greatest natural resources is its labor pool.
E)The Chinese government has a one-child population control.
Q3) The ____________________ replaced GATT and absorbed its mission.
Q4) Is bigger always better when it comes to globalization and organizational size?
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Chapter 6: The Multicultural Environment
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Sample Questions
Q1) An organization that has achieved high levels of diversity,is able to fully capitalize on the advantages of diversity and has few diversity-related problems is a(n)____________________.
Q2) An organization that provides ____________________ will have courses designed to facilitate members working together in a diverse and multicultural environment.
Q3) A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of people who are different from the dominant group.
A)assimilation
B)integration
C)networking
D)identification
E)commiseration
Q4) Do you think there will ever be a truly multicultural organization? Why? If yes,how long until you think it will happen?
Q5) The glass ceiling applies to all minorities.
A)True
B)False
Q6) Understanding the perspective of others is ____________________.
Page 8
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Chapter 7: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) The ____ of the National Park Service is "To promote and regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."
A)operational goal
B)tactical plan
C)strategic plan
D)mission statement
E)strategic goal
Q2) Decision making is the cornerstone of ____________________.
Q3) The ____ for Catholic Charities is "To provide service to people in need,to advocate for justice in social structures,and to call the entire church and other people of good will to do the same."
A)tactical plan
B)mission statement
C)operational goal
D)operational plan
E)strategic goal
Q4) ____________________ and reaction plans are two types of short-range plans.
Page 9
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Chapter 8: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Hewlett Packard contemplated selling its PC division.This is an example of change in
A)alignment
B)synergy
C)distinctive competence
D)resource deployment
E)scope
Q2) In the BCG matrix,businesses are classified on the basis of the ____________________ they hold and the growth rate of that market.
Q3) The key to implementing business strategies is integrating different functions.
A)True
B)False
Q4) 3M is a highly innovative firm that is constantly seeking new markets and is oriented toward growth and taking risks.It uses a(n)____ strategy.
A)prospector
B)defender
C)reactor
D)rescuer
E)analyzer
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Chapter 9: Managing Decision Making and Problem Solving
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Sample Questions
Q1) ____________________ are the most common form of decision-making group.
Q2) Gut feeling is another name for ____________________.
Q3) In your personal finances,when you have budgeted properly,paying your tuition bill is a(n)____________________ decision.
Q4) Charlie feels each of the alternatives is basically the same.He decides based on his gut feeling.Which of the behavioral factors that influence decision making does Charlie's behavior reflect?
A)The optimization principle
B)The iceberg principle
C)Synergy
D)Empathy
E)Intuition
Q5) Decision making is perhaps the most basic and fundamental of all managerial activities.
A)True
B)False
Q6) The administrative model holds that managers have incomplete and imperfect information,are constrained by bounded rationality,and tend to ____________________ when making decisions.
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Chapter 10: Managing New Venture Formation and Entrepreneurship
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Sample Questions
Q1) The business plan should describe the match between the entrepreneur's abilities and the requirements for producing and marketing a particular product or service.
A)True
B)False
Q2) Imagine you are working for 3M,a company known for supporting innovation.In your private time you create a new product.Will you start your own company? Why or why not?
Q3) Jane's Candy Shack is in danger of failing.She needs some major consulting help but she has limited financial resources.She contacts the SBA.She will most likely get help from the
A)Federal Trade Commission (FTC).
B)Small Business Administration (SBA).
C)Service Corps of Retired Executives (SCORE).
D)Active Corps of Executives (ACE).
E)Small Business Development Center (SBDC).
Q4) The Internet has virtually rewritten all of the rules for starting and operating a small business.
A)True
B)False
Page 12
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Chapter 11: Basic Elements of Organizing
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180 Flashcards
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Sample Questions
Q1) Which of the following is most likely to cause line managers to see staff members as a threat to their authority?
A)Functional authority
B)Staff authority
C)Compulsory advice
D)Line authority
E)Pooled coordination
Q2) One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current.They once only had to teach,but now they have so many other duties that they don't feel they are doing anything well.In this case,____ did not produce satisfied workers.
A)job specialization
B)job rotation
C)job enrichment
D)job enlargement
E)a narrow span of management
Q3) A(n)____________________ is a more permanent task force.
Q4) The primary reason for ____________________ is to enable the manager to get more work done.
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Chapter 12: Managing Organization Design
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Sample Questions
Q1) Organization designs in which two or more of the most common forms of organization design are combined are called ____________________ organization designs.
Q2) Which of the following is NOT a factor in the situational view of organization design?
A)Control
B)Size
C)Technology
D)The environment
E)Organizational life cycle
Q3) Under the H-form arrangement,the members and units in the organization are grouped into functional departments such as marketing and production.
A)True
B)False
Q4) Compare and contrast the functional,conglomerate,and divisional forms of organization design structure.What are the advantages and disadvantages of these forms of structure? Use diagrams if they will clarify your explanation.
Q5) What are the advantages and disadvantages of bureaucracy?
Q6) Describe the basic nature of organizational design.
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Chapter 13: Managing Organization Change and Innovation
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Sample Questions
Q1) The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of
A)an external force for organization change.
B)a change in the general environment.
C)a change agent.
D)an internal force for organization change.
E)None of these choices
Q2) Force-field analysis is generally considered the most effective technique for reducing resistance to change.
A)True
B)False
Q3) One of the more difficult forms of organization change to accomplish involves changes in ____________________.
Q4) The replacement of manual quality-control records with a computerized system is an example of an OD intervention.
A)True
B)False
Q5) Describe your own example of an external and an internal force for change.
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Chapter 14: Managing Human Resources in Organizations
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Sample
Questions
Q1) Allison and William both started working at the newspaper on the same day.Allison is single.William is married with six children.Allison's benefit package includes extra vacation time and stock options.William takes the minimum vacation time.His benefit package includes dental and medical coverage as well as tuition reimbursements.The newspaper for which Allison and William work obviously offers its employees a(n)
A)open pay system.
B)performance appraisal system.
C)all-salary compensation system.
D)control system.
E)cafeteria benefits plan.
Q2) A(n)____ decision is based on the comparison of a company's wages with those of other companies.
A)wage-structure
B)wage-incentive
C)wage-level
D)equitable compensation
E)compensation-valence
Q3) Considering current employees as applicants for higher-level jobs in the organization is ____________________.
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Page 16
Chapter 15: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Describe the relationship between creativity,innovation,and the product life cycle.
Q2) Discuss the relationship between stress and performance.
Q3) When an individual does not show up for work because of either feigned or real illnesses,absenteeism occurs.
A)True
B)False
Q4) ____________________ individuals are aggressive,impatient,and very work oriented.
Q5) At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ demands that can lead to stress.
A)role
B)physical
C)task
D)interpersonal
E)psychological
Q6) People with the MBTI ____________________ like task identity.
Q7) Describe the worst job you ever had.What made it a bad person-job fit?
Q8) Are you a Type A or Type B personality? Do you want to stay that way? Why? Page 17
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Chapter 16: Managing Employee Motivation and Performance
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Sample Questions
Q1) Describe your performance on a recent assignment in terms of motivation,ability,and work environment.What enhanced your performance?
Q2) The ____ theory of motivation is based on the idea that employees compare their inputs and outcomes to some other person's to determine if they are being fairly treated.
A)expectancy
B)equity
C)reinforcement
D)hierarchy of needs
E)two-factor
Q3) Adam felt neutral toward his Management class after the first week.However,after he made an A on this first exam,he said the class was great.This is an example of which of the following?
A)Satisfaction leads to performance
B)Performance leads to satisfaction
C)Expectancy leads to high performance
D)Intrinsic rewards lead to performance
E)Satisfaction leads to intrinsic rewards
Q4) A(n)____________________ rewards individual performance on a real-time basis.
Chapter 17: Managing Leadership and Influence Processes
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Sample Questions
Q1) Inspirational appeal involves the use of referent power.
A)True
B)False
Q2) Which of the following is an example of an individual who is leading?
A)A person identifying detailed steps
B)A person delegating authority
C)A friend convincing you to go on a date
D)A person planning detailed evaluations
E)A person establishing time tables
Q3) Facebook CEO Mark Zuckerberg struck a deal with Spotify CEO Daniel EK for online music service.As CEOs they have ____ power.
A)coercive
B)legitimate
C)inspirational
D)referent
E)reward
Q4) ____________________ power is based on knowledge and expertise.
Q5) The ____________________ identifies seven levels of leadership,which range between the extremes of boss-centered and subordinate-centered leadership.
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Chapter 18: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) The two most commonly occurring grapevines are
A)wheel and chain.
B)cluster and gossip.
C)all-channel and circle.
D)Y and circle.
E)wheel and all-channel.
Q2) Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of A)images.
B)setting.
C)body language.
D)effective communication.
E)None of these choices
Q3) A work team composed of various functional managers would tend to encourage A)horizontal communication.
B)professional jargon.
C)downward communication.
D)effective communication.
E)a managerial grapevine.
Q4) ____________________ serve as a solid basis for social support.
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Chapter 19: Managing Work Groups and Teams
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Sample Questions
Q1) Well-designed and implemented teams will result in A)high-performance norms.
B)very cohesive groups.
C)worker empowerment.
D)increased flexibility and responsiveness.
E)All of these choices
Q2) Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience
A)role ambiguity.
B)intersender conflict.
C)person-role conflict.
D)intrarole conflict.
E)intrasender conflict.
Q3) When the members enact the roles they have accepted,interaction occurs,and the efforts of the group are directed toward goal attainment,the group has reached the norming phase.
A)True
B)False
Q4) What benefits do teams provide to organizations?
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Chapter 20: Basic Elements of Control
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Sample Questions
Q1) Which of the following is NOT a type of operating budget?
A)Production
B)Sales
C)Expense
D)Profit
E)Revenue
Q2) The planning and controlling functions are interrelated.
A)True
B)False
Q3) Multiple standards and information systems provide checks and balances in control and allow the organization to verify the ____________________ of performance indicators.
Q4) Overcontrol is most problematic in areas dealing with ____ resources.
A)financial
B)physical
C)human
D)information
E)international
Q5) Describe the steps in the control process.
Q6) Control should be linked with ____________________.
Page 23
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Chapter 21: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) A milking machine in the dairy industry is a robot.
A)True
B)False
Q2) Clif Bar and Company makes Clif energy bars.Which type of layout would you expect to find in the manufacturing plant that makes Clif bars?
A)Product
B)Fixed-position
C)Specialized
D)Functional
E)Process
Q3) Which of the following is a suggested method for improving productivity through motivation and involvement of employees?
A)Increasing training
B)Increasing employee participation
C)Enhancing flexibility
D)Improving reward systems
E)All of these choices
Q4) Use product-service mix,capacity,and facilities to describe your college or university.
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Chapter 22: Managing Information and Information Technology
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Sample Questions
Q1) The real test of the value of an information system is A)its costs.
B)the competitive advantage it provides.
C)the clarity and ease of use of its printouts.
D)the extent to which other organizations want to emulate it.
E)how it can be used.
Q2) The real test of the value of an information system is how it can be used.
A)True
B)False
Q3) Which of the following is NOT a characteristic of a transaction-processing system?
A)Useful in aggregating large amounts of data
B)Most useful to middle- and upper-level managers
C)Most useful when dealing with large numbers of similar transactions
D)Used primarily for routine and recurring situations
E)First computerized form of information system used in many organizations
Q4) You have been asked to design a decision support system to help personnel managers make employment decisions.What data would you need to have available to build such a system? What types of questions might an HR manager ask the system?
Q5) What is the role of information in the manager's job?
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