Leadership and Management Practice Questions
Course Introduction
This course explores the key principles, concepts, and skills required for effective leadership and management within various organizational settings. Students will examine the roles of leaders and managers, analyze different leadership styles, and assess the impact of leadership on organizational success. Topics include motivation, decision-making, communication, team development, strategic planning, ethical considerations, and change management. Through real-world case studies, interactive discussions, and practical exercises, students will develop critical thinking skills and strategies for leading and managing diverse teams in dynamic environments.
Recommended Textbook
Human Resource Management 12th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A) scientific rigor
B) existing data
C) research studies
D) qualitative opinions
E) analytics
Answer: D
Q2) Functional authority is the authority exerted by an HR manager as coordinator of personnel activities.
A)True
B)False
Answer: True
Q3) Most CFOs tend to believe that human capital has only a minor impact on organizational outcomes such as customer satisfaction,growth,and profitability.
A)True
B)False
Answer: False
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Chapter 2: Equal Opportunity and the Law
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Q1) If a business offers its employees disability coverage,then pregnancy and childbirth must be treated like any other disability and included in the plan as a covered condition.
A)True
B)False
Answer: True
Q2) The restricted policy approach involves demonstrating that an employer's hiring practices either intentionally or unintentionally exclude members of a protected group.
A)True
B)False
Answer: True
Q3) According to the Age Discrimination in Employment Act of 1967,it is unlawful to ________.
A) sue an employer for age-based pay
B) fire older employees for insubordination
C) require employees to retire at age 65
D) allow juries to determine age discrimination
E) institute a minimum age for employees
Answer: C
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Chapter 3: The Manager's Role in Strategic Human
Resource Management
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Sample Questions
Q1) A course of action that a firm can pursue to achieve its strategic aims is known as a
A) vision
B) goal
C) strategy
D) tactic
E) mission
Answer: C
Q2) According to the U.S.Department of Labor,high-performance work organizations include multi-skilled work teams,empowered front-line workers,and extensive training.
A)True
B)False
Answer: True
Q3) A vertical integration strategy means that a firm will expand by adding new product lines.
A)True
B)False Answer: False
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Chapter 4: Job Analysis
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Q1) Which of the following is a written statement that describes the activities,responsibilities,working conditions,and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job report
D) job description
E) job context
Q2) The most important consideration when developing an online job analysis is to
A) require employees to be monitored by supervisors
B) make questions and the process as clear as possible
C) provide monetary rewards for timely completion
D) limit the number of questions to less than twenty
E) ask open-ended questions to ensure honest responses
Q3) What time-saving options are available to a busy manager who needs to conduct a job analysis and write job descriptions? Explain your answer in a brief essay.
Q4) Conducting the job analysis is the sole responsibility of the HR specialist.
A)True
B)False
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Chapter 5: Personnel Planning and Recruiting
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Q1) An in-house temporary employee is a highly skilled worker,such as an engineer or software designer,who is supplied for long-term projects under contract from an outside technical services firm.
A)True
B)False
Q2) What tools are available for projecting personnel needs? How does a recruiting yield pyramid function as a tool in the recruiting process? Provide your answer in a brief essay.
Q3) ________ is the process of deciding what positions the firm will have to fill and how to fill them.
A) Recruitment
B) Selection
C) Job analysis
D) Interviewing
E) Personnel planning
Q4) Publicizing an open job to employees through a firm's intranet or bulletin board is known as job posting.
A)True
B)False
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) ________ represents a tendency to be sociable,assertive,and active.
A) Neuroticism
B) Extroversion
C) Conscientiousness
D) Agreeableness
E) Openness to experience
Q2) A(n)________ is a simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance.
A) work sampling event
B) video-based situation
C) management assessment center
D) applicant personality test
E) miniature job evaluation
Q3) Research has found that applicants enjoy participating in work sample tests and dislike graphology tests.
A)True
B)False
Q4) What are the recommended guidelines that employers should follow when managing a testing program?
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Chapter 7: Interviewing Candidates
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Sample Questions
Q1) What is the second step of the streamlined interview process?
A) writing a job description
B) conducting the interview
C) conducting a job analysis
D) developing interview questions
E) matching the candidate to the job
Q2) What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client.How would you proceed?"
A) job-related
B) behavioral
C) stress
D) puzzle
E) situational
Q3) Exit interviews follow a performance appraisal and focus on a discussion of the employee's rating and possible remedial actions.
A)True
B)False
Q4) How do nonverbal behaviors and impression management affect an interview?
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) Performance analysis is a detailed study of a job to determine what specific skills the job requires.
A)True
B)False
Q2) Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next three years.In which of the following activities is Eric most likely participating?
A) on-demand learning
B) vestibule training
C) apprenticeship training
D) management games
E) behavior modeling
Q3) Which of the following should be done first in the on-the-job training process?
A) explaining performance quality requirements
B) going through the job at the normal work pace
C) explaining quantity and quality requirements
D) familiarizing the trainee with equipment and tools
E) complimenting the trainee's good work
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Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) As a manager,how can you set effective performance appraisal standards for your employees? Explain your answer in a brief essay.
Q2) Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
A) recruitment
B) employee selection
C) performance appraisal
D) employee orientation
E) organizational development
Q3) Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?
A) behaviorally anchored rating scale
B) management by objective
C) narrative form technique
D) forced distribution
E) critical incident
Q4) In a brief essay,discuss the components necessary for an effective performance management process.
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11
Chapter 10: Coaching, Careers, and Talent Management
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Sample Questions
Q1) According to career-counseling expert John Holland,which of the following orientations characterizes individuals who are successful managers,lawyers,and public relations executives?
A) investigative orientation
B) realistic orientation
C) enterprising orientation
D) social orientation
E) conventional orientation
Q2) Routinely transferring employees to different cities is most likely no longer a common corporate practice because ________.
A) relocation expenses are no longer tax deductible
B) baby boomer employees are nearing retirement
C) most firms allow top executives to telecommute
D) firms realize that such moves disrupt family stability
E) employees between the ages of 25 and 34 are decreasing
Q3) Most workers retiring today must rely financially on their employer's pension.
A)True
B)False
Q4) In a brief essay,discuss the four decisions that affect a firm's promotion process.
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Chapter 11: Establishing Strategic Pay Plans
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Sample Questions
Q1) What is the first step in the process of establishing pay rates to ensure external equity?
A) using wage curves to price each pay grade
B) analyzing a scatter plot of employee pay
C) comparing performance appraisals
D) conducting a salary survey
E) checking online pay sites
Q2) Jennifer has worked at Bank of America for six years as a loan officer.Tina was recently hired by Bank of America as a loan officer,and Tina's salary is higher than Jennifer's salary.Which of the following terms best describes this situation?
A) wage curve
B) salary compression
C) age discrimination
D) market expansion
E) reward strategy
Q3) What are the primary factors involved in determining compensation for a firm's CEO? What reasons best explain compensation reductions for top executives in recent years?
Q4) What are the five main elements of a competency-based pay plan?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Which of the following,if true,supports the argument that Edward should pay his sales team a combination of salary plus commission?
A) Wilson Auto Mart's sales team consists of high-performing, experienced salespeople.
B) Wilson Auto Mart has successfully implemented a "one price no hassle" pricing program.
C) Each Wilson Auto Mart sales person is encouraged to sell at least ten vehicles each month.
D) Wilson Auto Mart salespeople are primarily asked to find new clients and service current accounts.
E) Encouraging staff loyalty is the primary goal of Wilson Auto Mart, where turnover is very low.
Q2) Common stock is the most common payment form used in gainsharing plans.
A)True
B)False
Q3) Annual bonus plans are long-term incentives,and stock options are short-term incentives.
A)True
B)False
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14
Chapter 13: Benefits and Services
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Sample Questions
Q1) Medicare provides a wide range of health services to people ________ or over.
A) 55
B) 59
C) 60
D) 62
E) 65
Q2) Which of the following provides a fixed sum when employees reach a predetermined retirement age or can no longer work due to disability?
A) 401(k) plan
B) workers' compensation
C) Social Security
D) pension plan
E) group life insurance
Q3) There is no limit to the amount an employee can contribute pre-tax into a 401(k)plan each year.
A)True
B)False
Q4) What are the three types of benefits provided by Social Security?
Q5) What are vested funds? What is the difference between cliff vesting and graded vesting?
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Chapter 14: Ethics, Justice, and Fair Treatment in HR Management
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Q1) When firms do not deal swiftly and fairly with the unethical behavior of employees,ethical employees feel penalized.
A)True
B)False
Q2) When a company rewards employees who behave ethically using the firm's incentive plan and appraisal system,they are ________ to encourage ethical behavior.
A) providing physical support
B) using stories
C) organizing ceremonies
D) clarifying expectations
E) using symbols
Q3) Because seniority is usually company wide,an employee in one job can bump or displace an employee in another job,provided the more senior person can do the job without further training.
A)True
B)False
Q4) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
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Q5) Explain the meaning of the Evil Woman Thesis and its implications for managers.
Chapter 15: Labor Relations and Collective Bargaining
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Q1) Union pressure on a company's shareholders,directors,and customers is known as a corporate campaign.
A)True
B)False
Q2) In a brief essay,discuss some of the reasons for declining union membership.Do you think this is good or bad for the U.S.economy and U.S.businesses? Why?
Q3) All of the following are examples of permissible bargaining items EXCEPT
A) cafeteria prices
B) use of union label
C) severance pay
D) scope of bargaining unit
E) pension benefits for retired employees
Q4) Employers can replace strikers permanently unless the strike is based on unfair labor practices.
A)True
B)False
Q5) What is union security? Explain the five types of union security.
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Chapter 16: Employee Safety and Health
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Q1) Safety training should be bilingual in situations where employees speak English as a second language or are not fluent in English.
A)True
B)False
Q2) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
Q3) Despite many managerial warnings,William refuses to wear a hard hat when working as an electrician for Pulte Homes.William cuts his head when he falls from scaffolding that has not been properly secured.Pulte Homes will most likely not be held liable for William's injury.
A)True
B)False
Q4) Alcoholism among employees will most likely lead to an increase in ________.
A) on-the-job accidents
B) job satisfaction
C) cautious job behavior
D) job efficiency
E) employee morale
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Chapter 17: Managing Global Human Resources
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Q1) When Colgate uses adaptability screening to assess an employee's probable success in handling a foreign transfer,the best predictor of future success is ________.
A) job competence and knowledge
B) overseas travel history
C) level of education
D) dependability
E) age
Q2) Which of the following is recommended to firms to ensure that local managers find a global HR system acceptable?
A) provide online training
B) ignore cultural differences
C) establish a chain of command
D) develop a strong corporate culture
E) understand the laws of the home country
Q3) Less costly alternatives to expatriates include Internet video meetings and group decision-making software.
A)True
B)False
Q4) Explain the balance sheet approach to formulating expatriate pay.
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) In most cases,when a company has at least 100 employees,it can afford to hire an HR specialist to handle recruiting,training,and compensating employees.
A)True
B)False
Q2) All of the following are employee recruitment and selection tools used by most small firms EXCEPT ________.
A) employee referrals
B) assessment centers
C) Internet job boards
D) local newspaper ads
E) work sampling tests
Q3) Which of the following is a common characteristic of HR at most small businesses?
A) dedicated HR manager responsible for recruiting
B) strict oversight of compensation regulations
C) intranet-based employee benefits enrollment
D) duplication of employee data in paperwork
E) sufficient sexual harassment training
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