Leadership and Management Practice Exam
Course Introduction
This course explores the fundamental principles and practices of leadership and management within various organizational contexts. Students will examine the roles and responsibilities of effective leaders and managers, analyze different leadership styles and management theories, and develop skills in decision-making, team building, communication, and conflict resolution. Through case studies and real-world examples, learners will gain insights into motivating others, implementing organizational change, and navigating complex workplace dynamics. The course emphasizes both the practical application of management strategies and the development of ethical, adaptive leadership qualities needed for success in contemporary organizations.
Recommended Textbook Essentials of Management 9th Edition by
Andrew J. DuBrin
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17 Chapters
914 Verified Questions
914 Flashcards
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Page 2
Chapter 1: The Managers Job
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54 Verified Questions
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Source URL: https://quizplus.com/quiz/20197
Sample Questions
Q1) A key reason for continuing to develop managerial skills is that the workplace keeps changing.
A)True
B)False
Answer: True
Q2) Three roles or activities within entrepreneurial work that arouse passion do NOT include:
A) opportunity recognition
B) venture growth
C) human resources
D) venture creation
Answer: C
Q3) Making sure that competent persons fill positions is part of which managerial role?
A) organizer
B) liaison
C) staffing coordinator
D) resource allocator
Answer: C
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Page 3
Chapter 2: International Management and Cultural Diversity
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Today, most European businesses make French their official language so they can communicate easily with other Europeans.
A)True
B)False
Answer: False
Q2) The major purpose of the European Union (EU) is to turn member countries into
A) countries with the identical currency.
B) a single marketplace for ideas, goods, and services.
C) free trade agreements with the United States.
D) fierce competitors.
Answer: B
Q3) The World Trade Organization
A) imposes tariffs on countries with a history of human rights violations.
B) liberalizes trade among many nations throughout the world.
C) lowers trade barriers and tariffs for developing countries.
D) increases trade barriers and tariffs for industrialized countries.
Answer: B
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Page 4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) According to the ethical philosophy of pragmatism, there are certain absolute principles or standards, objective truth, and objective reality that one must follow in business.
A)True
B)False
Answer: False
Q2) The stakeholder view of social responsibility states that organizations must respond to the needs of
A) employees and customers.
B) shareholders and owners.
C) all interested parties.
D) all those who might sue the organization.
Answer: C
Q3) An ethically centered manager is more concerned about the completion dates of a project than high quality, because he or she is primarily concerned about customer satisfaction.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Essentials of Planning
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Sample Questions
Q1) The purpose of crowdcasting is to obtain widespread input into the development of business strategy.
A)True
B)False
Q2) Nike and Apple get together to produce a soccer ball that plays tunes when in motion, illustrating a functional-level business strategy.
A)True
B)False
Q3) Explain the nature of business strategy, including its four major components. Use a real or hypothetical company in at least two places in your answer.
Q4) Which one of the following is a component of true business strategy?
A) a high level of operational effectiveness
B) a set of activities common to other firms
C) giving customers trade-offs
D) having quite different activities to make similar products for different markets
Q5) Operational planning often focuses on the short term.
A)True B)False
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) The experience if Ideo, the design firm, is that preparing for brainstorming meetings inhibits spontaneity so much that preparation is not worth the effort.
A)True
B)False
Q2) The ability to supply managers with high-quality information forms the major justification for information systems.
A)True
B)False
Q3) Many people are poor decision makers because they procrastinate, or delay taking action without a valid reason.
A)True
B)False
Q4) Risk taking does not enhance creativity.
A)True
B)False
Q5) Conflict and tension that put people on edge can also foster creativity.
A)True
B)False
Q6) Describe the role of intuition in decision making.
Page 7
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Sample Questions
Q1) A decision tree is a graphic illustration of the alternative solutions available to solve a problem.
A)True
B)False
Q2) The critical path is the path through the PERT network with the A) shortest completion time.
B) longest completion time.
C) most probable time.
D) pessimistic time.
Q3) An expected value for a decision tree is the value you would expect if A) you calculated how much revenue is needed to break even.
B) your business were sold within 30 days.
C) a particular decision is made a large number of times.
D) you took a poll of what people want.
Q4) Describe how a person might use a Gantt chart to plan an office party for 2,000 people. Use a diagram of a Gantt chart in your answer.
Q5) Break-even analysis assumes that unit costs vary in relation to sales volume.
A)True
B)False
Page 8
Q6) Explain the basics of a just-in-time (JIT) inventory system.
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Page 9
Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) Zeke is in charge of stocking shelves in the soft-drink aisle in a supermarket. To apply job enlargement, the store manager might
A) allow Zeke to do market research about soft-drink consumption.
B) schedule Zeke to switch back and forth between stocking the soft-drink and pet-food aisles.
C) give Zeke the additional permanent assignment of also stocking the dry-cereal section.
D) assign Zeke flexible working hours.
Q2) Explain how you might enrich any job familiar to you, using the job characteristics model.
Q3) A major contributor to carpal tunnel syndrome is the pinching of a nerve that gives feeling to the hand.
A)True
B)False
Q4) Automation enhances job satisfaction when annoying or dangerous tasks are removed.
A)True
B)False
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Chapter 8: Organization Structure, Culture, and Change
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54 Flashcards
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Sample Questions
Q1) A suggestion for effective delegation is to A) delegate part of a task.
B) give as much instruction as needed.
C) closely monitor the details.
D) assign the task to the highest-ranking company official.
Q2) A matrix organization can be described as a(n) ____ structure superimposed on a ____ structure.
A) project; functional
B) product; territorial
C) process; product
D) informal; formal
Q3) A disadvantage of product-service departmentalization is that
A) customer needs may be neglected.
B) field units lack authority.
C) it often leads to duplication of effort.
D) employees rarely identify with the field units.
Q4) In a horizontal structure, the members of the group focus on a specialized task such as accounting or purchasing.
A)True
B)False
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Chapter 9: Staffing and Human Resource Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) An example of a workplace factor that could lead to turnover is
A) a booming economy with many job opportunities.
B) a worker's limited ability to cope with the job demands.
C) job-hopping tendencies of the worker.
D) lack of emotional support from the supervisor.
Q2) A key advantage of delivering training content by MP3 players is that workers can
A) listen to music while being trained.
B) impress customers with how cool they look.
C) design their own training content.
D) receive training during spare moments.
Q3) According to the Americans with Physical Disabilities Act, job applicants are no longer required to take a physical exam if they do not wish to.
A)True
B)False
Q4) Global recruiting for managers can be difficult because candidates must be found who can blend the work practices of two cultures.
A)True
B)False
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Chapter 10: Leadership
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Soliciting suggestions for business improvement from front-line employees is an example of ____ leadership.
A) participative
B) rational
C) authoritarian
D) charismatic
Q2) According to the Situational Leadership II, a Self-Reliant Achiever has low competence and high commitment.
A)True
B)False
Q3) An effective sense of humor is an important part of a leader's job.
A)True
B)False
Q4) An important aspect of emotional intelligence for leaders is to create good feelings in those they lead.
A)True
B)False
Q5) Leadership is considered to be more scientific than management.
A)True
B)False
Page 13
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Chapter 11: Motivation
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) A Gallup Organization poll indicated that the vast majority of workers felt completely engaged in their work, including feeling a full commitment to the employer.
A)True
B)False
Q2) Decreased job security caused by downsizing and outsourcing and global outsourcing, along with reduced benefits, are contributors to lowers= engagement by employees.
A)True
B)False
Q3) The principle of "What's in it for me?" contradicts need theories of motivation.
A)True
B)False
Q4) Job satisfiers or motivators, according to the two-factor theory, relate to the A) financial bonuses associated with the job.
B) content of the job.
C) working conditions surrounding the job.
D) benefits associated with the job.
Q5) Explain the need-satisfaction approach to motivation.
Q6) Explain how goal theory can be used to motivate people on the job.
Page 14
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Chapter 12: Communication
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Sample Questions
Q1) Unusual behavior by an airline passenger such as eyes darting back and forth quickly could be considered nonverbal behavior suggesting that further investigation of this passenger is warranted.
A)True
B)False
Q2) Diagonal communication is the transmission of messages to higher or lower organizational levels in different departments.
A)True
B)False
Q3) KPMG hired a body language coach to teach its accountants the art of using and decoding body language. The coach told the accountant to recite the nursery rhyme, "Mary Had a Little Lamb." The point? To show the accountant that body language can change how people react to something as innocent as a child's nursery rhyme.
1. Why would an accounting firm want staff professionals to recite a nursery rhyme?
2. Why is effective communication important?
Q4) Explain what managers can do to control negative politics within the organization.
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Page 15
Chapter 13: Teams, Groups, and Teamwork
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Sample Questions
Q1) A key advantage of a project structure is that it
A) does not require skilled workers.
B) does not require resources from the larger organization.
C) encourages identification with the project.
D) leads to stable assignments for project members.
Q2) A natural starting point in developing teamwork is to have a mission that is accepted by the team, such as one that relates to providing an outstanding experience for customers.
A)True
B)False
Q3) The CEO of one company wants to hire a team of capable people all at once so the company can quickly enter a new business. So the CEO engages in a(n)
A) lift out.
B) group polarization.
C) groupthink.
D) outdoor training.
Q4) Describe what actions a team leader might take to resolve conflict within the team.
Q5) Describe the people-related activities of a good team player.
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) In the virtual office, employees
A) work without a team leader.
B) complete one task before moving on to another.
C) are all part-time or temporary workers.
D) coordinate their activities although physically separate.
Q2) A concern about customer service in the information technology era is that the service
A) is so rapid it is difficult to follow.
B) has decreased in quality because it is so complex.
C) requires too much human interaction.
D) is only good at high technology firms.
Q3) The presence of the Internet has eliminated some intermediaries, yet created some others such as eBay stores.
A)True
B)False
Q4) A disadvantage of a wiki is that employees are blocked from providing input directly on the site, and must send separate e-mail messages with the comments.
A)True
B)False
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Chapter 15: Essentials of Control
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Sample Questions
Q1) An example of intellectual capital is the
A) money invested in a mainframe computer.
B) brainpower of a company's product development team.
C) money invested in advertising in trade journals.
D) accounts receivables for services.
Q2) Internal control strategy is based on the belief that employees can be motivated by building their commitment to organizational goals.
A)True
B)False
Q3) Activity-based costing for a military measure such as cost per tank mile would take into account such costs as research and development times, salaries, deterioration of equipment, and support workers back at the base.
A)True
B)False
Q4) A recommended approach to cost cutting is to squeeze hard the expenditures of everybody but the top management team.
A)True
B)False
Q5) Describe the characteristics of an effective control system.
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) A recommended approach for dealing with difficult people is to submit to most of their demands by granting them concessions.
A)True
B)False
Q2) Both the sexual harasser and the person harassed are likely to experience a decrease in performance after the incident.
A)True
B)False
Q3) A consultant observed that an explosive sexual harassment case usually A) has a domino effect leading to more cases of sexual harassment.
B) encourages other types of deviant behavior on the job.
C) increases productivity temporarily because of the excitement.
D) decreases productivity temporarily because of gossip and distraction.
Q4) A core principle of discipline and punishment is for the manager to A) make clear his or her analysis of the worker's personal weaknesses.
B) focus on the person, not the unsatisfactory performance.
C) focus on unsatisfactory performance, not the person.
D) ignore the first two offenses.
Q5) Explain why so many employees become substandard performers.
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Sample Questions
Q1) Luke, an industrial sales representative, works smarter not harder when he
A) carefully plans his customer visits to reduce travel time.
B) offers kickbacks to major customers.
C) adds five hours to his weekly work schedule.
D) asks his boss for a raise so he can work fewer hours.
Q2) Hindrance stressors are
A) happy events.
B) stressful events.
C) thoughts that have a negative effect on motivation and performance.
D) both b & c
Q3) Peak performance is
A) a mental state in which maximum results are achieved with minimum effort.
B) perfectionism.
C) the use of multi-tasking.
D) a part of a personal mission statement.
Q4) The office technology you choose to accomplish a task is more important than your imagination and focus in terms of achieving high productivity.
A)True
B)False
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Q5) What steps or actions should a person take to reduce his or her procrastination?