Leadership and Management Practice Exam
Course Introduction
This course explores the essential principles and practices of effective leadership and management within organizational settings. Students will examine foundational theories and contemporary approaches to leadership, including differences and intersections between leadership and management roles. The course covers strategic planning, decision-making, motivation, team development, communication, change management, and ethical leadership. Through case studies, practical exercises, and self-assessment, students will develop critical skills necessary to inspire teams, manage resources efficiently, and drive organizational success in dynamic and diverse environments.
Recommended Textbook
Contemporary Management 8th Edition by Gareth Jones
Available Study Resources on Quizplus
18 Chapters
1997 Verified Questions
1997 Flashcards
Source URL: https://quizplus.com/study-set/3138
Page 2
Chapter 1: Managers and Managing
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62161
Sample Questions
Q1) Craig is a highly effective manager. This implies that he:
A) is likely to spend lavishly on resources.
B) is highly compliant.
C) disfavors employee empowerment.
D) chooses appropriate goals and then achieves them.
E) is overly ambitious.
Answer: D
Q2) Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?
A) Planning
B) Leading
C) Organizing
D) Controlling
E) Consolidating
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62160
Sample Questions
Q1) Which of the following practices was advocated by Mary Parker Follett?
A) Workers should not be allowed to participate in the work development process.
B) Authority should go with hierarchical positions rather than knowledge.
C) Managers should behave as monitors and supervisors.
D) Workers should be allowed to exercise initiative in their everyday work lives.
E) Members of each department should stick to their own department; cross-functioning should be discouraged.
Answer: D
Q2) According to Weber, in a bureaucracy, people should occupy positions because of their social standing and personal contacts.
A)True
B)False
Answer: False
Q3) Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Values, Attitudes, Emotions, and Culture: the Manager As a Person
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62159
Sample Questions
Q1) Glenn is an effective and efficient manager. He, however, tends to be pessimistic and avoids social interactions. This implies that Glenn is low in _____.
A) extraversion
B) negative affectivity
C) organizational commitment
D) introversion
E) conscientiousness
Answer: A
Q2) Which of the following is true of managers in conservative cultures?
A) They lead by example, encouraging their employees to take risks.
B) They are likely to try to create a flat, organic structure.
C) They constantly monitor the progress of their employees.
D) They are flexible and encourage creativity.
E) They decentralize authority so that employees can work together easily.
Answer: C
Q3) Effective managers need to have a high external locus of control.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/62158
Sample Questions
Q1) Which of the following approaches to social responsibility is characterized by low levels of socially responsible behavior?
A) Accommodative
B) Proactive
C) Defensive
D) Obstructionist
E) Obligatory
Q2) The local communities in which an organization operates are seldom considered as stakeholders of the organization.
A)True
B)False
Q3) _____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves.
A) Stockholders
B) Customers
C) Contractors
D) Managers
E) Suppliers
Q4) Discuss the relationship between ethics and laws.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Diverse Employees in a Multicultural Environment
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/62157
Sample Questions
Q1) Distinguish between the two types of sexual harassment that can occur in the workplace.
Q2) The White House Guidelines on Religious Exercise and Expression in the Federal Workplace are technically applicable only in federal offices.
A)True
B)False
Q3) Increasingly, organizations are insisting that their suppliers demonstrate diversity in their own workforce.
A)True
B)False
Q4) From a management perspective, it is of little importance for managers to be sensitive and responsive to the needs and concerns of workers who may be less fortunate than themselves in terms of income and financial resources.
A)True
B)False
Q5) Personal characteristics do not to affect perceptions.
A)True
B)False
Q6) Describe the three different types of interpersonal managerial roles.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing in the Global Environment
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62156
Sample Questions
Q1) The Republic of Karibo has been losing capital steadily over the last five years. As a result of this:
A) its rate of unemployment has decreased.
B) the standard of living has fallen.
C) the impact of the recession has lessened.
D) the gap between the rich and poor has narrowed.
E) its economy has stabilized.
Q2) Which of the following is true of regional trade agreements?
A) They enforce regional restrictions on the cross-border flow of resources and reinforce import-tariffs.
B) They expose companies based in one member country to increased competition from companies in other member countries.
C) They hinder the spread of globalization by setting up trade barriers between different countries of the same region.
D) They provide manufacturing organizations with fewer opportunities to reduce costs and provide managers with fewer threats.
E) They are created to reduce overall tariffs on goods that flow within a country and increase tariffs on goods that flow between regions.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Decision Making, Learning, Creativity, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62155
Sample Questions
Q1) Nonroutine decisions made in response to novel situations in business are known as:
A) rule-based decisions.
B) automatic decisions.
C) guideline-based decisions.
D) predetermined decisions.
E) nonprogrammed decisions.
Q2) Discuss the four criteria to evaluate the pros and cons of alternative courses of action.
Q3) A manager who makes a programmed decision relies on established rules and guidelines.
A)True
B)False
Q4) Identifying all relevant information for a decision means the manager has complete information.
A)True
B)False
Q5) Discuss the two techniques used to counter groupthink and cognitive biases.
Q6) Discuss the premise of the classical model of decision-making.
Q7) Discuss the perils of groupthink.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter
8:
The Manager As a Planner and a Strategist
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62154
Sample Questions
Q1) The divisional head of an organization decides to set up the division's technical support center in another country in order to lower costs. This is an example of a functional-level strategy.
A)True
B)False
Q2) A beverage manufacturer enters the snack food business with the purchase of a popular potato chip company. This is an example of diversification.
A)True
B)False
Q3) Plans that are developed to handle nonprogrammed decision making in unusual or one-of-a-kind situations are called _____.
A) standing plans
B) single-use plans
C) general plans
D) global plans
E) rolling plans
Q4) Discuss the three main steps of the planning process.
Q5) List and briefly explain the different corporate-level strategies.
Q6) Discuss the four qualities of an effective plan as emphasized by Henri Fayol.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Value Chain Management: Functional Strategies for Competitive Advantage
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62153
Sample Questions
Q1) Customer relationship management is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.
A)True
B)False
Q2) Successful innovation gives an organization something unique about its products that can strengthen its competitive advantage.
A)True
B)False
Q3) An organization's audit revealed that its customer support system is the least effective department. The customer support system is a major source of the organization's _____ defects.
A) product
B) manufacturing
C) service
D) distribution
E) supply
Q4) What are the requirements for a cross-functional team to be successful?
Q5) Discuss the stages of a stage-gate development funnel.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Organizational Structure and Culture
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62152
Sample Questions
Q1) The degree to which a job allows a worker to schedule the tasks of the job and to decide how to carry out these tasks is known as _____.
A) autonomy
B) task identity
C) task significance
D) skill variety
E) span of control
Q2) A tall organization has fewer levels of authority relative to the size of the organization.
A)True
B)False
Q3) According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?
A) Those who work under close supervision
B) Those who work in rigid organizational structures
C) Those who work in organizations where authority is centralized
D) Those who work in total seclusion
E) Those who are responsible for their work outcomes
Q4) Discuss Hackman and Oldham's job characteristics model.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organizational Control and Change
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62151
Sample Questions
Q1) Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:
A) concurrent control.
B) feedforward control.
C) feedback control.
D) bureaucratic control.
E) clan control.
Q2) The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing.
A)True
B)False
Q3) Discuss three ways in which managers can attempt to control the behavior of subordinates.
Q4) Output control and behavior control are appropriate for the most important and significant organizational activities.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Human Resource Management
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62150
Sample Questions
Q1) To develop executives who will have an understanding of, and expertise in, a variety of functions, products and services, and markets, managers make sure that executives with high potential have different job proficiencies, some in line positions and some in staff positions. This is employee development through _____.
A) varied work experiences
B) formal education
C) on-the-job training
D) role-playing
E) simulation
Q2) The process by which managers share performance appraisal information with their subordinates is known as performance feedback.
A)True
B)False
Q3) Discuss how different organizational strategies affect wages and pay levels.
Q4) What is reliability and validity in the context of selection tools?
Q5) Differentiate between objective and subjective appraisals.
Q6) Discuss how performance appraisal and feedback contribute to the effective management of human resources within an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Motivation Performance
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62149
Sample Questions
Q1) Why is organizational behavior modification criticized?
A) It fails to give managers a technique to motivate the performance of organizationally functional behaviors.
B) It has been unsuccessful when used to improve productivity, efficiency, attendance, and punctuality.
C) It can rob people of their individuality, freedom of choice, and creativity if used ineptly.
D) It does not work for behaviors that are specific, objective, and countable.
E) It is highly ineffective in promoting organizational efficiency amongst employees.
Q2) According to the expectancy theory, _____ is a person's perception about the extent to which performance at a certain level results in the attainment of outcome.
A) instrumentality
B) determinism
C) positivism
D) valence
E) ethnocentrism
Q3) Discuss Alderfer's ERG theory.
Q4) Explain the operant conditioning theory briefly.
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Leadership
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62148
Sample Questions
Q1) Which type of power is based on the specialized knowledge and skills of a leader?
A) Positional power
B) Referent power
C) Expert power
D) Coercive power
E) Reward power
Q2) ______ leaders are excited and enthusiastic about their vision and clearly communicate it to their subordinates.
A) Transactional
B) Charismatic
C) Developmental
D) Terminal
E) Transient
Q3) Male and female managers do not differ significantly in their propensities to perform different leader behaviors.
A)True
B)False
Q4) Differentiate between transformational leadership and transactional leadership.
Q5) Describe the leader substitutes model. Why is it a contingency model?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Effective Groups and Teams
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/62147
Sample Questions
Q1) When a group's members are reciprocally interdependent, managers are advised to reward group members on the basis of group performance.
A)True
B)False
Q2) Formal work groups are cross-functional teams composed of members from different departments.
A)True
B)False
Q3) The degree to which the members of the group are attracted to membership in the group is known as:
A) groupthink.
B) group deviance.
C) pooled task interdependence.
D) division of labor.
E) group cohesiveness.
Q4) The tendency of individuals to put in extra effort when they work in groups than when they work alone is called social loafing.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Promoting Effective Communication
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/62146
Sample Questions
Q1) Which of the following is a disadvantage of face-to-face communication?
A) It is low in information richness.
B) It is time consuming.
C) It results in unwanted documentation of the information exchanged.
D) It can result in ambiguity and misunderstandings.
E) It allows managers to cycle through the communication process only once.
Q2) Managers can _____ by updating the production process to take advantage of new and more efficient technologies.
A) increase responsiveness to customers
B) increase efficiency
C) establish an electronic trail
D) cause information overload
E) lower information richness
Q3) Linguistic style refers to a person's characteristic way of speaking.
A)True
B)False
Q4) It is in the transmission phase of the communication process that a common understanding is ensured.
A)True
B)False
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Managing Conflict, Politics, and Negotiation
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62145
Sample Questions
Q1) In distributive negotiation, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide..
A)True
B)False
Q2) Which of the following is a functional way of resolving conflicts?
A) Competition
B) Avoidance
C) Accommodation
D) Compromise
E) Confrontation
Q3) What are the various political strategies that managers can use to increase and maintain their power?
Q4) Managers often engage in organizational politics to resolve conflicts in their favor.
A)True
B)False
Q5) What is integrative bargaining? Why should managers prefer integrative bargaining over distributive negotiation?
Q6) Define organizational conflict. How can conflict benefit the organization?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Used Advanced Information Technology to Increase Performance
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/62144
Sample Questions
Q1) Briefly explain the four factors that determine the usefulness of information to a manager and define real-time information.
Q2) Application software tells the computer hardware how to run.
A)True
B)False
Q3) Which of the following is an example of a nonprogrammed task or decision?
A) The changing of streetlights
B) The purchase of a new house
C) Trip to the grocery store for supplies
D) The payment of electricity bills
E) Reordering printer cartridges
Q4) A boundaryless organization is an organization composed of people linked by IT.
A)True
B)False
Q5) Define a boundaryless organization and discuss the effects of the rapid IT development on organizations.
Q6) What is a computer network? Briefly explain the different components of a network.
Q7) Define an ERP system and discuss its benefits.
Q8) List and briefly explain the different stages of a product life cycle. Page 20
To view all questions and flashcards with answers, click on the resource link above.
Page 21