Leadership and Management
Final Test Solutions
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational settings. Students will examine theories of leadership, styles, and competencies, as well as the distinction between leading and managing teams. The curriculum addresses essential skills such as strategic planning, motivation, decision-making, conflict resolution, and effective communication. Through real-world case studies and interactive activities, participants will develop practical abilities to inspire others, drive organizational change, and achieve collective goals in diverse professional environments.
Recommended Textbook
Management A Practical Introduction 6th Edition by Angelo Kinicki
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16 Chapters
2328 Verified Questions
2328 Flashcards
Source URL: https://quizplus.com/study-set/3093
Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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152 Verified Questions
152 Flashcards
Source URL: https://quizplus.com/quiz/61306
Sample Questions
Q1) Which of the following is the most likely payoff of studying management as a discipline?
A)You will understand how to brand your organization.
B)You will understand how to relate to and interact with your supervisors and co-workers.
C)You will understand how to manage your family and close friends more effectively.
D)You will understand how to deal with the media in a crisis.
E)You will understand how to advance your career without guilt.
Answer: B
Q2) The belief that you control your own destiny is called
A)internal locus of control.
B)entrepreneurship.
C)intrapreneurship.
D)power centering.
E)manifest destiny.
Answer: A
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Page 3
Chapter 2: Management Theory: Essential Background for the
Successful Manager
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Which of the following is one of the phases in the development of the behavioral viewpoint?
A)Human resource management
B)Operations management
C)Operations research
D)Human relations movement
E)Administrative management
Answer: D
Q2) In a closed system, an organization's outputs are recycled to become inputs.
A)True
B)False
Answer: False
Q3) Hugo Munsterberg suggested that psychologists could contribute to industry by studying jobs and determining which people are best suited to specific jobs.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/61304
Sample Questions
Q1) Human trafficking is unethical according to the moral-rights approach.
A)True
B)False Answer: True
Q2) Personality tests can be used to identify potentially dishonest people before they are hired.
A)True
B)False Answer: True
Q3) Demographic forces are part of the __________ environment of organizations.
A)internal
B)mechanical
C)controllable
D)task
E)general Answer: E
Q4) Customers are those who pay to use an organization's goods or services.
A)True
B)False Answer: True
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Chapter 4: Global Management: Managing Across Borders
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Free trade is the movement of goods and services among nations without political or economic obstruction.
A)True
B)False
Q2) The __________ is the rate at which one country's currency can be exchanged for another country's currency.
A)exchange rate
B)GATT
C)terms of transaction
D)interest rate
E)return rate
Q3) Among the negative effects of global interdependency are outsourcing and higher-priced goods.
A)True
B)False
Q4) The organization that assists in smoothing the flow of money between nations is the International Monetary Fund.
A)True
B)False
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Chapter 5: Planning: the Foundation of Successful Management
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
A)unlikely to align with higher level goals.
B)not measurable.
C)too simplistic.
D)not results oriented.
E)unlikely to result in improvement to customer service.
Q2) Which of the following is one of the challenges of planning?
A)Assigning the right people to tasks.
B)Determining the correct budget.
C)Measuring results with accuracy.
D)Finding the time to plan.
E)Motivating employees.
Q3) Facebook strives to be on the cutting edge of social media and is experiencing phenomenal growth.It encourages what it calls a "hacker" mindset, always looking to break down the old in favor of something better.Of Miles and Snow's basic strategy types, Facebook would be described as a prospector.
A)True
B)False
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Faisal has been running a commercial real estate business for nearly 30 years.As he approaches retirement, he is content to simply lease the commercial space he currently has, rather than make new deals to develop additional properties.Faisal is using which grand strategy?
A)Stability
B)Retrenchment
C)Inducement
D)Defensive
E)Growth
Q2) A grand strategy that involves reduction in the organization's efforts is the ______ strategy.
A)retrenchment
B)reorganization
C)downsizing
D)growth
E)stability
Q3) List at least five of the seven essential types of leader behaviors that are needed to fuel the engine of execution.
Q4) Explain strategy implementation, including the role of resistance.
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/61300
Sample Questions
Q1) People with a low tolerance for ambiguity and an orientation toward task and technical concerns in making decisions have an analytical decision-making style.
A)True
B)False
Q2) Relaxed change is one type of effective response for a manager to take when confronted with a challenge.
A)True
B)False
Q3) Which of the following statements about biased decision making is true?
A)Hindsight helps you correctly assess what you should have known beforehand.
B)When you are making a decision and you have considerable experience in that area, you are then most likely to be overconfident.
C)When confronted with a choice, people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false.
D)Sometimes a single event can allow you to determine the trend.
E)You could confidently make a decision about something by asking 20 of your friends and deciding based on their preferences.
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Page 9
Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/61299
Sample Questions
Q1) Explain what centralization and decentralization of authority mean.Would you rather be a manager in a centralized or a decentralized organization? Why?
Q2) Which of the following is an example of a nonprofit organization?
A)The Humane Society
B)American Medical Association
C)The Democratic party
D)State Farm Insurance
E)Teamsters Union
Q3) Among the functions of organizational ________ are that it gives members an organizational identity and it promotes social-system stability.
A)design
B)structure
C)life cycle
D)charting
E)culture
Q4) An organization's basic assumptions are difficult to change.
A)True
B)False
Page 10
Q5) Give five examples of mechanisms used by organizations to embed its culture.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/61298
Sample Questions
Q1) Oscar has a degenerative eye disease that is causing him to gradually lose his eyesight.When Oscar asked his employer to purchase a low vision computer for his use at work, he was instead let go.This violates provisions of the
A)Civil Rights Act, Title VII.
B)Patient Protection and Affordable Care Act.
C)Occupational Safety and Health Act (OSHA).
D)Americans with Disabilities Act (ADA).
E)Privacy Act.
Q2) Describe the 360-degree feedback appraisal technique.
Q3) When Jake became one of three final candidates for a managerial position with a large medical supply company, the director of the department scheduled a special meeting with him.There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the great compensation and multiple perks.Jake appreciated that the director took time to conduct a(n)
A)behavioral-description interview.
B)realistic job preview.
C)unstructured interview.
D)situational interview.
E)performance appraisal.
Page 11
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/61297
Sample Questions
Q1) Patagonia was satisfied with its OD intervention to become greener.
A)True
B)False
Q2) Employees are likely to see an adaptive change as
A)highly threatening.
B)moderately threatening.
C)somewhat threatening.
D)least threatening.
E)totally unacceptable.
Q3) Recently many older workers who had planned to retire soon decided to keep working longer.This is an example of a(n) ______ force for change.
A)social or political
B)arbitrary
C)demographic
D)financial
E)structural
Q4) Describe what OD is and what it can be used for.
Q5) Entrepreneurs tend to be tolerant of ambiguity.
A)True
B)False
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/61296
Sample Questions
Q1) The halo effect occurs only with positive traits.
A)True
B)False
Q2) Define the four types of distortion in perception.Provide an example of each.
Q3) Which of the following is the most common drug of abuse?
A)Marijuana
B)Tranquilizers
C)Prescription pain medication
D)Methamphetamine
E)Alcohol
Q4) Turnover is very costly for an organization in terms of recruitment and training.
A)True
B)False
Q5) Having to decide between working late at your boss's request or attending your child's birthday party is an example of role overload.
A)True
B)False
Q6) Name and describe at least four major barriers to organizational diversity?
13
Q7) What can managers to do reduce stressors that lead to employee burnout?
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/61295
Sample Questions
Q1) In equity theory, employees are motivated to A)work harder when they have more freedom.
B)resolve feelings of injustice.
C)correct themselves when they aren't working hard enough.
D)blame others when they miss work or fail at tasks.
E)work just hard enough to get what they want.
Q2) The weakening of behavior by ignoring it or making sure it is not reinforced is called
A)extinction.
B)intrinsic motivation.
C)punishment.
D)instrumentality.
E)negative reinforcement.
Q3) ______ is defined as the psychological processes that arouse and direct goal-directed behavior.
A)Stimulus
B)Productivity
C)Enticement
D)Motivation
E)Incented action
Page 14
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/61294
Sample Questions
Q1) Participating on virtual teams necessarily requires individuals to be available for electronic communication 24 hours a day.
A)True
B)False
Q2) Allowing criticism of ideas helps prevent groupthink.
A)True
B)False
Q3) Individuals are said to be cooperating when
A)they have reciprocal faith in others' intentions and behaviors.
B)they have a sense of togetherness and unity.
C)their efforts are systematically integrated to achieve a collective objective.
D)their motivation comes from a desire to please a supervisor or the seeking of a tangible reward.
E)they have ceased to be competitive with one another and prefer harmony.
Q4) Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.
A)True
B)False
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/61293
Sample Questions
Q1) In recent studies, the generic influence tactic that employees cite as most used in the workplace is
A)legitimating.
B)ingratiation.
C)coalition.
D)rational persuasion.
E)pressure.
Q2) Leader behaviors are one of the contingency factors in the path-goal leadership model.
A)True
B)False
Q3) All of the following are tips from Peter Drucker for improving leadership except which?
A)Change leadership styles according to the situation.
B)Develop action plans that specify desired results.
C)Listen first, speak last.
D)Take responsibility for decisions.
E)Focus on opportunities rather than problems.
Q4) What is servant leadership? What are the characteristics of a servant leader?
Page 16
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of Information
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/61292
Sample Questions
Q1) You are an efficient communicator when your intended message is accurately understood by the other person.
A)True
B)False
Q2) Xiangcong, a marketing manager, shares some of the market research her department has analyzed with the research and development group.Xiangcong is communicating
A)by wandering around.
B)upward.
C)horizontally.
D)through the grapevine.
E)externally.
Q3) Which of the following is appropriate for workplace e-mail?
A)Trimming the sender's e-mail when replying.
B)Complicated topics.
C)Jokes.
D)Informality and grammar errors.
E)Sensitive personal issues.
Q4) Describe the elements of the communication process.Illustrate it with a simple example.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/61291
Sample Questions
Q1) The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget.
A)variable
B)incremental
C)zero-based
D)operating
E)cash
Q2) The task of external auditors is to verify that the organization, in preparing its financial statements, followed generally accepted accounting principles.
A)True
B)False
Q3) Tactical control is monitoring performance to ensure that divisional or departmental plans are being implemented and taking corrective action as needed.
A)True
B)False
Q4) Standards are best measured when they can be made quantifiable.
A)True
B)False
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