Leadership and Management Final
Test Solutions
Course Introduction
This course explores the fundamental concepts, theories, and practical skills essential for effective leadership and management in diverse organizational settings. Students will examine the differences and intersections between leadership and management roles, analyze various leadership styles and management approaches, and learn strategies for motivating teams, making decisions, resolving conflict, and driving organizational change. Through case studies, group discussions, and real-world applications, participants will develop critical thinking, problem-solving, and communication skills necessary to lead and manage successfully in todays dynamic workplace.
Recommended Textbook
Managing Human Resources 11th Edition by
Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175
Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) Management practices such as using rapid market intelligence and competitive pricing will create a sustainable competitive advantage, regardless of the human resources used to implement these strategies.
A)True
B)False
Answer: False
Q2) Discuss the following statement: "Organizations look to the legal institutions to determine if they are acting in the best interest of society."
Answer: Formal laws and regulations establish relatively clear guidelines of how society expects a company to behave, but effective companies respond to more than simply the formal statement of a community's expectations. The most effective companies understand that the enactment of formal laws and regulations often lag behind public opinion by several years. Long before legislation is passed, communities communicate their expectations and attempt to hold organizations accountable for violations of these expectation.
Q3) List the members of the human resources (HR) triad.
Answer: Line managers, human resource personnel, and employees
Q4) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The North American Free Trade Act (NAFTA):
A) went into effect during the 19th century
B) has only two participants-the United States and Canada
C) resulted in the establishment of maquiladoras along the US-Mexico border
D) removed all tariffs from non-technical products
E) has led to little change in the U.S. manufacturing sector
Answer: C
Q2) The International Labor Organization, Social Accountability International and the World Trade Organization are examples of _____.
A) agencies of the United Nations
B) nongovernmental organizations
C) anticapitalistic movements
D) agencies of the European Union
E) intergovernmental groups created by NAFTA
Answer: B
Q3) Globalization always results in improvements for all workers.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) You perceive that you are being treated unfairly in the workplace. Which of the following actions will help you to resolve the issue in a manner best for you and your organization?
A) Ignore it and hope it corrects itself.
B) Have patience. The government will pass legislation soon to help you.
C) Call a lawyer and find grounds for a lawsuit.
D) Talk to your supervisor or other appropriate person in the firm about the issue first
E) Quit and look for a job more to your liking
Answer: D
Q2) Grievance procedures:
A) have become nearly universally used in unionized settings
B) are consistent with managers' beliefs that employees have a right to fair treatment.
C) help lower legal costs associated with resolving employee-employer disputes in court
D) increase employee loyalty and commitment
E) are accurately described by all of the above
Answer: E
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Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Of the various organizational units that share responsibility for strategic planning, which unit(s) is (are) most likely to have the responsibility for workforce forecasting?
A) Departments other than HR
B) HR in conjunction with other departments
C) HR alone
D) HR and top management
E) HR and line managers
Q2) A possible disadvantage of employee blogs is:
A) copyright violation
B) sexual harassment
C) embarrassment to the organization
D) all of the above
E) none of the above
Q3) What is the first phase in HR planning for strategic change?
Q4) Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.
A)True
B)False
Q5) List the important elements in the external environment.
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Lian is a line manager who supervises four assembly workers and several others in her department. Which of the following statements is true of Lian?
A) Lian would not be considered a SME because she does not have direct information about the duties associated with the assembly worker job.
B) Lian has difficulty explaining the tasks performed by the assembly workers because she does not currently do that job herself.
C) Lian has supervised so many assembly workers that her perspective on the assembly worker job has become confused and undefined.
D) Lian should not be asked to evaluate what tasks should or could be involved in the assembly worker job if it is redesigned.
E) Lian cannot be helpful in writing a job description for an assembly worker.
Q2) Imagine that you have been offered a position working at a national furniture manufacturer and a job at a very small company that handcrafts one-of-a-kind tables and chairs. Do you expect the terms "position" and "job" to be synonymous in this case?
Q3) __________________________________________________ is the Department of Labor's job analysis service
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Page 7
Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Which of the following statements about employee referrals as a job recruitment method is true?
A) Formal referral systems reward employees for referring qualified applicants.
B) Employee referral is an internal recruitment method.
C) Employee referrals are not detrimental to equal employment opportunity
D) Employee referrals result in the highest one-year survival rates for most occupations.
E) All of the above statements about employee referrals are true.
Q2) Which of the following statements about employment agencies is true?
A) State employment agencies are supported by a special tax on wholesale products.
B) Private employment agencies only serve professional and managerial labor.
C) Employment agencies are a form of internal recruitment.
D) State employment agencies tend to be small organizations with very limited lists of potential employees.
E) The Social Security Act provides that most workers who have been laid off must register with the state employment agency in order to be eligible for unemployment benefits.
Q3) Which type of U.S. employment laws is most directly relevant to recruitment practices?
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8
Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) The various pieces of information used to make a selection are referred to as
A) validity factors
B) congruencies
C) performance quotients
D) partial criterions
E) predictors
Q2) Which of the following select techniques has the lowest validity generalization estimate:
A) Biodata
B) Job tryout
C) Structured interview
D) Unstructured interview
E) Work sample
Q3) High validity is present when:
A) low predictor scores translate into low scores on criteria
B) high predictor scores translate into high scores on criteria
C) low criterion scores translate into high scores on criteria
D) a and b occur together
E) b and c occur together
Page 9
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) What role do an organization's employees play in training and development?
A) The effectiveness of training and development requires the support and cooperation of all employees in the system.
B) All employees are typically involved in designing training systems.
C) Employees should not view training and development activities as opportunities for socialization.
D) Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities.
E) Only top management should be actively involved in designing and developing training programs.
Q2) In the feature Managing Ethics and Corporate Social Responsibility: Pulp Fiction, Weyerhaeuser:
A) places top priority on developing ethical leaders
B) offers leadership assessments and training through its corporate university
C) includes ethics as a key element of its formal leadership training program
D) uses top executives as teachers in its leadership training program
E) all of the above
Q3) What kind of training is most appropriate for CEOs and other high-level executives?
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The most frequently used form of performance management review is one that is occurs __________.
A) weekly
B) monthly
C) quarterly
D) bi-annually
E) annually
Q2) In preparing the performance appraisals for her employees, the sales manager ranked Deb Ross as the overall best salesperson because she had the highest level of sales and Dave Autry as the overall worst salesperson because he had the lowest level of sales. The other salespeople were placed in order of their sales between Ross and Autry. Which type of performance appraisal format is being used in this example?
A) forced distribution
B) graphics rating scale
C) absolute standard
D) straight ranking
E) direct index approach
Q3) What are the primary criteria for performance appraisals with a results-based format?
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Page 11
Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/23248
Sample Questions
Q1) Pete Miller is from Texas. He has been asked by his American-owned employer to manage a bank branch office in Hong Kong for three years. Miller will be paid:
A) what a manager at the same pay grade in Hong Kong would be paid without regard to nationality
B) what he was paid to perform the same job in the U.S.
C) a standard rate that is paid to all the expatriate employees of this company
D) a pay level comparable to his colleagues plus compensation for the cost of international service
E) what a manager in the banking industry at the same pay grade in Hong Kong would be paid
Q2) Which of the following actions have various CEOs not taken in response to widespread public concern about unfair CEO pay?
A) Cutting annual salary to $1
B) Returning incentive pay to employees in the form of company stock
C) Converting cash bonus to performance-linked shares
D) Agreeing to serve on the Sarbanes-Oxley Executive Compensation Board
E) None of these actions were taken by CEOs
Q3) What is the most widely used method for job evaluations?
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Decisions about how to design pay systems should follow a careful consideration of all of the possible consequences associated with alternative forms of pay. Which of the following is the most important reason for organizations to adopt the performance-based pay approach to compensating its employees?
A) to reward top management
B) to keep up with competitors
C) to motivate employees
D) to help achieve their strategic objectives
E) to integrate the pay system with the organizational mission
Q2) A manager might decide to move from measuring performance on an individual basis to a team basis if:
A) individual performance can only be evaluated by subjective supervisory ratings
B) the tie of pay to individual performance is not critical
C) in order to be productive, employees cooperate
D) competition among employees is dysfunctional
E) any or all of the above conditions exist
Q3) What criticism can be leveled against merit pay?
Q4) Differentiate between merit pay and incentive pay.
Page 13
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Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Which of the following is an example of a voluntary benefit provided by a private protection program?
A) child care allowance
B) paid sick days
C) pensions and savings plans
D) health insurance
E) all of the above
Q2) Under The Family and Medical Leave Act of 1993, employers covered under the act do not have to maintain preexisting employee health insurance during the leave period.
A)True
B)False
Q3) A plan is referred to as noncontributory when:
A) it is tax deductible
B) only the employee contributes to it
C) only the employer contributes to it
D) only the federal government contributes to it
E) the employer matches any finds the employee chooses to contribute
Q4) During what historical period did benefits and services to employees become more widespread, and why?
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Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) What is the most controversial approach to controlling occupational disease?
Q2) Which of the following statements about job burnout is true?
A) One of the first signs of job burnout is emotional exhaustion.
B) People in the later stages of job burnout have become calloused by their jobs and cynical about their clients.
C) A feeling of low personal accomplishment is one sign of job burnout.
D) People in jobs in human services are most likely to experience job burnout.
E) All of the above statements about job burnout are true.
Q3) Psychological conditions result from organizational stress and a low quality of working life.
A)True
B)False
Q4) Creating a safety driven culture does not require top down support from management, because employees are highly motivated regarding safety.
A)True
B)False
Q5) List three methods organizations use to reduce the incidence of diseases as a result of exposure to some chemical agent or toxin.
Q6) Discuss the Occupational Safety and Health Act of 1970.
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) What type of union-management relationship is becoming increasingly common today?
A) adversarial
B) cooperative
C) reciprocal
D) administrative
E) paternal
Q2) The check-out clerks at a large grocery store are in negotiations with management. The last remaining issue to settle is the hourly wage. In their earlier meetings, the clerks' bargaining committee has decided that although they are demanding $9.50 an hour, they will settle for nothing less than $8.75. Management's bargaining committee has decided that their highest offer will be $8.50. This situation is an example of _____.
A) a negative settlement range
B) a positive settlement range
C) an incompatible settlement range
D) a distributive settlement range
E) a settlement range of $.25
Q3) What is the core of union-management relations?
Q4) How do you judge if the arbitration of a union-management dispute is successful?
Page 16
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