Leadership and Management
Final Exam Questions
Course Introduction
This course explores the fundamental principles and practices of effective leadership and management within organizations. Students will examine various leadership theories and management styles, focusing on decision-making, team dynamics, motivation, communication, and strategic planning. The course also emphasizes the development of critical skills such as problem-solving, ethical leadership, and conflict resolution, enabling students to inspire, guide, and manage diverse teams in todays dynamic business environments.
Recommended Textbook Essentials of Contemporary Management 5th Edition by Gareth Jones
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14 Chapters
1506 Verified Questions
1506 Flashcards
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2
Chapter 1: The Management Process Today
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100 Flashcards
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Sample Questions
Q1) The four building blocks of competitive advantage are superior efficiency,quality,innovation,and responsiveness to customers.
A)True
B)False
Answer: True
Q2) When employees start using information technology (IT),they start losing their autonomy.
A)True
B)False
Answer: False
Q3) To perform the _____ task,managers identify and select appropriate organizational goals and courses of action.
A) planning
B) organizing
C) leading
D) controlling
E) commanding
Answer: A
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A(n)_____ value is a personal conviction about desired modes of conduct or ways of behaving.
A) terminal
B) personal
C) social
D) ends
E) instrumental
Answer: E
Q2) Which of the following refers to a feeling or state of mind?
A) Affect
B) Moods
C) Values
D) Emotional labor
E) Self-efficacy
Answer: B
Q3) The tendency of a manager to feel distressed and to be critical of himself/herself and others is called negative affectivity.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Under the justice rule,managers should determine fair rules and procedures for distributing outcomes to stakeholders.
A)True
B)False
Answer: True
Q2) Terry is an HR manager in a fast-moving consumer goods (FMCG)company.He works with his suppliers as well as the labor unions to support and encourage the effective management of diversity.What role is Terry performing?
A) Leader
B) Disturbance handler
C) Negotiator
D) Liaison
E) Spokesperson
Answer: C
Q3) The ADA does not cover employees with AIDS from being discriminated against in the workplace.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) Explain briefly a task environment.What effect does it have on managers?
Q2) Hofstede's model of national culture states five dimensions along which national cultures can be placed.Select any two of these five dimensions and discuss how each of these dimensions creates a different type of climate in which an organization can do business.
Q3) The collection of values that a society considers important and the norms of behavior that are approved by the society are known as:
A) sociocultural forces.
B) economies of scale.
C) the national culture.
D) the task environment.
E) demographic forces.
Q4) Governments of countries that resort to raising tariff barriers ultimately increase employment.
A)True
B)False
Q5) With reference to Hofstede's model of national culture,explain power distance.
Q6) What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?
Page 6
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Researchers have identified a six-step model that can be used by managers who are faced with an important decision.Discuss any two of these steps.
Q2) The main reason for the loss of productivity in brainstorming is:
A) complex mental models.
B) groupthink.
C) production blocking.
D) bounded rationality.
E) devil's advocacy.
Q3) Entrepreneurship is the same as management.
A)True
B)False
Q4) An entrepreneur is likely to have:
A) reticence to experience.
B) high self-esteem.
C) high need for affiliation.
D) external locus of control.
E) moderate need for achievement.
Q5) Peter Senge has identified five principles that can be used by an organization to create "a learning organization." Discuss any three of these principles.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Two divisions of a company decide to use the same manufacturing facilities to capitalize on the organization's excess capacity and to reduce the fixed costs assigned by corporate headquarters.This is an example of which of the following?
A) Unrelated diversification strategy
B) Concentration on a single business
C) International expansion
D) Focused differentiation strategy
E) Synergy
Q2) According to Porter,organizations cannot simultaneously pursue both a low-cost strategy and a differentiation strategy.Why? Explain how exceptions to this "rule" can be found,and give an example to illustrate the point.
Q3) Synergy is obtained by apportioning financial resources among divisions to increase financial returns or spread risks among different businesses.
A)True
B)False
Q4) Distinguish between a policy,a rule,and a standard operating procedure of an organization and give one example of each of these types of standing plans that would be used in a business.
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) The degree to which a job allows the worker to schedule the tasks of the job and to decide how to carry out these tasks is known as:
A) autonomy.
B) task identity.
C) task significance.
D) skill variety.
E) feedback.
Q2) According to contingency theory,there can be only one best way to design an organization's structure.
A)True
B)False
Q3) The manager of the human resources department of a company is a(n)_____ manager.
A) line
B) product
C) staff
D) task force
E) operations
Q4) The first step in organizational design is job design.
A)True
B)False
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Chapter 8: Control, Change, and Entrepreneurship
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112 Verified Questions
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Sample Questions
Q1) The three main mechanisms that managers use to assess output or performance are financial measures,organizational goals,and operating budgets.
A)True
B)False
Q2) Output control methods are effective in motivating employees,but behavior control methods are not.
A)True
B)False
Q3) Which of the following types of financial ratios indicates the degree to which the organization uses debt or equity to finance its ongoing operations?
A) Leverage ratios
B) Liquidity ratios
C) Activity ratios
D) Profit ratios
E) Inventory turnover ratios
Q4) Managers use feedforward control to anticipate problems.
A)True
B)False
Q5) How does organizational culture help managers exert control over subordinates?
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Chapter 9: Motivation
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Sample Questions
Q1) Which of the following outcomes satisfies hygiene needs?
A) Interesting work
B) Responsibility
C) Pay
D) A sense of accomplishment
E) Autonomy
Q2) Joey has recently joined an advertising firm as an executive.He has to request Michael,his manager,for feedback on his performance.Michael,who normally has problems giving feedback to his subordinates,is delighted by Joey's attitude.In this context,Joey could be rated high on the need for:
A) affiliation.
B) power.
C) recognition.
D) achievement.
E) self-actualization.
Q3) Once an appropriate goal is set and accepted by an employee,feedback is not necessary.
A)True
B)False
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Page 11
Chapter 10: Leaders and Leadership
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104 Flashcards
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Sample Questions
Q1) Discuss the three situational determinants in Fiedler's leadership theory that allow a leader to determine the favorableness or unfavorableness of a situation for leading.
Q2) The specific ways in which a manager chooses to influence others is known as:
A) legitimate power.
B) coercive power.
C) reward power.
D) expert power.
E) personal leadership style.
Q3) Subordinates trying to resist the influence of female managers more than male managers is one of the reasons for female managers being more directive.
A)True
B)False
Q4) A manager who is a transactional leader:
A) uses punishment and extinction.
B) communicates vision to subordinates.
C) intellectually stimulates subordinates.
D) encourages subordinates to grow.
E) can never also be a transformational leader.
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Page 12
Chapter 11: Effective Team Management
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105 Flashcards
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Sample Questions
Q1) Discuss how teams and groups contribute to increasing innovation.
Q2) Close ties between the members of the group typically are formed during which stage of group development?
A) Forming
B) Adjourning
C) Performing
D) Storming
E) Norming
Q3) Which of the following is the correct order of the stages of group development?
A) Forming, storming, performing, norming, adjourning
B) Forming, storming, norming, performing, adjourning
C) Forming, norming, storming, performing, adjourning
D) Forming, performing, norming, storming, adjourning
E) Forming, performing, storming, norming, adjourning
Q4) Discuss how the use of groups and teams can help an organization to gain a competitive advantage.
Q5) All teams are groups and all groups are teams.
A)True
B)False
Q6) Discuss how groups and teams can be utilized as performer enhancers.
Page 13
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Chapter 12: Building and Managing Human Resources
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108 Flashcards
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Sample Questions
Q1) Which of the following specifically refers to a performance appraisal by peers,subordinates,supervisors,and sometimes even clients?
A) Personality appraisal
B) Behavior appraisal
C) Self-management appraisal
D) Result appraisal
E) 360-degree appraisal
Q2) Karen is a manager in a large restaurant chain.She wants to use situational interview questions while interviewing candidates for the post of servers.Which of the following question would she ask?
A) "What are your strengths and weaknesses as a server?"
B) "Tell me something about your last job as a server."
C) "What do you like about being a server?"
D) "What would you do if a customer wanted to be seated away from small children?"
E) "Do you like to work with people?"
Q3) External and internal recruiting have both advantages and disadvantages for the organization.Discuss the advantages and the disadvantages of both of these types of recruiting.
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Chapter 13: Communication and Information Technology Management
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105 Flashcards
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Sample Questions
Q1) The amount of information that a communication medium can carry is known as:
A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.
Q2) An accounts payable department that uses a computer system to pay the company's suppliers is using a(n):
A) transaction-processing system.
B) expert system.
C) artificial intelligence system.
D) group decision support system.
E) operations information system.
Q3) In the embryonic stage of the product life cycle,a product has yet to gain widespread acceptance.
A)True
B)False
Q4) The time factor is not taken into account in selecting a communication medium.
A)True
B)False
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) In her first job after technical school,Linda takes a job with a manufacturing firm.She is appointed to a self-managed work team.She should expect that she will be involved in all but one of the following.Which one?
A) Disciplining fellow team members
B) Ordering materials
C) Hiring new members
D) Learning all team tasks
E) Moving from job to job
Q2) A production system is the system that an organization uses to acquire inputs,convert inputs into outputs,and dispose of the outputs.
A)True
B)False
Q3) The way in which machines,robots,and people are grouped together in the production process is known as:
A) JIT.
B) kanban.
C) facilities layout.
D) kaizen.
E) TQM.
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