Leadership and Management Final Exam
Course Introduction
This course explores the core principles and practices of effective leadership and management within diverse organizational settings. Students will examine key theories of leadership, the distinctions and interconnections between leadership and management, and the skills required to inspire teams, drive change, and achieve organizational objectives. Through case studies, group discussions, and practical assignments, participants will develop critical thinking, decision-making, communication, and problem-solving skills vital for successful leaders and managers. The course also addresses ethical considerations, cultural influences, and the challenges posed by an evolving business environment.
Recommended Textbook MGMT 11th Edition by Chuck Williams
Available Study Resources on Quizplus
18 Chapters
2105 Verified Questions
2105 Flashcards
Source URL: https://quizplus.com/study-set/232
Page 2
Chapter 1: Management
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/3567
Sample Questions
Q1) Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?
A) Leader role
B) Monitor role
C) Disseminator role
D) Figurehead role
Answer: A
Q2) An account manager with _____ has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.
A) technical skills
B) human skills
C) conceptual skills
D) interpersonal skills
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The History of Management
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3568
Sample Questions
Q1) Jeff's Pizzeria can handle 30 orders during the day. It wanted to increase this number, so it started making its delivery boys do minor chores in the kitchen when they were not out for delivery and made some of the chefs pick up customers' calls. This doubled the number of orders Jeff's Pizzeria could handle. This approach is an example of _____.
A) dominance
B) synergy
C) anarchy
D) compromise
Answer: B
Q2) Third Major Corp. lost a lot of its employees when its competitor offered them more pay. Two of Third Major's teams were short of employees, and the company decided to combine the teams to form a new team. The new team managed to complete the company's projects and helped the company in securing a good position in the market. This scenario exemplifies _____.
A) domination
B) compromise
C) despotism
D) integration
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Organizational Environments and Cultures
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/3569
Sample Questions
Q1) In the context of the internal and external forces that affect business, which of the following is a difference between stable environments and dynamic environments?
A) The stable environment of a company is only related to the external factors affecting the company, whereas the dynamic environment of a company is only related to the internal factors affecting the company.
B) In stable environments, fundamental changes are observed in the environment, whereas in dynamic environments, incremental changes occur.
C) In stable environments, the rate of environmental change is slow, whereas in dynamic environments, the rate of environmental change is fast.
D) Companies with stable environments experience changing customer preferences and attitudes, whereas companies with dynamic environments experience a fixed set of customer needs.
Answer: C
Q2) Environmental scanning does not contribute to organizational performance. A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3570
Sample
Questions
Q1) Benjamin, a military officer, strongly believes that a soldier has to do whatever it takes to protect his or her country. In the context of Kohlberg's stages of moral development, Benjamin is at the _____ of moral development.
A) preconventional level
B) postconventional level
C) conventional level
D) unconventional level
Q2) A(n) _____ is a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem.
A) reactive strategy
B) defensive strategy
C) accommodative strategy
D) discretionary strategy
Q3) The U.S. Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Planning and Decision Making
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3571
Sample Questions
Q1) Daniel has started a small shoe manufacturing company. He has a tight budget, and does not want the best equipment at the moment, so he is using equipment that is good enough to work with. In this scenario, Daniel is _____.
A) maximizing
B) discounting
C) specializing
D) satisficing
Q2) Deborah is a middle manager in a leading fashion magazine. She presents a half-yearly estimate on how she intends to use the budget allotted to her team for the next six months. In this scenario, Deborah has most likely contributed to developing the _____ for her team.
A) strategic plan
B) single-use plan
C) tactical plan
D) operational plan
Q3) The first step in planning is to develop effective action plans.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Organizational Strategy
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3572
Sample Questions
Q1) In the context of sustainable competitive advantage, unlike rare resources, imperfectly imitable resources:
A) are not controlled or possessed by many competing firms.
B) are impossible or extremely difficult to duplicate.
C) can be used by firms to improve their effectiveness and efficiency.
D) need not be nonsubstitutable resources to produce a competitive advantage.
Q2) In the context of direct competition, _____ is defined as the degree to which two companies have overlapping products, services, or customers in multiple markets.
A) related product diversification
B) resource similarity
C) market inertia
D) market commonality
Q3) Which of the following can help managers improve the speed and accuracy with which they determine the need for strategic change?
A) Fostering competitive inertia
B) Promoting strategic alliances with leading firms
C) Looking for signs of strategic dissonance
D) Limiting design iterations
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Innovation and Change
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3573
Sample Questions
Q1) Wenayton, a company that manufactures and supplies ceramic kitchenware, uses broken and rejected pieces of ceramics to design its office interiors. It also uses novel ways to utilize solar energy for interior lighting. This scenario best illustrates _____.
A) organizational innovation
B) corporate entropy
C) reverse engineering
D) agile development
Q2) In the context of resistance to change, _____ is the use of formal power and authority to force others to change.
A) refreezing
B) unfreezing
C) coercion
D) negotiation
Q3) _____ are patterns of innovation over time that can create sustainable competitive advantage.
A) Change interventions
B) Technological lockouts
C) Induced innovations
D) Innovation streams
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Global Management
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3574
Sample Questions
Q1) Oldhust Corp., an electronics company in the country of Bigmount, bought Specden Corp., an electronics company in the country of Vertholt. This scenario is an example of
A) strategic alliance
B) direct foreign investment
C) direct export
D) joint venture
Q2) Emeremen Corp., an automobile manufacturer in Mallowdeer, plans to enter a foreign market. It wants to establish its new office in Ostview. Which of the following is a qualitative factor that should be considered by Emeremen Corp. while choosing a new office location?
A) Company strategy
B) Tariff and nontariff barriers
C) Transportation costs
D) Exchange rates
Q3) Which of the following best defines a tariff?
A) It is a specific limit on the volume of imported goods.
B) It is a direct tax on imported goods.
C) It is a complete ban on trade of a certain item.
D) It is a limit on the number of products exported to a particular country.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3575
Sample Questions
Q1) In the context of the job characteristics model, which of the following best defines autonomy?
A) It is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their work.
B) It is the process of increasing the number of different tasks that a worker performs within one particular job.
C) It is the degree to which a job is perceived to have a substantial impact on others inside or outside an organization.
D) It is the amount of information a job provides to workers about their work performance.
Q2) Calcunick, a travel agency, organizes its labor force into departments based on the category of clients the respective department serves. These departments include individual travel, couple travel, family travel, and group travel. In this scenario, Calcunick most likely follows _____.
A) functional departmentalization
B) product departmentalization
C) customer departmentalization
D) geographic departmentalization
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Managing Teams
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3576
Sample Questions
Q1) Which of the following is a difference between employee involvement teams and semi-autonomous work groups?
A) Members of employee involvement teams can change the designs of teams, whereas members of semi-autonomous groups cannot change the designs of teams.
B) Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions.
C) Employee involvement teams provide advice and suggestions to management, whereas semi-autonomous groups do not have the authority to give advice and suggestions to management.
D) Members of employee involvement teams are selected based on their experience, whereas members of semi-autonomous groups are selected based on their expertise.
Q2) Which of the following is an advantage of project teams?
A) They give full autonomy to team members.
B) They offer permanent membership.
C) They allow employees to work remotely.
D) They reduce communication barriers.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Human Resource Systems
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/3577
Sample Questions
Q1) At Corpceton, a plastic products manufacturing company, all newly hired machine operators are assigned to senior machine operators who train the former for a few weeks. The newly hired machine operators assist the senior machine operators in their work. After the new operators complete three months of probation in the company, each of them is given their own machine to operate. In the context of training methods, this scenario best illustrates _____.
A) on-the-job training
B) sensitivity training
C) vestibule training
D) refresher training
Q2) At Abendreg, a multinational law firm, only English-speaking trainers are given the opportunity to impart training to employees in different countries. This is because the company has most of its branches in English-speaking countries, while only three of its branches are in countries where English is not an official language. In the context of employment discrimination, this scenario best illustrates _____.
A) adverse impact
B) disparate treatment
C) affirmative action
D) minority domination
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3578
Sample Questions
Q1) _____ gives workers with disabilities the tools they need to overcome their disabilities and is also an effective strategy to recruit, retain, and enhance the productivity of people with disabilities.
A) Machine learning
B) Integration sustenance
C) Assistive technology
D) Impulse system
Q2) Which of the following statements is true of organizational plurality?
A) All members are empowered to contribute in a way that maximizes the benefits to an organization, customers, and themselves.
B) Some members are treated as superior to others based on their ethnicity.
C) The individuality of each member is viewed by segmenting or polarizing people on the basis of their membership in a particular group.
D) The members of minority groups are denied from advancing to the top jobs in organizations.
Q3) There is no federal law or agency to oversee diversity in organizations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Motivation
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3579
Sample Questions
Q1) At Ambrinsent, a start-up company, every employee chooses to go through an additional training process before promotion. The employees believe that their improved capabilities after training would be highly rewarded. Which of the following theories of motivation does this scenario illustrate?
A) Expectancy theory
B) Equity theory
C) Alderfer's ERG Theory
D) Herzberg's two-factor theory
Q2) Pyramid Inc. conducted its employee performance appraisals. One of the clerks, Fiona, is unsatisfied with her appraisal as she feels that she was underrewarded in comparison with her co-workers, despite her hard work. She is frustrated and tries to talk to her boss about it in the hope that the issue will be resolved. In this scenario, Fiona is trying to _____ to restore equity.
A) increase her inputs
B) increase her outcomes
C) change her referent
D) distort her inputs and outcomes
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Leadership
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/3580
Sample Questions
Q1) Mark is a senior manager at a leather manufacturing company. He sets unrealistic goals for the factory workers, and he often makes them work overtime without additional pay. He is mostly concerned about the timely production of the company's goods and is least bothered about the difficulties the workers face on the job. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Mark using in this scenario?
A) The middle-of-the-road style
B) The country club style
C) The authority-compliance style
D) The impoverished style
Q2) The great person theory holds that:
A) leaders have a short-term perspective.
B) leaders are concerned with means, not ends.
C) leaders are preservers of the status quo.
D) leaders are born, not made.
Q3) According to the Blake/Mouton leadership grid, an impoverished leader shows little concern for people or production and does the bare minimum needed to keep his or her job.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Managing Communication
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3581
Sample Questions
Q1) When Victor informed his boss that the work he was assigned would take longer than the allotted time to complete, his boss looked suspiciously at him with a raised eyebrow. In this case, raising an eyebrow is an example of _____.
A) proxemics
B) kinesics
C) haptics
D) chronemics
Q2) The term _____ refers to vocabulary particular to a profession or group that interferes with communication in a workplace.
A) grapevine
B) verbose
C) slang
D) jargon
Q3) In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.
A) attention
B) organization
C) interpretation
D) retention
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Control
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3582
Sample Questions
Q1) Economic value added (EVA) is the same thing as profits.
A)True
B)False
Q2) FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control
Q3) Lia runs a day care center. She is very particular about the kind of attention her staff lends to the children who come to the day care center. She hires employees who love children and are capable of taking care of them with utmost patience. Her employees are attentive, proactive, and sensitive to the needs of the children. This scenario illustrates that Lia uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: Managing Information
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3583
Sample Questions
Q1) JED Corp., an e-commerce company, has created a network that supports its supply chain management system. The network provides the company's suppliers with secure access to critical trading partner information and facilitates trading partner automation. In this scenario, the network created by JED Corp. is an example of a(n) _____.
A) extranet
B) corporate portal
C) intranet
D) executive information system
Q2) A decision support system (DSS):
A) speeds up and simplifies the acquisition of information.
B) helps replace managerial decision making in a company.
C) is designed to help managers deal with specific kinds of problems.
D) is a hybrid of an executive information system and an intranet.
Q3) Data mining is the process of discovering patterns and relationships in large amounts of data.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
19
Chapter 18: Managing Service and Manufacturing Operations
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3584
Sample Questions
Q1) Slurp Packaged Foods, a packaged food manufacturing company, produces around 5,000 cans of processed meat a day. The production system used by the company is very efficient, and it releases close to 800 cans an hour. Once the production system is turned on, it functions round the clock to drop off cans until the machine is turned off. The manufacturing operation of Slurp Packaged Foods is an example of _____.
A) continuous-flow production
B) prototype production
C) batch production
D) job shop production
Q2) A just-in-time (JIT) inventory system is used with independent demand systems.
A)True
B)False
Q3) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) assemble-to-batch operations
D) make-to-stock operations
To view all questions and flashcards with answers, click on the resource link above.
Page 20