Leadership and Management Exam Practice Tests
Course Introduction
This course explores the fundamental principles and practices of effective leadership and management within organizations. Students will examine theories of leadership, styles of management, and the critical skills necessary for leading teams, making strategic decisions, and fostering a positive organizational culture. Through case studies, group discussions, and practical exercises, participants will develop competencies in communication, motivation, conflict resolution, and ethical decision-making, preparing them to meet the challenges of leadership roles in diverse professional settings.
Recommended Textbook
Management 11th Edition by Richard L. Daft
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19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053 Page 2
Chapter 1: Innovative Management for a Changing World
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):
A) first-line manager.
B) middle manager.
C) top manager.
D) consultant.
E) operative.
Answer: C
Q2) Without _____, no company can survive over the long run.
A) cost-cutting
B) outsourcing
C) command-and-control approach
D) total quality teamwork
E) innovation
Answer: E
Q3) Controlling involves monitoring employee's activities and taking corrective action as necessary.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thinking
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.
Answer: Fayol is associated with the Administrative School, focusing on the manager level. Taylor is associated with Scientific Management, and focused on the work level. Weber is associated with the Bureaucratic Model, and his focus was on the level of the organization.
Q2) Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?
A) Scientific management perspective
B) Human resource perspective
C) Management science perspective
D) Behavioral sciences approach
E) Human relations movement
Answer: E
Q3) _____ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
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4
Chapter 3: The Environment and Corporate Culture
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167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere.
Answer: involvement
Q2) The _____ environment includes the sectors that conduct day-to-day transactions within the organization.
Answer: Task
Q3) Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
A) General environment
B) Task environment
C) Economic environment
D) Internal environment
E) Legal-political environment
Answer: D
Q4) The _____ dimension includes government regulations at the local, state, and federal levels.
Answer: legal-political legal political
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Chapter 4: Managing in a Global Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) A country's physical facilities that support economic activities make up its _____.
Q2) A value that reflects a loosely knit social framework in which individuals are expected to take care of themselves is called:
A) culture.
B) individualism.
C) ethnocentrism.
D) masculinity.
E) power distance.
Q3) Fifteen member states of the EU have adopted the rupee, as a single European currency.
A)True
B)False
Q4) _____ means engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies.
Q5) _____ stands for preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success.
Q6) List three examples of a country's infrastructure.
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) Managers are often concerned good citizenship will hurt performance.
A)True
B)False
Q2) Which of these is the disclosure by an employee of an illegal activity?
A) Tattling
B) Whistle-blowing
C) Organizational communication
D) The filing of a disclosure statement
E) Snooping
Q3) A(n) _____ is a formal statement of the company's values concerning ethics and social issues; it communicates to employees what the company stands for.
Q4) _____ is considered a decision that enables an individual or company to benefit at society's expense.
A) A legal behavior
B) An unethical behavior
C) An economic responsibility
D) A discretionary responsibility
E) A responsible behavior
Q5) List and define the stages of moral development.
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Chapter 6: Managing Small Business Start Ups
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) _____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.
A) Contemporary entrepreneurship
B) Traditional entrepreneurship
C) Modern-day entrepreneurship
D) Social entrepreneurship
E) Conventional entrepreneurship
Q2) At which stage of growth is the company if it is solidly based and profitable?
A) Resource maturity
B) Takeoff
C) Survival
D) Success
E) Existence
Q3) Name and describe the five different categories of small business owners.
Q4) Entrepreneurs in the _____ category like the idea of working on something that is new, creative, or personally meaningful.
Q5) Optimizers are rewarded by chance to work on something new and creative.
A)True
B)False
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Chapter 7: Managerial Planning and Goal Setting
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.
A)True
B)False
Q2) Defining operational goals and plans occurs in the execution phase of the organizational planning process.
A)True
B)False
Q3) What are the two stages of crisis management?
Q4) The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.
A)True
B)False
Q5) Planning cannot tame a turbulent environment.
A)True
B)False
Q6) List the four major activities that must occur in order for MBO to succeed.
Q7) In what ways do plans and goals benefit an organization?
Q8) List three innovative approaches to planning.
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Chapter 8: Strategy Formulation and Execution
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) The assumption that a single global market exists would lead to a:
A) globalization strategy.
B) multidomestic strategy.
C) diversity strategy.
D) domestic strategy.
E) liquidation strategy.
Q2) Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
A) Leadership
B) Structural design
C) Human resources
D) Information and control systems
E) Compensation
Q3) SS.com subsidiary for Swift Stocks can be classified as a _____.
A) cash cow
B) dog
C) star
D) question mark
E) stuck in the middle business
Q4) The question What business are we in? concerns the _____ strategy.
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Chapter 9: Managerial Decision Making
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173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) Administrative and political decision making procedures and intuition have been associated with high performance in unstable environments in which decisions must be made rapidly and under more difficult conditions.
A)True
B)False
Q2) Research has identified four major decision styles. These include all of the following except _____.
A) behavioral
B) conceptual
C) analytical
D) authoritative
E) directive
Q3) List and describe the four basic assumptions of the political model.
Q4) The process of forming alliances among managers is called coalition building.
A)True
B)False
Q5) _____ is the process of identifying problems and opportunities and then resolving them.
Q6) A normative decision making model defines how a manager _____ make decisions.
Page 11
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Chapter 10: Designing Adaptive Organizations
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201 Verified Questions
201 Flashcards
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Sample Questions
Q1) The divisional structure is sometimes called a(n) _____, _____, or _____.
Q2) Because the chain of command converges at the top, the functional structure provides a way to decentralize decision making and provide unified direction from all managers.
A)True
B)False
Q3) Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?
A) Service production
B) Mass production
C) Large-batch production
D) Small-batch production
E) Continuous process production
Q4) When an organization uses a differentiation strategy, it strives for internal efficiency. A)True
B)False
Q5) Division of labor is also known as _____.
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Chapter 11: Managing Change and Innovation
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
A) An idea champion
B) A sponsor
C) A new-venture team
D) An idea incubator
E) An inventor
Q2) John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n)_____ .
A) inventor.
B) idea champion.
C) sponsor.
D) critic.
E) an in-transition employee.
Q3) An OD specialist who contracts with an organization to facilitate change is called a(n) _____.
Q4) A(n) _____ is a person who sees the need for and champions productive change within the organization.
Page 13
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Chapter 12: Managing Human Resources
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.
A)True
B)False
Q2) A(n) _____ is an interview conducted with departing employees to determine why they are leaving.
Q3) A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
A) job description
B) application form
C) assessment test
D) paper-and-pencil test
E) OJT
Q4) Describe how to maintain an effective workforce.
Q5) Affirmative action requires that an employer take positive steps to guarantee promotion from within.
A)True
B)False
Q6) List the four steps in attracting an effective workforce.
Page 14
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Chapter 13: Managing Diversity
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
Q2) Birmingham Boardwalk, Inc. uses a(n) _____ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.
A) sponsoring
B) mentoring
C) expatriate
D) delegate
E) advisory
Q3) Women make up only 3.6 percent of all Fortune 500 executives. This could be due to:
A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.
Q4) List and describe the five forms of sexual harassment.
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Chapter 14: Understanding Individual Behavior
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) A(n) ______ is an evaluation that predisposes a person to act in a certain way.
Q2) The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.
A)True
B)False
Q3) The tendency to see one's own personal traits in other people refers to attribution.
A)True
B)False
Q4) Which of the following terms is the belief that power and status differences should exist within the organization?
A) Extroversion
B) Machiavellianism
C) Authoritarianism
D) Perceptual distortion
E) Locus of control
Q5) What are some of the ways enlightened companies are helping employees cope with stress.
Q6) ______ are stressors associated with relationships in the organization.
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Chapter 15: Leadership
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) Researchers at the Ohio State University identified two major behaviors called:
A) commitment and consideration.
B) commitment and initiation.
C) consideration and initiating structure.
D) initiating structure and commitment.
E) consideration and concern for people.
Q2) Leadership is reciprocal, according to your text. This means:
A) it is dynamic.
B) it is a problem-solving activity.
C) it occurs between people.
D) it is redundant.
E) it always creates conflict.
Q3) The task-oriented leader, according to Fiedler, excels in the favorable situation whereas relationship-oriented leaders are most effective in situations of moderate favorability.
A)True
B)False
Q4) According to Hersey and Blanchard, _____ and _____ works best for employees with moderate readiness.
Q5) Power that results from the authority to reward others is called _____.
Page 17
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Chapter 16: Motivating Employees
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) _____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Q2) The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes:
A) a need for affiliation.
B) a need for power.
C) a need for achievement.
D) a need for authority.
E) all of these.
Q3) According to Herzberg, _____ is an example of a hygiene factor.
A) achievement
B) recognition
C) pay
D) responsibility
E) opportunity for growth
Q4) _____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.
Q5) List the four content theories discussed in your text.
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Chapter 17: Managing Communication
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) _____ is necessary for communication to be considered two-way.
A) Message
B) Channel
C) Feedback
D) Noise
E) Circuit
Q2) A centralized network is one in which:
A) team members are free to interact with any of the team members.
B) team members communicate through one individual to make decisions.
C) team members communicate with an assigned partner.
D) team members work independently and there is no need for communication.
E) none of these.
Q3) Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.
A)True
B)False
Q4) The major problem with downward communication is known as communication
Q5) Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.
Page 19
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Chapter 18: Leading Teams
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.
A)True
B)False
Q2) Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?
A) Harmonize
B) Seek information
C) Initiation
D) Reduce tension
E) Compromise
Q3) The _____ stage of development is a period of orientation and getting acquainted.
Q4) Which of the following statements is true?
A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) None of these
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Chapter 19: Managing Quality and Performance
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) Benchmark control focuses on the quantity of an end product or service.
A)True
B)False
Q2) The use of cultural values, traditions, shared beliefs and trust to increase compliance with goals refers to decentralized control.
A)True
B)False
Q3) The income statement shows revenues coming into the organization from all sources and subtracts all expenses.
A)True
B)False
Q4) Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?
A) Capital expenditure budget
B) Balance sheet budget
C) Cash budget
D) Revenue budget
E) Profit budget
Q5) A(n) _____ lists forecasted and actual revenues of the organization.
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