Leadership and Management Exam Materials
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizations. Students will examine key leadership theories, styles, and strategies, and how these contribute to effective team building, motivation, and decision-making. The course also addresses core management functions such as planning, organizing, leading, and controlling, with a focus on developing critical thinking, problem-solving, and communication skills necessary to lead successfully in diverse and dynamic work environments. Through case studies and practical exercises, students will learn to apply leadership and management concepts in real-world situations.
Recommended Textbook
The Leadership Experience 7th Edition by Richard
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15 Chapters
945 Verified Questions
945 Flashcards
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L. Daft
Page 2
Chapter 1: What Does It Mean to Be a Leader
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The best leaders, at all levels, are those who are genuinely interested in other people and find ways to bring out the best in them.
A)True
B)False
Answer: True
Q2) Which of the following statements is an outdated stereotype about leaders?
A) Leaders are different and above others.
B) All leaders are sometimes followers as well.
C) Leaders should not commit to something outside their own self-interest.
D) Leaders do not need followers.
Answer: A
Q3) Leadership is a(n) _____ activity.
Answer: people
Q4) Derailed managers are people who reached a plateau, were fired, or were forced to retire early, and later excelled in a functional area.
A)True
B)False
Answer: False
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Chapter 2: Traits, Behaviors, and Relationships
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) _____ refers to initiating a business venture, organizing the necessary resources, and assuming the associated risks and rewards.
Answer: Entrepreneurship
Q2) Which of the following statements is true of self-confidence?
A) It includes being arrogant and prideful.
B) It causes one to become jaded and pessimistic.
C) It involves managing competing points of view.
D) It includes knowing and trusting in oneself.
Answer: D
Q3) Briefly describe the trait approach to leadership.
Answer: Traits are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and appearance. Research early in the twentieth century examined leaders who had achieved a level of greatness and hence became known as the Great Man approach. Fundamental to this theory was the idea that some people are born with traits that make them natural leaders. The Great Man approach sought to identify the traits leaders possessed that distinguished them from people who were not leaders. Generally, research found only a weak relationship between personal traits and leader success. Indeed, the diversity of traits that effective leaders possess indicates that leadership ability is not a genetic endowment.
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Page 4
Chapter 3: Contingency Approaches to Leadership
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) In the context of Fiedler's contingency model of leadership, which of the following does leader-member relations refer to?
A) It refers to the extent to which tasks given by the leaders are defined and involve specific procedures.
B) It refers to the group atmosphere and members' attitudes toward and acceptance of the leader.
C) It refers to the extent to which the leader has formal authority over subordinates.
D) It refers to the ability to plan and direct the work of subordinates, evaluate it, and reward or punish them.
Answer: B
Q2) According to Fiedler's contingency model of leadership, a task-oriented leader performs better in situations of moderate favorability because human relations skills are important in achieving high group performance.
A)True
B)False
Answer: False
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Chapter 4: The Leader As Individual
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63 Flashcards
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Sample Questions
Q1) ______ is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.
Q2) Conscientiousness refers to the degree to which a person is responsible, dependable, persistent, and _____.
A) compassionate
B) achievement oriented
C) emotionally stable
D) adaptable
Q3) Which of the following statements is true of self-awareness?
A) Self-awareness means the ability to behave in a uniform manner in response to situational cues.
B) Self-awareness involves the ability to emotionally evaluate one's own worth.
C) Self-awareness means the set of unseen characteristics and processes that underlie a person.
D) Self-awareness involves appreciating how one's patterns affect other people.
Q4) _____ are things leaders are not aware of or don't recognize as problems, that limit their effectiveness and hinder their career success.
Q5) Attributions help leaders handle situations. Discuss.
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Chapter 5: Leadership Mind and Emotion
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) An effective leader lets his or her vision of a better future pull reality toward it by:
A) reorganizing current activities to work toward the vision.
B) lowering the vision.
C) opening the gap between the vision and the reality.
D) accepting standard ways of doing things.
Q2) The components of emotional intelligence include _____, self-awareness, self-management, and relationship management.
Q3) Daniel, the relationship manager of a mutual fund company, has the strength to understand his emotions clearly. He makes tough decisions by believing his "gut feelings." He knows how his emotions affect his work; hence, he acts carefully according to them. Which of the following qualities of leaders does Daniel possess?
A) Social awareness
B) Self-awareness
C) Systems thinking
D) Relationship management
Q4) Organizations driven by _____ are marked by an emphasis on positive interpersonal relationships.
Q5) What are the characteristics of an organization driven by fear?
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Chapter 6: Courage and Moral Leadership
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Sample Questions
Q1) Why is whistleblowing an act of courage?
Q2) Which of the following statements is true of courage?
A) It means asking for what you want.
B) It prevents other people from doing what they want.
C) It does not apply to moral leadership.
D) It means the absence of fear.
Q3) Leaders can create organizational systems that support ethical behavior by:
A) showing tolerance for ethics violations.
B) establishing vague ethics policies.
C) establishing general ethics policies.
D) creating open-door policies.
Q4) Leadership courage means:
A) overemphasizing pleasing shareholders.
B) excessively promoting self-interest.
C) reducing boundaries.
D) staying with what is familiar.
Q5) A(n) _____ leader possesses humility, maintains concern for the greater good, fulfills commitments, strives for fairness, serves others, and shows courage to stand up for what is right.
Page 8
Q6) What pressures do leaders face that challenge their ability to work ethically?
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Chapter 7: Followership
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The benefits followers receive from leadership coaching include:
A) gaining a new perspective.
B) doing only what is told.
C) avoiding conflict.
D) utilizing uncritical thinking skills.
Q2) _____ involves using evaluation and communication to help individuals and the organization learn and improve.
Q3) Which of the following two characteristics do followers desire in both their leader and fellow followers?
A) Honest and competent
B) Inspiring and cooperative
C) Competent and forward-thinking
D) Dependable and honest
Q4) A passive follower exhibits critical, independent thinking and displays initiative and a sense of responsibility.
A)True
B)False
Q5) Describe the follower's qualities and behaviors that contribute to productive and rewarding leader-follower relationships.
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Chapter 8: Motivation and Empowerment
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) One way to increase a job's motivational and empowerment potential is to:
A) increase skill variety.
B) use reward and punishment.
C) use the carrot-and-stick method of motivation.
D) focus on an employee's "lower" needs.
Q2) _____, the first dimension of Herzberg's two-factor theory, involves the presence or absence of working conditions, pay, company policies, and interpersonal relationships.
Q3) Fairmont Hotels & Resorts lets its best performing employees design their rewards. This is done to ensure that the rewards are valued by the employees and serve as further motivation. Fairmont Hotels & Resorts uses _____ theory to motivate its employees.
A) equity
B) job enlargement
C) expectancy
D) Maslow's hierarchy of needs
Q4) You are the owner of a small business with ten employees. How would you build a thriving workforce?
Q5) _____ are internal satisfactions a person receives in the process of performing a particular action.
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Chapter 9: Leadership Communication
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) What is the foundation of sensegiving?
A) Dialogue
B) Candor
C) Storytelling
D) Channel selection
Q2) _____ refers to the process of influencing how others construct meaning and comprehend the organization and their place in it.
Q3) The result of a dialogue is marked by:
A) opposition by individuals who advocate their positions and convince others.
B) group unity, shared meaning, and transformed mindsets.
C) talking more than listening.
D) "beating down" opponents.
Q4) Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.
A)True
B)False
Q5) Leaders communicate to inspire and motivate people to strive toward a vision.
A)True
B)False
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Chapter 10: Leading Teams
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Why are small teams more effective than large teams?
Q2) _____ is the extent to which members are attracted to the team and motivated to remain in it.
Q3) Members on large teams typically ask more questions, exchange more opinions, and exhibit more cooperative behavior.
A)True
B)False
Q4) A(n) _____ is made up of members from different departments within an organization.
A) functional team
B) special team
C) cross-functional team
D) self-directed team
Q5) Effective leaders should use the same conflict resolution style in every situation.
A)True
B)False
Q6) Self-directed teams are typically completely autonomous.
A)True
B)False
Page 12
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Chapter 11: Developing Leadership Diversity
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Sample Questions
Q1) _____ refers to strong support from a powerfully positioned executive who is willing to put his or her reputation on the line to promote an individual's advancement to higher organizational levels.
A) Employee affinity
B) Ethnocentrism
C) Prejudice
D) Sponsorship
Q2) All leaders need to be aware of the impact that culture may have and consider cultural values in their dealings with employees.
A)True
B)False
Q3) _____ is the belief that one's own culture and subculture are inherently superior to other cultures.
Q4) Paying a woman less than a man for the same work is known as _____.
A) gender discrimination
B) passive bias
C) unconscious bias
D) ethnic discrimination
Q5) Why are attitudes toward diversity changing?
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Chapter 12: Leadership Power and Influence
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Sample Questions
Q1) _____ is authority based on personality characteristics that command followers' attention, respect, and admiration so that they want to emulate the leader.
Q2) Personalized leaders exercise power in the service of higher goals that will benefit others and the organization as a whole.
A)True
B)False
Q3) Power is used to force, not influence, people to take a particular action.
A)True
B)False
Q4) Machiavellian-style leaders focus on reaching out and working with others. A)True
B)False
Q5) Discuss the six tactics for asserting leader influence.
Q6) One of the features of _____ is that their source of influence comes from personal characteristics rather than a formal position of authority.
Q7) Network building does not impact followers' perceptions of a leader's abilities. A)True
B)False
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Chapter 13: Creating Vision and Strategic Direction
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Sample Questions
Q1) In an organization, when every person understands and embraces a vision _____.
A) everyone works in different directions
B) the organization becomes self-adapting
C) the vision can persist in the face of changing environmental shifts
D) everyone is given an opportunity to go where they have gone before
Q2) Which of the following statements is true of an organization's vision?
A) It is the property of a leader.
B) It cannot be realistically achieved.
C) It is a phenomenon that is readily attainable.
D) It is a view that everyone involved can believe in.
Q3) The purpose of _____ inspires people to see the adventure in their work and experience the joy of a pioneering or entrepreneurial spirit.
A) altruism
B) heroism
C) excellence
D) discovery
Q4) List the techniques that can help leaders effectively implement strategy.
Q5) List the necessary skills that can be developed by leaders for thinking strategically and navigating uncertainty.
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Chapter 14: Shaping Culture and Values
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Sample Questions
Q1) Values and practices such as integrity, humility, respect, and personal reflection are considered as:
A) slogans.
B) cultural strengths.
C) spiritual ideals.
D) symbols.
Q2) A(n) _____ is a planned activity that makes up a special event and is generally conducted for the benefit of an audience.
Q3) Iota Inc. has a freewheeling culture, whereas Axiom Inc. has a culture based on structure and discipline. The merger of these two companies will be difficult due to the presence of a:
A) corporate culture.
B) culture gap.
C) culture shock.
D) clan culture.
Q4) In the involvement corporate culture, leaders tend to value reliability and emphasize order and discipline.
A)True
B)False
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Chapter 15: Leading Change
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Sample Questions
Q1) To help someone change means first denying emotions associated with endings and losses and trying to talk people out of feeling them.
A)True
B)False
Q2) Explain the importance of allowing pauses for promoting creativity.
Q3) To build a culture that encourages _____, leaders encourage the creative spirit of all employees by promoting cultural values of curiosity, openness, exploration, and informed risk-taking.
A) organizational justice
B) appreciative inquiry
C) technological innovation
D) corporate entrepreneurship
Q4) Explain the destiny stage of appreciative inquiry.
Q5) Rapidly changing technologies, globalization, and changing markets are some of the environmental forces creating a greater need for change leadership within organizations.
A)True
B)False
Q6) How can leaders foster a creative culture in organizations?
Page 17
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