Leadership and Management Exam Materials
Course Introduction
This course explores the foundational principles and practices of leadership and management within organizational settings. Students will analyze various leadership theories and management styles, examine the dynamics of motivation and team development, and develop skills in decision making, communication, and conflict resolution. Through case studies and practical exercises, the course emphasizes ethical leadership, strategic planning, and the application of effective management techniques in diverse contexts, preparing students to lead teams and manage resources efficiently in a rapidly changing business environment.
Recommended Textbook
Management 11th Edition by Ricky W. Griffin
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22 Chapters
3570 Verified Questions
3570 Flashcards
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Chapter 1: Managing and the Managers Job
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) As the organization moves toward its goals,managers must ____________________ progress to ensure that it is performing in such a way as to stay on the path to success.
Answer: monitor
Q2) When Tom testifies before Congress about his company's philanthropic support for math and science education,he is fulfilling the disseminator role.
A)True
B)False
Answer: False
Q3) Managers use all of the following types of resources to achieve organizational goals EXCEPT
A)international.
B)physical. C)human.
D)financial.
E)information.
Answer: A
Q4) Choosing a course of action from alternatives is ____________________. Answer: decision making
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Chapter 2: Traditional and Contemporary Issues and Challenges
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Transportation is an example of a service industry.
A)True
B)False
Answer: True
Q2) Margaret treats employees fairly by treating them differently,each according to individual needs.She understands the application of ____________________ perspective.
Answer: contingency
Q3) Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932.He discovered that
A)piece rate pay improved production.
B)unions limit employee initiative.
C)rate busters don't make their quota.
D)social pressure was more important than financial incentive.
E)chiselers assisted low producers.
Answer: D
Q4) Max Weber,Henri Fayol,Lyndall Urwick,and Chester Barnard all were connected to the development of ____________________ management.
Answer: administrative
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Chapter 3: The Environment and Culture of Organizations
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) People in ____________________ roles,such as salespeople or purchasing agents,are collectively a source of information management,one of the ways an organization adapts to its environment.
Answer: boundary-spanning
Q2) Cell phones have evolved from cordless phones to mini personal computers.This has affected the ____________________ dimension for people around the world.
Answer: technological
Q3) The relationship between business and government is part of the ____ dimension.
A)internal
B)political-legal
C)task
D)sociocultural
E)economic
Answer: B
Q4) ____________________ is closely related to the monitor role of managers. Answer: Environmental scanning
Q5) A(n)____________________ occurs when two or more firms combine to form a new firm.
Answer: merger
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Chapter 4: The Ethical and Social Environment
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Target selected 42 schools to receive new libraries.This is an example of which area of social responsibility?
A)General social welfare
B)The natural environment
C)Organizational stakeholders
D)The external political-legal environment
E)The external cultural environment
Q2) Which of the following actions is NOT part of an organization's attempts to evaluate social performance?
A)Corporate social audits
B)Whistle-blowing by employees
C)Requiring employees to sign agreements to abide by its code of ethics
D)Reviewing its responses to questionable conduct
E)Examining the impact that the corporate culture has on the firm's social performance
Q3) Bernard Madoff defrauded clients out of millions of dollars.This was a failure of ethical leadership.
A)True
B)False
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Chapter 5: The Global Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Importing involves merchandise but not services.
A)True
B)False
Q2) Define the term infrastructure.Compare and contrast high-potential/high-growth countries,oil-exporting countries,and mature market economies in terms of their infrastructures.
Q3) Which of the following statements can be used to explain the growth of international business?
A)Many countries in Europe and Asia were devastated after World War II and had to be rebuilt.
B)The postwar population boom decreased demand for products.
C)Changes in cultural traditions made the rest of the world open to all of the products made in the United States.
D)Infrastructures in Europe and Asia remained sound in spite of World War II.
E)All of these choices
Q4) What trends are developing in international business?
Q5) People in cultures with ____________________ are stimulated by change and thrive on new opportunities.
Q6) Flat organizations tend to have power ____________________.
Page 7
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Chapter 6: The Multicultural Environment
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) When every individual has the opportunity to influence the organization's culture and norms,____ has occurred.
A)full structural integration
B)equality
C)an absence of discrimination and prejudice
D)cultural identification
E)pluralism
Q2) ____ is defined as the broad issues associated with differences in values,beliefs,behaviors,customs,and attitudes held by people in different cultures.
A)Diversity
B)Multiculturalism
C)Organization culture
D)Global culture
E)The cultural environment
Q3) Empathy makes managers too concerned with people and not enough with tasks.
A)True
B)False
Q4) ____________________ means that every group represented in an organization works to better understand every other group.
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Chapter 7: Basic Elements of Planning and Decision Making
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) The human resource administrator was following a policy when he offered a candidate a job and started the negotiation process.
A)True
B)False
Q2) Goals set for broad general issues are called
A)tactical.
B)strategic.
C)operational.
D)functional.
E)autonomous.
Q3) Which of the following would be most likely to cause employees to ignore intermediate- and long-term planning?
A)Strong emphasis on short-term goals such as quarterly profits
B)Overemphasis on quantitative goals
C)Extremely challenging goals
D)Means-end inversion
E)Overemphasis on qualitative goals
Q4) Describe the formal goal setting process.
Q5) ____________________ must specify resources and time frames.
Q6) How are reaction plans and contingency plans different?
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Chapter 8: Managing Strategy and Strategic Planning
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) Companies should invest carefully and monitor closely a ____,which is a product that has a small share of a growing market.
A)cash cow
B)question mark
C)defender
D)star
E)rising star
Q2) In environmental SWOT analysis,the external organizational position is analyzed according to its
A)opportunities and threats.
B)opportunities and weaknesses.
C)strengths and threats.
D)strengths and weaknesses.
E)return on investment.
Q3) The function of accounting and finance in a business that is implementing a differentiation strategy is to control the flow of funds without discouraging the creativity needed to constantly develop new products and services to meet customer needs.
A)True
B)False
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Page 10
Chapter 9: Managing Decision Making and Problem Solving
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) When a communications president agrees to be interviewed for 60 Minutes,she can be described as having a high degree of risk propensity.
A)True B)False
Q2) An effective decision may be one that minimizes loss,expenses,or employee turnover.
A)True B)False
Q3) Decision making is perhaps the most basic and fundamental of all managerial activities.
A)True B)False
Q4) Most of the significant decision making in organizations is done under the decision-making condition of ____________________.
Q5) The administrative model holds that managers have incomplete and imperfect information,are constrained by bounded rationality,and tend to ____________________ when making decisions.
Q6) Compare and contrast the two types of decisions.
Q7) ____________________ are the most common form of decision-making group.
Page 11
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Chapter 10: Managing New Venture Formation and Entrepreneurship
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Starting a new business requires an overwhelming time commitment.
A)True
B)False
Q2) If an entrepreneur were considering a new business,which of the following would be a DESIRABLE characteristic of the industry being considered?
A)Several companies are engaged in highly competitive advertising, which indicates that the product is desirable.
B)The new company will sell a newly patented invention that is not yet well known but is expected to dominate the market.
C)Start-up costs are high, so only a few companies are in business.
D)The new company will be able to sell only to selected buyers.
E)Customers have substitute products from which to choose if the new company cannot produce the products as rapidly as needed.
Q3) The strong presence of small businesses in the United States is typical of the rest of the mature economies.
A)True
B)False
Q4) You have a great idea for a new children's toy.Describe your financing options.
Page 12
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Chapter 11: Basic Elements of Organizing
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) An organization is ____ when power and control are kept at the top levels of management.
A)centralized
B)specialized
C)decentralized
D)departmentalized
E)wide
Q2) Many experts agree that businesses can function effectively with ____________________ layers of organization than they currently have.
Q3) Functional authority is
A)formal authority given to staff.
B)an effective way to use staff positions.
C)related to the expertise of staff.
D)used to help maintain the chain of command.
E)All of these choices
Q4) Task variety is the perceived importance of the task.
A)True
B)False
Q5) The ratio of staff to line positions is called ____________________.
Q6) What are the basic elements of organizing?
Page 13
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Chapter 12: Managing Organization Design
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A ____ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs.
A)divisional (M-form)
B)learning
C)team
D)virtual
E)functional (U-form)
Q2) Which of the following characteristics does NOT describe the matrix form of organization design?
A)Lack of opportunity for employees to grow and develop
B)Employee uncertainty about reporting relationships
C)Increased time required to make decisions
D)Managers may feel that they are free to do as they please
E)Group may not focus on its primary objectives
Q3) Briefly describe how Lawrence and Lorsch extended the work done by Burns and Stalker on the impact of the environment on organization design.
Q4) Describe the basic nature of organizational design.
Q5) System ____________________ design is similar to the bureaucratic model.
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Chapter 13: Managing Organization Change and Innovation
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Subaru added the XV model to its line of automobiles.This was
A)reactive change.
B)unfreezing.
C)planned change.
D)refreezing.
E)a change agent.
Q2) The first stage in the organizational innovation process is ____________________.
Q3) Walgreens is attaching magnifying glasses to shelves to help customers read packages.The change is an example of ____________________ innovation.
Q4) Every successful innovation bears its own seeds of ____________________.
Q5) How do the steps in the comprehensive organization change model compare to those in the classical decision-making model?
Q6) The average age of Americans is increasing.It is a task environment change.
A)True
B)False
Q7) Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.
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Chapter 14: Managing Human Resources in Organizations
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Salaries represent special compensation opportunities that are usually tied to performance.
A)True
B)False
Q2) Responsibility for HR activities is shared between the HR department and line managers.
A)True
B)False
Q3) Employers are required by law to provide their employees with ____,a benefit.
A)employer-funded pension funds
B)workers' compensation
C)health insurance
D)retraining for laid-off workers
E)life insurance
Q4) What is your dream job? What attracts you to the job? How will a recruiter know you are qualified for that job?
Q5) Managers typically work more than forty hours per week.Would you rather be paid a wage or salary? Why?
Q6) ____________________ tests were once popular,but the use of them is now declining.
Page 16
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Chapter 15: Basic Elements of Individual Behavior in Organizations
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) ____ dissonance refers to the conflict that individuals experience among their attitudes.
A)Behavioral
B)Intentional
C)Personal
D)Cognitive
E)Affective
Q2) Sexual harassment is a dysfunctional behavior.
A)True
B)False
Q3) Discuss the relationship between stress and performance.
Q4) How can managers encourage creativity at work?
Q5) ____ is the extent to which a person believes that he or she is a worthwhile and deserving individual.
A)Self-esteem
B)Conformity
C)Self-monitoring
D)Risk propensity
E)Self-image
Q6) Fully explain the attribution process and how it is related to perception. Page 17
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Page 18
Chapter 16: Managing Employee Motivation and Performance
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Raj sells office-management software to people in the medical profession.His sales manager has advised Raj that one of his goals this year should be to increase the time he spends on after-the-sale service.Once Raj has sold the software,the customer buys upgrades from the manufacturer and will never again buy from Raj.Raj sees after-the-sale service as a poor use of time that could be used to sell.In terms of the goal-setting theory,the likelihood that Raj will achieve his sales manager's goal is low due to a lack of goal
A)consistency and uniformity.
B)congruity and consistency.
C)acceptance and commitment.
D)difficulty and acceptance.
E)conformity and flexibility.
Q2) On any given day,an employee may choose to work as hard as possible,work just hard enough to avoid a reprimand,or do as little as possible.These are examples of
Q3) Goal-setting theory can be used to implement both expectancy and equity theory concepts.
A)True
B)False
Q4) Goal ____________________ is the clarity and precision of the goal.
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Chapter 17: Managing Leadership and Influence Processes
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Which of the following is NOT a form of political behavior identified in the text?
A)Information distortion
B)Inducement
C)Creation of an obligation
D)Persuasion
E)Coercion
Q2) Which of the following represents how leadership was studied during the first several decades of the twentieth century?
A)Vroom-Yetton-Jago model
B)Leader behavior studies
C)Path-goal theory
D)Ohio State studies
E)Trait studies
Q3) As more females,African Americans,and Latinos achieve leadership positions,it may be necessary to reassess how applicable current theories of leadership are when applied to an increasingly diverse pool of ____________________ and subordinates.
Q4) Explain how transformational leadership differs from the other types of leadership discussed in the text.
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Chapter 18: Managing Interpersonal Relations and Communication
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Kids play a game called telephone,passing a message down the line to see how distorted it becomes.This is similar to the ____________________ network.
Q2) Sam wants to get rid of the grapevine in the unit he manages because it seems to always be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?
Q3) Written pages,face-to-face discussion,and airwaves are examples of A)decoding devices.
B)communication channels.
C)receiver attributes.
D)communication attributes.
E)encoding.
Q4) Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of A)images.
B)setting.
C)body language.
D)effective communication.
E)None of these choices
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Chapter 19: Managing Work Groups and Teams
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive has changed the ____ role.
A)perceived
B)intrasender
C)sent
D)enacted
E)expected
Q2) ____________________ occurs when a single source sends clear but contradictory messages.
Q3) Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.
A)intersender role
B)intrasender role
C)intrarole
D)person-role
E)interrole
Q4) People join groups for a variety of reasons.List and explain five such reasons.
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Chapter 20: Basic Elements of Control
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Oshkosh Corp.hired hundreds of workers to meet an order deadline.The employee training process had to adapt.Which of the characteristics of an effective control system did the training system need?
A)Timeliness
B)Accuracy
C)Focus
D)Flexibility
E)Objectivity
Q2) During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.
A)screening
B)preliminary
C)postaction
D)cybernetic
E)yes-no
Q3) A target against which subsequent performance will be compared is a(n)____________________.
Q4) Would you rather work in a company with bureaucratic or decentralized control? Why?
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Chapter 21: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) Purchasing management is also called ____________________.
Q2) Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.
Q3) Use product-service mix,capacity,and facilities to describe your college or university.
Q4) Which of the following statements about the relationship between operations management and utility is TRUE?
A)All operations management provides utility of one type or another.
B)Only operations management in the manufacturing sector can truly be said to provide utility.
C)Only operations management in the service sector provides utility because it is where product and consumer meet.
D)Operations management creates the same kind of utility regardless of the sector of the economy involved.
E)There is no demonstrable relationship between operations management and utility.
Q5) Define the term quality,and briefly describe the eight dimensions of quality listed in the text.
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Chapter 22: Managing Information and Information Technology
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Sample Questions
Q1) Distinguish between intranets and extranets.
Q2) ____________________ refers to products such as cellular phones,PCs,and audio systems that can be custom-ordered and delivered the next day.
Q3) Which of the following helps to determine the information system needs of an organization?
A)Size
B)Environment
C)Area
D)Level
E)All of these choices
Q4) Due to the growth of networking capabilities,the need for collaboration is increasing.
A)True
B)False
Q5) Hard drives and flash drives are common forms of
A)input devices.
B)output devices.
C)storage devices.
D)artificial intelligence.
E)expert systems.
Page 25
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