Leadership and Management Exam Bank
Course Introduction
This course explores the fundamental principles and practices of leadership and management in organizational settings. Students will examine key theories, styles, and traits of effective leaders and managers, and analyze the differences and interplay between leadership and management roles. The curriculum covers essential topics such as strategic planning, decision making, motivation, team dynamics, conflict resolution, and ethical leadership. Through case studies, interactive discussions, and practical projects, students will develop the critical skills and knowledge necessary to lead diverse teams, drive organizational success, and adapt to evolving business environments.
Recommended Textbook Fundamentals of Management Essential Concepts and Applications 10th Edition by Stephen P.
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19 Chapters
2671 Verified Questions
2671 Flashcards
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Page 2
Chapter 1: Managers and Management
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/29232
Sample Questions
Q1) Compared to the manager of a large organization, a small business manager is more likely to be a(n)________.
A)specialist
B)figurehead
C)generalist
D)information monitor
Answer: C
Q2) Which of the following is NOT a characteristic of a small business?
A)has more formal managers than a large business
B)has about 200 employees
C)is not a "player" with impact within its industry
D)has a relatively small market share of its product
Answer: A
Q3) Good management strives for ________.
A)low efficiency and high effectiveness
B)high efficiency and low effectiveness
C)high efficiency and high effectiveness
D)moderate efficiency and moderate effectiveness
Answer: C
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Page 3
Chapter 2: The Management Environment
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) The age of a population is one of its most important demographics.
A)True
B)False
Answer: True
Q2) This component of an organization's external environment is concerned with interest rates and employment levels.
A)Demographic
B)Technological
C)Sociocultural
D)Economic
Answer: D
Q3) Marta wants to increase visibility for graduate programs in such areas as public health that are specialized for professionals who have already worked in their field for ten years or more.On which generation should she focus her efforts?
A)Gen W
B)Gen X
C)Gen Y
D)Pre-Millennials
Answer: B
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Page 4
Chapter 3: Integrative Managerial Issues
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) In a society with high ________ on GLOBE, you would expect members of a corporation to have a strong identification with the corporation.
A)gender differentiation
B)future orientation
C)in-group collectivism
D)humane orientation
Answer: C
Q2) Director Estrella exhibits which of the following social responsibility views?
A)social awareness
B)socioeconomic view of social responsibility
C)classical view of social responsibility
D)social obligation
Answer: D
Q3) Workforce diversity will be significantly affected in the next decade by ________.
A)increases in the teen worker population
B)the aging of the U.S. population
C)increases in the U.S. divorce rate
D)increases in U.S. birthrates
Answer: B
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Page 5
Chapter 4: Foundations of Decision Making
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which of the following is NOT allowed in a brainstorming session?
A)clear definition of the problem
B)criticism or dismissal of poor ideas
C)large number of alternatives
D)recording of all alternatives
Q2) Managerial decisions are likely to become more programmed as managers rise in an organizational hierarchy.
A)True
B)False
Q3) What is a heuristic?
A)a complicated and systematic method of decision making
B)a purely intuitive method of decision making
C)a totally unreliable method of decision making
D)a shortcut or rule of thumb that is used for decision making
Q4) The use of ringisei in Japanese organizations reflects which of the following values in Japanese culture?
A)tradition-following
B)consensus-seeking
C)risk taking
D)go-it-alone
Page 6
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Chapter 5: Foundations of Planning
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) In formal planning, ________.
A)specific goals covering a period of years are defined B)to maximize flexibility, specific goals are never spelled out C)very broad general goals are developed D)goals may be written or unwritten
Q2) In informal planning, goals are usually ________ shared with others in the organization.
A)written, but little is B)unwritten, and little is C)written, and much is D)unwritten, but much is
Q3) Standing plans typically can be used ________.
A)only once
B)only in conjunction with specific, long-term plans C)twice at most D)repeatedly
Q4) In a short essay, define and discuss management by objectives (MBO).
Q5) In a short essay, discuss Porter's focus strategy.
Q6) In a short essay, discuss the cost leadership strategy according to Michael Porter.
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Chapter 6: Organization Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) State motor vehicle offices usually use this kind of departmentalization.
A)product
B)functional
C)customer
D)process
Q2) A company that is trying to be a leader in innovation within its industry would be most likely to have this kind of structure.
A)mechanistic
B)organic
C)simple
D)functional
Q3) Which of the following are NOT basic elements of organizational design?
A)work specialization, span of control
B)chain of command, line authority
C)centralization, decentralization
D)departmentalization, formalization
Q4) The original ideas about organizational design formulated by Fayol and Weber are now largely obsolete.
A)True
B)False
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Chapter 7: Managing Human Resources
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Who would usually hear an appeal if an employee felt they had been inappropriately accused of sexual harassment?
A)the employee's direct supervisor
B)the director of human resources
C)a manager at a higher level not associated with the case
D)a manager at a higher level who is already involved in the case
Q2) In a short essay, discuss off-the-job training methods.
Q3) This is a key disadvantage to recruiting through employee referrals.
A)limited to entry-level positions
B)high cost
C)no diversity increase
D)lower-skilled candidates
Q4) Human resource management is concerned with ________ competent employees.
A)obtaining
B)obtaining, training, motivating, and retaining
C)obtaining, training, and motivating
D)training and keeping
Q5) In a short essay, discuss the process of orientation and its major goals.
Q6) In a short essay, describe how multiperson comparison is done.
Q7) In a short essay, discuss on-the-job training methods.
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Chapter 8: Managing Change and Innovation
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Which kind of resistance to change is most likely to be beneficial to a company?
A)conflict with company goals
B)uncertainty
C)habit
D)fear of losing status or possessions
Q2) George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?
A)Type A personality
B)Type B personality
C)both Type A and Type B personalities
D)neither Type A nor Type B personality
Q3) When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?
A)negotiation
B)coercion
C)manipulation
D)education and communication
Q4) In a short essay, explain the three types of organizational change.
Q5) In a short essay, define and discuss creativity and innovation in the workplace.
Page 10
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Chapter 9: Foundations of Individual Behavior
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A NASCAR race car driver would be a good occupational match for which personality type?
A)risk averse
B)risk taker
C)low Mach
D)low self-esteem
Q2) U.S.workers, more than Chinese workers, tend to be less conscientious and more agreeable in nature.
A)True
B)False
Q3) Operant behavior deals only with learned behavior.
A)True
B)False
Q4) In a short essay, explain how managers can shape behavior using positive and negative reinforcement.
Q5) A high Mach person tends to think that ends justify means.
A)True
B)False
Q6) In a short essay, define learning and then explain operant conditioning.
Q7) Define organizational behavior and describe its goals.
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Chapter 10: Understanding Groups and Managing Work Teams
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Group norms have little to do with how hard a group member works.
A)True
B)False
Q2) Deborah's work team has its own separate office, does its own planning and scheduling, and is even responsible for evaluating each other's performance.Deborah is part of a ________ team.
A)self-managed
B)virtual
C)problem-solving
D)work group
Q3) Which statement is true of Fortune 500 companies?
A)Half have 100 percent of their employees on teams.
B)100 percent have half of their employees on teams.
C)80 percent have half of their employees on teams.
D)Half have 80 percent of their employees on teams.
Q4) An effective team must have a whole and identifiable task.
A)True
B)False
Q6) In a short essay, describe the characteristics of virtual teams. Page 12
Q5) In a short essay, describe the characteristics of cross-functional teams.
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Chapter 11: Motivating and Rewarding Employees
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The Acme managers developed a program that allows the employees to have a large degree of freedom carrying out their jobs.Which core dimension are they providing?
A)task significance
B)autonomy
C)task identity
D)skill variety
Q2) In Maslow's view, the key to understanding motivation is to understand where in the hierarchy of needs a person is located.
A)True
B)False
Q3) Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant.
A)True
B)False
Q4) In the JCM, autonomy and feedback are not core dimensions for a job.
A)True
B)False
Q5) In a short essay, describe how managers might motivate contingent workers.
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Chapter 12: Leadership and Trust
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Situational leadership theory (SLT)states that an R3 worker who is able but unwilling to perform a task responds best to a selling leadership style.
A)True
B)False
Q2) Team leadership and traditional leadership in hierarchical organizations are thought to be ________.
A)virtually identical
B)very different
C)fairly similar
D)somewhat different
Q3) Path-goal theory assumes that environmental factors such as ________ can change a leadership situation.
A)locus of control of followers
B)personal work experience of followers
C)skills and abilities of followers
D)work group structure of followers
Q4) In a short essay, describe the University of Iowa leadership studies.
Q5) In a short essay, discuss the conclusions derived from path-goal leadership theory.
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Chapter 13: Managing Communication and Information
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) In a short essay, explain how gender can affect communication.
Q2) Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?
A)teleconferencing
B)videoconferencing
C)electronic data interchange
D)face-to-face meeting
Q3) A channel is an actual physical product.
A)True
B)False
Q4) Filtering tends to be more prevalent in this kind of organization.
A)organic
B)highly vertical
C)highly horizontal
D)non-mechanistic
Q5) Emotions can cause a single message to be interpreted in two different ways.
A)True
B)False
Q6) In a short essay, explain how emotions can serve as barriers to effective communication.
Page 16
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Chapter 14: Foundations of Control
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146 Flashcards
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Sample Questions
Q1) Workplace violence, in all its many forms, affects around 250,000 U.S.workers each year.
A)True
B)False
Q2) A major advantage of feedforward control is that it increases employee motivation.
A)True
B)False
Q3) Controlling is the ________ in the management process.
A)first step
B)final step
C)most important step
D)least important step
Q4) Steve has a taped record of a one-on-one meeting with his boss.
A)a statistical report
B)an oral report
C)MBWA
D)a written report
Q5) In a short essay, describe one feedforward, one concurrent, and one feedback method for controlling employee theft.
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Chapter 15: Operations Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Value in value chain management is driven mainly by middle management, while top management is responsible for goals and strategy.
A)True
B)False
Q2) Which of the following is NOT an example of a service organization?
A)a military force
B)a university
C)a lens maker
D)a hospital
Q3) For most U.S.companies, high productivity is a matter of survival.
A)True
B)False
Q4) When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted.This shows that online news, at least as it is defined in this market, has ________.
A)enormous value
B)no value
C)no appeal
D)little value
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Chapter 16 : History Module
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) A person with a proactive personality is someone who ________.
A)takes action
B)avoids taking action
C)is entrepreneurial
D)is not entrepreneurial
Q2) At an entrepreneurial organization, job candidates are more likely to hear about ________ than they will at conventional organizations.
A)benefits
B)monetary compensation
C)advancement through the ranks
D)learning opportunities
Q3) An entrepreneurial venture and a small business ________.
A)are superficially similar
B)are identical
C)have nothing in common
D)are impossible to tell apart
Q4) In a short essay, describe a good way for an entrepreneur to motivate his or her employees.
Q5) In a short essay, describe how an entrepreneur is like a jazz band leader.
Q6) In a short essay, explain how entrepreneurial you think you are.
Page 19
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Chapter 17: Quantitative Module
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Classical approaches to management include the work of Taylor, Fayol, and Weber.
A)True
B)False
Q2) ________ is the originator of the Principles of Management.
A)Henri Fayol
B)Max Weber
C)Hugo Munsterberg
D)Henry Gantt
Q3) The "Whiz Kids" applied statistical methods to management at ________.
A)the Western Electric Company
B)the Ford Motor Company
C)IBM
D)the Sony Corporation
Q4) In a short essay, discuss the impact that the publication of Adam Smith's Wealth of Nations had on management.
Q5) In an open system, a manager is responsible for managing ________.
A)just the internal company itself and not the external environment
B)just the external environment
C)both the internal and the external environment
D)the inputs but not the outputs
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Chapter 18: Career Module
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99 Flashcards
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Sample Questions
Q1) With choice S1, a manager sees gains of $10 million and $6 million.With choice S2, a manager sees gains of $12 million and $8 million.Only a pessimistic manager would choose S1.
A)True
B)False
Q2) A manager uses break-even analysis to find out how many units of a product he needs to sell to make a profit of zero.
A)True
B)False
Q3) Fixed costs for a product are $30,000.The product itself sells for $3.00 and it costs $1.50 to make each product.How can the plant decrease the break-even point by 5000 units?
A)Increase P, the price of the item, by $0.50.
B)Increase TFC, the fixed costs for item, by $5000.
C)Decrease P, the price of the item, by $0.50.
D)Decrease TFC, the fixed costs for item, by $5000.
Q4) In a short essay, explain how carrying costs and ordering costs change with order size in EOQ (economic order quantity)analysis.
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Page 21
Chapter 19: Entrepreneurship Module
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103 Flashcards
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Sample Questions
Q1) All a job seeker needs in a tight job market is a single competitive advantage to get a good job.
A)True
B)False
Q2) The path less traveled is almost always the path to failure.
A)True
B)False
Q3) Employees in today's work world should think of themselves as ________.
A)members of a large, loyal family that will never abandon them
B)pawns who have no power to change or improve their situation
C)free agents who are constantly looking to improve their situation
D)bosses who control their organization
Q4) Most of today's college graduates are saying that their number one concern in a job is that it has the possibility for advancement.
A)True
B)False
Q5) Explain the role that luck typically plays in success.
Q6) What does the phrase "Play to your strengths" mean in terms of choosing a career path?
Q7) Explain how career planning is typically done today.
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