Leadership and Management Exam Bank
Course Introduction
This course explores the principles and practices of leadership and management within organizations, examining how effective leaders inspire teams, drive change, and achieve organizational goals. Students will analyze key leadership theories, management styles, and the impact of organizational culture on performance. The course also covers critical skills such as decision-making, strategic planning, team building, effective communication, and conflict resolution. By engaging in case studies, group discussions, and practical projects, students will develop the competencies necessary to lead and manage in dynamic and diverse professional environments.
Recommended Textbook Management 14th Global Edition by Stephen P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
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Page 2
Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) Organizing includes ________.
A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks
Answer: D
Q2) Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
Q3) Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
Answer: A
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Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Design thinking is an interesting new line of thinking with broad implications for making effective business decisions by integrating emotional elements into the process.
A)True
B)False
Answer: True
Q2) The decisions many managers make in today's business world typically involve
A) little risk, complete information, and long decision timelines
B) some risk, nearly complete information, and moderate timelines
C) no risk, certainty of the outcomes, and time pressure
D) risk, incomplete information, and time pressure
Answer: D
Q3) A decision criterion defines what is important or relevant to resolving a problem.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) An ethnocentric attitude stems from ________.
A) nationalism
B) parochialism
C) polycentrism
D) geocentrism
Answer: B
Q2) Which one of the following types of global organizations reflects the geocentric attitude?
A) multidomestic corporation
B) transnational organization
C) global company
D) regional organization
Answer: B
Q3) Transnational organizations are also known as ________.
A) ethnocentric organizations
B) polycentric organizations
C) borderless organizations
D) multidomestic organizations
Answer: C
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Page 5
Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.
A)True
B)False
Q2) In terms of workplace diversity, the New Millennium has witnessed increased focus on ________.
A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission
B) assimilating minorities and women employees into the corporate setting
C) shifting from compliance to include everyone in diversification efforts
D) diversity and inclusion for business success, profitability, and growth
Q3) By 2050, ________ percent of the population of the United States will be
A) 40; 25 and under
B) 25; 55 and over
C) 20; 65 and over
D) 15; 80 and over
Q4) Discuss the negative consequences that can result from discrimination, whether intentional or not.
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) The aspect that differentiates social responsibility from other similar concepts is that it adds a(n) ________.
A) ethical imperative
B) legal imperative
C) environmental imperative
D) social imperative
Q2) Which one of the following arguments on social responsibility states that a business is socially responsible only when it pursues its economic interests?
A) public expectations
B) violation of profit maximization
C) superiority of prevention over cures
D) possession of resources
Q3) The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument to combat corruption in cross-border business deals.
A) Organization for Economic Co-operation and Development's
B) Institute of Global Ethics'
C) Ethics and Compliance Officer Association's
D) United Nations'
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) ________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
A) Euphoria
B) Stress
C) Degeneration
D) Disease
Q2) Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.
A) negotiation
B) facilitation and support
C) manipulation and co-optation
D) coercion
Q3) Changes in eating habits are a ________ symptom of stress.
A) physical
B) psychological
C) behavioral
D) financial
Q4) Identify some of the external and internal forces of change.
Q5) List a few cultural characteristics that an innovative organization possesses.
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Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which of the following environments is characterized by the highest level of environmental uncertainty?
A) a stable and complex environment
B) a dynamic and simple environment
C) a stable and simple environment
D) a dynamic and complex environment
Q2) Which one of the following represents the highest level of environmental uncertainty?
A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing.
B) Maria's is still the only restaurant in a small town. She took it over from her mother and still uses the same equipment.
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi.
D) Marty has to deal with the local council, the health department, the franchisor, the zoning commission-the list keeps growing. He is grateful there are no new competitors moving in.
Q3) Define organizational culture and discuss its three primary implications.
Q4) Identify and define the seven dimensions that make up an organization's culture.
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Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following is an example of a single-use plan?
A) affirmative action hiring policies of a company
B) a plan developed to install a new computer network
C) the procedure to be followed for firing low-performing employees
D) a plan developed to ensure worker safety at the company's facilities
Q2) The effect of planning on managers is that it forces them to ________.
A) generate higher profits
B) anticipate and respond to change
C) eliminate uncertainty
D) work at cross purposes
Q3) Which one of the following is a problem associated with traditional goal setting?
A) Top level managers tend to define the organization's goals in very narrow terms.
B) Transition of strategic goals into departmental, team, and individual goals is difficult.
C) It can result in the formation of a means-ends chain.
D) Goals set are invariably easily accomplished.
Q4) In a short essay, describe how managers can effectively plan when the external environment is continually changing.
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Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) A company that competes by offering unique products that are widely valued by customers is following a differentiation strategy.
A)True
B)False
Q2) Lower-level managers are responsible for ________ strategies.
A) functional
B) stability
C) corporate
D) tactical
Q3) Managers using the strategic management process always achieve positive outcomes.
A)True
B)False
Q4) Which one of the following is an advantage of being a first mover?
A) certainty over the direction of technology and market
B) low development costs
C) no financial or strategic risks
D) opportunity to begin building customer relationships
Q5) List and discuss the three levels of strategy that a large organization must develop.
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Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The minimum number of partners in a general partnership is three: two general partners and at least one limited partner.
A)True
B)False
Q2) Explain why it is difficult for a young business to recruit and retain employees.
Q3) Finding people to support growth is an important issue for entrepreneurs.
A)True
B)False
Q4) According to Max DePree, leadership combines the unpredictability of the future with the gifts of the individuals.
A)True
B)False
Q5) Fully empowering employees means releasing budgetary control to them.
A)True
B)False
Q6) Innovation is a key aspect of entrepreneurship.
A)True
B)False
Q7) Compare and contrast self-employment and entrepreneurship.
Page 12
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) Explain the contemporary view of span of control.
Q2) Tom's Welding is in its third year of operation. Tom now has a sales person and several production employees. It is most likely Tom has a ________ structure.
A) simple
B) functional
C) divisional
D) matrix
Q3) Organizational structure is the formal chain of command of jobs within an organization.
A)True
B)False
Q4) A company with low departmentalization, wide spans of control, centralized authority, and little formalization possesses a ________ structure.
A) simple
B) functional
C) divisional
D) matrix
Q5) Define the process of organizing and explain how it helps an organization.
Q6) Explain the concepts of mechanistic and organic structures.
Page 13
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Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Research suggests a multicultural global team has difficulties capitalizing on the diversity of ideas it generates.
A)True
B)False
Q2) In the group development process, the forming stage is complete when members begin to think of themselves as part of a group.
A)True
B)False
Q3) The human relations view of conflict holds that conflict must be avoided because it indicates a problem within the group.
A)True
B)False
Q4) Which one of the following is true about the effectiveness of individual decision making over group decision making?
A) Individual decisions tend to be more accurate.
B) Individual decisions are better when dealing with complex issues.
C) Individuals tend to be more creative than groups.
D) Individual decisions are made faster than group decisions
Q5) List and discuss the five stages of group development.
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Chapter 13: Human Resourcemanagement
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) What can managers do to manage downsizing?
Q2) Companies can legally take disciplinary action against an employee who complains of a hostile work environment.
A)True
B)False
Q3) Which of the following is a technology-based training method?
A) classroom lectures
B) experiential exercises
C) videoconferencing/teleconferencing
D) workbooks/manuals
Q4) Successful orientation results in which one of the following outcomes?
A) insider-outsider transition
B) more premature resignations
C) reduced first-year turnover
D) fewer discrimination lawsuits
Q5) High-performance work practices are those that lead to both high individual and high organizational performance.
A)True
B)False
Q6) What is orientation? Discuss the two types of orientation.
Page 15
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Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The net result of filtering is lost information and ineffective communication.
A)True
B)False
Q2) IT has significantly improved a manager's ability to monitor individual and team performance.
A)True
B)False
Q3) As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profiteers, that it didn't make any difference to Leona if employees lost their jobs. Which barrier to effective communications do these statements represent?
A) language
B) information overload
C) defensiveness
D) filtering
Q4) An organization's grapevine works as ________.
A) a method for managers to communicate official policy
B) a method for management to control the dissemination of information
C) both a formal and an informal communication method
D) a filter and a feedback mechanism for managers and employees
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Chapter 15: Organizational Behavior
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs are said to have ________ personalities.
A) proactive
B) self-aware
C) reactive
D) agreeable
Q2) Define attitudes. List and discuss the three components of attitudes and include an example of a statement that describes each component to support your answer.
Q3) In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude?
A) cognitive
B) behavioral
C) emotive
D) affective
Q4) In a short essay, list and discuss three shortcuts frequently used in judging others. Discuss the impact these shortcuts have on the management of employees.
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17
Chapter 16: Leadership
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) In a short essay, discuss the situational leadership theory developed by Paul Hersey and Ken Blanchard. Next, list and discuss the four specific leadership styles as defined by them.
Q2) Which one of the following would likely be a responsibility of a team leader?
A) Assign tasks to team members and monitor their performance.
B) Select members for the team.
C) Manage the team's external boundaries.
D) Define the direction for the team and set goals for their performance.
Q3) Rachel's colleagues and subordinates have a very high regard for her. They know that no one can get high-quality work done the way Rachel can. She inspires her team to excel in their work, even exceeding their own expectations. What her subordinates like best about Rachel is that they are free to discuss her decisions with her, even question her once in while if they are not sure about her strategy. Which one of the following best describes Rachel's leadership style?
A) transactional
B) charismatic
C) authentic
D) transformational
Q4) Compare and contrast charismatic and authentic leadership.
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Chapter 17: Motivating Employees
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124 Verified Questions
124 Flashcards
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Sample
Questions
Q1) Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month. Bonnie looked at him in disbelief and did not put forth the effort to meet the goals. According to expectancy theory, from this we can surmise ________.
A) the expectancy was only moderate
B) the reward had low valence for Bonnie
C) the instrumentality was low
D) the effort-reward linkage was weak
Q2) In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.
A) high in need for affiliation
B) low in commitment
C) high in self-efficacy
D) low in risk avoidance
Q3) According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.
A)True
B)False
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Chapter 18: Controlling Activities and Operations
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Devon interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.
A) proactive
B) preventive
C) direct supervision
D) feedback
Q2) Activity ratios measure an organization's ability to meet its current debt obligations.
A)True
B)False
Q3) Corporate governance ________.
A) refers to executive governance practices in companies
B) is a system used to govern a corporation so that the interests of corporate owners are protected
C) is a term that refers to legal agreements made between two or more partner firms
D) refers to the compliance of the company to applicable laws and regulations
Q4) Identify three feedback control measures which would reduce workplace violence.
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Page 20