Leadership and Management Exam
Answer Key
Course Introduction
This course explores the essential theories, concepts, and practices of leadership and management within organizations. Students will examine various leadership styles, motivational strategies, and decision-making processes, while analyzing the differences and synergies between leadership and management roles. Through case studies, group projects, and self-assessment tools, participants will develop the critical thinking and interpersonal skills necessary for effective leadership, with an emphasis on ethical considerations, communication, conflict resolution, and team development in diverse workplace environments.
Recommended Textbook
Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
Source URL: https://quizplus.com/quiz/5629
Sample Questions
Q1) Research shows that managers enjoy all of the following except:
A) networking
B) innovation
C) leading others
D) managing time
E) all of these
Answer: D
Q2) ____________________ skill is the understanding and proficiency in the performance of specific tasks.
Answer: Technical
Q3) Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n)
A) top manager.
B) middle manager.
C) project manager.
D) first-line manager.
E) operative.
Answer: C
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Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Most early interpretations of the Hawthorne studies agreed that money was the cause of the increased output.
A)True
B)False
Answer: False
Q2) The fundamental unit in a learning organization is command-and-control management teams.
A)True
B)False
Answer: False
Q3) Benchmarking involves finding out what the customer wants.
A)True
B)False Answer: False
Q4) Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their employees.
A)True
B)False Answer: True
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Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) According to Manager's Shoptalk in Chapter 3, the Chinese concept of guanxi is a supportive, mutually beneficial connection between two people.
A)True
B)False
Answer: True
Q2) The consistency culture has a(n) ____ focus and an orientation for a ____ environment.
A) external; stable
B) external; dynamic
C) internal; stable
D) internal; dynamic
E) structural; dynamic
Answer: C
Q3) The labor market is made up by people in the environment who can be hired to work for an organization.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Whereby a company builds a subsidiary from scratch in a foreign country, is referred to as a(n) ____________________, and is the most risky type of direct investment.
Q2) A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of
A) economic development.
B) infrastructure.
C) political risk.
D) international law.
E) social risk.
Q3) Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?
A) Interest rate
B) Inflation rate
C) Per capita income
D) Exchange rate
E) Economic rate
Q4) A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in ____________________.
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) In the individualism approach, the right of free speech must be considered.
A)True
B)False
Q2) The relationship between social responsibility and financial performance has been shown to be ____.
A) non-existent
B) positive
C) negative
D) not important
E) a reflection of top leadership
Q3) Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?
A) Social responsibility
B) Free domain
C) Ethics
D) Codified law
E) Discretionary responsibility
Q4) Most managers operate at the ____________________ level.
Q5) Explain the concept of a stakeholder and list five common stakeholders.
Q6) List the four responsibilities of corporate social performance.
Page 7
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following is not an internal message in goals and plans?
A) Legitimacy for customers
B) Rationale for decisions
C) Resource allocation
D) Guides to action
E) Source of motivation and commitment
Q2) ____________________ describes the organization's reason for existence.
Q3) Step 1 in the Operational Planning Process is to plan operations.
A)True
B)False
Q4) Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably
A) not specific and measurable.
B) not realistic.
C) irrelevant.
D) lacking a specific time period.
E) does not cover key result area.
Q5) Briefly define the characteristics of an effective goal.
Page 8
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?
A) Focus
B) Globalization
C) Overall cost leadership
D) Differentiation
E) Liquidation
Q2) A multidomestic strategy standardizes global products/advertising strategies.
A)True
B)False
Q3) The standardization of product design and advertising strategies throughout the world is called ____________________.
Q4) Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute and sell those products to customers.
A)True
B)False
Q5) Compare and contrast the three levels of strategy in an organization.
Q6) Briefly discuss Porter's three competitive strategies.
Q7) List the four components of a SWOT analysis.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Interestingly, major decisions in the business world are commonly made by an individual.
A)True
B)False
Q2) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.
Q3) Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.
A)True
B)False
Q4) Which of these styles is adopted by managers having a deep concern for others as individuals?
A) Behavioral
B) Classical
C) Analytic
D) Logical
E) Conceptual
Q5) List and describe the four basic assumptions of the political model.
Q6) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
Page 10
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?
A) Reengineering
B) Layoffs
C) Downsizing
D) A temporary committee
E) An ad hoc committee
Q2) One major disadvantage of the virtual network approach is the lack of hands-on control.
A)True
B)False
Q3) Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a
A) functional structure.
B) divisional structure.
C) geographic structure.
D) matrix structure.
E) product structure.
Q4) Briefly explain the concept of line and staff departments and authority.
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) A person who sees the need for and champions productive change within the organization is called an idea champion.
A)True
B)False
Q2) You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?
A) Different assessment and goals
B) Uncertainty about the future
C) A lack of trust
D) All of these
E) Uncertainty about the future and a lack of trust only
Q3) When a change involves multiple departments, top management support is especially important.
A)True
B)False
Q4) Explain the horizontal linkage model.
Q5) List the four reasons why employees tend to resist change.
Q6) Describe the three innovative strategies for new products and technologies.
Page 12
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."
A)True
B)False
Q2) Explain the appraisal process known as "360-degree feedback."
Q3) Standard training programs and routine jobs are part of the old social contract between employees and employers.
A)True
B)False
Q4) Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
A) Assessment tests
B) Probability exams
C) Employment tests
D) Development tests
E) Culture exams
Q5) Describe how to maintain an effective workforce.
Q6) Explain the Americans with Disabilities Act.
Q7) Define discrimination and affirmative action.
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following group of women is expected to grow the most in employment from 2006 to 2016?
A) Hispanic
B) African American
C) White
D) Asian
E) Native American
Q2) In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.
A)True
B)False
Q3) The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
A)True
B)False
Q4) A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.
A)True
B)False
Q5) What is the difference between ethnocentrism and ethnorelativism?
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) ____________________ is a change in behavior or performance that occurs as the result of experience.
Q2) Describe the different components of attitude using an example.
Q3) When Paul remarks, "I love my classes this semester," it reflects the cognitive element of attitude.
A)True
B)False
Q4) Define perceptual selectivity. Briefly explain the characteristics of the stimuli and the perceiver that affect this process.
Q5) A person with an assimilator learning style type is good at inductive reasoning and creating theoretical models.
A)True
B)False
Q6) Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.
Q7) ____________________ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
Q8) Describe the learning process and the four-stage cycle of learning.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Which of the following types of power is vested in the manager's ability to punish employees?
A) Coercive
B) Reward
C) Expert
D) Referent
E) Personal
Q2) In situations of ____, according to Fiedler, relationship-oriented leaders are more effective.
A) high favorability
B) moderate favorability
C) high unfavorability
D) no favorability
E) none of these
Q3) Mechanistic power is one of the five sources of power.
A)True
B)False
Q4) A model of leadership that describes the relationship between leadership styles and specific organizational situations is called a(n) ____________________ approach
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.
A)True
B)False
Q2) Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.
A)True
B)False
Q3) Goal specificity, in goal-setting theory, refers to the difficulty level of goals.
A)True
B)False
Q4) Content theories concern the thought processes that influence behavior. A)True
B)False
Q5) The assumption that positively reinforced behavior tends to be repeated is the basis for the ____________________.
Q6) List the four content theories discussed in your text.
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) A formal communication channel is a communication channel that flows within the chain of command.
A)True
B)False
Q2) MBWA and grapevine are two types of personal channels used in many organizations.
A)True
B)False
Q3) Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps.
A)True
B)False
Q4) ____________________ refers to messages sent through human actions and behaviors rather than through words.
Q5) Describe the difference between centralized networks and decentralized networks.
Q6) The major problem with downward communication is known as communication
Q7) To ____________________ a message is to select the symbols used to compose a message.
Page 18
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) Michael team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?
A) Lots of informal interaction
B) Participation by all team members
C) Task accomplishment
D) Goal achievement
E) Disbanding team
Q2) During which stage of team development should the team leader help clarify team roles, norms, and values?
A) Adjourning
B) Storming
C) Forming
D) Performing
E) Norming
Q3) Which of the following is more common in large teams?
A) Member satisfaction
B) The development of subgroups
C) Agreement
D) Commitment
E) All of these
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Chapter 18: Managing Quality and Performance
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) All of the following are major perspectives of the Balanced Scorecard EXCEPT:
A) Competitors
B) Customers
C) Learning and growth
D) Financial
E) Internal business processes
Q2) ____ is usually associated with bureaucratic control.
A) Technology
B) Peer groups
C) Corporate culture
D) Self-control
E) All of these
Q3) Management By Walking Around is often used to control the flow and pace of work or to monitor employees.
A)True
B)False
Q4) Finland has the highest 2007-2008 opacity score.
A)True
B)False
Q5) List the four steps in the feedback control model.
Page 20
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Many supplier relationships used to be based on a(n) ____________________ approach, in which an organization spread purchases among many suppliers and encourages them to compete with one another.
Q2) An e-supply chain creates seamless, integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data.
A)True
B)False
Q3) ____________________ is formally defined as the field of management that specializes in the production of goods and services and uses special tools and techniques for solving manufacturing problems.
Q4) An organization's ____________________ consists of the hardware, software, telecommunications, database management, and other technologies it uses to store data and make them available in the form of information for organizational decision making.
Q5) Differentiate between intranet and extranet.
Q6) Name and briefly describe the four most common types of facilities layouts.
Page 21
Q7) ____________________ inventory includes the basic inputs to the organization's production process.
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Chapter 20: Managing Small Business Start-Ups
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) A domain name gives a company an address on the Web and a unique identity.
A)True
B)False
Q2) The majority of owners of new businesses work
A) between 40 and 50 hours per week.
B) less than 40 hours per week.
C) more than 60 hours per week.
D) more than 75 hours per week.
E) more than 90 hours per week.
Q3) ____________________ is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty.
Q4) Entrepreneurs in the optimizer category are rewarded by the personal satisfaction of being business owners.
A)True
B)False
Q5) At Stage 3 of growth for an entrepreneurial firm, managers often are hired to take over duties performed by the owner.
A)True
B)False
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