Leadership and Management Exam
Answer Key
Course Introduction
This course explores the fundamental principles and practices of leadership and management within various organizational contexts. Students will examine the differences and connections between leading and managing, analyze key leadership theories, and develop essential skills such as communication, team building, decision making, and strategic planning. Case studies, real-world scenarios, and interactive projects will enable learners to apply leadership and management concepts to effectively address challenges, inspire others, and drive organizational success. The course prepares students for leadership roles by fostering self-awareness, ethical reasoning, and the ability to adapt to dynamic environments.
Recommended Textbook Management 13th Edition by
John R. Schermerhorn
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18 Chapters
2067 Verified Questions
2067 Flashcards
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Page 2
Chapter 1: Introducing Management
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization.
A)True
B)False
Answer: False
Q2) Which of the following is defined as a code of moral principles that sets standards for what is "good" and "right" as opposed to "bad" and "wrong" in the conduct of a person or group?
A) Synergy
B) Ethics
C) Behavior
D) Cohesiveness
E) Individualism
Answer: B
Q3) Middle managers are in charge of overseeing the overall operations of an organization.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Management Learning Past to Present
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following is a classical management approach?
A) Theory X
B) Theory Y
C) Human needs theory
D) Hawthorne studies
E) Administrative principles
Answer: E
Q2) Vernon's team has published a quarterly report that shows a significant decline in sales regarding a particular retailer.Till now,the retailer has been a profitable customer for Vernon's company.Vernon needs to find out the problem and deal with the situation quickly.In this situation,which of the following management styles would be most appropriate for Vernon to adopt?
A) Quality management
B) Knowledge management
C) Contingency thinking
D) Networks model
E) Linear programming
Answer: C
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Chapter 3: Ethics and Social Responsibility
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) _____ describes the obligation of an organization to act in ways that serve both its own interests and the interests of society at large.
A) Sustainability
B) Corporate accountability
C) Environmental stewardship
D) Corporate social responsibility
E) Corporate citizenship
Answer: D
Q2) According to Archie Carroll,an _____ manager disregards the ethics of an act or a decision,but does so unintentionally or unknowingly.
A) amoral
B) apathetic
C) immoral
D) individualist
E) ethnocentric
Answer: A
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Page 5
Chapter 4: Environment, innovation, and Sustainability
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The legal-political conditions in the global business environment are uniform across all countries.
A)True
B)False
Q2) Which of the following illustrates a firm that has achieved competitive advantage through flexibility?
A) A firm that creates customized products based on each of its customer's preferences
B) A firm that produces goods by maintaining high quality standards
C) A firm that ensures speedy delivery of goods compared to its competitors
D) A firm that develops products with unique features that are not made available by any of its competitors
E) A firm that develops timely new products
Q3) The least challenging and certain situation is an environment of organizations that is both complex and dynamic.
A)True
B)False
Q4) What are the dimensions of environmental uncertainty?
Q5) Describe the five steps of the wheel of innovation.
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Chapter 5: Global Management and Cultural Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) When Miriam Inc.,a handbag manufacturer headquartered in the U.S.,decided to invest in Japan,it tied up with a Japanese fashion house in order to pool resources,share risks,and operate the new business together.This is an example of _____.
A) a joint venture
B) a foreign subsidiary
C) a greenfield venture
D) diversification
E) product development
Q2) Sasha,a wealthy industrialist,owns several coffee plantations in Brazil.Encouraged by the rising sales figures in the domestic market,Sasha decides to sell her local brand of coffee in markets around the world.Which of the following terms is applicable to this business strategy?
A) Importing
B) Insourcing
C) Franchising
D) Exporting
E) Licensing
Q3) Name and briefly define some common market-entry strategies that help companies go global.
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Page 7
Chapter 6: Entrepreneurship and New Ventures
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) In a business plan,the overview of the business purpose and the business model for making money is contained in the _____.
A) market strategy
B) market description
C) company description
D) industry analysis
E) executive summary
Q2) The goal of business incubators is to:
A) ensure that established businesses retain their competitive advantage.
B) aid third generation family businesses resolve family business feuds.
C) formulate a succession plan for established family businesses.
D) increase the survival rates for new startups.
E) establish social enterprises.
Q3) Entrepreneurs have a tolerance for ambiguity.
A)True
B)False
Q4) When establishing a corporation,a partnership agreement must be made.
A)True
B)False
Q5) Describe equity financing.
Page 8
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Chapter 7: Information and Decision Making
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Managers who are _____ make a plan before taking action and carefully search for information to facilitate problem solving in a step-by-step fashion.
A) flexible
B) systematic
C) intuitive
D) spontaneous
E) instinctive
Q2) The confirmation error is also known as the sunk-cost fallacy.
A)True
B)False
Q3) A(n)_____ decision chooses the alternative that gives the absolute best solution to a problem.
A) satisficing
B) intuitive
C) optimizing
D) experimental
E) heuristic
Q4) What are the five criteria that help in testing if available data is useful and meaningful for decision making?
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Chapter 8: Planning Processes and Techniques
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Which of the following is a single-use plan?
A) A procedure
B) A policy
C) A budget
D) A mission
E) A vision
Q2) Which of the following is an internal source of organizational pressure?
A) Government regulations
B) Changing social norms and ethical expectations
C) Changing technologies
D) Greater workplace diversity
E) Uncertainties of a global economy
Q3) Which of the following management functions deals with monitoring task accomplishments and taking necessary corrective action?
A) Coordinating
B) Processing
C) Controlling
D) Leading
E) Directing
Q4) Compare and contrast strategic and tactical plans.
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Chapter 9: Control Processes and Systems
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Calculate net income from the following information:
ROA = 35%
Sales = $250,000
Current assets = $30,000
Fixed assets = $70,000
A) $87,500
B) $35,000
C) $10,500
D) $24,500
E) $15,000
Q2) Just-in-time scheduling automatically orders a fixed number of items every time an inventory level falls to a predetermined point.
A)True
B)False
Q3) Steering control takes place _____.
A) during the work process
B) reactively in an organization
C) before work begins
D) after the work is completed
E) to correct mistakes already made
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Chapter 10: Strategy and Strategic Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following is true about operating objectives?
A) They set forth an organization's purpose.
B) They direct activities toward key performance areas.
C) They represent what the underlying business model is trying to accomplish.
D) They set guidelines regarding the organization's purpose and core values.
E) They set standards for accomplishing the mission statement.
Q2) The term _____ is often used to describe a business firm that is part of a larger enterprise.
A) supplier alliance
B) strategic business unit
C) joint venture
D) cash cow
E) co-opetitor
Q3) In single-product enterprises,business strategies are distinct from corporate strategies.
A)True
B)False
Q4) In a hypercompetition situation,a firm faces only a few competitors.
A)True
B)False
Page 12
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Chapter 11: Organization Structures and Design
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Which of the following are included in the basics of a formal organizational structure?
A) Communication channels
B) Friendship cliques
C) Social relationships
D) Grapevine structures
E) Sources of emotional support
Q2) Which of the following is true of a bureaucracy?
A) It is characterized by open divisions of labor.
B) It encourages worker empowerment and teamwork.
C) It is built on a foundation of trust that people will do the right things on their own initiative.
D) It is a vertical structure with promotion based on competency.
E) It performs well in environments that demand flexibility in dealing with changing conditions.
Q3) A customer structure is the least common structure in the consumer products industry.
A)True
B)False
Q4) What are the potential advantages of matrix structures?
Page 13
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Chapter 12: Organization Culture and Change
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Core values are beliefs and values shared by organization members.
A)True
B)False
Q2) With respect to change strategies,_____ is more likely to get slower results with high commitment and long term internalization.
A) rational persuasion strategy
B) top-down strategy
C) shared power strategy
D) force-coercion strategy
E) authoritarian strategy
Q3) Marco,a new employee at Krone Inc.,is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring.In the context of resistance to change,which of the following represents Marco's thought process?
A) Disrupted habits
B) Loss of face
C) Lack of purpose
D) Work overload
E) Poor timing
Q4) Briefly describe the characteristics of a multicultural organization.
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Chapter 13: Human Resource Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Lift-cam Inc.has an immediate need for accountants and does not have sufficient funds to invest in training.Hence,hiring for best existing qualifications,rather than the best person,should be preferred.
A)True
B)False
Q2) _____ fit is the extent to which an individual's knowledge,skills,experiences,and personal characteristics are consistent with the requirements of their work.
A) Person-team
B) Person-job
C) Person-organization
D) Employer-person
E) Person-manager
Q3) Which of the following is the final step of the recruitment process?
A) Personal interview
B) Behavioral interview
C) Preliminary contact with potential job candidates
D) Initial screening to create a pool of qualified applicants
E) Employment test
Q4) Describe the process of employee selection.
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Chapter 14: Leading and Leadership Development
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Harry,a young manager,was recently asked to repress a growing demand in his team for a team raise.The management had promised him a special bonus if he could achieve this.Harry,who held strong ethical principles,refused the offer and instead supported his team's demand.Harry's support and reassurance instilled confidence in the team,which in turn helped increase team productivity.Eventually,the management gave in to the team's demand.Which of the following types of leadership did Harry display?
A) Achievement-oriented leadership
B) Moral leadership
C) Directive leadership
D) Autocratic leadership
E) Interactive leadership
Q2) Which of the following is a characteristic of a democratic leader?
A) Emphasizing tasks over people
B) Emphasizing people over tasks
C) Encouraging employee participation in decision making
D) Showing little concern for tasks
E) Displaying a "do the best you can and don't bother me" attitude
Q3) List and describe the personal traits of successful leaders identified by Shelley Kirkpatrick and Edwin Locke.
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Chapter 15: Individual Behavior
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) An open person is broad-minded,receptive to new things,and comfortable with change.
A)True
B)False
Q2) Karen,the manager of a research organization,believes that women avoid arithmetic and statistics,whereas men prefer such topics.This assumption made by Karen is an example of a _____.
A) stereotype
B) self-serving bias
C) projection
D) fundamental attribution error
E) halo effect
Q3) Which of the following is true of moods?
A) Moods are clearly targeted.
B) Moods are generalized positive and negative feelings.
C) Moods tend to be short term.
D) Moods are strong feelings directed toward someone or something.
E) Moods are feelings that do not last for a long time.
Q4) What are the three main distinctions of Jung's model of personality differences?
Q5) What are the most commonly discussed and measured facets of job satisfaction?
Page 17
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Chapter 16: Motivation Theory and Practice
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Kevin,a young graduate,wanted to get a job and work hard to become an assistant manager in a year's time.Now that he is an assistant manager after more than a year's struggle,Kevin seems to have become complacent and does not seem to have the same drive as he had a year ago.Which of the following does Kevin's situation exemplify?
A) Self-serving bias
B) Framing error
C) Deficit principle
D) Progression principle
E) Frustration-regression principle
Q2) _____ needs described by Clayton Alderfer are essentially the same as the higher-order needs in Maslow's hierarchy.
A) Esteem
B) Relatedness
C) Growth
D) Existence
E) Social
Q3) How does the Alderfer's ERG theory differ from Maslow's hierarchy of needs theory?
Q4) What are the advantages and disadvantages of telecommuting?
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Page 18
Chapter 17: Teams and Teamwork
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Sample Questions
Q1) Which of the following is likely to be most effective in checking groupthink?
A) Assigning the role of critical evaluator to each team member
B) Building agreement among team members on team goals
C) Increasing membership homogeneity
D) Rewarding team rather than individual results
E) Providing physical isolation from other teams
Q2) _____ is the way team members work together to accomplish tasks.
A) Team effectiveness
B) Team process
C) Team managing
D) Team leading
E) Team controlling
Q3) What are the advantages and disadvantages associated with team work?
Q4) Members of a self-managing team are held individually accountable for performance results.
A)True
B)False
Q5) Team effectiveness is inversely proportional to the quality of inputs.
A)True
B)False
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Chapter 18: Communication and Collaboration
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118 Verified Questions
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Sample Questions
Q1) Sam said,"I think Julia would have done much better if she had used some basic colors for the interiors." This will be best example of which of the following?
A) Active listening
B) Grapevine
C) Feedback
D) Communication transparency
E) Proxemics
Q2) Passive listening involves being sincere and trying to find out the full meaning of what is being said.
A)True
B)False
Q3) Which of the following is an example of physical distractions in communication?
A) Mixed messages
B) Lack of privacy
C) Loss of meaning through translation
D) Language barrier
E) Information filtering
Q4) Explain the different causes of conflict.
Q5) Explain the potential pitfalls in negotiation.
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