Leadership and Management
Chapter Exam Questions
Course Introduction
This course explores the fundamental principles and practices of effective leadership and management within organizational settings. Students will examine key leadership theories, management functions, and decision-making processes, while learning how to motivate teams, communicate effectively, manage conflict, and drive organizational change. Through case studies and practical exercises, learners will develop critical skills to lead diverse groups, implement strategies, and achieve organizational goals in dynamic and evolving environments.
Recommended Textbook Management 10th Edition by
Richard L. Daft
Available Study Resources on Quizplus
20 Chapters
3832 Verified Questions
3832 Flashcards
Source URL: https://quizplus.com/study-set/1380 Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
216 Verified Questions
216 Flashcards
Source URL: https://quizplus.com/quiz/27501
Sample Questions
Q1) The individual performer is a generalist and coordinates a broad range of activities.
A)True
B)False
Answer: False
Q2) Organizations are increasingly shifting significant chunks of what were once considered core functions to outsiders via outsourcing,joint ventures,and other complex alliances.
A)True
B)False
Answer: True
Q3) ____ is the understanding of and proficiency in the performance of specific tasks.
A)Human skill
B)Conceptual skill
C)Interpersonal skill
D)Technical skill
E)Leadership skill
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/27502
Sample Questions
Q1) All of the following are characteristics of Weberian bureaucracy EXCEPT:
A)Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.
B)Positions are organized in a hierarchy of authority,with each position under the authority of a higher one.
C)All personnel are selected and promoted based on technical qualifications.
D)Administrative acts and decisions are recorded in writing.
E)Management is the same as the ownership of the organization.
Answer: E
Q2) Benchmarking involves finding out what the customer wants.
A)True
B)False
Answer: False
Q3) A key finding in the Hawthorne studies was which of these?
A)Stronger lighting increased productivity
B)More money resulted in increased productivity
C)Productivity declined in all experiments
D)Higher temperatures reduced productivity
E)Human relations increased productivity
Answer: E
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
214 Verified Questions
214 Flashcards
Source URL: https://quizplus.com/quiz/27503
Sample Questions
Q1) Name the five dimensions of the general environment and describe each dimension. Answer: The five dimensions of the general environment are international,sociocultural,economic,and legal-political.International dimension refers to evens originating in foreign countries as well as opportunities for American companies in other countries.Technological dimension refers to the scientific and technological advancements within a specific industry and society.Sociocultural dimension represents the demographic characteristics of the general population.Economic dimension represents the general economic health of the country or area in which the organization operates.Legal-political dimension refers to the local,state,and federal regulations and the political activities designed to influence company behavior.
Q2) The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.
A)True
B)False
Answer: True
Q3) Lying at the heart of Chinese culture,____________________ is a supportive,mutually beneficial connection between two people. Answer: guanxi
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
225 Verified Questions
225 Flashcards
Source URL: https://quizplus.com/quiz/27504
Sample Questions
Q1) ____________________ refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it.
Q2) A.R.C.is a large non-profit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence.This demonstrates which frequently cited problem for international companies?
A)Political instability
B)Communist governments
C)Economic instability
D)Political risk
E)Financial risk
Q3) A country's physical facilities that support economic activities make up its ____.
A)resource markets
B)infrastructure
C)physical markets
D)product markets
E)plants and equipment
Q4) List the four stages of globalization.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/27505
Sample Questions
Q1) The relationship between social responsibility and financial performance has been shown to be ____.
A)non-existent
B)positive
C)negative
D)not important
E)a reflection of top leadership
Q2) Economic responsibility defines what society deems as important with respect to appropriate corporate behavior.
A)True
B)False
Q3) Robbie's Robots decided to continue operations at one plant while shutting down another.The decision was justified on the basis of what was best for the total corporation.This is an example of the
A)utilitarian approach.
B)individualism approach.
C)moral-justice approach.
D)justice approach.
E)illegal approach.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Managing Small Business Start-Ups
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/27506
Sample Questions
Q1) The takeoff stage is the last of the five stages of growth for an entrepreneurial company.
A)True
B)False
Q2) List five of the six characteristics of entrepreneurs.
Q3) The first stage of growth for an entrepreneurial company is the investment stage.
A)True
B)False
Q4) The Small Business Administration (SBA)can provide loan financing for small business start-up.
A)True
B)False
Q5) At Stage 3 of growth for an entrepreneurial firm,managers often are hired to take over duties performed by the owner.
A)True
B)False
Q6) Name five of the ten characteristics of a successful business plan.
Q7) Name three of the four ways entrepreneurs can become business owners.
Q8) What is tolerance for ambiguity? Why is it an important trait?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/27507
Sample Questions
Q1) Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.
A)True
B)False
Q2) Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called
A)strategic goals.
B)tactical goals.
C)operational goals.
D)a mission.
E)a plan.
Q3) Plans provide a standard of assessment.
A)True
B)False
Q4) Three critical planning methods are contingency planning,building scenarios,and crisis planning.
A)True
B)False
Q5) ____________________ and plans are the responsibilities of middle managers.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/27508
Sample Questions
Q1) The star has a
A)large market share in a rapidly growing industry.
B)large market share in a slow growth industry.
C)small market share in a rapidly growing industry.
D)small share of a slow growth market.
E)moderate market share in a slow growth industry.
Q2) Classy Clay has extremely creative employees who,in the opinion of the organization,keep the company ahead of the competition.The creativity of these employees would be classified as
A)an internal weakness.
B)an external opportunity.
C)an external strength.
D)an internal strength.
E)a neutral factor.
Q3) The Internet tends to lower the bargaining power of suppliers.
A)True
B)False
Q4) List the three global corporate strategies.
Q5) The question What business are we in? concerns ____________________ strategy.
Q6) Briefly describe the tools for putting strategy into action.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/27509
Sample Questions
Q1) List the three guidelines of innovative group decision-making in today's businesses.
Q2) Good intuitive decision making is based on an ability to recognize patterns at lightning speed.
A)True
B)False
Q3) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.
Q4) According to both research and managerial experience,intuitive decisions are best and always work out.
A)True
B)False
Q5) Brainwriting refers to the tendency of people in groups to suppress contrary opinions.
A)True B)False
Q6) A(n)____________________ is assigned the role of challenging the assumptions and assertions made by the group.
Q7) List and describe the four basic assumptions of the political model.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
243 Verified Questions
243 Flashcards
Source URL: https://quizplus.com/quiz/27510
Sample Questions
Q1) ____________________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.
Q2) Kent works at the Tick Tock,Inc.He has two bosses,one a functional manager and the other a divisional manager.Tick Tock,Inc.has a A)functional structure.
B)divisional structure.
C)geographic structure.
D)matrix structure.
E)product structure.
Q3) Quick response to external changes is an advantage of vertical functional structure. A)True
B)False
Q4) Certainty in the environment is usually associated with decentralization.
A)True
B)False
Q5) ____________________ is the radical redesign of business processes to achieve dramatic improvements in cost,quality,service,and speed.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
196 Verified Questions
196 Flashcards
Source URL: https://quizplus.com/quiz/27511
Sample Questions
Q1) ____________________ change is related to the organization's production process,i.e. ,how the organization does its work.
Q2) Experimentation refers to the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization.
A)True
B)False
Q3) Kyle is seeing,on a regular basis,a difference between current and expected performance levels.She should begin
A)to gather more data.
B)to implement change.
C)to perceive a need for change.
D)to change the reward system.
E)all of these.
Q4) Within the role of inventor,an individual believes in an idea and visualizes its benefits.
A)True
B)False
Q5) What is organizational change and what are two major areas of change in organizations?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
205 Verified Questions
205 Flashcards
Source URL: https://quizplus.com/quiz/27512
Sample
Questions
Q1) Today,more than ever,strategic decisions are related to human resource considerations.Which of the following refers to the economic value of the knowledge,experience,skills,and capabilities of employees?
A)Human capital
B)Economic capital
C)Contingency assets
D)Capital assets
E)Economic assets
Q2) Blayne is interviewing for an IT specialist position at a technology firm.His interviewer informs him that he will ask him a series of standardized questions that are being asked of every applicant interviewing for the same position.This can best be described as what type of interview?
A)Nondirective interview
B)Structured interview
C)Panel interview
D)Biographical interview
E)Situational interview
Q3) List the four steps in attracting an effective workforce.
Q4) What are the three primary ways human resource management is changing?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/27513
Sample Questions
Q1) Briefly explain the concepts of a glass wall and a glass ceiling.
Q2) An ethnocentric perspective leads to A)a monoculture.
B)diversity in the workplace.
C)pluralism.
D)ethnorelativism.
E)a global perspective.
Q3) Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle and upper management.
A)True
B)False
Q4) Name five dividends of workplace diversity.
Q5) Discrimination is the tendency to view people who are different as being deficient. A)True B)False
Q6) List and describe the five forms of sexual harassment.
Q7) Education,religious beliefs,military experience,geographic location and income are all ____________________ dimensions.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
194 Verified Questions
194 Flashcards
Source URL: https://quizplus.com/quiz/27514
Sample Questions
Q1) A person with a converger learning style type is good at generating ideas and seeing a situation from multiple perspectives.
A)True
B)False
Q2) All of the following are things bad bosses do to create stress for their subordinates
EXCEPT:
A)Bully and harass people to keep them on their toes.
B)Create perpetual doubt about how well employees are performing.
C)Fail to give people credit for their contributions and achievements.
D)Impose unreasonable demands and overwhelming workloads.
E)Tell people exactly what is expected of them.
Q3) A person with the learning characteristics of being good at inductive reasoning and creating theoretical models is a(n):
A)diverger
B)assimilator
C)converger
D)accommodator
E)none of these
Q4) What are the four components of emotional intelligence? Explain.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/27515
Sample Questions
Q1) List the two types of personal power.
Q2) A level 3 leader is someone who is able to organize people and resources toward the effective and efficient pursuit of predetermined objectives.
A)True
B)False
Q3) Rather than just understanding their traits,the best leaders recognize and hone their strengths.
A)True
B)False
Q4) Effective leaders develop networks of allies;people who can help the leader accomplish his or her goals.
A)True
B)False
Q5) Which of the following types of power stems from a leader's special knowledge?
A)Reward power
B)Referent power
C)Legitimate power
D)Coercive power
E)None of these
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/27516
Sample Questions
Q1) A job design that incorporates achievement,recognition,and other high-level motivators into the work is referred to as
A)job simplification.
B)job rotation.
C)job enlargement.
D)job enrichment.
E)none of these.
Q2) Abbi works at Railroad Ties.Her bosses continually indicate that her motivational level is low.Abbi agrees,but is unwilling to work harder until the company changes the types of reward it offers its employees.Which of the following is low for Abbi?
A)E -> P expectancy
B)O -> P expectancy
C)Valence
D)Motivators
E)O -> E indicators
Q3) ____________________ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.
Q4) List the four types of reinforcement.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/27517
Sample Questions
Q1) Which of the following is the most familiar and obvious flow of formal communication?
A)Downward communication
B)Gossips
C)Horizontal communication
D)Upward communication
E)Vertical communication
Q2) ____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision,critical strategic themes,and values that help achieve important goals.
A)Tactical discussion
B)Strategic conversation
C)Intentional chat
D)Calculated exchange
E)Deliberate talk
Q3) An informal,person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
219 Verified Questions
219 Flashcards
Source URL: https://quizplus.com/quiz/27518
Sample Questions
Q1) Darren and his team have just finished Project A,and are preparing to disband.Darren and his team are in the ____ stage of team development.
A)forming
B)storming
C)norming
D)performing
E)adjourning
Q2) A special purpose team is basically the same as a problem solving team.
A)True
B)False
Q3) As one of the four common ways in which norms develop in teams,____________________ bring norms into the team from the outside.
Q4) What is the ideal size of work teams?
A)Three
B)Five
C)Twelve
D)Fifteen
E)Twenty-three
Q5) List the four ways team norms develop.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/27519
Sample Questions
Q1) The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.
A)True
B)False
Q2) Net income divided by sales is the correct formula for calculating A)return on total assets.
B)a current ratio.
C)a liquidity ratio.
D)profit margin on sales.
E)a corporate evaluation.
Q3) Ratios are stated as fractions rather than proportions.
A)True
B)False
Q4) A(n)____________________ lists forecasted and actual revenues of the organization.
Q5) Managers focus on the various elements of the scorecard to set targets,evaluate performance,and guide discussion about what further actions need to be taken.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Managing the Value Chain, Web 20, and E-Business
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/27500
Sample Questions
Q1) When it comes to supplier relationships,organizations are using the arms-length approach more and more,whereas a partnership approach was more popular in years past.
A)True
B)False
Q2) With integration,more companies are opting for a(n)____,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.
A)co-op
B)outreach
C)arm's length
D)divesture
E)partnership
Q3) Goods and services produced by an organization and sold or provided to customers and clients are referred to as inputs.
A)True
B)False
Q4) Any business that takes place by digital processes over a computer network rather than in physical space refers to ____________________. To view all questions and flashcards with answers,