Leadership and Management
Chapter Exam Questions
Course Introduction
This course explores the foundational principles and practices of leadership and management within organizations. Students will examine different leadership theories, management styles, and strategies for motivating teams, making decisions, and effectively communicating in diverse professional settings. The curriculum emphasizes the development of critical thinking, problem-solving, and ethical decision-making skills essential for effective leadership. Through case studies, group discussions, and practical exercises, learners will gain insights into leading organizational change, managing conflict, and fostering positive workplace cultures. This course is ideal for those seeking to enhance their leadership potential and managerial capabilities in various sectors.
Recommended Textbook
Management 12th Edition by Robert Kreitner
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16 Chapters
2570 Verified Questions
2570 Flashcards
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Chapter 1: Managers and Entrepreneurs
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Collective action is always required for organizational objectives or goals.
A)True
B)False
Answer: True
Q2) The managerial function involving structural considerations, such as chain of command, division of labor, and assignment of responsibility, is called
A) staffing.
B) organizing.
C) planning.
D) controlling.
E) leading.
Answer: B
Q3) According to research by Clark L. Wilson, about 10 percent of managers at all levels do not achieve an appropriate balance of managerial skills and are thus ineffective.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Evolution of Management Thought
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Sample Questions
Q1) According to the contingency approach, different situations require different managerial responses.
A)True
B)False
Answer: True
Q2) According to Chester I. Barnard's early systems theory, a natural gap exists between ____ and the organization's common purpose.
A) personal needs and motives
B) standard administrative procedures
C) technology
D) group norms
E) the individual's willingness to serve
Answer: E
Q3) The most significant contribution of contingency theory has been the identification of the one best way to manage.
A)True
B)False
Answer: False
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Chapter 3: The Changing Environment of Management:
Diversity, Global Economy, and Technology
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) All of the following terms apply to the "just-in-time" or "flexible" workforce except A) contingent workers.
B) just-in-time.
C) full-time employees.
D) temporary workers.
E) part-timers.
Answer: C
Q2) Science and technology are essentially the same thing.
A)True
B)False
Answer: False
Q3) Demographics involves the study of A) work schedule variations.
B) managerial influence.
C) male-female pay gaps.
D) regional pay rates.
E) population characteristics.
Answer: E
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Chapter 4: International Management and Cross-Cultural
Competence
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) A foreign visitor from a polychronic culture has a 10 a.m. appointment with you. Will the person probably be early or late?
Q2) People from individualistic cultures, such as the United States and Canada, put loyalty to family, friends, and organizations before self-interests.
A)True
B)False
Q3) Refer to Regina Exteriors. If Regina Exteriors expands its operations in the U.S. by buying a U.S.-based company named Pollard's Tiles, it can be described as a(n)
A) joint venture.
B) exporting activity.
C) licensing agreement.
D) culturally insensitive activity.
E) cross-border merger.
Q4) Foreign direct investment is always the first stage in the internationalization process. A)True
B)False
Q5) Discuss the difference between a global company and a transnational company.
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Chapter 5: Managements Social and Ethical
Responsibilities
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Refer to Aqua-Wave Aquariums. Ben's arguments reflect which of these general ethical principles?
A) Government requirements
B) Individual rights
C) Distributive justice
D) Economic efficiency
E) Universal rules
Q2) Refer to PetLine.com. If Yasmine wants to convince Daphne about social responsibility, which of these arguments should she not use?
A) Business has the resources to tackle today's complex societal problems.
B) Business is unavoidably involved in social issues.
C) Business already has enough power.
D) A better society means a better environment for doing business.
E) Corporate social action will prevent government intervention.
Q3) Paul Dolan at California's Fetzer Vineyards demonstrates corporate social responsibility through voluntary actions including a zero waste operations and using alternative power sources.
A)True
B)False
Page 7
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Chapter 6: The Basics of Planning and Project Management
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Sample Questions
Q1) PERT is most appropriate for
A) machine-paced work.
B) assembly-line operations.
C) projects where time is not a major factor.
D) large, non-routine projects.
E) managers who prefer hand calculations.
Q2) Project-based organizations are becoming obsolete in today's technology-driven world.
A)True
B)False
Q3) A mission statement, by definition, has an objective and an action statement.
A)True
B)False
Q4) The process of determining how to pursue the organization's long-term goals with the resources expected to be available refers to ____ planning.
A) intermediate
B) operational
C) strategic
D) budgetary
E) contingency
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Chapter 7: Strategic Management: Planning for Long-Term
Success
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Sample Questions
Q1) Effective strategic management requires only top management to consider the "big picture" on a daily basis.
A)True
B)False
Q2) "Cost leadership" is included in Porter's model of generic competitive strategies.
A)True
B)False
Q3) As a result of the fast-paced changes occurring in the external environment, forecasting techniques have become obsolete in helping managers cope with uncertainty about the future.
A)True
B)False
Q4) Three types of Internet business models include advertising-based, markup-based, and referral-based.
A)True
B)False
Q5) With the help of a SWOT analysis, an organization can find its correct niche.
A)True
B)False
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Chapter 8: Decision Making and Creative Problem Solving
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Sample Questions
Q1) ____ are repetitive and routine.
A) Reality checks
B) Nonprogrammed decisions
C) Programmed decisions
D) Semiprogrammed decisions
E) Contingent decisions
Q2) Testing out intuitive judgments, raising objections to them, and generating counter-arguments refers to
A) eliciting good feedback.
B) opening up the closet.
C) getting a feel for your batting average.
D) using imagery.
E) playing devil's advocate.
Q3) Creativity has three overlapping domains: art, humor, and A) introspection.
B) technology.
C) feeling.
D) discovery.
E) experience.
Q4) Describe the difference between tacit knowledge and explicit knowledge.
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Chapter 9: Organizations: Effectiveness, Design, and Cultures
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Which of these is a characteristic giving the organization focus and its members a rallying point?
A) Equal authority and responsibility
B) Span of control
C) Common goal or purpose
D) Division of labor
E) Hierarchy of authority
Q2) A company public relations director holds a boundary-spanning job.
A)True
B)False
Q3) Learning from organizational experience and history is a skill companies must have in order to thrive.
A)True
B)False
Q4) What impact does shared values have on the strength of an organization and its culture?
Q5) According to the traditional organizational theory, responsibility can be delegated but not authority.
A)True
B)False
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Chapter 10: Human Resource Management
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Sample Questions
Q1) In the past, Human Resources (HR) was treated as a ____ function with only an indirect link to corporate strategy. Today, HR is being embedded in organizational strategy.
A) line
B) support-staff
C) top-management
D) training-only
E) technical
Q2) While comparing control and commitment human resource systems, what did researchers find?
A) Employees preferred control systems over commitment systems
B) Productivity was high and employee turnover was low with commitment systems
C) Employee turnover was much higher with commitment systems
D) Productivity was identical under both systems
E) Productivity and turnover were significantly lower with control systems
Q3) The ultimate goal of managing diversity programs is appreciation of interpersonal differences.
A)True
B)False
Q4) What are Jeffrey Pfeffer's seven people-centered practices.
Page 12
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Chapter 11: Communicating in the Internet Age
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) A live television or broadband Internet exchange between people in different locations is called a(n)
A) videoconference.
B) closed-system e-mail.
C) teleconference.
D) telemetric display.
E) off-network television system.
Q2) One's personal thoughts are translated into words during which part of the basic communication process?
A) Decoding
B) Encoding
C) Perception
D) Selecting a medium
E) Eliminating noise
Q3) According to Clampitt's Communication Strategy Continuum, in the underscore and explore communication strategy, employee concerns about prior communications are the central focus.
A)True
B)False
Q4) What are some of the potential pro's and con's to telecommuting\teleworking?
Page 13
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Chapter 12: Motivating Job Performance
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Sample Questions
Q1) In step one of the S.T.E.P. approach to open-book management, employees are exposed to eye-catching public displays of key financial data.
A)True
B)False
Q2) A(n) ____ plan gives a specified percentage of bottom line profits to employees.
A) gain-sharing
B) pay-for-performance
C) hourly wage
D) annual salary
E) profit-sharing
Q3) Goals tend to be more effective if they are easy and they are stated in general terms.
A)True
B)False
Q4) Provide an example of a family friendly company. What programs do they have in place that make them family friendly.
Q5) An example of incentive compensation is an annual salary.
A)True
B)False
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Chapter 13: Group Dynamics and Teamwork
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Sample Questions
Q1) The principal motivation behind empire building is gaining and keeping control over human and material resources.
A)True
B)False
Q2) During which stage of the group development process are attempts made to "break the ice?"
A) Orientation
B) Accepting
C) Cohesion
D) Delusion
E) Conflict and change
Q3) When virtual team members are widely dispersed in time and space, periodic face-to-face interaction, trust building, and team building are more important than ever.
A)True
B)False
Q4) The informal code of silence among police officers effectively keeps them from talking to criminals.
A)True
B)False
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Chapter 14: Influence, Power, and Leadership
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Sample Questions
Q1) The path-goal theory of leadership is based on
A) Goleman's EQ theory.
B) expectancy theory.
C) McGregor's Theory Y.
D) goal-setting theory.
E) Herzberg's two-factor theory.
Q2) Positive reinforcement encourages a specific behavior with a pleasing consequence.
A)True
B)False
Q3) According to Jack and Suzy Welch, leaders need to exude positive energy.
A)True
B)False
Q4) Researchers have found ____ to be the most popular downward influence tactic.
A) exchange tactics
B) pressure tactics
C) ingratiating tactics
D) assertiveness
E) consultation
Q5) How would you describe a transformational leader?
Page 16
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Chapter 15: Change, Conflict, and Negotiation
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Sample Questions
Q1) Re-creation is change that is anticipatory and strategic in the Nadler-Tushman model.
A)True
B)False
Q2) One of the objectives of organization development is to strengthen interpersonal trust.
A)True
B)False
Q3) Which conflict resolution technique involves a time-consuming search for causes?
A) Problem solving
B) Superordinate goals
C) Compromise
D) Smoothing
E) Forcing
Q4) The status differentials technique involves identifying the causes of problems.
A)True
B)False
Q5) Any conflict will become worse with a win-win attitude.
A)True
B)False
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Chapter 16: Organizational Control and Quality Improvement
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162 Flashcards
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Sample Questions
Q1) What are the four principles of total quality management?
Q2) Kaizen practitioners view quality as
A) a journey, not a destination.
B) the only reality.
C) perfection.
D) spiritual fulfillment.
E) the ultimate end.
Q3) The three types of organizational control are feedforward, concurrent, and feedback control.
A)True
B)False
Q4) Objectives can be used as yardsticks for measuring actual performance.
A)True
B)False
Q5) External audits have been called process audits.
A)True
B)False
Q6) Examples of control subsystems are policies and procedures.
A)True
B)False Page 18
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Page 19