Leadership and Management
Chapter Exam Questions
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational contexts. Students will examine various leadership theories, management styles, and decision-making processes, developing skills essential for motivating teams, managing change, and resolving conflicts. Emphasis is placed on ethical leadership, strategic planning, and effective communication, providing learners with practical tools to lead diverse groups and organizations successfully. Through case studies and interactive activities, students will also analyze real-world scenarios to apply concepts and refine their leadership and managerial capabilities.
Recommended Textbook Essentials of Contemporary Management 5th Edition by Gareth Jones
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Page 2
Chapter 1: The Management Process Today
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Sample Questions
Q1) First-line managers:
A) increase efficiency by helping middle-level managers better use resources to reduce manufacturing costs or improve customer service.
B) are also known as supervisors.
C) are at the top of the managerial hierarchy.
D) work in one single department of an organization.
E) are responsible for finding the best way to organize human and other resources to achieve organizational goals.
Answer: B
Q2) Outsourcing decreases efficiency because it increases operating costs.
A)True
B)False
Answer: False
Q3) In contrast to middle managers,top managers are responsible for the performance of specific departments.
A)True
B)False
Answer: False
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Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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Sample Questions
Q1) Levels of job satisfaction tend to increase as one moves up the hierarchy in an organization.
A)True
B)False
Answer: True
Q2) The tendency of a person to feel bad emotions and moods,to feel distressed,and to be critical of oneself and others is called:
A) agreeableness.
B) conscientiousness.
C) negative affectivity.
D) high on self-esteem.
E) optimism.
Answer: C
Q3) The need for achievement is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations,being liked,and having the people around him/her get along with one another.
A)True
B)False
Answer: False
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Chapter 3: Managing Ethics and Diversity
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Sample Questions
Q1) _____ is(are)formal standards and rules,based on beliefs about right or wrong,that managers can use to help themselves make appropriate decisions with regard to the interests of their stakeholders.
A) Honor codes
B) Codes of ethics
C) Moral codes
D) Existentialism
E) Utilitarianism
Answer: B
Q2) Under the moral rights rule,an ethical decision is one that distributes benefits and harms among people and groups in a fair,equitable,or impartial way.
A)True
B)False
Answer: False
Q3) Customers are stakeholders of an organization,but managers are not.
A)True
B)False
Answer: False
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Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) Societies that have a nurturing orientation place high value on success and competition.
A)True
B)False
Q2) Norms that are central to the functioning of a society are known as:
A) sanctions.
B) folkways.
C) mores.
D) rituals.
E) ceremonies.
Q3) A culturally diverse management team can be a source of strength for an organization participating in the global marketplace.
A)True
B)False
Q4) The setup of "free-trade areas" increases the prices of manufactured products.
A)True
B)False
Q5) What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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Sample Questions
Q1) When a manager chooses an acceptable alternative instead of the optimum alternative,we say that a satisficing decision has occurred.
A)True
B)False
Q2) A group of managers meets face-to-face and generates and debates a wide variety of alternatives from which to make a decision.What is this process of decision making called?
A) Delphi technique
B) Dialectical inquiry
C) Brainstorming
D) Nominal group technique
E) Programmed decision making
Q3) Entrepreneurs are likely to be high on the personality trait of openness to experience.
A)True
B)False
Q4) What can managers to do promote individual creativity?
Q5) Peter Senge has identified five principles that can be used by an organization to create "a learning organization." Discuss any three of these principles.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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Sample Questions
Q1) An intermediate-term plan has a time horizon between five and ten years.
A)True
B)False
Q2) _____ means that at any one time only one central,guiding plan is put into operation to achieve an organizational goal.
A) Accuracy
B) Flexibility
C) Unity
D) Continuity
E) Synergy
Q3) When an organization enters a new type of industry,which is not similar in any way to the current businesses of the organization,which of the following strategies is the organization pursuing?
A) Concentration on a single business
B) Unrelated diversification
C) International expansion
D) Related diversification
E) Vertical integration
Q4) Give the four major reasons why planning is important.
Q5) List the process of strategy implementation.
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) Routine technologies are characterized by low task variety and high task analyzability.
A)True
B)False
Q2) A manager redesigns the job of a subordinate so that the subordinate has more responsibility over his/her job.Which of the following best describes this process?
A) Job enlargement
B) Job simplification
C) Job enrichment
D) Job reduction
E) Task identity
Q3) In the design of an organization,another name for "market structure" is _____ structure.
A) product
B) geographic
C) customer
D) functional
E) matrix
Q4) Define strategic alliance and network structure.Also,discuss their usage.
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Chapter 8: Control, Change, and Entrepreneurship
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Sample Questions
Q1) At which of the step of the control process do managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization?
A) Measure actual performance
B) Compare actual performance to the standards
C) Establish the standards of performance
D) Initiate corrective action
E) Measure standards of performance
Q2) The manager of a fast-food restaurant,Triks Burgers,keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products.Which of the following control systems is being used by Triks Burgers?
A) Output control
B) Bureaucratic control
C) Input control
D) MBO control
E) Feedforward control
Q3) List the common problems entrepreneurs have in managing their organizations.
Q4) Define entrepreneurs and intrapreneurs.
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Chapter 9: Motivation
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Sample Questions
Q1) Social learning theory postulates that motivation can occur from an employee's beliefs.
A)True
B)False
Q2) How hard an employee works on the job is referred to as:
A) value.
B) effort.
C) affiliation.
D) valence.
E) attitude.
Q3) Vicarious learning is one of the most important concepts in social learning theory.Discuss what is meant by this concept and give both a positive and a negative example of how this concept would be useful to a new manager in terms of "trying to learn the ropes" of a new job.
Q4) According to Maslow's motivation theory,the lowest level of unmet needs in the needs hierarchy is the prime motivator of a worker's behavior.
A)True
B)False
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Chapter 10: Leaders and Leadership
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Sample Questions
Q1) When a manager goes out of his/her way to give subordinates opportunities to increase their skills and capabilities,he/she is engaging in:
A) initiating structure.
B) developmental consideration.
C) charisma.
D) intellectual stimulation.
E) expert power.
Q2) According to the trait model,which of the following traits of leadership helps managers deal with uncertainty and make difficult decisions?
A) Dominance
B) Integrity and honesty
C) Maturity
D) Tolerance for stress
E) Intelligence
Q3) Explain with examples what the "behavior model" of leadership is.
Q4) Path-goal theory identifies four types of behaviors in which leaders can engage in order to motivate their subordinates.Discuss these types of behaviors and give one specific management example of how a manager could act according to each of these.
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Page 12
Chapter 11: Effective Team Management
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Sample Questions
Q1) Managers can better encourage innovation by assigning work to individuals working alone rather than teams.
A)True
B)False
Q2) The degree to which members of a group are attracted to the group is called group cohesiveness.
A)True
B)False
Q3) While forming a group,the primary job of a manager is to make sure the team is given responsibility and authority.
A)True
B)False
Q4) Distinguish between formal and informal groups.
Q5) Command groups are also known as:
A) informal groups.
B) virtual groups.
C) interest groups.
D) ad hoc committees.
E) departments.
Q6) Discuss how teams and groups contribute to increasing innovation.
Page 13
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Chapter 12: Building and Managing Human Resources
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Sample Questions
Q1) All of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?" Which of the following best describes this type of interviewing?
A) Unstructured
B) Situational
C) Personality
D) Ad hoc
E) Semi-structured
Q2) Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring,but not in working conditions.
A)True
B)False
Q3) An individual who contacts an organization and applies for a job in that organization without being asked to do so by anyone in that organization is referred to as:
A) outsourcing.
B) a job placement contact.
C) a walk-in.
D) insourcing.
E) a lateral mover.
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Page 14
Chapter 13: Communication and Information Technology Management
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Sample Questions
Q1) In the communication process,the pathway through which the message is sent is known as the:
A) encryption.
B) feedback.
C) medium.
D) Ethernet.
E) matrix.
Q2) In the transmission phase of the communication process,the process of translating the message into language is known as noise.
A)True
B)False
Q3) Information that is useful to the particular circumstances facing a manager is known as _____ information.
A) timely
B) relevant
C) complete
D) real-time
E) unstructured
Q4) Write a note on expert systems and artificial intelligence.
Page 15
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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Sample Questions
Q1) An organization's employees can be a major source of information about the sources of poor quality products produced by the organization.
A)True
B)False
Q2) All of the following are problems associated with total factor productivity EXCEPT:
A) it is a useful tool to measure efficiency.
B) managers find the calculation complex.
C) it converts all factors into dollar factors.
D) it does not consider the exact contribution of an input to an output.
E) each input is typically measured in different units.
Q3) _____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.
A) Customer relationship management
B) Total quantity management
C) Customer experience management
D) Customer perception measurement
E) Resource management
Q4) Describe the three basic facility layouts.
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