Leadership and Management
Chapter Exam Questions
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational settings. Students will examine various leadership theories, management styles, and the dynamics of team motivation and decision-making. Through case studies and practical applications, the course highlights the differences and intersections between leadership and management, focusing on key skills such as communication, strategic planning, conflict resolution, and ethical decision-making. By the end of the course, students will be able to assess organizational challenges and effectively apply leadership and management techniques to foster a productive and supportive work environment.
Recommended Textbook Management Leading and Collaborating in a Competitive World 12th Edition by Bateman
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Page 2
Chapter 1: Managing and Performing
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Sample Questions
Q1) Explain why you should aim to be both a specialist and a generalist in your future career.
Answer: Answers will vary.
Q2) Which of the following statements is true of the sources of competitive advantage?
A)The best companies choose one source of competitive advantage and perfect it.
B)When companies improve one source of competitive advantage, others suffer.
C)It is possible to improve quality and also enhance speed.
D)Trade-offs do not occur among the six sources of competitive advantage.
E)It is possible to improve more than one source, but they should be tackled one at a time.
Answer: C
Q3) It is sufficient for a manager to pay attention to one of the four management functions as long as he or she is very skillful at it.
A)True
B)False
Answer: False
Q4) Briefly describe each of the four key management functions.
Answer: Answers will vary.
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3
Chapter 2: The External and Internal Environments
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Sample Questions
Q1) Differentiate between unattractive and attractive competitive environments, using Porter's model of the competitive environment.
Answer: Answers will vary.
Q2) Which of the following statements about organizational culture is true?
A)Corporate mission statements are always a true expression of a firm's culture.
B)Who is hired and fired and why indicate the firm's real value and are a clue to the culture.
C)A firm with a strong culture will have different people holding different values.
D)A culture that was advantageous in a prior era continues to be so in a new environment.
E)It is unnecessary to consider culture when considering a merger. Answer: B
Q3) Raw materials are an example of inputs.
A)True
B)False
Answer: True
Q4) Discuss how immigration patterns influence the management of the U.S. labor force.
Answer: Answers will vary.
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4
Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Which of the following is a new area in which business crises might occur?
A)Pollution
B)Labor issues
C)Natural disasters
D)Crime
E)Information technology
Answer: E
Q2) When choosing a phone plan, Max decides on the first option that meets the company's requirements rather than investigating all available options. This is an example of _____.
A)maximizing
B)compromising
C)optimizing
D)satisficing
E)framing
Answer: D
Q3) Define psychological biases and explain how they relate to managerial decision making.
Answer: Answers will vary.
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Page 5
Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Which of the following is a component of strategic management?
A)Conceptualization
B)Cost competitiveness
C)Strategy implementation
D)Emotional intelligence
E)Strategic maneuvering
Q2) A strategy used to add new businesses that produce unrelated products or are involved in unrelated markets and activities is called a _____ strategy.
A)concentration
B)vertical integration
C)concentric diversification
D)conglomerate diversification
E)differentiation
Q3) Which of the following is true of an effective vision statement?
A)It clearly describes an organization as it currently operates.
B)It inspires the members of an organization.
C)It is an estimation of the profits of an organization.
D)It clarifies the short-term direction of a company.
E)It is a statement strictly based on financial targets.
Q4) List out the six major components involved in the strategic management process.
Page 6
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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Q1) _____ is a process of analyzing all inputs and outputs, through the entire "cradle-to-grave" life of a product, to determine the total environmental impact of the production and use of a product.
A)Ecocentric management
B)Life-cycle analysis
C)Sustainable growth
D)SWOT analysis
E)Trend analysis
Q2) Build a case for the convergence of profit maximization and corporate social responsibility.
Q3) Going beyond legal compliance with ADA standards and training people to understand that individuals with disabilities also have valued abilities is an example of a(n) _____ ethics program.
A)compliance-based
B)integrity-based
C)egoism-based
D)competency-based
E)utilitarianism-based
Q4) Explain the process for ethical decision making.
Q5) Discuss ecocentric management.
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Chapter 6: International Management
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Sample Questions
Q1) Exporting, licensing, franchising, joint ventures, and wholly owned subsidiaries are all methods of
A)identifying lucrative consumers on a global scale.
B)operating a transnational business.
C)entering overseas markets.
D)optimizing global profit.
E)reducing costs.
Q2) Companies that decentralize their operations throughout the globe in order to appeal to the varying tastes and preferences of global consumers are utilizing a(n) _____ model.
A)domestic
B)international
C)multinational
D)intranational
E)global
Q3) Write an essay on wholly owned subsidies. State their advantages and disadvantages.
Q4) Write an essay on NAFTA.
Q5) Explain the present and future consequences of China's rapid economic growth.
Page 8
Q6) Explain the consequences of the increasing integration of the global economy.
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) Successfully fostering and managing intrapreneurship requires the company to
A)discourage bootlegging activities.
B)focus on one very large, innovative project.
C)reward risk taking.
D)spread intrapreneurial efforts over many small projects.
E)minimize aggressiveness with competitors.
Q2) Nargis is interested in running a business and decides to open a branch of a successful falafel shop that her sister owns in another town. In this case, Nargis could be best described as a(n) ____.
A)business incubator
B)innovator
C)franchisor
D)franchisee
E)intrapreneur
Q3) Discuss the role of the economic environment in entrepreneurship.
Q4) Discuss the two common approaches used to stimulate intrapreneurial activity.
Q5) Contrast the roles of business incubators and business accelerators.
Q6) Explain how an organization can go public and why many entrepreneurs prefer not to go public.
Q7) Contrast entrepreneurship and intrapreneurship.
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Chapter 8: Organization Structure
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Sample Questions
Q1) A _____ span of control creates a flat organization.
A)wide
B)tall
C)centralized
D)formal
E)narrow
Q2) _____ is most closely related to the division of labor within an organization.
A)Integration
B)Specialization
C)Centralization
D)Coordination
E)Formalization
Q3) When there are many subunits and many kinds of specialists who think differently in an organization, differentiation is high.
A)True
B)False
Q4) What is an organization chart? Describe the various types of information that are conveyed through it.
Q5) Discuss the advantages and disadvantages of product organization.
Q6) Describe the pros and cons of the matrix organization.
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Chapter 9: Organizational Agility
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Sample Questions
Q1) In which type of organization are jobs most likely to be specialized?
A)Small
B)Flat
C)Nonbureaucratic
D)Large
E)Medium-sized
Q2) The principal idea of reengineering is to
A)fully utilize available technology to increase efficiency.
B)get more market share.
C)revolutionize key organizational systems and processes.
D)provide more customized products.
E)innovate more than the competitors.
Q3) When the manager at Cheerio Cricket Bats wants to assess where the company gets the wood used to make the bats, the part of the value chain is he most likely to look at is ____.
A)inbound logistics
B)operations
C)outbound logistics
D)marketing and sales
E)research and development
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Chapter 10: Human Resources Management
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Sample Questions
Q1) The HR manager of Vines developed a pool of prospective candidates for the job. This process is known as
A)selection.
B)benchmarking.
C)recruitment.
D)concentration.
E)insourcing.
Q2) Salient Tech Corp. requires all job applicants for mid-level management positions to take a company aptitude test. This exam measures aptitude for management by measuring verbal comprehension, mathematical calculations, and other necessary management skills. Such a test is considered as a(n)
A)personality test.
B)performance test.
C)integrity test.
D)cognitive ability test.
E)background test.
Q3) Discuss the three steps of the HR planning process.
Q4) How are human resources related to competitive advantage? What are the criteria to judge the strategic impact of human resources?
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Phil is a 25-year-old executive assistant who works for a 47-year-old manager named Rita. Rita promises to help Phil advance in the company if he will go on a weekend dates with her. Which of the following statements is true?
A)This is an example of hostile environment sexual harassment.
B)This is an example of quid pro quo sexual harassment.
C)This is an example of reverse sexual harassment.
D)This is not sexual harassment because Rita did not request sex.
E)This is not sexual harassment because women cannot harass men.
Q2) The underlying goal of managing diversity is to
A)treat all people the same.
B)increase the numbers of minorities in business.
C)realize improved immigration figures.
D)enhance organizational cohesiveness.
E)understand and value employee differences.
Q3) Managing diversity means
A)just hiring more women and minorities.
B)treating everyone exactly the same way.
C)understanding and valuing employee differences.
D)promoting people to symbolic positions within an organization.
E)requiring that everyone attend sensitivity training once.
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Chapter 12: Leadership
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Q1) In his second piece of advice, Jose is referring to which of the following key components for effective developmental experiences?
A)Assessment
B)Challenge
C)Support
D)Enthusiasm
E)Learning
Q2) The editorial team at Egghead Textbook Publishing was having trouble thinking of an exciting new approach to teaching history. Connie, one of the editors in the history department, emailed the other editors in the department and said, "Let's have a brainstorming session to see what we can come up with." This is an example of being a(n) _____ leader.
A)hierarchical
B)vertical
C)overreaching
D)autocratic
E)lateral
Q3) Explain the five key leadership behaviors identified by James Kouzes and Barry Posner.
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Page 14
Chapter 13: Motivating for Performance
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Q1) According to McClelland's theory, Jake has a need for ____.
A)socialized power
B)achievement
C)self-actualization
D)personalized power
E)affiliation
Q2) Instrumentality is the
A)perceived likelihood that performance will be followed by a particular outcome.
B)value that the expected outcome holds for the person contemplating it.
C)belief that performance will surely result in the perceived outcomes.
D)perceived likelihood that employees' efforts will enable them to attain their performance goals.
E)perceived likelihood that a person will repeat the behavior that led to positive reinforcement.
Q3) Managers should reward employees for multitasking.
A)True
B)False
Q4) Distinguish between negative reinforcement, punishment, and extinction. Give examples for each.
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Chapter 14: Teamwork
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Sample Questions
Q1) The key element of effective teamwork is
A)commitment to a common purpose.
B)adequate compensation.
C)strong presentation skills.
D)homogeneity among members.
E)striving for perfection.
Q2) In Scenario E, Deidre's role in the team is an example of a _____ role.
A)resource investigator
B)monitor-evaluator
C)task specialist
D)team maintenance
E)corporate entrepreneur
Q3) Which of the following approaches to conflict does Angela use?
A)Avoidance
B)Collaboration
C)Accommodation
D)Compromise
E)Competition
Q4) Discuss the importance of cohesiveness in building effective teams.
Q5) Explain the ways in which teams can contribute to organizations.
Page 16
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Chapter 15: Communicating
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Q1) Effective coaching requires:
A)persuasiveness, teaching, and discipline.
B)expert knowledge, clarity, and discipline.
C)honesty, calmness, and supportiveness.
D)sincerity, expert knowledge, and discipline.
E)honesty, teaching, and persuasiveness.
Q2) Describe horizontal communication. Give an example of good horizontal communication.
Q3) Which of the following communication channels includes e-mail?
A)Syntactic
B)Nonverbal
C)Written
D)Pragmatic
E)Horizontal
Q4) Which of the following is an advantage of written communication?
A)Questions can be asked and answered.
B)Feedback is immediate and direct.
C)Written communication is more persuasive than oral communication.
D)The receiver can sense the sender's sincerity.
E)Written communication can be saved permanently.
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Chapter 16: Managerial Control
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Q1) What is the last step in the control process?
A)Measuring performance
B)Defining performance
C)Setting performance standards
D)Taking action to correct problems and reinforce successes
E)Comparing performance against the standards and determining deviations
Q2) On which of the following would Emily be working?
A)Balance sheet
B)Assets
C)Liabilities
D)Stockholders' equity
E)Profit and loss statement
Q3) A balanced scorecard is a control system combining four sets of performance measures: financial, customer satisfaction, business processes (quality and efficiency), and _____.
A)technology
B)bureaucracy and hierarchy
C)productivity
D)efficiency
E)learning and growth
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Chapter 17: Managing Technology and Innovation
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Q1) Key roles in acquiring and developing new technologies are the _____, product champion, and executive champion.
A)technical innovator
B)technical imitator
C)technology auditor
D)chief researcher
E)early adopter
Q2) Common ways of acquiring new technology include internal development, purchase, and licensing.
A)True
B)False
Q3) Smith Technology Systems Corp. is an example of
A)a laggard.
B)an innovator.
C)the early majority.
D)an early adopter.
E)the late majority.
Q4) Identify and discuss the four categories of technology in terms of their competitive value. Give an example for each.
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Chapter 18: Creating and Leading Change
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Q1) Salespeople at a department store were resisting a change in customer service standards. In response, the managers asked for advice from the sales leaders on each of the shifts. The sales leaders were also asked to assist the managers in disseminating information and training other workers regarding the new standards. Which of the following methods of managing resistance to change is exemplified in this scenario?
A)Education and communication
B)Facilitation and support
C)Negotiation and rewards
D)Manipulation and cooptation
E)Explicit and implicit coercion
Q2) Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?
A)Establishing a sense of urgency
B)Creating a guiding coalition
C)Communicating the change vision
D)Empowering broad-based action
E)Generating short-term wins
Q3) Define and discuss organization development.
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