Leadership and Management
Chapter Exam Questions
Course Introduction
This course explores the fundamental principles and practices of leadership and management within organizational settings. Students will examine key theories, styles, and functions of effective leadership as well as the strategic and operational aspects of management. Through case studies, practical exercises, and group discussions, learners develop skills in decision-making, team building, communication, and problem-solving. The course also addresses ethical considerations, change management, and the impact of cultural and organizational dynamics on leadership effectiveness, preparing students to become competent leaders and managers in diverse professional environments.
Recommended Textbook
Managing Human Resources 8th Global Edition by David B Balkin
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17 Chapters
2337 Verified Questions
2337 Flashcards
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Page 2
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Strategic human resource planning provides a number of benefits to a company, such as:
A)relieving middle managers of their HRM responsibilities.
B)blurring the difference between line and staff management.
C)reducing costs by diversifying the company's goals and objectives.
D)helping to identify the gap between a company's current situation and vision.
Answer: D
Q2) Emergent strategies generally:
A)evolve and change as needs arise.
B)involve only portions of an organization.
C)encourage strong leadership within a firm.
D)are less beneficial to a small company.
Answer: A
Q3) According to studies, 99.8% of small businesses in the U.S. have fewer than 100 employees.
A)True
B)False
Answer: True
Q4) ________ are the characteristics that give a firm a competitive edge.
Answer: Distinctive competencies
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Chapter 2: Managing Work Flows and Conducting Job Analysis
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) The three psychological states central to the job characteristics theory include:
A)meaningfulness of the job.
B)control of job outcomes.
C)task significance.
D)task identity.
Answer: A
Q2) The goal-setting theory of motivation suggests that employee satisfaction and motivation are functions of:
A)company policies and the relationships formed with co-workers.
B)clear, direct goals over which the employee has control.
C)employee abilities, goals, and job characteristics.
D)the core characteristics of the job.
Answer: B
Q3) Work flow analysis examines and quantifies the manufacturing process.
A)True
B)False
Answer: False
Q4) ________ is that which energizes, directs, and sustains human behavior.
Answer: Motivation
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Chapter 3: Understanding Equal Opportunity and the Legal Environment
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) A helpful strategy for minimizing EEO complaints is to be honest with employees regarding their poor job performance.
A)True
B)False
Answer: True
Q2) Which of the following enforces EEO laws?
A)Judicial branch
B)Executive branch
C)U.S. Congress
D)State governments
Answer: B
Q3) Which term refers to fines awarded to a plaintiff for psychological harm the plaintiff suffers?
A)Punitive damages
B)Disciplinary fines
C)Restorative justice
D)Compensatory damages
Answer: D
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Chapter 4: Managing Diversity
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) In general, African-Americans and Asian-Americans have less educational preparation for the workplace than members of other ethnic groups.
A)True
B)False
Q2) Refer to Additional Case 4.2. The case study shows a number of challenges to implementing a diversity management program. Mercedes' concerns represent which of the following challenges?
A)Glass ceiling hindrances
B)Lack of adequate support groups
C)Segmented communication networks
D)Increasing competition for opportunities
Q3) Refer to Additional Case 4.4. Xavier most likely finds that there is relatively little interaction between men and women and between minorities and non-protected class members at Hot Rods. These are clear examples of:
A)segmented communication networks.
B)the effects of the glass ceiling.
C)resistance to change.
D)competition for opportunities.
Q4) ________ is human characteristics that make people different from one another.
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Chapter 5: Recruiting and Selecting Employees
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134 Flashcards
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Sample Questions
Q1) If labor supply exceeds labor demand, HR needs can best be met by:
A)succession planning.
B)recruiting externally.
C)reducing wages.
D)subcontracting.
Q2) The selection process can help a firm contain costs as demonstrated by the ________ per year savings the federal government enjoys via ability testing for entry-level employees.
A)$500,000
B)$1 million
C)$1.5 billion
D)$15 billion
Q3) According to research, why do firms experience lower turnover rates when they fill positions with current and former employees?
A)Effective socialization skills among workers
B)Realistic job expectations of workers
C)Applicable training in college
D)Flexible demands at the firm
Q4) ________ is how many workers the organization will need in the future.
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Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) A firm's overall HR strategy influences its employee workforce reduction strategy. A)True
B)False
Q2) What problems are frequently associated with early retirement programs? How can HR minimize such problems? What benefits might a firm experience from such employee separations?
Q3) As the head of the HR department for a large technology-production company, you have been notified that the company is preparing for a mass layoff. Which of the following should be your greatest priority in preparing for the layoff?
A)Delaying notification to employees
B)Limiting contact with the media
C)Coordinating media relations
D)Organizing outplacement services
Q4) The costs of employee separations primarily depend upon which of the following?
A)Whether the employee was a member of a protected class or not
B)Whether the employee had a voluntary separation
C)Whether the employee will be replaced or not
D)Whether the employee was a new hire
Page 8
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Chapter 7: Appraising and Managing Performance
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which term refers to observable characteristics that are associated with successful job performance?
A)Ethics
B)Traits
C)Dimensions
D)Competencies
Q2) Ahmad has been a line manager at a large jewelry factory for nearly 10 years. This year, the factory is letting the employees directly under him contribute to Ahmad's performance appraisal. This is an example of:
A)subordinate review.
B)superior review.
C)self-review.
D)360° feedback.
Q3) An error in performance appraisals that reflects consistent biases on the part of the rater is referred to as ________.
Q4) Liking is an emotional and conscious response on the part of employers and is established over a long period of time.
A)True
B)False
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Chapter 8: Training the Workforce
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Orientation involves informing new employees about job expectations and is intended to reduce employee stress.
A)True
B)False
Q2) Which of the following is the most important question that must be answered prior to establishing a training program?
A)Are the training facilities adequate?
B)Can the firm provide global training?
C)Will training participants be motivated?
D)Are the training goals clear and realistic?
Q3) Employee mentoring programs are effective during the settling-in stage of socialization.
A)True
B)False
Q4) The best types of jobs for use of VR training are those that require practice, visualizing, and working from a remote location.
A)True
B)False
Q5) ________ is the mastery of basic skills.
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Chapter 9: Developing Careers
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Currently, firms primarily view career development as a way to meet all of the following goals EXCEPT:
A)reducing job burnout.
B)reinforcing affirmative action.
C)improving quality of work life.
D)expanding tenure opportunities.
Q2) A career development process that uses ongoing, sometimes spontaneous, meetings between managers and employees to discuss career goals and development is:
A)mentoring.
B)group mentoring.
C)coaching.
D)simulating.
Q3) Coaching and mentoring are different terms for the same type of career development activity.
A)True
B)False
Q4) Job rotation is a form of career development.
A)True
B)False
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Chapter 10: Managing Compensation
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146 Flashcards
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Sample Questions
Q1) If a company uses a committee to sort job descriptions into grades without using a point system, the company is most likely using a ________ system for its job evaluation.
A)ranking
B)factor comparison
C)classification
D)policy capturing
Q2) The line, "Grade 2, Clerk-Typist, $12.35 hr.," is most likely from a:
A)job-based pay structure.
B)skill-based pay structure.
C)decentralized pay system.
D)knowledge-based pay system.
Q3) An employee who is covered by the provisions of the FLSA is referred to as a(n)________.
Q4) Which of the following is an example of a non-exempt employee?
A)A manager
B)A salesperson
C)An HRM professional
D)An hourly employee on the production line
Q5) ________ is a program designed to reward employees for good performance.
Page 12
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Chapter 11: Rewarding Performance
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Sample Questions
Q1) Team-based incentive plans work best when:
A)the goal is encouraging innovation within groups.
B)individual employees are performance-goal oriented.
C)the contributions of individuals can be accurately isolated.
D)cooperation is less important than internal competition.
Q2) What is the most common type of pay for performance used by firms?
A)Perks
B)Bonuses
C)Stock options
D)Nonmonetary rewards
Q3) Plantwide pay-for-performance plans are built on the assumption that:
A)employees are motivated to be productive by financial rewards.
B)firms are more productive when employees are team players.
C)competition between work teams is an optimal goal.
D)profits should be reinvested in the firm.
Q4) Pay-for-performance or incentive compensation systems are built on the assumption that individual employees and work teams differ in how much they contribute to the firm.
A)True
B)False
Page 13
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Chapter 12: Designing and Administering Benefits
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Sample Questions
Q1) A standardized benefits package is most likely best for a:
A)new company with a highly diverse workforce.
B)firm that employs a homogeneous workforce.
C)firm that wants to provide employees with choices.
D)new company that wants to decentralize benefits.
Q2) Effective employee benefits packages:
A)help firms train and motivate their employees.
B)maximize traditional insurance coverage.
C)help firms recruit and retrain employees.
D)replace the need for unemployment insurance.
Q3) Workers' compensation:
A)only covers an employee who is not at fault for his/her injury.
B)provides medical care, income, and rehabilitation expenses.
C)replaces 75% of the disabled worker's income.
D)is part of Social Security.
Q4) Employee contributions to a qualified retirement plan are usually tax-deferred until the employee retires.
A)True
B)False
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Chapter 13: Developing Employee Relations
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Sample Questions
Q1) Refer to Additional Case 13.2. Which term best describes the type of communication that occurred at the meeting between Starline managers?
A)Information dissemination
B)Upward communication
C)Downward communication
D)Two-way communication
Q2) A company program that encourages, evaluates, and implements ideas from employees is a(n):
A)suggestion system.
B)employee recognition program.
C)employee feedback program.
D)speak-up program.
Q3) Refer to Additional Case 13.1. Which of the following would most likely solve David's problem?
A)Creating a company newsletter
B)Using multimedia technology
C)Offering telecommuting
D)Scheduling a teleconference
Q4) ________ is the practice of favoring relatives over others in the workplace.
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Chapter 14: Respecting Employee Rights and Managing Discipline
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Sample Questions
Q1) The rights given workers by federal laws are known as:
A)employee rights.
B)statutory rights.
C)contractual rights.
D)residual rights.
Q2) The rights of employers to run a business and retain any resulting profits are called:
A)property rights.
B)management rights.
C)civil service rights.
D)corporation rights.
Q3) Refer to Additional Case 14.1. Generally speaking, random drug testing in Catalina's various facilities will most likely be:
A)permitted by Supreme Court rulings.
B)guided by the court rulings of each state.
C)meeting EEOC guidelines of disparate treatment.
D)challenged in court due to employee privacy rights guaranteed by the Constitution.
Q4) The ________ guarantees the privacy of personnel files for employees of the U.S. Federal government.
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Chapter 15: Working With Organized Labor
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Sample Questions
Q1) The person who bears the most responsibility for daily labor-management relations in an organization is the:
A)manager.
B)employee.
C)union steward.
D)labor relations specialist.
Q2) Coralie lives in France and works for the Paris transportation system. Clark lives and works in the United States. Both belong to unions. Which of the following is most likely true?
A)Clark's union is likely to be politically rather than economically motivated.
B)Coralie's union is likely to be politically rather than economically motivated.
C)Coralie's union has much more influence on working conditions than does Clark's union.
D)Clark's union is more likely to strike than Coralie's union.
Q3) French labor unions tend to be more politically than economically focused.
A)True
B)False
Q4) The ________ is a law designed to regulate labor relations in the transportation industry.
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Chapter 16: Managing Workplace Safety and Health
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Sample Questions
Q1) Andrew, the plant manager, is talking with the OSHA representative about compliance with a new OSHA regulation. Andrew explains that his plant cannot meet the compliance deadline due to financial and contractual considerations, so he asks for a one-year delay. Andrew is most likely requesting a(n)________ from OSHA.
A)inspection
B)variance
C)citation
D)injunction
Q2) Members of OSHA's $100,000 club have:
A)invested more than $100,000 in health and safety equipment for employees.
B)purchased health and safety insurance coverage of at least $100,000.
C)received fines of $100,000 or more for safety or health violations.
D)paid more than $100,000 in workers' compensation claims.
Q3) OSHA's lowest inspection priority would be which of the following?
A)"High-hazard" industries and occupations
B)Doing follow-ups of employee complaints of unsafe working conditions
C)Workplaces with incidents of fatalities or hospitalization of five or more workers
D)Situations involving "imminent danger" in the workplace
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Chapter 17: International HRM Challenge
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Sample Questions
Q1) Approximately ________ of repatriates leave the organization shortly after returning home.
A)5-15%
B)20-40%
C)50-70%
D)75-85%
Q2) Some of the advantages of using local employees to staff international subsidiaries are lower labor costs, the demonstration of trust in the local citizenry, and the increased acceptance of the company by the local community.
A)True
B)False
Q3) Sacrifice for others, team effort, and a belief in the hand of fate are dominant cultural values for employees in the countries of Singapore, South Korea, and Indonesia. A)True
B)False
Q4) ________ is the inability to adjust to a different cultural environment.
Q5) A(n)________ is a citizen of one country living and working in another country.
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