Leadership and Communication Mock Exam
Course Introduction
Leadership and Communication explores the essential relationship between effective leadership and strategic communication within organizations and teams. The course examines key theories of leadership, communication styles, and their impact on motivation, collaboration, and organizational culture. Students will analyze case studies, practice interpersonal and group communication skills, and develop strategies to inspire and guide others. By the end of the course, participants will understand how strong communicative competence supports ethical decision-making, conflict resolution, and the achievement of collective goals in diverse professional settings.
Recommended Textbook
Organizational Communication 1st Edition by
Dennis K. Mumby
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14 Chapters
560 Verified Questions
560 Flashcards
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Page 2
Chapter 1: Introducing Organizational Communication
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Sample Questions
Q1) Anthony believes that organizational communication research should destabilize common sense views of the world and reveal the multiple,competing,and fragmented narratives that exist simultaneously within an organization.Anthony is working from which perspective on organizational communication?
A)Functionalism
B)Interpretivism
C)Critical theory
D)Postmodernism
Answer: D
Q2) Many functionalists argue that the symbolic world is the only world we can possibly know because the world around is always mediated by language,symbols,and communicative practices.
A)True
B)False
Answer: False
Q3) We can define ___________ as the dynamic,ongoing process of creating and negotiating meanings through interactional symbolic practices,including conversation,metaphors,rituals,stories,dress,and space.
Answer: communication
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Page 3
Chapter 2: The Critical Approach
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Q1) A Sandals resort vacation is an example of how the "culture industry" operates to rationalize a product or experience.
A)True
B)False
Answer: True
Q2) Which of the following rejected the distinction between high and low culture?
A)Cultural Studies
B)The Frankfurt School
C)Karl Marx
D)None of the above
Answer: A
Q3) According to cultural studies,people with more _____________ have greater influence over the meaning construction process and are better able to get others to share in their view of the world.
A)Cultural capital
B)Economic resources
C)Social trust
D)Political clout
Answer: A
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Page 4
Chapter 3: Scientific Management, bureaucracy, and the Emergence
of the Modern Organization
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Q1) In Taylor's system of scientific management,the primary place where managers located control of the labor process was in:
A)The supervisor who observed how each worker performed his/her work.
B)The worker's body.
C)The impersonal system of rules and regulations that dictated how work was performed.
D)The integration of conception and execution of work into each worker.
Answer: B
Q2) Management by rule of thumb and use of arbitrary principles is called ____________________ management.
Answer: ordinary
Q3) Which of the following is a basic principle of scientific management?
A)The work task is designed according to "rules of thumb"
B)Workers choose their own work and train themselves
C)Managers provide a supportive supervisory environment that provides workers with a sense of achievement
D)Workers are responsible for both the planning labor of work
Answer: C
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Chapter 4: The Human Relations School
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Q1) The purpose of the interview program associated with the Hawthorne studies was:
A)To allow workers to let off steam
B)To collect information from workers in order for management to address their concerns
C)To study the differences between the attitudes of different workers
D)To determine the relationship between worker pay and worker satisfaction
Q2) It has been argued that the ideology of the researchers associated with the Hawthorne studies is reflected in the interpretation of the data.This ideology includes the idea(s)that:
A)There is a legitimate role for conflict in the workplace
B)The average worker is able to understand the nature of working conditions objectively
C)Gender dynamics are a negligible factor in workplace attitudes
D)All of the above
Q3) The idea of ______________________ refers to Mary Parker Follett's dynamic conception of communication that conceives of it as a system of relating,in which the very act of communicating changes everyone involved.
Q4) The phenomenon in which workers respond to the personal attention paid to them by supervisors is known as the _____________________.
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Page 6
Chapter 5: Organizations As Communication Systems
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Q1) According to Luhmann,systems need structure only to the extent that ongoing communication produces norms and expectations.
A)True
B)False
Q2) Retrospective sense-making is a helpful tool because it reminds us that:
A)Organizations act and then think.
B)Organizations are less rational than we imagine.
C)Organizing is relatively messy.
D)All of the above.
Q3) Luhmann's systems only exist insofar as they ______________;when they cannot produce new communication,they cease to exist.
Q4) Because open systems are more open to the environment than closed systems,they are more likely to experience entropy than closed systems.
A)True
B)False
Q5) In a system,feedback that corrects a deviation from the norm (error-activated)is called ______________.
Q6) Groupthink is a negative effect of ___________________.
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Chapter 6: Communication,culture and Organizing
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Q1) Mabel teaches middle school,and tries to instill social consciousness in her students by questioning their use of common and derogatory slang such as "retarded" to describe things or people that they think are dumb or silly.After a lesson on using "the r-word" and its negative impact on people,she was pleased that students dropped it from their daily conversation in her classes.Around the same time,however,she notices that the kids are talking about Pop-tarts all of the time.The cafeteria serves Pop-tarts for breakfast a lot;she assumes that the kids just like this breakfast treat.Later in the semester,she discovers that the kids use the word "Pop-tart" to refer to things that they think are dumb or silly.This is an example of:
A)Rites and rituals in the culture of schooling.
B)Everyday practices that enact a culture.
C)Vocabulary that defines insiders and outsiders.
D)Stories that serve as moral directives.
Q2) Organizational life is made up of a set of ongoing practices that members must engage in to accomplish organizing.
A)True
B)False
Q3) White-collar work can be just as dehumanizing as ____________________ work.
Q4) _____________________ metaphors provide powerful frames for organizational life.
Page 8
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Chapter 7: Power and Resistance at Work
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Q1) Dion is a charismatic person.People want to identify with him and do well for him.According to French and Raven,this gives Dion a basis for which type of power:
A)Reward power
B)Referent power
C)Expert power
D)Positional power
Q2) Scholars in the critical organizational tradition are interested in studying organizations as sites of _________________ and _________________.
Q3) Through various strategies,Company X creates an environment in which employees develop a strong sense of organizational identity.The company has been making a profit and generally doing well.However,growth has been slow lately,so in order to improve quarterly earnings reports and keep shareholders happy,the company lays off 10% of its workforce.From a critical perspective,this situation is problematic because the company actively promotes a sense of identification while
A)Treating employees as disposable commodities
B)Misrepresenting the relationship between employees and the organization
C)Distorting the role of work in employees' lives
D)All of the above
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Chapter 8: The Postmodern Workplace: Teams,
and No-Collar Work
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Q1) Peter runs a non-profit educational organization with a small budget and very few full-time staff members.During the bulk of their programming in the summer,their staff swells to 35 or 40 part-time,temporary teachers.During the hiring process,Peter and the full-time staff carefully review the teachers' experience (from interviews and resumes)and use that information to put teachers into teams where they each bring something unique to the table.In these teams,teachers are in charge of planning all of their own activities,units,field trips,and lessons.They have to make proposals to the full-time staff for big trips,but otherwise,this frees up the full-time staff to trouble-shoot and deal with student issues.From a management perspective,which of the following benefits of work-teams is Peter maximizing?
A)Empowerment of workers by enabling them to play a more direct in organizational decision making.
B)Development of workforce that is multiskilled rather than deskilled.
C)Development of holistic team synergies that result in innovative decision making.
D)Functional autonomy,with little need for direct supervision.
Q2) Modern organizations are often called "_______________" organizations because of their tendency to produce people and products in mass quantities.
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Page 10
Chapter 9: Communicating Gender at Work
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Q1) Costen is an elementary school teacher.He,the principal,and the custodian are the only men who work in the building.Costen is good with his students,but he is neither the strongest teacher nor the strongest leader in the building.He often receives awards,however,and is earmarked to become the new assistant principal when he finishes up his Master's degree.Which of the following provides a critical feminist read of this situation?
A)Men in female-dominated professions are often promoted quickly because they bring valuable insights otherwise missing from so-called "pink collar" work.
B)Men in female-dominated professions are more competitive than their female colleagues and therefore are promoted more quickly.
C)Men in female-dominated professions experience a pressure toward upward mobility that sees them promoted more quickly than women.
D)Men in female-dominated professions are have more time to dedicate to professional development activities and are therefore quickly promoted.
Q2) The project of radical feminism has been realized in our postmodern society.
A)True
B)False
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Page 11
Chapter 10: Communicating Difference at Work
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Q1) Ford's Sociological Department and its emphasis on "clean living" (and careful elimination of jazz music among the employees it checked up on)is an example of the organization of race because:
A)Many of the Ford workers came from the South,and northern employees were skeptical of Southerners' habits of cleanliness and morality (questioning the politics and influences of the Civil War).
B)Henry Ford was deeply religious and thought that jazz music corroded the souls of the workers who listened to it (encouraging workers to adopt white Protestantism).
C)Jazz music was long associated with slave traditions and African-American musical roots,and seen as threatening (perceiving a threat to the white social order through widespread jazz).
D)All of the above.
Q2) Which of the following is a communicative element of "passing?"
A)Hyper-attentive listening
B)Redirecting conversations away from "dangerous" topics
C)Relying on others' words to make sense of oneself
D)All of the above
Q3) Organizations try to exploit human sexuality to increase _____________.
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Page 12
Chapter 11: Leadership Communication in the New Workplace
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Q1) People who score low on Fiedler's "Least Preferred Coworker" scale can actually highly ________________________ leaders.
Q2) When Reagan became the Philanthropy Chair of her sorority,none of her "sisters" cared about philanthropy (and the community did not have a favorable perception of the sorority).For the first six months she had the position,Reagan talked with everyone in the sorority and many community stakeholders,convincing all to come on board with her new idea: supporting a women's organization that supported women (and children)who were survivors of intimate partner violence.Now,everyone is on board,but Reagan has not accomplished any other pragmatic tasks related to the philanthropy,including planning the large fundraising event that is supposed to bring in the majority of the money the sorority will donate to the women's organization.Which of Blake and Mouton's managerial style did Reagan most closely embody?
A)Impoverished
B)Country Club
C)Middle of the Road
D)Team Leader
Q3) More of us are _______________ than leaders.
Q4) The ______________________ leadership approach utilizes a psychological understanding of leadership.
Page 13
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Chapter 12: Branding and Consumption
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Q1) For about the first 100 years of modern advertising the very notion of the brand was intimately connected with:
A)Automobiles
B)Perishable household items
C)Tools
D)Furnishings
Q2) Which of the following organizations engage in branding?
A)The Coca-Cola Company
B)Amnesty International
C)The University of North Carolina at Chapel Hill
D)All of the above
Q3) _________________ is a strategy that attempts to integrate brands into the expression of individual identities by blurring the distinction between marketing and everyday life and popular culture.
Q4) Literally any meaning or quality can be attached to any object,product,company,or person through the _______________________.
Q5) ___________________ provides the means for connecting products to the consumer in an emotionally profound way.
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Chapter 13: Organizational Communication, globalization, and Democracy
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Q1) Grobalization is a term that addresses the process of cultural divergence,whereby there is an increasing heterogeneity across cultures as a result of the globalization processes.
A)True
B)False
Q2) Ron Mason developed a theory of workplace democracy in which he assesses the degree of participation along five dimensions.The dimension of ____________ refers to the number and type of issues available for the members of the workplace community to determine.
Q3) Cities such as New York,London,Paris,Tokyo,Amsterdam,Hong Kong,Zurich,and Sao Paulo have become the primary players in the global economy,eclipsing nation-states as the new dominant financial centers that coordinate the flow of money and knowledge.
A)True
B)False
Q4) George Ritzer has labeled the intersection of local cultures and the globalization processes,which results in "something" as ____________________.
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Chapter 14: Communication, meaningful Work, and Personal Identity
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Q1) _______________________________ selves are those who engage in communicative performances aimed at enabling them to survive and prosper in the workplace.
Q2) Which of the following is NOT an element of identity work?
A)Identity is always contingent and ongoing.
B)Identity involves struggle.
C)Identity is thoroughly individual.
D)Identity is a communication phenomenon.
Q3) _______________________________ selves are those who engage with the organizational meaning system that undergirds corporate efforts to control employee identity.
Q4) Horizontal hypermobility is a term used to describe workers who buzz around their workplaces chatting with people who occupy similar roles,because they have meaningful relationships with their co-workers.
A)True
B)False
Q5) "Light modernity" is an era of disengagement and elusiveness,where people are able to move around without notice.
A)True
B)False
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