Leadership and Communication Exam Questions
Course Introduction
This course explores the essential relationship between leadership and effective communication within organizations and teams. Students will examine various leadership styles and the role communication plays in motivating, influencing, and guiding individuals and groups toward achieving common goals. Through case studies, group activities, and practical exercises, participants will develop skills in public speaking, active listening, conflict resolution, and persuasive communication, while also learning how to adapt their message for different audiences and contexts. The course aims to equip students with the tools necessary to lead ethically and communicate with clarity, confidence, and impact in diverse professional environments.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600
Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) Unresolved conflict can have an impact on a person's mental health.
A)True
B)False
Answer: True
Q2) Adam was taking a public speaking class and was angry with his instructor.All of his friends were getting good grades except him,and they all told him that he made the best presentations.The instructor's evaluations of his presentations all stated that they were amusing,but were also provided an inadequate explanation of the topic.Adam asked his instructor why all his friends (all his friends in the class happen to be females)were getting good grades and he was not.Adam thought he was learning to be a better speaker and that the instructor was biased towards the females,being one herself.However,Adam did not realize that there were other males in the class getting good grades.This conflict escalated because of
A) incompatible goals.
B) scarce resources.
C) the perception of interference.
D) the expressed struggle.
E) none of the above.
Answer: C
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Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Refusing to back down in an argument,even if you know you are wrong,may be an indicator of trying to "save face."
A)True
B)False
Answer: True
Q2) According to the text,all of the following are neutral metaphors about conflict except:
A) Conflict is a game
B) Conflict is a heroic adventure
C) Conflict is a balancing act
D) Conflict is a mess
E) All of these are neutral metaphors about conflict.
Answer: D
Q3) Which of the following metaphors would your authors consider "transformative?"
A) Conflict is a balancing act
B) Conflict is a trial
C) Conflict is war
D) Conflict is a dance
E) Conflict is a struggle
Answer: D
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Page 4
Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) In what contexts might you damage your own face? What do you gain and/or lose by that communication choice?
Answer: There are several contexts in which someone might damage their own face, such as self-harm, substance abuse, or engaging in risky behavior. By choosing to damage their own face, they may gain a temporary release of emotional pain or stress, a sense of control, or attention from others. However, they also risk causing long-term physical and emotional harm, as well as potential social stigma and negative consequences in their personal and professional lives. This communication choice may also impact their relationships and how they are perceived by others, potentially leading to isolation and further emotional distress. Ultimately, the choice to damage one's own face can have serious and lasting consequences on both physical and mental well-being.
Q2) Which of the following are considered to be the "drivers" of disputes?
A) Topic; relationship
B) Relationship; identity
C) Identity; process
D) Process; topic
E) Topic; relationship.
Answer: B
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Page 5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) According to the text,if you aren't the "boss" at work,you don't really have any power.
A)True
B)False
Q2) Which of the following is NOT an example of "metacommunication" used to balance power?
A) "Ok - so we have agreed that we will not bring up the issue of infidelity as we work out this issue."
B) "I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."
C) "You sure act like you are the most important person on the face of the planet."
D) "When you call in your friends to testify on your behalf, I really feel like I have been ganged up on."
E) "If your pals Suzy and Sarah are going to be at the party I'd like to bring one of my other friends too just to make sure I have someone to talk with."
Q3) List,define,and provide examples of the RICE power currencies in interpersonal relationships.
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Page 6
Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Conflict ________________ are patterned responses or clusters of behavior that people use in conflict.
A) beliefs
B) styles
C) assumptions
D) values
E) habits
Q2) You are more likely to dominate than oblige when you score high on which of the following?
A) concern for self
B) concern for other
C) concern for relationship
D) self-centered
E) other-oriented
Q3) Conflict patterns that tend to mirror one another are called
A) complementary
B) reciprocal
C) reflective
D) symmetrical
E) redundant
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Describe the "circumplex model of affect," which includes two dimensions-pleasant/unpleasant and activation/deactivation.How can this model help you understand and express your emotions more effectively?
Q2) Too little sadness can result in:
A) Burdens on others
B) Distorted emotional expression
C) Depression
D) Little to no conflict
E) Increased emotional intelligence
Q3) "Fractionation" is unlikely to work because parties won't be able to deal with everything that is bothering them.
A)True
B)False
Q4) Prosocial emotions are associated with:
A) The "soft" part of the brain
B) The right hemisphere of the brain
C) The left hemisphere of the brain
D) Competition
E) Negativity
Q5) Explain what it means to be a "Warrior of the Heart."
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) According to the Difficult Conversations Guide,which of the following is most important?
A) identifying who is being difficult
B) learning to deal with difficult people
C) utilizing neutral third parties
D) asking yourself "what happened?"
E) isolating triggers
Q2) The most important part of assessing a conflict is figuring out who "started" it.
A)True
B)False
Q3) A repetitive loop of observable communication with a redundant outcome is called:
A) a toxic triangle
B) a microevent
C) a coalition
D) a system
E) an isolate
Q4) List,describe and provide an example of the eight parts of the Conflict Assessment Guide.
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Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Recount a recent public conflict and identify the ways in which parties used destructive strategies in an attempt to equalize or at least come close to balancing power.
Q2) Giving more power to one party is an effective way of managing power in a collaborative approach to negotiation.
A)True
B)False
Q3) Why is "expanding the pie" an effective way of negotiating collaboratively?
A) It threatens both parties into giving up their piece of the pie
B) Someone is always "hungrier."
C) It attempts to expand scarce resources available, altering the conflict structure
D) People become more entrenched in their "positions."
E) The playing field is "leveled."
Q4) In what ways is principled negotiation different form other forms or perspectives of negotiation?
Q5) The assumption competitive negotiators take is generally "win-lose."
A)True
B)False
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Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Which is more important in the mediation process: agreement or transformation? Make an argument in support of your conclusion.
Q2) What does it mean to say that mediators need to be "masters of the process?" Additionally,do you think mediators should be experts in the content area (of the dispute),as well? Why or why not?
Q3) Provide a rationale for the use of mediation in a family or organizational setting.Compare and contrast your rationale with the rationale for other types of intervention.
Q4) What is the most significant difference between mediation and arbitration?
Q5) Being a "coach" requires the same skills as being a good friend to a person in conflict.
A)True
B)False
Q6) Which of the following contexts would be appropriate for mediation?
A) Marital disputes
B) Workplace disputes
C) Teacher/student disagreements
D) Conflict amongst members of a Homeowners' Association
E) Any of the above may be appropriate contexts for mediation.
Page 11
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) Explain how the TRIP elements of power may help or hinder the process of reconciliation.
Q2) Identify the four "eddies" a person can get stuck in when s/he feels "wronged." What advice can you give to a person stuck in any of these four?
Q3) Repairing a relationship so re-engagement,cooperation and trust become possible is what your book calls "reconciliation."
A)True
B)False
Q4) According to the list of stages in the forgiveness process,what is the chronology of the following statements,(1)"Why hasn't something like what happened to me happened to her," (2)"How would life be different if I forgave him," (3)"I can't believe this happened to me," and (4)"I made it through this experience and no longer harbor resentment?"
A) 1, 2, 3, 4
B) 4, 3, 1, 2
C) 3, 2, 1, 4
D) 3, 1, 2, 4
E) None of the above
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Page 12