Leadership and Change Management Pre-Test
Questions
Course Introduction
Leadership and Change Management explores the essential principles, theories, and practices of effective leadership within organizations, with a particular focus on navigating and managing change. The course examines how leaders influence organizational culture, inspire teams, and drive transformation in dynamic environments. Students will analyze real-world case studies, evaluate change models, and develop practical strategies for overcoming resistance, communicating visions, and ensuring successful transitions. Emphasis is placed on critical thinking, ethical decision-making, and developing personal leadership skills to effectively guide organizations through periods of change and uncertainty.
Recommended Textbook
The Leadership Experience 7th Edition by
Richard L. Daft
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15 Chapters
945 Verified Questions
945 Flashcards
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Page 2
Chapter 1: What Does It Mean to Be a Leader
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Sample Questions
Q1) The qualities needed for effective leadership are the same as those needed to be an effective follower.
A)True
B)False
Answer: True
Q2) Management maintains a degree of stability, predictability, and order through a culture of _____.
Answer: efficiency
Q3) _____ can be defined as the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing, and controlling organizational resources.
Answer: Management
Q4) _____ theories of leadership emphasize that leadership cannot be understood in a vacuum separate from various elements of the group or organizational situation.
Answer: Contingency
Q5) _____ refers to leadership influence based not on position or formal authority but, rather, on the qualities and personality of the leader.
Answer: Charismatic leadership
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Chapter 2: Traits, Behaviors, and Relationships
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Sample Questions
Q1) Which of the following statements is true of honesty?
A) It refers to high motivation that creates a high effort level by a leader.
B) It implies an openness that followers welcome.
C) It helps leaders interpret situations in more conservative ways.
D) It includes a complete set of skills and characteristics to handle any problem.
Answer: B
Q2) The _____, a type of leadership role, is the closest to a traditional, vertically oriented management role, where an executive has direct control over people and resources to accomplish results.
Answer: operational role
Q3) _____ refers to initiating a business venture, organizing the necessary resources, and assuming the associated risks and rewards.
Answer: Entrepreneurship
Q4) The _____ leadership role includes people such as project managers, matrix managers, and team leaders in today's more horizontally organized companies. Answer: collaborative
Q5) Clarifying job responsibilities is an example of _____ leader behavior.
Answer: task-oriented
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Chapter 3: Contingency Approaches to Leadership
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Sample Questions
Q1) A leadership style that works in one situation might not work in another situation. There is no one best way of leadership. Discuss.
Answer: Contingency means that one thing depends on other things, and for a leader to be effective there must be an appropriate fit between the leader's behavior and style and the conditions in the situation. A leadership style that works in one situation might not work in another situation. There is no one best way of leadership.
Q2) The fundamental assumption of substitutes-for-leadership researchers is that:
A) when a task is highly satisfying and enjoyable, the leader should show acceptance and compassion as it is not provided by the task.
B) effective leadership is the ability to recognize and provide the support not already provided by task, group, and organization.
C) substitutes for leadership cannot be designed into organizations in ways to complement existing leadership.
D) when a task is highly structured and routine, the leader should provide clarification of task objectives and responsibilities as it is not provided by the task.
Answer: B
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Chapter 4: The Leader As Individual
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Sample Questions
Q1) Which of the following is an assumption of Theory X?
A) The expenditure of physical and mental effort in work is as natural as play or rest and the average human being does not inherently dislike work.
B) The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.
C) Under the conditions of modern industrial life, the intellectual potentialities of the average human being are only partially utilized.
D) The capacity to exercise a relatively high degree of imagination in the solution of organizational problems is widely, not narrowly, distributed in the population.
Q2) Theory Y reflects the assumption that people are basically lazy and not motivated to work and that they have a natural tendency to avoid responsibility.
A)True
B)False
Q3) _____ is the tendency of perceivers to see their own personal traits in other people; that is, they project their own needs, feelings, values, and attitudes into their judgment of others.
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Chapter 5: Leadership Mind and Emotion
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Sample Questions
Q1) Leaders working to improve one element of personal mastery can become significantly more effective because:
A) all leaders score higher than most people on tests of cognitive ability.
B) all elements of mind prevent shifting of mental models.
C) all leaders have similar scores in emotional intelligence tests.
D) all five elements of mind are interdependent.
Q2) Lily heads the sales team of Petunia Inc., a cosmetics manufacturer. She has the ability to understand the emotions experienced by her team members. She encourages her subordinates to grow by pushing them beyond their comfort zone. She deals with her team members with compassion and kindness. Which of the following characteristics of leaders does Lily possess?
A) Empathy
B) Conscientiousness
C) Adaptability
D) Systems thinking
Q3) _____ enables leaders to look for patterns of movement over time and focus on the qualities of rhythm, flow, direction, shape, and networks of relationships that accomplish the performance of the whole.
Q4) Describe systems thinking. What is its importance in leadership?
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Chapter 6: Courage and Moral Leadership
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Sample Questions
Q1) At the _____ level of personal moral development, an individual follows the rules to avoid punishment.
Q2) The framework for stewardship involves:
A) separating the "managing" and the "doing" of work.
B) teams of workers responding to a changing environment.
C) the view that workers are basically lazy.
D) the idea that few people should get paid simply to manage work.
Q3) Which of the following is an example of an ethical pressure that challenges the ability of leaders to do the right thing?
A) Showing respect to each individual
B) Meeting the demands of vendors or business partners
C) Possessing humility
D) Encouraging and developing others
Q4) Which of the following is a behavioral trait of unethical leaders?
A) Establishing and communicating ethics policies
B) Withholding help and support
C) Rewarding ethical conduct
D) Setting examples for others
Q5) Briefly describe courage.
Q6) Describe how the current ethical climate in U.S. business can be improved.
Page 8
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Chapter 7: Followership
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Sample Questions
Q1) How do effective followers build authentic relationships with their leaders?
A) Show submission to the leader.
B) Collaborate with other followers.
C) Actively seek feedback.
D) Expect the leader to be knowledgeable about everything.
Q2) _____ involves using evaluation and communication to help individuals and the organization learn and improve.
Q3) Effective followers have to know what they stand for and be willing to express their own ideas to their leaders even though this might mean risking their jobs.
A)True
B)False
Q4) Followers can influence their leaders by being:
A) a resource for the leader.
B) critical of an organization.
C) submissive and passive.
D) dependent, uncritical thinkers.
Q5) To effectively manage up requires understanding what leaders want and need. A)True
B)False
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Chapter 8: Motivation and Empowerment
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Sample Questions
Q1) List the five dimensions of jobs in which leaders can make alterations to increase a job's motivational and empowerment potential.
Q2) Briefly describe the two categories of motives.
Q3) An example of intrinsic positive motivation is:
A) volunteering for a fun task.
B) receiving a gift card for good performance.
C) reading a book because it's required for a class.
D) practicing a song to avoid embarrassment when playing the violin in the school band.
Q4) Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.
A)True
B)False
Q5) _____ proposes that humans are motivated by multiple needs and those needs exist in a hierarchical order.
Q6) _____ refers to the forces either internal or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.
Q7) Why is it important for leaders to understand motivation?
Page 10
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Chapter 9: Leadership Communication
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Sample Questions
Q1) How should a leader communicate in a crisis?
Q2) _____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.
A) Channel
B) Signal
C) Noise
D) Feedback
Q3) The traditional role of a manager is that of a(n):
A) encoder.
B) sensegiver.
C) communication champion.
D) information processor.
Q4) The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.
A)True
B)False
Q5) _____ is the amount of information that can be transmitted during a communication episode.
Q6) Contrast dialogue and discussion.
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Chapter 10: Leading Teams
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Sample Questions
Q1) During the _____ stage of team development, task performance is no longer a top priority and leaders frequently focus on team members' social and emotional needs.
A) adjourning
B) forming
C) performing
D) storming
Q2) Small teams perform better than large ones because:
A) members exchange more opinions.
B) members do not feel like a part of the group.
C) there is lower motivation.
D) fewer questions are asked.
Q3) _____ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible.
A) Integrative negotiation
B) Distributive negotiation
C) Groupthink
D) Brainstorming
Q4) Describe the five styles of handling conflict in a team.
Q5) Describe the characteristics of a virtual team.
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Chapter 11: Developing Leadership Diversity
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Sample Questions
Q1) According to Hofstede's social value system, high uncertainty avoidance reflects a value for a loosely knit social framework in which individuals are expected to take care of themselves.
A)True
B)False
Q2) _____ refers to strong support from a powerfully positioned executive who is willing to put his or her reputation on the line to promote an individual's advancement to higher organizational levels.
A) Employee affinity
B) Ethnocentrism
C) Prejudice
D) Sponsorship
Q3) Leon has attended several seminars about managing a diverse workforce. After completing a survey, he determines that he is able to empathize with people from other cultures. Which stage of personal diversity awareness has Leon achieved?
A) Acceptance
B) Adaptation
C) Integration
D) Defense
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Page 13
Chapter 12: Leadership Power and Influence
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Sample Questions
Q1) Joel has a big personality. His warmth and humor draw people to him. His expertise is an asset, but his curiosity and excitement are contagious and his team is always excited about any project they work on with him. What type of leader is Joel?
A) Machiavellian leader
B) Coalitional leader
C) Transactional leader
D) Charismatic leader
Q2) In the context of the principles for leader influence, _____ means using facts, data, and logical arguments to convince others that a proposed idea or request is the best way to complete a task or accomplish a desired goal.
A) the rule of reciprocity
B) rational persuasion
C) developing allies
D) appealing to a vision
Q3) Briefly describe power in an organization.
Q4) How can a leader increase power through political activity?
Q5) Discuss the six tactics for asserting leader influence.
Q6) Briefly describe the human resource frame of leader orientation.
Q7) Power is realized through the processes of politics and _____.
Page 14
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Chapter 13: Creating Vision and Strategic Direction
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Sample Questions
Q1) A change that both produces a high strategic impact and is easy to execute would be:
A) a particular choice that has a slow strategic impact in the initial stage.
B) an actual behavior within the organization that reflects the desired direction.
C) an execution of a strategy which is the easiest part of strategic management.
D) a leader's first choice for putting strategy into action.
Q2) List the techniques that can help leaders effectively implement strategy.
Q3) _____ integrates knowledge of the environment, vision, and mission with the company's core competence in such a way as to attain synergy and create value for customers.
Q4) If the company's purpose is _____, its purpose is based on being strong, aggressive, and effective.
A) altruism
B) heroism
C) excellence
D) discovery
Q5) Explain the four possibilities of leadership in providing direction.
Q6) Briefly explain the features of an organization's mission.
Q7) The mission is made up of two critical parts: the core values and the _____.
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Chapter 14: Shaping Culture and Values
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Sample Questions
Q1) Which of the following values is most important to an organization's leaders?
A) The company's vision and strategy
B) Changes in the company
C) The nature of work
D) Expansion
Q2) Discuss how cultural leaders influence corporate culture.
Q3) Spiritual leadership can decrease or eliminate emotions such as:
A) altruistic love.
B) a sense of coherence.
C) a sense of failure.
D) integrity.
Q4) Which of the following statements is true of a high-performance culture?
A) It discourages individual employee ownership of bottom-line results.
B) It is based on a solid organizational mission or purpose.
C) It fails to uphold cultural values.
D) It heavily relies on the rule of reciprocity.
Q5) A(n) _____ defines and uses signals and symbols to influence corporate culture.
Q6) Briefly describe the three levels of corporate culture.
Q7) Why is spiritual leadership important today?
Q8) Describe the factors that affect a leader's values-based leadership.
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Chapter 15: Leading Change
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Sample Questions
Q1) _____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.
A) Lateral thinking
B) Idea incubation
C) Brainstorming
D) Idea championship
Q2) _____ is a set of systematic techniques for breaking away from customary mental concepts and generating new ones.
Q3) One of the characteristics of leaders who can accomplish successful change projects is that:
A) they recognize and learn from their own mistakes.
B) they engage themselves in philanthropic activities.
C) they maintain the status quo.
D) they advocate workplace spirituality programs.
Q4) Explain the destiny stage of appreciative inquiry.
Q5) Brainstorming sessions allow group members to immediately evaluate each other's ideas so that bad ideas can be eliminated without wasting time.
A)True
B)False
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