Law Office Management
Chapter Exam Questions
Course Introduction
Law Office Management explores the essential principles and practices required to effectively operate and organize a modern legal office. The course covers topics such as client intake and communication, case and file management, ethical considerations, billing and timekeeping, use of legal technology, office organization, and staff supervision. Students learn best practices for workflow, confidentiality, and risk management, as well as strategies for maintaining successful attorney-client relationships and complying with legal regulations. The course aims to equip future legal professionals with the administrative and managerial skills necessary to ensure efficient law office operations.
Recommended Textbook Technology in the Law Office 4th Edition by
Thomas F. Goldman
Available Study Resources on Quizplus
17 Chapters
968 Verified Questions
968 Flashcards
Source URL: https://quizplus.com/study-set/3355
Page 2
Chapter 1: Technology in the Law Office
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/66630
Sample Questions
Q1) Which of the following tasks is generally not performed using the Internet.
A) Conducting both factual and legal research.
B) Obtaining government information
C) Sharing digital files
D) None of the above
Answer: D
Q2) What is the trend in computers and computer devices:
A) to return to the mainframe computer model.
B) toward light weight, portability, and extended battery life.
C) to move away from web-based programs.
D) toward larger systems with smaller networks.
Answer: B
Q3) The following is a computer substitute for the use of traditional telephone connections.
A) VoIP
B) Hot Spot
C) Hard Copy
D) Attachment
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Ethics and Professional Responsibility in a Technology Age
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/66631
Sample Questions
Q1) Under the Model Rules of Professional Conduct,the _________________has the obligation to supervise all who work on the case for him or her,including their ethical conduct.
Answer: supervising attorney
Q2) Privilege is an ethical obligation.Confidentiality is a rule of evidence.
A)True
B)False
Answer: False
Q3) Under the fundamentals of agency law,the principal and the agent have a fiduciary relationship to each other.
A)True
B)False
Answer: True
Q4) Agents of lawyers are not covered by the attorney client privilege
A)True
B)False
Answer: False
Q5) ________ codes or rules typically set forth the minimum in ethical behavior-the very least each professional should do.
Answer: Ethics
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Computers in the Law Office
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/66632
Sample Questions
Q1) What is the significance of a EULA when purchasing software? How can it affect the cost of the software being purchased for a large law office with multiple users?
Answer: The EULA is the end user license agreement.It is a contract that controls who is authorized to use the software.In a large office,there may be many persons who need to use the software.If the EULA is a single-user license,the software is authorized for only one main computer or person.In that case,the software would need to be purchased for every person who will use it.In a large office,it would be more economical to purchase a multiuser license or network license so that it is authorized for multiple users.
Q2) ____________ have provided the model for the networked systems found in offices today,where a number of PCs are connected to a main server on which most of the data is stored.
Answer: mainframe systems
Q3) ______________ is the software platform for programs running on mobile or handheld devices.
Answer: mobile operating system
Q4) _____________ is a group of workstations connected together.
Answer: Network
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: The Internet, the Cloud, and Communications
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/66633
Sample Questions
Q1) In its most basic function,a router is a specialized computing device that routes messages to their intended destinations,much like a coin sorter sorts coins into the proper slots or bins.
A)True
B)False
Q2) ___________________ are companies that provide users with access to the World Wide Web,or as it is now more commonly referred,the internet or the cloud.
Q3) The following is a device used to connect multiple computer devices:
A) switch
B) modem
C) hub
D) none of the above
Q4) Internet service providers (ISPs)are companies that provide users with access to the World Wide Web,or as it is now more commonly referred,the internet or the cloud.
A)True
B)False
Q5) Describe how the ethical duty of confidentiality could be affected by the cloud-based storage of client information.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Word Processing
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/66634
Sample Questions
Q1) If ____________,or a similar tool,has been used while editing a document,it is important to remove the editing history before sending it to opposing counsel,the client or the court.
Q2) The _________ search function performs a search of the computer and the file server for files with designated names,terms or words.
Q3) Word processing software programs perform the following tasks:
A) allow customized formats using a variety of type sizes and font styles within the same documents.
B) built-in software tools check spelling and grammar.
C) compare documents
D) all of the above
Q4) ________________ a feature that shows the original text,the deleted text,and the new text using a series of lines that appear as strikethroughs and margin notes in the document.
Q5) Macros are mini programs that allow word processing software to:
A) prepare mass mailings
B) organize case documents
C) bill clients
D) none of the above
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Spreadsheets
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/66635
Sample Questions
Q1) Resources for learning to use electronic spreadsheets include:
A) online search engines
B) online tutorials
C) online templates
D) all of the above
Q2) A ___________ and a __________ can be entered or changed by editing it in the Excel formula bar.
A) label, formula
B) template, tutorial
C) CPU, label
D) RAM, template
Q3) In Excel,the area at the top of the ________ for entering formulas and data into a spreadsheet is called the formula bar.
Q4) A column is a horizontal set of cells in a spreadsheet.
A)True
B)False
Q5) How can the legal team avoid ethical problems with sensitive information in Excel?
Q6) Spreadsheets use basic __________ for math functions.
Q7) A collection of worksheets is called a _____________.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Electronic Databases
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/66636
Sample Questions
Q1) In most Microsoft Word documents,predefined reports may be generated that search across different databases used within that program.
A)True
B)False
Q2) Creating a customized database always begins with knowing what data needs to be organized and deciding what fields will be used to organize that data.
A)True
B)False
Q3) In setting up security features on a database,the need to protect information must be balanced against the need for access to the information.
A)True
B)False
Q4) A database is:
A) a specifically designed file with information about legal specialty needs.
B) information about a person or item
C) a repository of information of all types that can be sorted and presented
D) a repository of all client files and lists
Q5) Databases organize information in _________ containing fields of information.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Utilities, applications and Tools
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/66637
Sample Questions
Q1) Cloud storage eliminates the need to support and maintain in-house storage servers.
A)True
B)False
Q2) The process of removing information is called ____________.
Q3) _________ technology can be used to create a full-text,searchable version of a graphic image document.
Q4) OCR technology
A) allows a user to insert an electronic signature
B) is the most common format to share documents
C) is used only among networked databases
D) is an application that converts documents to a format that allows for searching.
Q5) The availability of internet services like SKYPE and AppleTalk have enabled almost anyone to:
A) edit documents
B) electronically file documents
C) videoconference
D) none of the above
Q6) Explain how to create a document using a document assembly program.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Office Management Software
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/66638
Sample Questions
Q1) What resources are available for learning how to use office management software programs? Where are these resources located?
Q2) ________ refers to the value of the assets of an entity reduced by the claims of outsiders.
Q3) Electronic office management systems allow access to timekeeping,calendar maintenance and accounting from almost anywhere
A)True
B)False
Q4) A ________ is a series of tasks required to complete a goal.
Q5) ________ are appointments,tasks,reminders,or things to do that are scheduled on specific dates.
A) Names
B) Matters
C) Documents
D) Events
Q6) Most firms keep track of time for all members of the legal team,including attorneys,paralegals,and secretaries.
A)True
B)False
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Case Organization and Management Software
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/66639
Sample Questions
Q1) A chronological listing of the facts of a case is called a ____________.
Q2) Time lines are chronological listings of the facts of a case,and are frequently presented in graphic form.
A)True
B)False
Q3) ________ are matters that a client has presented to a legal team to handle and resolve.
A) Law points
B) Briefs
C) Facts
D) Cases
Q4) At one time,witness contacts were written or typed on individual cards kept in a central file.This function is now accomplished using a ____________.
A) Network
B) Software
C) Legal Specialty
D) Database
Q5) An __________ refers to a form for obtaining information to enter into a computerized office or case management system.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: The Changing Face of Discovery and the Basics of
E-Discovery
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/66640
Sample Questions
Q1) Under the Federal Rules of Civil Procedure,information is discoverable if it is not ________ and if it is relevant or may lead to relevant evidence.
Q2) The Federal Rules of Civil Procedure were amended in 2006 to address concerns with electronically stored information (ESI)in discovery.
A)True
B)False
Q3) A person qualified by education,training or experience to render an opinion based on a set of facts that are outside the scope of knowledge of the factfinder is called an
Q4) Rules of ________ provide the framework for conducting litigation.
A) ethics
B) evidence
C) civil procedure
D) engagement
Q5) The judge will usually give great deference to the recommendation of the attorneys in scheduling deadline for discovery.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Evolving Issues in E-Discovery
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/66641
Sample Questions
Q1) In e-discovery:
A) all electronic documents are discoverable.
B) only privileged electronic documents are discoverable.
C) all electronic documents are discoverable unless protected by privilege.
D) no electronic documents are discoverable.
Q2) A_________ is appropriate when a company or individual determines that an unresolved dispute may result in litigation,and as a result,electronically created documents should not be destroyed.
A) litigation hold
B) document destruction
C) litigation destruction
D) document hold
Q3) More businesses are adopting ____________ for electronic data,which govern how long this information is retained.
Q4) Spoilation can involve almost any method of destroying evidence.
A)True
B)False
Q5) _____________ refers to the discovery of documents created,disseminated,and stored via electronic means.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: E-Discovery--The Process
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/66642
Sample Questions
Q1) The Electronic Discovery Reference Model (EDRM)provides a model for effective e-discovery procedures.
A)True
B)False
Q2) In an algebraic search,a mathematical model is created to retrieve documents based on the proximity of certain words to others.
A)True
B)False
Q3) If a smaller law firm does not have sufficient in-house personnel to handle a high volume of e-discovery,they can solve this problem by
A)converting all of the electronic documents into paper form.
B)using delay tactics to extend the length of the discovery period.
C)hiring an outside consulting firm to assist with the process.
D)reviewing only a select portion of the documents produced.
Q4) A __________ deposition is of a person from an organization who has knowledge of the production and data storage.
Q5) Describe the methods used to identify relevant information in e-discovery.
Q6) Describe the role of a forensic examiner in e-discovery.
Q7) Define the phrase "search query" in the context of e-discovery.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Analysis and Review of E-Discovery
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/66643
Sample Questions
Q1) Paper documents may be scanned to convert them to:
A) desk.
B) file data.
C) a readable format.
D) electronic form.
Q2) ________ is the process of scanning or searching documents for relevant terms in an attempt to narrow the documents' focus
Q3) When a high volume of documents is first received,the production can be made more manageable by using the processes of filtering,coding,and numbering the documents
A)True
B)False
Q4) Litigation that involves a time frame prior to the age of electronic documents may also include _____ documents.
Q5) File metadata cannot be seen in:
A) TIFF format.
B) PDF format.
C) Native file format.
D) all of the above
Q6) Describe the procedure for authenticating electronic documents:
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: The Electronic Courtroom
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/66644
Sample Questions
Q1) Courthouse ________ can make the technology in the courtroom process flow smoothly and help solve problems.
A) filing clerks
B) stenographers
C) security staff
D) technology staff
Q2) If a courtroom appears to be fully equipped with the latest audio and visual presentation technology,
A) it is usually not necessary for the trial team to bring their own presentation equipment.
B) most laptops today have all the connections necessary to interface with nearly any display equipment.
C) the trial team should confirm that their hardware and software is compatible.
D) the trial team should modify their presentation to fully utilize every type of technology available.
Q3) The basic electronic courtroom uses a computer projector,a projection screen,and a laptop computer.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Presentation and Trial Graphics
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/66645
Sample Questions
Q1) Less people are using graphics in presentations as graphics software has become less affordable and more difficult to use.
A)True B)False
Q2) Presentations may also be enhanced,when appropriate,by the introduction of sound.
A)True B)False
Q3) Density in Power Point means:
A) using pictures to create lasting impressions that you want to leave in the mind of the jury.
B) using background and text color combinations that can be read by everyone in the room.
C) using slides that support ideas in as few words as possible.
D) using sounds for effect.
Q4) Among the most accessible presentation graphics programs are those that are part of office suites
A)True B)False
Q5) How can a spreadsheet be used effectively at trial?
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Electronic Trial Presentation
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/66646
Sample Questions
Q1) When moving files within a case presentation in Windows,it is recommended to use the ________ command.
A) Save
B) Delete
C) Save As
D) Cut
Q2) More and more courts are allowing litigants to bring computer-based electronic display systems for use in trial.
A)True
B)False
Q3) Advanced presentation programs have the advantage of A) wide acceptance in nearly every courtroom.
B) being able to use a variety of file types.
C) requiring little training or practice.
D) never requiring an outside consultant.
Q4) Comments or notes added to a document or image to aid understanding are called ________.
Q5) The written version of deposition or other testimony is called a
Page 19
Q6) How are individual presentations created in Sanction?
To view all questions and flashcards with answers, click on the resource link above.